Complaint
Complaint
Potentially the single worst company I have ever had the displeasure of dealing with.
What should have been a straightforward delivery of one item has turned into a month-long ordeal, with the delivery already being delayed by three weeks.
I was repeatedly told that the company uses “specialised delivery teams” and that this was the reason for the delays. Delivery dates were provided, only to be cancelled at the last minute, followed by more delays and more promises of new dates.
Eventually, I was given a confirmed delivery date and provided clear instructions regarding how the item needed to be delivered. Those instructions were completely ignored.
To make matters worse, the supposedly “specialist” delivery consisted of one person, wearing normal clothes with no hi-vis, arriving in flip-flops and driving an Enterprise rental van. I’m not sure what part of that qualifies as a specialist delivery team.
The item was a side gate. When you’re given a confirmed delivery date for something like this, you make arrangements around it. In my case, I removed the existing gate and disposed of it in preparation for the new one.
I have now been left without a gate for three weeks, creating an unnecessary security issue, all because this company has repeatedly failed to deliver when promised.
Delays happen. Things can go wrong. But the complete lack of communication, repeated cancelled delivery dates, failure to follow clear delivery instructions and the sheer amount of time this has taken is completely unacceptable.
I would strongly advise anyone considering using this company to think twice.