Helpful friendly and professional It took the Post Office 4 weeks to deliver the correspondence. Jolie kept in touch with me every week awaiting my response. She sent me 2 more copies of the insuranc... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
The agent, James Buckland, I spoke to on 23rd March was very helpful. I spoke to a few different agents about some information being wrong by the past, I mentioned about some details being incor... Ver mais
A empresa respondeu
Becky was highly knowledgeable, helpful, and professional throughout our conversation. I also requested a callback three days later while I checked a few things. We arranged the call for 10:00 a.... Ver mais
A empresa respondeu
We were given clear guidance at a sensible pace with plenty of time to discuss questions and answers. Our advisor James Riley was a very pleasant person to work through our quote with. The initial quo... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
first2protect.co.uk
Escrito pela empresa
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Informações de contacto
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, Reino Unido
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4,9
Excelente
6 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 94% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Still haven’t received my documents…
Still haven’t received my documents through the post like I was promised
15 de maio de 2026
Resposta da First2Protect
Thank you for your feedback, and we're sorry to hear this.
This isn’t the experience we aim to provide, and we understand how important it is to receive your documents promptly. Our existing business team will be in touch to rectify this for you and ensure your documents are resent.
Great customer service
Very informative, clear information delivered really efficiently in a helpful manner without being at all pushy.
27 de maio de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your feedback!
We’re pleased to hear you found the information clear, helpful, and delivered efficiently without any pressure.
Excellent Support
First2Protect helped us with the building and contents insurance alongside purchasing our first home.
Not only were the quotes very competitive at low rates - but they ensured the right one for us was chosen and our solicitors would be notified if our mortgage was accepted making it so much easier for us!
18 de maio de 2026
Resposta da First2Protect
Thank you for your wonderful feedback!
We’re delighted to hear we could support you during your first home purchase and help make the process easier. It’s great to know you found the quotes competitive and that the team ensured you had the right cover in place. We really appreciate your kind comments.
Theodore Casali took my call today
Theodore Casali took my call today and talked me through the process of the house insurance quote. He was polite, friendly and helpful. When my husband wanted to know if it was a scam call, Theo suggested I check out the reviews on Trust Pilot. I did this while on the call and saw only good reviews 😊 The quote he gave saved us £200+ on our present renewal policy quote. Thank you for your help Theo.
27 de maio de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your wonderful feedback!
We’re delighted to hear Theo provided such friendly, helpful service and helped put your mind at ease. It’s great to know he was able to save you over £200—we’ll be sure to pass on your kind comments.
great customer service …
had a conversation with a gentleman called Oscar Bushell, great communicator,he understood out situation and was very patient.
27 de maio de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear Oscar was a great communicator, patient, and understood your situation. We’ll be sure to pass on your kind comments.
The Gentleman who helped me on the…
The Gentleman who helped me on the phone ws excellent, very helpful, a credit to the company.
26 de maio de 2026
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear you received excellent and helpful service—your kind words mean a lot to us.
Helpful friendly and professional
Helpful friendly and professional
It took the Post Office 4 weeks to deliver the correspondence. Jolie kept in touch with me every week awaiting my response. She sent me 2 more copies of the insurance policy and all 3 copies arrived on 26th May.
26 de maio de 2026
Resposta da First2Protect
Thank you for your lovely feedback!
We’re delighted to hear Jodie kept in touch and provided such friendly, professional support throughout. We really appreciate your patience with the delays and your kind comments.
The account manager was very friendly and helpful
The account manager was very friendly, helpful and knowledgable. Very pleased with the service I received. Thank you
27 de maio de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your kind feedback!
We’re delighted to hear you found our account manager friendly, helpful, and knowledgeable. We really appreciate your comments and are pleased you’re happy with the service.
A excellent experience.…
A excellent experience the gentleman who dealt with my renewal was both polite, knowledgable and helpful.
26 de maio de 2026
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear you had such a positive experience and that your renewal was handled in a polite, knowledgeable, and helpful way.
Super customer service
Super customer service - Becky was fabulous and was extremely helpful. Definitely recommend giving them a call !! Thanks Becky for all your help and hard work.
27 de maio de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your fantastic feedback!
We’re delighted to hear Becky provided such helpful service—your recommendation means a lot to us. We’ll be sure to pass on your kind words.
Very professional and efficient…
Very professional and efficient service. Everything was done to make it easy for me.
Excellent staff with clear speaking voices
27 de maio de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear you received professional and efficient service, and that our team made everything easy to follow. We really appreciate your kind comments.
The Agent was very thorough and…
The Agent was very thorough and explained everything clearly.
14 de maio de 2026
Resposta da First2Protect
Thank you for your feedback!
We’re pleased to hear the advisor was thorough and explained everything clearly.
Great customer service
No issues with my insurance, renewed this year and but had a slight issue with the details on the account, spoke to Evie on the phone and she was polite, helpful and quickly resolved the issue, have always had a good experience with the customer service at first2protect and today was no different!
27 de maio de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear you’ve consistently had a good experience with us, and that Evie was polite, helpful, and able to resolve the issue quickly. We really appreciate your continued support.
Nathan was very helpful and clearly…
Nathan was very helpful and clearly talked through all the options with me.
14 de maio de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your feedback!
We’re pleased to hear Nathan was helpful and clearly explained all your options. We’ll be sure to pass on your kind comments.
Had really good service from Lewis he…
Had really good service from Lewis he dealt with my inquiry very professionally
26 de maio de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear Lewis provided professional and helpful service when handling your enquiry. We’ll be sure to pass on your kind comments.
Efficiency team member dealt with my with…
The team member dealt with my with efficiency and friendliness.
26 de maio de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your feedback!
We’re pleased to hear our team member was both efficient and friendly—we really appreciate your kind words.
Excellent service
Excellent service , Becky sorted out changes to my renewal . Very helpful , would recommend.
26 de maio de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear Becky was able to assist with your renewal changes and provide such helpful support. We really appreciate your recommendation.
Oscar was so helpful and took time to…
Oscar was so helpful and took time to guide me through various options re home insurance. He answered all my questions and has promptly send me information to consider.
26 de maio de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear Oscar was so helpful, took the time to guide you through your options, and followed up promptly with the information you needed. We’ll be sure to pass on your kind comments.
Great Insurance cover
I have been away customer for some years. Always helpful staff. Will continue my cover with them.
22 de maio de 2026
Resposta da First2Protect
Thank you for your continued support!
We’re delighted to hear you’ve found our team consistently helpful over the years and that you’ll be continuing your cover with us. It’s greatly appreciated.
Lori was very happy explaining the…
Lori was very happy explaining the different options I had from having a property then had been rented and had insurance to the changes to now having a property which is empty that Im planning on selling.
26 de maio de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your feedback!
We’re pleased to hear Lori clearly explained your options and supported you through the change in your property’s circumstances. We’ll be sure to pass on your kind comments.
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