Lewis and Tom dealt with my enquiry today and they did so with ease. I had an annoying amendment I needed sorting and they were both so patient, friendly and professional, which just made the whole pr... Ver mais
A empresa respondeu
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Clear & concise information provided. Call dealt with in a professional friendly manner. All questions answered clearly and different options provided & explained. No time pressure to make decisions.... Ver mais
A empresa respondeu
Jodie was very professional, helpful and precise, taking time to explain any queries I had. Great to set up house insurance, ready to go, on exchange date. One less thing to do.
A empresa respondeu
Our new quote amendment situation was a bit complicated. It involved First2Protect ringing back twice. This was done promptly as promised. My agent was helpful and efficient.
Informações sobre a empresa
Escrito pela empresa
first2protect.co.uk
Escrito pela empresa
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Informações de contacto
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, Reino Unido
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4,9
Excelente
7 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Used the online chat service with Jade
Used the online chat service with Jade, was very easy and fast to communicate with and resolved my issue promptly.
19 de maio de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your feedback!
We’re pleased Jade made the online chat quick, easy, and was able to resolve your issue promptly. We’ll pass on your kind comments.
Very easy to set up
Very easy to set up, nice to speak to an actual UK based call centre.
19 de maio de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your feedback!
James sorted out my problem with speed…
James sorted out my problem with speed and efficiency - I have been using First2Protect for a while and always good service
19 de maio de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your feedback!
We’re pleased James was able to resolve your issue quickly and efficiently. It’s great to hear you’ve consistently received good service with First2Protect.
Spoke with Oscar who has very friendly…
Spoke with Oscar who has very friendly and gave me good advice as well as going through the policy with me making it very easy for myself
19 de maio de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your feedback!
We’re glad Oscar was friendly and made everything clear and easy to understand, while providing helpful advice. We’ll be sure to pass on your kind comments.
Very helpful and understanding
19 de maio de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your kind feedback! We’re really pleased you found our team helpful and understanding. If you need anything further, we’re here to help.
Theodore Casali advised us today with…
Theodore Casali advised us today with home cover brilliant guy knew what he was talking about made us feel as ease.
thankyou
19 de maio de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your lovely feedback!
We’re glad Theodore made you feel at ease and provided such knowledgeable support. We’ll be sure to pass your kind words on to him.
Top service!!Recommend!
18 de maio de 2026
Opinião espontânea
Resposta da First2Protect
Thank you so much for your kind feedback! We're delighted to hear you had a top experience with our service and truly appreciate your recommendation.
Easy quick and hassle free
Phone answered very quickly, no long queues. Spoke to Amber, who was very helpful and professional. She promised to follow up my query and respond immediately, which she did, both by phone and email. Overall a very smooth and hassle free experience, which is quite rare!
18 de maio de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your wonderful feedback.
We’re delighted to hear that your call was answered so quickly and that Amber provided such helpful and professional support. It’s especially great to know she followed up promptly, just as promised, and kept everything smooth and hassle-free for you.
Top class service
Oscar the agent i delt with was great to deal with, very polite and knowledgeable. He made renewing my home insurance very easy and got us a great deal
18 de maio de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your great feedback.
We’re so pleased to hear that Oscar provided such a positive experience. It’s wonderful to know he was polite, knowledgeable, and made your renewal process smooth while securing a great deal for you.
We’ll be sure to pass on your kind comments—Oscar will really appreciate them!
Rosie was very helpful and explained…
Rosie was very helpful and explained everything clearly.
18 de maio de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your kind feedback.
We’re delighted to hear that Rosie was so helpful and took the time to explain everything clearly for you. Providing clear and supportive service is very important to us, and it’s great to know Rosie delivered just that.
Wesley answered my query quickly and…
Wesley answered my query quickly and professionally, great customer service. Thanks so much Wesley
18 de maio de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your kind feedback.
We’re delighted to hear that Wesley was able to assist you quickly and professionally. Providing great customer service is something we take pride in, and it’s fantastic to know Wesley delivered that experience.
Policy start date coming up
Policy start date coming up - in process of signing missives and discovered not all windows have keys. Called to discuss details of policy to ensure still covered. James was very helpful and reassuring.
Thank you!
18 de maio de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your lovely feedback.
We’re so glad you reached out to clarify your cover, and it’s great to hear that James was able to provide reassurance and support during an important stage of your property purchase. Ensuring our customers feel confident and well-informed is very important to us.
Great customer service thank you.
My call was answered quickly with few options to select to speak to an advisor. The advisor was really good, understood my requirements, was extremely helpful and dealt with my query completely whilst I was on the telephone. Thank you.
18 de maio de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your kind feedback.
We’re delighted to hear that your call was answered promptly and that you found our advisor helpful and attentive to your needs. Providing clear, efficient, and thorough service is very important to us, so it’s great to know your query was fully resolved during your call.
Spoke to Wesley
Spoke to Wesley , about renewing our policy s
It was a pleasure to talk to someone who was not in a hurry to get you off the phone , spoke clearly and was sympathetic
to my lack of knowledge of the insurance industry !!
I think he should have a pay rise or promotion or both,,
Regards David
18 de maio de 2026
Opinião espontânea
Resposta da First2Protect
Thank you so much for your wonderful feedback, David.
We’re delighted to hear about your positive experience with Wesley. Providing clear, patient, and supportive service is something we pride ourselves on, and it’s great to know Wesley delivered exactly that. We’ll be sure to pass along your kind comments—he’ll be very pleased to hear them!
Resposta da First2Protect
Thank you for your positive feedback! We’re pleased to hear that you were happy with both our communication and pricing.
Great service
Excellent phone customer service and not had any issues during policy
18 de maio de 2026
Opinião espontânea
Resposta da First2Protect
We’re delighted to hear you experienced excellent service over the phone and that everything has run smoothly throughout your policy. Delivering a hassle-free experience is really important to us.
Thanks again for taking the time to share your experience — it’s much appreciated.
James was very helpful today
James was very helpful today. All good.
18 de maio de 2026
Opinião espontânea
Resposta da First2Protect
Hi, thank you for your review. We’re pleased to hear that James was helpful and that everything went smoothly. We appreciate your feedback.
Great supportive experience
Buying insurance can be very confusing with multiple policy illustrations and unfamiliar jargon.
Not so today, Oscar made the whole experience more like a conversation with a friend, each element being explained in simple, clear language.
Thank you again Oscar for a great service.
18 de maio de 2026
Opinião espontânea
Resposta da First2Protect
Hi, thank you for your wonderful review. We’re delighted to hear that Oscar made the process clear and easy to understand, and that you felt comfortable throughout. We’ll be sure to pass on your kind feedback — thanks again!
Resposta da First2Protect
Hi, thank you for your review. We’re pleased to hear you found our service helpful — we really appreciate your feedback.
Thank you to Nathan for explaining…
Thank you to Nathan for explaining things so clearly and answering all my questions! It was a very easy process :)
18 de maio de 2026
Opinião espontânea
Resposta da First2Protect
Hi, thank you for your kind review. We’re really pleased to hear that Nathan explained everything clearly and made the process easy for you. We’ll be sure to pass on your feedback — thanks again!
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