I purchased several items with 10% off. The following day prior to them dispatching the items, I requested a cancellation. Since on that day they had a better promo, Valentine at 14% off. They co... Ver mais
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Leia as opiniões dos outros
Fabulous design. Our favorite brand. We own so many pieces from you guys and you don’t stop surprising us with gorgeous home decor pieces. Rico chair, host glasses, check wool rug, flow plates etc. ke... Ver mais
A empresa respondeu
Beautiful ceramic lattice bowl. Looks divine in my kitchen. Great service .. I was a little nervous, coming from Europe to the UK that I wouldn’t receive it in good time but there was nothing to wo... Ver mais
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Beautiful tapestry to use as a wall hanging. Absolutely stunning, a real statement piece. Even better in person than hoped, superb quality. Highly recommend Ferm Living, only issue is deciding what... Ver mais
Informações sobre a empresa
Escrito pela empresa
A sincere passion for design, craftsmanship and aesthetics was the essential element in the foundation of Ferm Living back in 2006. From our base in Copenhagen, we have developed a distinctive and confident design during the years bringing life and beauty to your home.
Informações de contacto
Kuglegårdsvej 1-5, 1434, København K, Dinamarca
- +45 7022 7523
- webshop@fermliving.com
- www.fermliving.com
3,5
Aceitável
179 opiniões
Respondeu a 78% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Pessima azienda
Pessima azienda, poco seria, non ha mai spedito la merce. La sconsiglio a tutti.
17 de abril de 2026
Opinião espontânea
Warning - Return cost 150 sek
Return cost 150 sek, absolute disgrace
15 de abril de 2026
Opinião espontânea
I LOVE THEIR PRODUCTS
I LOVE THEIR PRODUCTS, UNIQUE DESIGN AND GREAT QUALITY
14 de abril de 2026
Opinião espontânea
Not the nicest company to deal with.
8 de abril de 2026
Opinião espontânea
I bought 2x dessert chairs made by Ferm…
I bought 2x dessert chairs made by Ferm Living in 2022. The chairs were always kept inside during rain and always during the winter. After 3.5 years, last summer one chair broke when someone sat on the chair. Ferm Living acknowledge their products should last longer than 3.5 years and therefore the issue is a product fault but refuse to do anything to compensate me other than 10% off a new product. For £339 per chair these are far too expensive to break so soon.
23 de agosto de 2025
Opinião espontânea
Resposta da Fermliving.com
Dear Rory,
Thank you for taking the time to share your feedback.
Our products are created to last many years, so we fully understand the disappointment regarding your Desert Lounge Chairs breaking after only 3,5 years.
We would like to clarify that your purchase was made through a retailer rather than our webshop, although you initially contacted our webshop customer service team. As they do not have access to orders placed via external retailers, they advised you to contact the retailer directly for assistance.
In the meantime, they also offered a discount code for our webshop and guidance on how to proceed with a claim through the retailer. It was only afterwards that they were informed that the retailer had gone into liquidation. As soon as this was brought to their attention, they promptly directed you to our UK B2B Sales Manager to help explore a suitable solution.
Beautiful ceramic lattice bowl.
Beautiful ceramic lattice bowl.
Looks divine in my kitchen.
Great service .. I was a little nervous, coming from Europe to the UK that I wouldn’t receive it in good time but there was nothing to worry about. It was delivered in good time with a good delivery company enabling me to track my item from start to finish.
3 de março de 2026
Opinião espontânea
Resposta da Fermliving.com
Dear Sarah,
We’re delighted to hear that you love your new product and that it has found a perfect place in your kitchen.
We’re also very pleased that your delivery experience met your expectations. We understand that ordering internationally can sometimes feel uncertain, so it’s great to know everything arrived smoothly and on time, and that the tracking provided peace of mind along the way.
We truly appreciate your feedback and hope to welcome you back again soon.
Fast delivery, great product
Speedy delivery. The product is of great quality and very stylish. I am very happy with the purchase.
3 de março de 2026
Opinião espontânea
Resposta da Fermliving.com
Dear Kate,
Thank you very much for your 5-star review!
We are glad to hear that you are happy with your purchase and hope to see you shopping with us again in the future!
Woeful customer service and aftercare.
Woeful customer service and aftercare.
My order was misdelivered to an unrelated third party at a non-adjacent business. I did not receive the goods, nor did I authorise anyone to accept delivery on my behalf. Despite this, Ferm Living refused to issue a full refund and instead attempted to shift responsibility onto me for their courier’s error.
I even provided written confirmation from American Express — on two separate occasions — that I had withdrawn a chargeback in good faith, yet no refund was processed. I have now had to reinstate the chargeback in order to recover my funds.
The handling of this matter has been woeful and far below the standard one would expect from a brand operating internationally. I would strongly urge others to consider how delivery failures are resolved before placing an order.
25 de fevereiro de 2026
Opinião espontânea
Resposta da Fermliving.com
Dear Hannah,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and understand how frustrating this situation has been.
Regarding the delivery, we would like to clarify that under UK law, couriers such as GLS are permitted to deliver a parcel to a neighbour or nearby business if the recipient is not available. We rely on GLS to use their judgement to select a safe and appropriate alternative delivery location when necessary. That said, we understand that in your case, the delivery location did not meet your expectations, and we are sorry for the inconvenience caused.
Following your report, we did offer a solution to resolve the matter. However, as this was not accepted, a chargeback was initiated before we had the opportunity to explore alternative solutions with you. Once a chargeback is opened, the process is handled externally, which limits the actions we are able to take until it is resolved.
While you informed us that the chargeback had been withdrawn, we unfortunately did not receive confirmation of this in our system at the time. We shared screenshots with you to demonstrate this and advised you to contact your bank directly so they could complete the process on their end.
As soon as the chargeback was officially withdrawn and reflected in our system, we proceeded with a full refund, which was issued on 27 February.
We regret that this process was not smoother and appreciate your patience throughout. Your feedback is important to us, and we will continue working to improve both our delivery experience and communication in situations like this.
Extremely poor service Ferm Living in the Netherlands
Extremely poor service Ferm Living
Review date 19/2/2026
On January 17th, I ordered a table from Ferm Living, among other things, which I haven't received yet. It was supposed to be delivered within 2-5 business days. It is now more than 1 month ago.. There have been four delivery attempts so far, while we were waiting for delivery. It cost us a lot of time and energy. After about two weeks, I received the table legs, a broken glass carafe, and a pile of heavy bolts (11 small boxes weighing hundreds of kilos). I've contacted Ferm Living numerous times by email. I can’t understand why Ferm Living is not able to deliver the order, which is located less than 100 kilometer/1 hour from our house. The heavy screws have also been in the way for weeks and are too heavy to lift. The attitude of Ferm Living's customer service, which has been involved for three weeks, is too passive and although friendly very disappointing. when will the table arrive and what will Ferm Living do to make up for this mess?
Update review 23/2/2026: Finally we have received the tabletop from Ferm. However, the assembly kit for the table top and table legs, for which I have requested two times at the ferm’s customer client service, has still not arrived. Also the replacement for tje broken Caraffe has also still not arrived allthough Ferm let me know 2 weeks ago that they would replace it. In addition Ferm’s customer services has now requested me to dispose myself of the very heavy boxes with screws. NB I did not order those boxes;they were brought to our house with the first Ferm Living delivery together with amongst other the table legs.
Again a very disappointing service from Ferm Living.
23 de fevereiro de 2026
Opinião espontânea
Resposta da Fermliving.com
Dear Mick,
Thank you for sharing your feedback. We truly appreciate you taking the time to do so.
We’re very sorry to hear about your experience. Delays in shipping, missing items, and damaged products are certainly not the standard we aim to deliver, and we completely understand how frustrating this must have been. This situation does not reflect the level of service we strive to provide.
Our customer service team has done their best to assist throughout the process. Unfortunately, the situation involved a significant amount of back-and-forth communication, which led to some confusion. We sincerely apologize for any inconvenience this may have caused and for not resolving things more smoothly.
Regarding the additional boxes of heavy bolts: based on confirmation from our warehouse, these were not included in the pallet shipped with your order. As they are not part of our products, we are unable to arrange their removal or take responsibility for them. We also followed up with the courier, who confirmed they had no record of these items.
On a more positive note, replacements for the missing and damaged items were arranged on several occasions, and order confirmations were shared with you. If you have not yet received these, we recommend checking your tracking information or contacting our customer service team, who will be happy to assist further.
We understand this has been a long and frustrating process. If at this stage you are still experiencing issues with your order, please let us know, as we are more than willing to work with you to find a fair and satisfactory solution.
I purchased several items with 10% off.
I purchased several items with 10% off.
The following day prior to them dispatching the items, I requested a cancellation. Since on that day they had a better promo, Valentine at 14% off.
They couldn't cancel or refund the 4%.
Because they couldn't. Any other company can do this. Yes your free to return at your expense. There customer service us completely patronising. Honestly shop around, I would not use them. Ferm living, have a wonderful day, because we're ruined yours. Afull
5 de fevereiro de 2026
Opinião espontânea
Resposta da Fermliving.com
Thank you for your feedback.
We are truly sorry to hear that your experience left you feeling frustrated. We completely understand how disappointing it can feel when a higher promotion becomes available shortly after placing an order.
Once an order has been completed in our system, we are unfortunately not always able to amend the applied discount or cancel it if processing has already begun. This is due to system limitations rather than unwillingness on our part. We always aim to apply promotions consistently and in accordance with our campaign terms.
We are also sorry if our communication came across as patronising — that is certainly not the experience we want to provide.
Your feedback is important to us, and we take it seriously.
The product was unusual and a good…
The product was unusual and a good quality. The delivery time was fantastic. The whole experience of dealing with a company in another country was excellent.
2 de fevereiro de 2026
Opinião espontânea
Resposta da Fermliving.com
Dear Jane,
Thank you for your review and kind feedback! We are very pleased to hear that your overall experience was good!
Quick and perfectly protected.
Quick and perfectly protected.
20 de janeiro de 2026
Opinião espontânea
Resposta da Fermliving.com
Dear David,
Thank you for your 5-star review! We hope you enjoy your new products from us!
Amazing amazing amazing every…
Amazing amazing amazing every product,beautiful packaging and fast delivering.
One of the best design products.Thank you FERM LIVING.
23 de janeiro de 2026
Opinião espontânea
Resposta da Fermliving.com
Dear Stama,
We are truly grateful for your feedback and thank you for sharing your experience!
Great, quality products
Great, quality products, modern and contemporary design, package well secured so the vases came intact, fast delivery!
21 de janeiro de 2026
Opinião espontânea
Resposta da Fermliving.com
Dear Elena,
Thank you for your 5-star review! It's lovely to hear that your experience was good from start to finish!
Fina produkter
Fina produkter, bra service och snabb leverans.
19 de janeiro de 2026
Opinião espontânea
Resposta da Fermliving.com
Dear Rebecca,
Thank you for your review!
We are glad to know you had a good experience!
Resposta da Fermliving.com
Dear Jo, thank you for your 5-star review!
Helpful and easy to order
Helpful and easy to order. I was kept informed. Product as described. I am very pleased.
19 de dezembro de 2025
Opinião espontânea
Resposta da Fermliving.com
Thank you for your kind review! We are glad to hear that you are satisfied with the product and overall experience ordering with us.
perfect
beautiful, high-quality and sustainable design, fast delivery
8 de dezembro de 2025
Opinião espontânea
Resposta da Fermliving.com
Dear Anna, we highly appreciate your feedback and the time you took to write your review - Thank you!
Fantastisk kundeservice
Jeg har gennem flere år købt Ferm-produkter, primært online, og hver gang tænkt, at jeg skulle huske at lave en bedømmelse, for udover fine produkter, så har de ganske simpelt den bedste kundeservice.
I ny og næ har der været en udfordring med et produkt - en beskadigelse under transport, et produkt der ikke holdt formen, en lampe jeg selv kortsluttede og manglede "indmad" til mv. Hver eneste gang er problemet blevet løst med stor professionalisme og lynhurtigt. Jeg er imponeret over hvor imødekommende og hjælpsomme alle jeg har talt og skrevet med i kundeservice har været - det er virkelig en god oplevelse som kunde. Tak!
20 de novembro de 2025
Opinião espontânea
Resposta da Fermliving.com
Kære Trine,
Tusind tak for din fantastiske anmeldelse – den betyder virkelig meget for os!
Det glæder os at høre, at du har haft gode oplevelser med både vores produkter og vores kundeservice. Vi gør os umage for at være imødekommende og hurtige, når der opstår udfordringer, så det er dejligt at høre, at du har følt dig godt hjulpet hver eneste gang.
Tak fordi du tager dig tid til at dele dine oplevelser – og ikke mindst for din fortsatte tillid til Ferm Living. Vi ser frem til at hjælpe dig igen, hvis du får brug for det.
De bedste hilsner,
Ferm Living
Rude and unhelpful customer service
Rude and unhelpful customer service
I enquired about a child's product because I was concerned about whether they used toxic materials like plywood as there was nothing on their website. I was told it was made of plywood which was concerning due to well known issues regarding formaldehyde. I had to ask three times to be provided with the product specification. The lady (Ines) was rude and dismissive and although she said they wouldn't sell products that were toxic, it gave me even more reason to want the product specification. You cannot trust a sales advisor to confirm when clearly she had never seen the specification herself. Most brands will send it immediately without being asked.
It took them 6 days to get me the information, in which time I lost the chance to purchase the product in the sale. When I asked why it took so long she said "Unfortunately, we have been very busy last week due to the Black Friday sale and had to prioritize our time accordingly." Not only was I made to feel like an second rate customer but I was about to spend hundreds of pounds on children's furniture and now they lost the sale and the customer.
30 de novembro de 2025
Opinião espontânea
Resposta da Fermliving.com
Hello Ashy,
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience left you feeling disappointed - that is never the impression we wish to give.
We always aim to provide clear, accurate, and timely information regarding products. The product you enquired about is CE-tested which means it meets all relevant EU health, safety, and environmental requirements, as stated on the product itself. We apologise if this was not communicated clearly from the beginning and that the product specification was not available immediately. The busy period around Black Friday unfortunately caused delays in our replies, and we understand how frustrating this must have been, particularly when you hoped to purchase the item during the sale.
Regarding your interaction with our team, we certainly never intend to come across as rude or dismissive, and we are sorry if our communication did not feel as supportive as it should have.
We appreciate your feedback and the opportunity to improve, and we hope we may have the chance to assist you better in the future.
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