logótipo da Fidelis Dog UK
Visitar o site

Fidelis Dog UK Opiniões 

5
•
TrustScore: 4 em 5

4,0

Loja de artigos para animais de estimação
Escreva uma opiniãoVisitar o site
Escreva uma opinião

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Informações sobre a empresa

  1. Loja de artigos para animais de estimação

Escrito pela empresa

At Fidelis, we believe your dog deserves the very best. That's why our range of Fresh Menus is crafted with a simple philosophy: real, wholesome food, just like a home-cooked meal. As a proud, family-owned company trusted by over 15,000 stockists across Europe, we're committed to raising the standard of dog nutrition. ❤️

Informações de contacto

4,0

Bom

TrustScore: 4 em 5

5 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,0

Todas as opiniões

(5)

5 opiniões nos últimos 12 meses

Escreva uma opinião

Realizamos verificações das opiniões

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais
Classificada 4 em 5 estrelas

I am waiting now for an answer to my…

I am waiting now for an answer to my emails and text since last week. No response, no reaction to my question why my orders have not shipped.
I am not happy at all as I am running out of food!! That is not good customer service.
PS 03.06.2026
Fidelis contacted me now and everything is sorted. I
am happy with their explanation for the delay, therefore changing my star rating. They also offered me a discount for the inconvenience.

2 de junho de 2026
Opinião espontânea
logótipo da Fidelis Dog UK

Resposta da Fidelis Dog UK

Thank you so much for your understanding, kind words, and updated review, MH. We're delighted that we were able to get everything resolved and that you're happy with the explanation provided.

It was lovely speaking with you yesterday, and we're so pleased your dog is loving their food ❤️

We truly appreciate your support and the opportunity to put things right.

We'll continue doing everything we can to provide the products and service you expect from us, and we look forward to serving you for many orders to come ⭐

Thank you, Fidelis ❤️

Classificada 5 em 5 estrelas

Easily the best food/treats on the market!

The most natural treats and food on the dog market! I’ve been using fidelis for years and my dogs can’t get enough!
Also the customer care I received from William is always fantastic!

Thanks again Fidelis!

8 de março de 2026
Opinião espontânea
logótipo da Fidelis Dog UK

Resposta da Fidelis Dog UK

Hi KT,

Thank you for such a nice review, we are super happy to hear you have been enjoying our range for so long! We will pass on to William too your kind feedback, we are sure he will love this as he is commited to offering the best products and service to all of our customers.

Have a great weekend,
Team at Fidelis Dog ❤️

Classificada 5 em 5 estrelas

Rated highly by Coton puppy

My Coton puppy loves this food and it's very healthy, with high meat content and no nasties.

18 de março de 2026
Opinião espontânea
logótipo da Fidelis Dog UK

Resposta da Fidelis Dog UK

Hi Jade,

Thank you for sharing your lovely review! So happy to hear Coton is loving her new food, as always we are here for you if you need us for any more advice or help with our products ❤️

Team at Fidelis Dog

Classificada 5 em 5 estrelas

Great clean food that I could eat…

Great clean food that I could eat myself!
The training treats and yoghurt snacks are the best . No nasties ,just good meat content without any of the other stuff that many companies bulk into their foods and treats and the best thing is my two Westies ,who are very picky ,love all the varieties all the treats and all the training treats. The only thing I have to worry about is which one do I get next?

20 de fevereiro de 2026
Opinião espontânea
logótipo da Fidelis Dog UK

Resposta da Fidelis Dog UK

Hi Diane,

Thank you so much for taking the time to leave such a wonderful review! We’re absolutely thrilled to hear that you and your two Westies are loving our food and treats. It means the world to us that you appreciate the quality and care we put into using only the good stuff - no nasties, just wholesome ingredients.

Knowing that even your picky pair enjoy our range truly makes our day! 😊 We love that your biggest challenge is choosing what to try next—that’s a fun problem to have!

We’re always here if you ever need any recommendations or have questions. Thanks again for being such a valued part of our fidelis family ❤️

Best wishes,
Team at Fidelis Dog

Classificada 4 em 5 estrelas

Had issues but supplier resolved.

Update:- supplier contacted me and resolved all issues I had. So now happy.

Old review:-
I placed an order recently and received ok. Problem is some of the supplied product is 3 months out of date. Firstly that is illegal and secondly I have tried to contact via the website and also phone but the phone states it's fully online now (which is not helpful when trying to resolve an issue). Therefore as I have not received any response nor am I able to speak to someone to resolve this is being marked as a 1 star only. Sorry but you need to improve your customer service and supply in date goods. I'm not happy.

9 de janeiro de 2026
Opinião espontânea
logótipo da Fidelis Dog UK

Resposta da Fidelis Dog UK

Hi Rik,

Thank you for your updated review.

We really appreciate you giving us the opportunity to resolve this for you, and we are glad we were able to put things right. In this case it was misprinted packaging during our production, this has now been reosalved and all team member training updated on our automated machines and date settings (this changes from day to day and is manually set from its first inital batch stored in the system, for your issue our team member did not set the true date, instead just hit print & run which has ofcourse caused us the issue which had arisen)

We take all feedback seriously, especially when something has not gone as expected. We always review any issues raised and use this information to improve both our service and our products going forward.

Thank you again for your patience and for being so supportive while we worked towards a resolution. It truly means a lot to us. ❤️

Kind regards,
Team at Fidelis Dog

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais