There was no wait time on my call. Wesley answered promptly updating changes required for our policy quickly & efficiently answering all my questions. Wesley had an excellent friendly telephone manner... Ver mais
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Despite my being a total dummy when attempting to use technology, (which I was unfortunately never taught) plus being paraplegic and unable to easily access mobile phones, (impossible to hold snd carr... Ver mais
A empresa respondeu
I was getting a quote for my home insurance, building and contents. I was given appropriate advice and information by Jamie. He took the time to explain things and I had time to ask questions whic... Ver mais
My call was answered quickly and I spoke to a very knowledgeable member of staff, Curtis Gillard. He knew exactly and without hesitation what information was in which document. He directed me to the r... Ver mais
Informações sobre a empresa
Escrito pela empresa
first2protect.co.uk
Escrito pela empresa
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Informações de contacto
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, Reino Unido
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4,9
Excelente
7 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very helpful
Very helpful. Understood what I wanted to do first time.
30 de junho de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your feedback. We’re pleased to hear we understood your needs straight away and were able to help efficiently. Your comments are very much appreciated.
Resposta da First2Protect
Thank you for your review. We’re delighted to hear you received such friendly and helpful service. Your kind feedback is very much appreciated.
I love their systems are so intelligent…
I love their systems are so intelligent and connected that they know who is on the phone before you speak ...Good one !!
I spoke to a very professional chap called James who dealt with my query quickly and professionally.
I'm very happy with this companies service and that they train their staff so well
30 de junho de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your review. We’re delighted to hear you found our systems efficient and that your experience felt seamless from the start. It’s great to know James handled your query quickly and professionally, and that you’re happy with the service and support provided. Your kind feedback is very much appreciated and will be shared with him.
Nathan was super helpful and easy to…
Nathan was super helpful and easy to get along with
30 de junho de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your review. We’re delighted to hear that Nathan was helpful and easy to get along with, making your experience a positive one. Your feedback is very much appreciated and will be shared with him.
Very happy today.
Very happy with the service I have received today, very caring and kind, thank you.
30 de junho de 2026
Resposta da First2Protect
Thank you for your review. We’re delighted to hear you received such caring and kind service and had a positive experience with us. Your feedback is very much appreciated.
Great experience with Nathan made…
Great experience with Nathan made everything so easy
30 de junho de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your review. We’re delighted to hear that Nathan made everything easy and that you had a great experience. Your kind feedback is very much appreciated and will be shared with him.
Building’s Insurance
I made contact and asked for a competitive quote as soon as possible. This was organised straightaway. I received a call back within an hou of my enquiry and I am very satisfied with the service, the responsiveness and the quote and would highly recommend
30 de junho de 2026
Opinião espontânea
Resposta da First2Protect
-Thank you for your review. We’re pleased to hear your enquiry was handled quickly and that you received a prompt call back with a competitive quote. It’s great to know you were satisfied with both the responsiveness and the service provided. Your recommendation is very much appreciated.
5 star service from Ines Bento today 👍
30 de junho de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your review. We’re delighted to hear you received 5-star service from Ines Bento. Your kind feedback is very much appreciated and will be shared with her.
Quick and Seamless
I had to make a manual payment today. It was quick and seamless. I didn't wait too long. Happy with today's service. I was helped by Lori
30 de junho de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your review. We’re pleased to hear your manual payment was handled quickly and seamlessly, with minimal waiting time. It’s great to know Lori provided helpful support—your feedback is very much appreciated and will be shared with her.
Very helpful
Very prompt answering and very helping with completing our query today
30 de junho de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your feedback. We’re pleased to hear your query was handled promptly and that you found the team helpful in resolving it. Your comments are very much appreciated.
Nathan was so helpful
Nathan was so helpful. Everything was explained, he was friendly and calm.
30 de junho de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your review. We’re delighted to hear that Nathan was so helpful, explaining everything clearly while remaining friendly and calm throughout. Your kind feedback is very much appreciated and will be shared with him.
I spoke to jamie about my homes…
I spoke to jamie about my homes insurance, he made the experince easy and comfortable for my first time navigating home insurance.
30 de junho de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your review. We’re delighted to hear that Jamie made your first experience of arranging home insurance easy and comfortable. Your kind feedback is very much appreciated and will be shared with him.
Me and my partner just moved into to…
Me and my partner just moved into to our first property. I received a phone call from Jamie who was really professional and very helpful and he was very kind. Thank you for all your help Jamie
30 de junho de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your review. We’re delighted to hear that Jamie was professional, helpful, and kind, making your experience a positive one as you settled into your first property. Your kind feedback is very much appreciated and will be shared with him.
Rosemary was very knowledgeable and…
Rosemary was very knowledgeable and professional, thank you for helping us get a great deal on our home insurance.
29 de junho de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your review. We’re delighted to hear that Rosemary was knowledgeable and professional, and that she helped you secure a great deal on your home insurance. Your kind feedback is very much appreciated and will be shared with her.
James was friendly and professional.
James was friendly and professional.
30 de junho de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your review. We’re pleased to hear that James was both friendly and professional during your interaction. Your feedback is very much appreciated and will be shared with him.
Very positive and come back to you…
Very positive and come back to you quickly with quotations. I had a bespoke specialist insurance requirement and they were able to source this for me and get me a quote.
30 de junho de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your review. We’re delighted to hear you found our service responsive and that we were able to meet your specialist insurance needs with a tailored quote. Your kind feedback is very much appreciated.
Absolutely wonderful telephone manner
Absolutely wonderful telephone manner, explained everything clear and easy to understand. Helped me with everything I need for as a first time buyer 🙂 thankyou Evelyn
30 de junho de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your review. We’re delighted to hear that Evelyn provided such a positive experience, explaining everything clearly and making the process easy to understand. It’s especially great to know she was able to support you as a first-time buyer. Your kind feedback is very much appreciated and will be shared with her.
Very helpful
Very helpful, staff were very friendly, forgot my advisors name but he was not pushy, rung to check how things were going, sorted out a matching quote when I got a better one, and answered all my questions in a very helpful manner. Really appreciate their help as a forat time buyer, I was very nervous and they made it very simple. Thank you so much!
30 de junho de 2026
Resposta da First2Protect
Thank you for your review. We’re delighted to hear that you found the team helpful, friendly, and supportive throughout, especially as a first-time buyer. It’s great to know your advisor took the time to check in, answer your questions clearly, and help find a suitable quote without any pressure. We’re really pleased we could make the process feel simple and reassuring for you—your kind feedback is very much appreciated.
Resposta da First2Protect
Thank you for your feedback. We’re pleased to hear you had a great experience with us—your comments are very much appreciated.
First2protect insurance quote
Evelyn was professional and lovely. She was very clear about the policies she was explaining to me. She also offered many other products that I could add to the policy. Evelyn also answered my question regards to heat pump cover. Overall it was a good experience and she was amazing.
29 de junho de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your wonderful feedback!
We’re delighted to hear Evelyn provided such professional, friendly, and clear support. It’s great to know she took the time to explain your policy options thoroughly, answer your questions, and help you explore additional cover options.
We’ll be sure to pass on your kind comments—she’ll be thrilled to hear them.
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