The items came without securing bolts to connect them - one was obviously sent back and it was resent out to me as it was repacked with brown parcel tape - raised a query and was told that I would be... Ver mais
A empresa respondeu
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After reading a horrific story in the paper about a house fire I ordered a two storey fire escape ladder and harness fory children. Customer service was brilliant, even had a phonecall to update me on... Ver mais
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Informações sobre a empresa
- Serviço de protecção contra incêndios
- Fornecedor de equipamento para construção
- Loja de impressões e letreiros
- Loja de roupas de segurança e de trabalho
- Fornecedor de equipamento de segurança
- Loja de equipamento de segurança
Escrito pela empresa
Fire Protection Online is one of the most modern fire safety companies in the UK. We provide quality advice for business owners and managers along with next day delivery of certified products to make it easy to comply with UK Fire Regulations while, at the same time, encouraging remarkable customer satisfaction and low and transparent prices. We then provide the required nationwide maintenance with no binding contracts, no hidden charges and a "you don't like - you don't pay" guarantee. This is Fire Safety Made Easy.
Informações de contacto
Unit 11C, Claremont Way, CT3 4BF, Canterbury, Reino Unido
- 0800 321 3145
- info@fireprotectiononline.co.uk
- www.fireprotectiononline.co.uk
4,4
Excelente
5 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
quality product delivered super fast
29 de dezembro de 2023
Resposta da Fire Protection Online Ltd
This is the standard we always strive for Phill. Thank you for taking a few moments to share your experience.
Many thanks,
Karen
Excellent price, quality and service
3 de janeiro de 2024
Resposta da Fire Protection Online Ltd
It's good to hear that we ticked all of the boxes.
Thanks for your review!
Emily
Great company
Easy website to navigate and I've placed an order a couple of times now without any issues. Delivery has been quick. Great company to buy from!
2 de janeiro de 2024
Resposta da Fire Protection Online Ltd
We've worked very hard to create a website that is easy to use and full of useful information. We really appreciate your kind words and continued custom - we hope to see you again soon.
Many thanks,
Tasha
It was brilliant service by Fire…
It was brilliant service by Fire protection online, the Lady I Spoke to on the phone was incredibly knowledgeable, and the next day service was spot on the goods arrived the next day packed perfect Fantastic company to do business with.
2 de janeiro de 2024
Resposta da Fire Protection Online Ltd
Your review is making us blush Steve!
I will pass on those lovely comments to the rest of the team, and we thank you for taking the time to share your thoughts.
Kind Regards,
Karen
Resposta da Fire Protection Online Ltd
We truly believe in supplying the highest quality products at the lowest possible prices - that's why our customers rate us so highly, and I'm glad you were not disappointed.
Thank you for sparing a few minutes to leave us a review.
All the best,
Sophie
A Quick Delivery
You delivered what I ordered in good time. I also needed a hose repair connector but that was not apparent on your web site so I contacted another company.
29 de dezembro de 2023
Resposta da Fire Protection Online Ltd
I'm glad you're happy with the fire hose tubing you ordered. Currently, the other item you were after is not part of our range, but our customer service team are always on hand for anyone who cannot find what they're looking for.
Thanks for taking a few minutes to leave us a review.
Karen
Excellent service and speedy delivery.
27 de dezembro de 2023
Resposta da Fire Protection Online Ltd
We like to think these are two of our best qualities!
Many thanks,
Emily
Great service
Ordered some fire alarm equipment but one of the items was out of stock. Sophie emailed me and we managed to get it sorted fast. Would use again
28 de dezembro de 2023
Opinião espontânea
Resposta da Fire Protection Online Ltd
Thank you for taking the time to review us, Ethan. I'm sorry we didn't have one of the items which you ordered in stock on the day, but I'm glad to see you were happy to take an alternative so we could dispatch your order promptly.
We're always here ready to help if you need to order again.
Tasha
Had exactly what I was looking for at a…
Had exactly what I was looking for at a very reasonable price and delivery was quick
10 de dezembro de 2023
Resposta da Fire Protection Online Ltd
We're glad you found what you were looking for in our wide range of products and that it was delivered quickly.
Thank you for sparing a few minutes to write this positive review.
Sophie
Resposta da Fire Protection Online Ltd
Thank you for the five-star review.
All the best,
Emily
Speedy delivery
Speedy delivery - product as described. Carried out our own little test on it and is very effective!
6 de dezembro de 2023
Resposta da Fire Protection Online Ltd
Our fire retardant spray is great at preventing the spread of fire - we're glad you were happy with how it works and the service received.
We're here if you need anything else.
Tasha
They did their job efficiently
The company always work sccurately and in good time
8 de dezembro de 2023
Resposta da Fire Protection Online Ltd
Thank you for your continued custom Chris - our team works very hard to make sure everything goes according to plan so customers are always happy and come back next time they need safety equipment.
Kind regards,
Karen
Good advice and delivered on time.
7 de dezembro de 2023
Resposta da Fire Protection Online Ltd
Our customer service team are always happy to help.
Thank you for your review and let us know if there is anything else we can help you with.
Emily
Resposta da Fire Protection Online Ltd
It's great to hear that everything went to plan and we appreciate you sparing a few minutes to leave us a great review.
Many thanks
Sophie
Still haven’t received item after…
Still haven’t received item after ordering 8 days ago. Requested next day delivery, paid the extra postage 😏
4 de dezembro de 2023
Resposta da Fire Protection Online Ltd
Good afternoon Julia
Thank you for taking the time to leave a review.
Unfortunately it looks like we had the wrong contact number for you. a voicemail was left on the day of your order to advise of the short lead time.
An email has been sent to you today to advise this has been dispatched.
I have not received my item as yet.
30 de novembro de 2023
Resposta da Fire Protection Online Ltd
Hi David
Thank you for taking the time to leave a review.
I have tried to call you this morning to discus your order but unfortunately it went through to voicemail.
We are pleased to tell you this has been dispatched today within the lead time quoted.
Super fast delivery
Super fast delivery. Just as described, in smart packaging pleased because giving as a gift.
29 de novembro de 2023
Resposta da Fire Protection Online Ltd
Thank you for the great feedback. We are pleased that you are satisfied with our service. We hope they like the gift!
Not delivered yet after 1 week of…
Not delivered yet after 1 week of waiting for a next day delivery.
29 de novembro de 2023
Resposta da Fire Protection Online Ltd
Hi
I have tried to contact you this morning with an up date, unfortunately you was not in the office yet. I will call again this afternoon.
No Stock having to wait for delivery
1 de dezembro de 2023
Resposta da Fire Protection Online Ltd
Good Morning
Thank you for taking the time to leave a review.
As advised on the phone after you placed the order, there is a short lead time on part of the order. We were pleased you were happy to wait.
Resposta da Fire Protection Online Ltd
Thanks for taking the time to leave us a great review, Andrew. Those three qualities are what a lot of our customers look for.
Kind regards,
Karen
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