I was unsure on when my policy would be triggered as I’m moving in later in the year. I had a call with Jamie who had guided me through everything and really helped me gain confidence in what I was do... Ver mais
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Leia as opiniões dos outros
Helpful friendly and professional It took the Post Office 4 weeks to deliver the correspondence. Jolie kept in touch with me every week awaiting my response. She sent me 2 more copies of the insuranc... Ver mais
A empresa respondeu
The agent, James Buckland, I spoke to on 23rd March was very helpful. I spoke to a few different agents about some information being wrong by the past, I mentioned about some details being incor... Ver mais
A empresa respondeu
I am dealing with Rebecca Potter who is helping me with getting an insurance quote for contents and fixtures. Very happy with the way she took me through the application process explained everything... Ver mais
Informações sobre a empresa
Escrito pela empresa
first2protect.co.uk
Escrito pela empresa
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Informações de contacto
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, Reino Unido
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4,9
Excelente
7 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Nathan's Expertise
Nathan was very good in explaining the home insurance products and gave a good walk thru and helped me to find the right product
21 de maio de 2026
Resposta da First2Protect
Thank you for your feedback!
We’re pleased to hear Nathan explained everything clearly and helped you find the right home insurance product. We’ll be sure to pass on your kind comments.
Great experience
The agent was very pleasant and he explained everything to me step by step. I was not rushed at any time.
21 de maio de 2026
Resposta da First2Protect
Thank you for your feedback!
We’re pleased to hear the advisor was pleasant, explained everything clearly, and gave you time without rushing.
Very pleasant with easy to follow…
Very pleasant with easy to follow instructions
22 de maio de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your feedback!
We’re pleased to hear you found our team pleasant and the instructions easy to follow.
Really helpful staff
Really helpful staff, explained everything in detail and found me a great deal which was setup quickly.
21 de maio de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your great feedback!
We’re glad our team was helpful, explained everything clearly, and found you a great deal quickly.
All very efficient with friendly staff.
21 de maio de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your feedback!
We’re pleased to hear you found our service efficient and our team friendly.
Answered all myquestions fully and…
Answered all myquestions fully and polite
21 de maio de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your feedback!
We’re glad to hear your questions were answered fully and politely.
Becky was very efficient at taking the…
Becky was very efficient at taking the details.
Unfortunately the quote was very high and I stuck with another provider.
21 de maio de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your feedback!
We’re pleased Becky provided efficient support, and we appreciate you taking the time to share your experience. We hope to assist you again in the future.
Excellent customer service from…
Excellent customer service from specialist advisor Joel Gray - he was friendly, helpful and patiently explained my options when renewing my home insurance.
21 de maio de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your kind feedback!
We’re delighted to hear Joel provided such friendly, helpful, and clear support during your renewal. We’ll be sure to pass on your comments.
First2protect have been provided cover…
First2protect have been provided cover for our building insurance for the last 6 years. The team is always helpful, specifically James Buckland on our last was very patient, and answered all my questions in a very clear way. Pleasure to speak to him!
21 de maio de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your continued loyalty and kind feedback!
We’re pleased to hear you’ve consistently found our team helpful, and that James provided clear and patient support. It’s great to know he made it a pleasure to deal with us.
Resposta da First2Protect
Thank you for your kind feedback!
We’re delighted to hear you received excellent customer service.
Spoke with an advisor about getting my…
Spoke with an advisor about getting my insurance sorted for my new house purchase. This was very easy and on my part very stress free. My advisor however experienced multiple technical issues including not being able to hear me. He dealt with this in the most professional way possible and managed to complete what was needed. Would most definitely recommend and use this service again
21 de maio de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear the process was easy and stress-free, and that your advisor handled the technical issues so professionally to get everything completed. We really appreciate your recommendation.
Resposta da First2Protect
Thank you for your kind feedback!
We’re delighted to hear you received excellent service.
Resposta da First2Protect
Thank you for your kind feedback!
We’re delighted to hear you received excellent service.
Got a call today from James Buckland
Got a call today from James, he was so helpful and gave great advice.
Excellent customer service.
20 de maio de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear James was so helpful and provided great advice. We really appreciate your kind comments.
Spoke to James today he was very helpful
Spoke to James today he was very helpful
20 de maio de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your feedback!
We’re pleased to hear James was very helpful—we’ll be sure to pass on your kind comments.
Friendly & Professional
The Agent Charlie was friendly & professional and patient with me Gave me all the information I needed and helped me understand
19 de maio de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your feedback!
We’re pleased to hear Charlie was friendly, professional, and patient, and that he helped you understand everything clearly. We’ll be sure to share your kind comments.
Evie Giles-Phillips was incredibly…
Evie Giles-Phillips was incredibly patient, professional, and helpful throughout the process. She kindly answered all of my queries and resolved the issues I was experiencing promptly and efficiently. Her support made everything much easier, and I truly appreciate the excellent customer service she provided.
20 de maio de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your wonderful feedback!
We’re delighted to hear Evie provided such patient, professional, and efficient support, and made the process easier for you. We’ll be sure to pass on your kind comments.
Oscar!
Yesterday, 19/5/26 I spoke with Oscar at First2Protect.
He was helpful, professional & friendly.
He was very well spoken, easy to understand & articulate.
He provided a comprehensive explanation of the home insurance options.
During my renewal 'journey' this year, Oscar was the most pleasant person I spoke with.
He is a credit to his company.
19 de maio de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your detailed feedback!
We’re delighted to hear Oscar provided such helpful, professional, and friendly service, and stood out during your renewal journey. We’ll be sure to share your kind words—he’ll really appreciate it.
Great Service
I was assisted by Nathan Spillings, who helped me choose the best insurance for my home. I’m very satisfied with the service.
19 de maio de 2026
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear Nathan provided such helpful support in finding the right home insurance for you. We really appreciate your comments.
I received excellent customer service…
I received excellent customer service from both staffs which have attended to me, and all the help I needed was given to me and my problem has been solved
20 de maio de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your kind feedback!
We’re delighted to hear you received excellent service from both team members and that your issue was resolved. We really appreciate your comments.
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