The items came without securing bolts to connect them - one was obviously sent back and it was resent out to me as it was repacked with brown parcel tape - raised a query and was told that I would be... Ver mais
A empresa respondeu
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Curb ramps for wheelchair use were just what we needed, arrived next working day as advertised, good quality well designed, heavy but very stable. Great service. These were needed for a wheelchair use... Ver mais
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After reading a horrific story in the paper about a house fire I ordered a two storey fire escape ladder and harness fory children. Customer service was brilliant, even had a phonecall to update me on... Ver mais
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Informações sobre a empresa
- Serviço de protecção contra incêndios
- Fornecedor de equipamento para construção
- Loja de impressões e letreiros
- Loja de roupas de segurança e de trabalho
- Fornecedor de equipamento de segurança
- Loja de equipamento de segurança
Escrito pela empresa
Fire Protection Online is one of the most modern fire safety companies in the UK. We provide quality advice for business owners and managers along with next day delivery of certified products to make it easy to comply with UK Fire Regulations while, at the same time, encouraging remarkable customer satisfaction and low and transparent prices. We then provide the required nationwide maintenance with no binding contracts, no hidden charges and a "you don't like - you don't pay" guarantee. This is Fire Safety Made Easy.
Informações de contacto
Unit 11C, Claremont Way, CT3 4BF, Canterbury, Reino Unido
- 0800 321 3145
- info@fireprotectiononline.co.uk
- www.fireprotectiononline.co.uk
4,4
Excelente
5 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Fire Protection Online Ltd
Our ladder guards are fast becoming a favourite with customers just like you Wayne, mostly because they're a great price and arrive on time in great condition.
Thank you for the 5-star review.
Sophie
CUSTOMER SERVICE
PHONE CALL FOR ORDER, POLITE, WENT THROUGH DETAILS OF ORDER, DATE AND TIME GIVEN FOR DELIVERY, DELIVERED ON TIME ITEMS SECURLY PACKAGED GOOD PRICE.
24 de maio de 2024
Resposta da Fire Protection Online Ltd
Sounds like the whole process went smoothly, which is always great to hear. Thank you for the review.
Many thanks,
Emily
Always easy to order from
Always easy to order from, great online selection at a good price and free next day delivery.
Repeat customer
22 de maio de 2024
Resposta da Fire Protection Online Ltd
It's a great compliment when customers come back to use us, and even more so when they take a minute to leave us a lovely review.
We look forward to supplying you again.
Karen
Expectingly Waiting On a Fire
My fire blanket arrived timely and is a lovely burning red. I shall be placing it on my kitchen wall.
I’m waiting upon a fire to test my purchase. I hope I’m in when the flames rise.
21 de maio de 2024
Resposta da Fire Protection Online Ltd
Thank you for your review, and I'm glad you like the colour - it certainly makes it easy to find in an emergency.
While we are confident in the ability of our Vigil fire blankets, I do hope you never actually have to use yours.
Many thanks,
Tasha
Resposta da Fire Protection Online Ltd
Thank you for the 5-star review - our kerb ramps are very popular with customers to help in a wide variety of scenarios.
All the best,
Suzy
Great prices and service and the next…
Great prices and service and the next day delivery is very useful
21 de abril de 2024
Resposta da Fire Protection Online Ltd
I'm glad we've met your needs for low prices without compromising on our service. Thank you for the Excellent review.
Kind Regards,
Emily
This is a good place to shop stuffs for…
This is a good place to shop stuffs for fire protection.
22 de abril de 2024
Resposta da Fire Protection Online Ltd
We do have a huge range of fire and fire safety products - keep an eye out for the new products we have coming soon.
Many thanks,
Tasha
Resposta da Fire Protection Online Ltd
We're glad to hear your thoughts on the website and product.
Thank you for the 5-star review.
Suzy
Great service and reasonable prices.
8 de abril de 2024
Resposta da Fire Protection Online Ltd
That's great to hear - thank you for the 5-star review.
Hopefully, we'll see you again next year when your extinguishers are due for their next service.
All the best,
Sophie
Top service
A first rate service and product at a fantastic price and all delivered on time
10 de abril de 2024
Resposta da Fire Protection Online Ltd
You certainly make it sound like we ticked all the boxes for you Albie - thank you for the 5-star review.
Many thanks,
Emily
Resposta da Fire Protection Online Ltd
Our office and extinguisher servicing teams are always happy to help customers. Thank you for saying such a lovely thing about us.
All the best,
Sophie
Really fast efficient delivery service
Really fast efficient delivery service. Packaged well.
8 de abril de 2024
Resposta da Fire Protection Online Ltd
Thank you for sparing the time to leave us a review - our warehouse team will especially appreciate your comments on their packaging and fast turnaround.
Kind Regards,
Karen
Resposta da Fire Protection Online Ltd
We work hard to ensure orders are processed as smoothly as practically possible, so I'm glad it all went to plan with your order Bryce.
If there's anything else you need, just let us know.
Many thanks,
Tasha
Resposta da Fire Protection Online Ltd
Next time you need any more fire or safety equipment, you know where to find us and we'll be glad to help.
All the best,
Karen
Resposta da Fire Protection Online Ltd
We strive for perfection, so it's great to know we achieved it. Thank you for the review, Tim!
Sophie
Easy ordering
Easy ordering, both items arrived within a few days with full tracking updates
3 de abril de 2024
Resposta da Fire Protection Online Ltd
I'm glad you found the process of ordering online easy and are happy with the updates you received regarding your delivery. Unfortunately, your local courier did experience a delay so we upgraded your delivery to a Saturday service to ensure you received your items for when they were needed.
If there's anything else you need, we'll be happy to help.
Thank you for the review.
Tasha
Great service
1 de abril de 2024
Resposta da Fire Protection Online Ltd
Thank you for the 5-star review, Ken.
All the best,
Sophie
Very efficient service and good value…
Very efficient service and good value for money.
27 de março de 2024
Resposta da Fire Protection Online Ltd
Thank you for taking a few moments to leave us an Excellent review, Barry. If you need any other fire equipment, you know where to find us.
Many thanks,
Semei
Great Experience!
Fire Protection Online responded quickly to my request and provided excellent customer service.
28 de março de 2024
Resposta da Fire Protection Online Ltd
Hello Mark,
I'm sorry you're unhappy with the service you have received on this occasion. Having looked into this issue, I can see you placed the order shortly before the Easter Weekend, and our staff and engineers were enjoying a well-deserved few days off.
Unfortunately, extinguisher services are not next day due to the logistical challenge, and as such, the local engineer usually calls you to arrange a mutually agreed date and time.
I can see this work should have now been completed and I hope you have been happy with our service since contacting us. However, if you have any further problems, please let us know.
Kind Regards,
Emily
Delivery was efficient
Delivery was quick; it came a day after I paid for it. Works well as it should
27 de março de 2024
Resposta da Fire Protection Online Ltd
Our bottom door seals are a very effective and simple product, and we dispatch orders on a next working day delivery service as standard. Always great to know when everything has come together.
Kind Regards,
Karen
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