Flight Centre South Africa Opiniões 14 121

TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We were assisted by an extremely professional and friendly member of staff (Lauren) who could not have done more for us. Her prompt attention to our needs gave us confidence in her service and as our... Ver mais

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Classificada 5 em 5 estrelas

Had THE best experience with Ryan Van Der Merwe from flight centre (Pendoring Office Park branch). Our original flights to Hong Kong via Qatar that I booked myself on Standard Bank travel were cancell... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

From the moment I first enquired about our trip, Tyla greeted me with such warmth and genuine enthusiasm. She took the time to understand exactly what my family needed, offering thoughtful options... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Faster service than I expected! The form was easy to fill out without printing it, and I received quick confirmation that the refund was being processed. Overall, despite the trip cancellation, bookin... Ver mais

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Informações sobre a empresa

  1. Agência de viagens
  2. Agência de bilhetes de avião
  3. Agência de viagens de cruseiro
  4. Agência de turismo
  5. Agregador de viagens

Sobre Flight Centre South Africa

Escrito pela empresa

Flight Centre - Your centre for travel. | Flights, hotels, cruise, tours & more. At Flight Centre we know all there is to know about travel. From airfares and cruises to amazing holiday deals. View Deals

Flight Centre South Africa

Escrito pela empresa

Your centre for travel!
Flight Centre is the most recognised and trusted mass travel retailer in South Africa, with a wide range of travel products for every type of traveller. From flights, holiday packages, tours, cruises, car hire and more, we cater for all travel needs and open up the world to those who want to see.

Informações de contacto


4,7

Excelente

TrustScore: 4.5 em 5

14 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Classificada 5 em 5 estrelas

Exceptional Service with a Personal Touch

From the moment I first enquired about our trip, Tyla greeted me with such warmth and genuine enthusiasm. She took the time to understand exactly what my family needed, offering thoughtful options that perfectly suited both our budget and our situation.
I really appreciated how patient and accommodating she was, especially when I mentioned I needed to discuss everything with my husband before making a decision. At no point did I feel rushed or pressured.
Tyla went above and beyond in planning our holiday - asking all the right questions, paying close attention to our budget and making sure everything would be comfortable and enjoyable for my 4-year-old as well. It’s clear she truly cares about her clients and puts in the effort to create a personalised experience.
Thank you for the amazing service so far, Tyla. I’m really looking forward to our trip in June!

27 de março de 2026
Opinião espontânea
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Resposta da Flight Centre South Africa

Thanks for this amazing review. We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!

Classificada 5 em 5 estrelas

Farah from Flight Centre

Farah from Flight Centre was very helpful and gave us several options to choose from for our holiday to Mauritius.

13 de abril de 2026
Opinião espontânea
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Resposta da Flight Centre South Africa

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Classificada 5 em 5 estrelas

Faster service than I expected

Faster service than I expected! The form was easy to fill out without printing it, and I received quick confirmation that the refund was being processed. Overall, despite the trip cancellation, booking with Flight Centre was super easy, and they have been assisting patiently with all my queries.

15 de abril de 2026
Opinião espontânea
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Resposta da Flight Centre South Africa

Hi, thanks for your glowing review! We're so pleased to hear the team provided you with such amazing service and made your travel planning so easy 😍

Classificada 1 em 5 estrelas

Flight Center you are wicked

Flight Center you are wicked , we have no control over the war but you still capitalised on this bad misery and too almost R9000 from my booking. We can't go to Dubai due to misfortunes but you being you , you wanted to still eat

1 de abril de 2026
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Resposta da Flight Centre South Africa

Hi Khomotso,

Thank you for reaching out to us. We are truly sorry to hear of your experience. With regard to the ongoing unrest in the Middle East, we are currently guided by the information and options provided to us by our third‑party service providers, as circumstances continue to evolve.

We kindly request that you contact our Customer Care team at customer@fctg.co.za, who will carefully review your concerns and provide you with detailed and comprehensive feedback.

L.T.M

Classificada 5 em 5 estrelas

Shrestra has planned a magnificent…

Shrestra has planned a magnificent experience for me an my family she kept us updated at all times an she made sure everything went according to plan she was always ready to answer the phone when we had questions I would definitely be planning my next trip with her an I will highly recommend her to anyone who is looking for a vacation with their families
Well done to you Shrestra @ Flight center Gateway

11 de abril de 2026
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Resposta da Flight Centre South Africa

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Classificada 1 em 5 estrelas

Everything

10 de abril de 2026
logótipo da Flight Centre South Africa

Resposta da Flight Centre South Africa

Hi Noel.

Thank you for sharing your experience. A customer Experience Expert will be in touch with you to discuss your concerns and provide adequate feedback.

~Cebisile

Classificada 5 em 5 estrelas

Had THE best experience with Ryan Van…

Had THE best experience with Ryan Van Der Merwe from flight centre (Pendoring Office Park branch). Our original flights to Hong Kong via Qatar that I booked myself on Standard Bank travel were cancelled 5 days before departure- needless to say there is still a 12 week wait on that refund. Bearing that in mind, when I called Flight Centre and got put through to Ryan- he handled the whole rebooking so well that even with all the stress I felt calm. Ryan was always ahead of any updtaes, he communicated every little change like flight delays or updates, he was easy to get a hold of , you don't need to wait on the phone for 30 min to speak to different agents. The experience was great and I will definitely book all future overseas holidays through him!

1 de abril de 2026
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Resposta da Flight Centre South Africa

Hi, thanks for sharing this wonderful review for the team! We love to hear that their efficient communication made your booking process so seamless 😊

Classificada 1 em 5 estrelas

Flight Centre Blue Route Tokai.…

Spoke to consultant on Wednesday regarding flights to Atlanta Promised to email information within the hour. Nothing received by Friday. Again spoke to the woman who informed me without any apologies that she was off on Thursday, like it's my problem, and again promised information within the hour.Guess what still nothing. I have used flight Centre before and am disappointed at the incompetent don't care attitude i have experienced. There is now no ways I will trust you with my travel arrangements. Flight Centre Blue Route.

8 de abril de 2026
Opinião espontânea
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Resposta da Flight Centre South Africa

Good day Lionel, we are sorry to hear about your experience. Please contact the Customer Experience Team on customer@fctg.co.za to further assist you. ~T.M

Classificada 5 em 5 estrelas

First class service

We were assisted by an extremely professional and friendly member of staff (Lauren) who could not have done more for us. Her prompt attention to our needs gave us confidence in her service and as our Emirate flights had been consistently changed we felt confident and comfortable in the knowledge that we would get home. Everything went smoothly and we had a comfortable and smooth journey home. First class service and experience. Thank you

21 de março de 2026
Opinião espontânea
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Resposta da Flight Centre South Africa

We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!

Classificada 1 em 5 estrelas

Worst Customer Service Ever

Worst customer service regarding the cancellation of bookings for Dubai travel. Beware booking with Flight Center. It’s all good when there are no force majeure events like pandemics and wars etc, but they completely fail customers when customers need them the most.

Never seen an organization take one’s money so quickly and refuse to return it!! It’s actually daylight robbery and a gross violation of consumer rights, whereby you are held to ransom by the most unfair T&Cs that are actually illegal.

Consumers beware and you are actually better off booking on your own directly with an airline and directly with an accommodation service provider. Flight Centre offers no value adding services other than just being a post box!

11 de março de 2026
Opinião espontânea
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Resposta da Flight Centre South Africa

Hi Vishala,

Thank you for sharing your feedback.

Please be advised that the matter regarding your Dubai bookings has been formally presented to the Customer Experience Team via your legal representation, as well as through the case you logged with the CGSO. Feedback and updates have been provided to both legal bodies accordingly.

We take all concerns seriously and are committed to ensuring they are addressed through the appropriate channels. ~Cebisile

Classificada 5 em 5 estrelas

Megan from Flight Centre Kimberley is awesome!

Megan from Flight Centre Kimberley is just the friendliest, awesomist helpfullest person ever! Thank you for great service! And an awesome attitude! For the past 10 years I have chosen Flight Centre Kimberley, South Africa and if God willing I will use them the rest of my life xxx

7 de abril de 2026
Opinião espontânea
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Resposta da Flight Centre South Africa

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Classificada 5 em 5 estrelas

MSC Cruise

Lauren was extremely helpful especially with all our questions. She explained everything to us so that we could understand the whole process as this was our first cruise.

27 de março de 2026
Opinião espontânea
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Resposta da Flight Centre South Africa

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Classificada 5 em 5 estrelas

Thank you Lauren & Jaco!

The service I received from flight centre was thorough, thoughtful, accurate and executed with kindness and humility!
Initially I had started the talks with Jaco who made sure I knew that I could always check in and ask for updates regarding our flights having been cancelled due to the war! I then started talks with Lauren who then took over and helped me change my plans when the time came. They were both great people to work with, and Lauren even checked in to make sure my daughter and I had arrived at our final destination!

THANK YOU BOTH!!!

7 de abril de 2026
Opinião espontânea
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Resposta da Flight Centre South Africa

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Classificada 5 em 5 estrelas

I am happy with the experience I…

I am happy with the experience I received from chirese at preller Bloemfontein flight center she has very good consistency…Thank you chirese and God bless you 🙏🙏

23 de outubro de 2025
Opinião espontânea
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Resposta da Flight Centre South Africa

We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!

Classificada 5 em 5 estrelas

My flight booking was complicated as I…

My flight booking was complicated as I was returning my aged mother to KZN and needed all sorts of assistance for her. I phoned Flight Centre Paarl and spoke with Schalk van Heerden. He was incredibly helpful and everything I needed he took care of. What a pleasure to deal with a such an efficient person. I rate Flight Centre highly, especially Paarl branch and will definitely be using them again. L

2 de abril de 2026
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Resposta da Flight Centre South Africa

Hi,thank you for your wonderful review! We're thrilled to hear that the team made your booking experience smooth, efficient, and enjoyable. We appreciate you sharing your feedback!

Classificada 5 em 5 estrelas

She respondent quickly to my emails

She respondent quickly to my emails
Megan Prinsloo from Kimberley flight centre

31 de março de 2026
Opinião espontânea
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Resposta da Flight Centre South Africa

Hi there,

Thank you so much for your kind feedback — we’re really pleased to hear you received quick and efficient service 😊

If you’re able to, we’d truly appreciate it if you could update your review to include the name of the consultant who assisted you, so we can ensure they receive the recognition they deserve.

Alternatively, you’re welcome to email us at customer@fctg.co.za
with their name and any additional details.

Thank you again for taking the time to share your experience — it means a lot to us! ~Cebisile

Classificada 5 em 5 estrelas

We had the most amazing experience with…

We had the most amazing experience with Flight Centre. Vonique was absolutely wonderful and she followed up with us all the time, recommend using them and her and will always only use her

11 de março de 2026
Opinião espontânea
logótipo da Flight Centre South Africa

Resposta da Flight Centre South Africa

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

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