Terrible customer service - do not respond therefore I cannot return my item for a refund (doesn’t not fit at all) as they have to ‘approve’ it. No phone number to call. Do not waste your time and m... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Be aware of this company, looks like a scam!!!! I paid for a next day shipping last week, and they haven't even answered my emails and facebook dm's. I am sorry I haven't looked at all of the reviews... Ver mais
I'm thrilled that this generation of girls have options, their choices are not only comfortable but reduce waste. PerIod pants remove angst for young girls, it's hard enough without stressing about ma... Ver mais
A empresa respondeu
Fluxies used to make these amazing pants, i used them as period pants (not incontinence). They were light, completely seamless and i could wear them under the tightest Lycra on gym days and no one cou... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Elevating your every day through comfort, form, and function. Our period pants and leak-free underwear replaces single-use disposables, keeping you dry, protected, and comfy. Try them risk-free with our 60-day money back guarantee!
Informações de contacto
Knoll Business Centre C2-11, BN3 7GS, Hove, Reino Unido
- support@fluxies.co.uk
- www.fluxundies.com
2,2
Mau
193 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Respondeu a 93% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Terrible customer service
Terrible customer service - do not respond therefore I cannot return my item for a refund (doesn’t not fit at all) as they have to ‘approve’ it. No phone number to call. Do not waste your time and money on this company.
Update: the response below is not true - no email was received- I sent it last week - yesterday’s email was a follow up and I have had NO email response and I cannot call you as there is no number!!!
9 de junho de 2026
Opinião espontânea
Resposta da fluxies
Hi Katie, I can see that your return request was approved and that a follow-up email was sent with instructions on how to return your order for a refund. We received your email 24 hours ago. As a small business, our response times can occasionally be up to 24–48 hours, but we always do our best to respond as quickly as possible. We certainly don't want any customer to feel ignored, and we're happy to help if you have any further questions regarding your return. fluxies Team x
Be aware of this company
Be aware of this company, looks like a scam!!!! I paid for a next day shipping last week, and they haven't even answered my emails and facebook dm's.
I am sorry I haven't looked at all of the reviews on this site, as everybody is talking about them not shipping the product. It takes them 3 weeks only to answer here with these weird excuses!!!!!
3 de junho de 2026
Opinião espontânea
Ordered end of March
Ordered end of March. Items have not been sent out. No one even replies to emails or insta messages. Having to use the bank process to get a refund. Strange as have had good service from company previously.
29 de março de 2026
Opinião espontânea
Resposta da fluxies
We’re really sorry to hear this, especially as you’ve had a good experience with us before. We’ve looked into your order and can see it was shipped on 30th March, so it may now be missing in transit. Please could you email us at support@fluxies.co.uk? A member of our team will look into this properly and get it resolved for you as quickly as possible.
Very disappointed
Very disappointed as I have been a previous customer of Fluxies without a problem however I placed an order on 28th March (order #38809) and the confirmation said 2-3 days delivery, it’s now been over 3 weeks and I haven’t received my order or any updates despite sending 3 emails to customer support asking for updates and then asking for a refund I haven’t had any response. I have contacted my bank to try to get my money back.
28 de março de 2026
Opinião espontânea
Resposta da fluxies
We’re really sorry for your experience, we completely understand how frustrating this must have been, especially as a returning customer. This item was a pre-order, and we did reach out to check if you were happy to wait or prefer an alternative, but we didn’t hear back. We’ve now gone ahead and processed a full refund, and you’ll receive a confirmation email shortly. We’ll also be sending you a discount code as an apology.
They’ve changed and are no longer any good
Fluxies used to make these amazing pants, i used them as period pants (not incontinence). They were light, completely seamless and i could wear them under the tightest Lycra on gym days and no one could see my VPL. They seem to have changed the style so now they give you a 360 VPL, they are larger and have a tight band around the edges that wasn’t there before. So disappointing they changed. I used to recommend them to everyone, i won’t recommend ever again as they are pointless. I’ll just have to go back to wearing thongs with tampons which makes me uneasy but so does a huge VPL.
20 de abril de 2026
Opinião espontânea
Resposta da fluxies
We haven’t intentionally changed the design in the way you’ve described, so we’d really like to look into this further for you. Please could you email us at support@fluxies.co.uk with a few more details (and your order number if possible)? We’ll investigate properly and do our best to make this right.
Disappointed as I backed this company since Kickstarter
Never had a problem with this company till now. I’m very disappointed as I have supported them since their kickstarter years ago. Have not received my order 38816. Sent an email a week ago but still no response. My order was placed in late March and have not received shipping info yet. I’m on verge of going through my back to get my money back.
28 de março de 2026
Opinião espontânea
Resposta da fluxies
Thanks for your continued support over the years & we're really sorry for this experience. It looks like this item was a pre-order, which caused the delay. We did respond to your emails and have just sent across the thread to you. That said, we completely understand your frustration. We’ve now gone ahead and issued a full refund, and we’ll be sending you an email shortly with a discount as a gesture of goodwill and apology.
These underwear don’t even work for…
These underwear don’t even work for light dampness, the urine goes “ straight thru!!”. I’ve already asked for a refund. It’s ridiculous how people take your hard earned money and send products that are fraudulent!! I’m done with these companies. Please don’t waste your time or money ordering these products!!🙄☹️😵💫👀
21 de março de 2026
Opinião espontânea
Resposta da fluxies
Hi Mary, Thank you for providing further details. Upon investigation we can see that your order was not for our company and is instead for a different company. Our company is www.fluxies.co.uk, can you provide the order details/ remove the review and add it to the correct company TP platform. Thank you
re order 38558 (Lauren)
re order 38558
Placed this order on Feb 1 and it said 3/4 days delivery..it is now 1 week and I have had no correspondence from you despite emailing twice…i am a previous customer so this is extremely disappointing…please respond with an update, failing that I will be requesting my bank to initiate a chargeback asap
1 de fevereiro de 2026
Opinião espontânea
Resposta da fluxies
Hi Lauren, we're really sorry to see that you have had a negative experience, especially as a returning customer. If your issue has not been resolved please do reach out to hello@fluxies.co.uk and we will look into this for you :)
THEY LEAK!
THEY LEAK!! They make you think you're purchasing from the USA but expect you to return to China. They say 90 day free trial with 5 day full refund....not ture...no refund until received in China. Cost to return to China $50.
Reply not true.... this is the company and their return policy is on their webpage.
1 de fevereiro de 2026
Opinião espontânea
Resposta da fluxies
This review relates to a different company with a similar name to ours. Unfortunately, we have recently been experiencing reviews intended for another business being posted on our profile in error.
The returns policy described here is not ours and is not something we have ever offered. We have reported this review to Trustpilot for investigation, as we believe it has been submitted to the wrong business profile.
EDIT: YOU ARE LOOKING AT THE INCORRECT COMPANY. Our website is www.fluxies.co.uk! Please remove this review, it is not about our company!
Great product.
28 de janeiro de 2026
Opinião espontânea
Disappointment
I purchased several Fluxies products, all with the highest absorption level. Unfortunately, every one of them leaked after only a few hours, making them impractical for use. In the past, I’ve tried other period products, including those from American Eagle, and found their quality to be superior. I’m disappointed that I didn’t purchase from a more established brand.
5 de novembro de 2025
Opinião espontânea
Resposta da fluxies
It appears this review may relate to a different company with a similar name to ours. Unfortunately, we have recently been experiencing reviews intended for another business being posted on our profile in error.
The returns policy described here is not ours and is not something we have ever offered. We have reported this review to Trustpilot for investigation, as we believe it has been submitted to the wrong business profile.
DO NOT BUY!!! - TERRIBLE SERVICE WARNING
78% of customers cannot be wrong as stated in the negative comment review stats above. ***The company (Freya) also tried to take my post down for defamatory comments, truspilot reviewed and reposted as this was deemed correct as online with all the other disgruntled reviews below... I have been waiting on my order before the 8th December. I received a response to tell me the product would not be available until January. We are now on the 15th Jan- 3 further messages later with no response and no product. Wish I'd read reviews first.
8 de dezembro de 2025
Opinião espontânea
Resposta da fluxies
Hi Kelly, We’re sorry to hear this and appreciate you sharing your experience. For clarity, the item ordered was clearly marked as pre-order at the time of purchase, with an estimated dispatch window provided in the order confirmation. Unfortunately, seasonal shipping delays over Christmas impacted this timeline, and we acknowledge that our response time in early January fell below our usual standard. A full refund was offered in line with our returns policy once the item is returned. All feedback is taken seriously and used to improve our service.
fluxies Team
Where is my order?
Order #38366 was purchased and confirmed on december 4.
11 days have passed without an update whatsoever. On the website, there is no status change about my order. I contacted the customer service and they are not replying, I even contacted them on IG.
I spent more than €90 on my order so I kindly ask Fluxies to let me know where my order is! This is very disappointing, I whish I had checked previous reviews before spending my money on Fluxies!
4 de dezembro de 2025
Opinião espontânea
Resposta da fluxies
Hi there! We’re really sorry for the frustration and concern this has caused. Just to clarify, we received your first email yesterday evening at 9pm, and our customer support team responds within up to 48 hours, which is stated in our contact policy. We’re currently still within that response window.
That said, we completely understand how worrying it can feel not to see order updates. I have looked into this further for you, I can confirm your order is in transit and has reached the destination country, and I will request for my colleague to send through the tracking link to you asap.
Thank you for your patience, fluxies
Revolutionary
I'm thrilled that this generation of girls have options, their choices are not only comfortable but reduce waste. PerIod pants remove angst for young girls, it's hard enough without stressing about marked clothes or bedding. Fluxies branding is refreshing, fresh modern products which invite open conversation. Bought a starter pack for my 11 year old in advance of her cycle and showed her the fluxies website so can take the information and reassurance she needs.
10 de setembro de 2025
Opinião espontânea
Resposta da fluxies
Thank you so much for taking the time to share this, it truly means a lot to us.
We’re so glad to hear that Fluxies has helped make this stage feel a little easier and more reassuring for your daughter. Supporting young people with comfortable, confidence-boosting options and open, positive conversations around periods is exactly why we do what we do.
Thank you for trusting Fluxies, we really appreciate your support 💛
I still haven't received this order
I still haven't received this order, and no response from customer service
19 de setembro de 2025
Opinião espontânea
Resposta da fluxies
Hi there, thanks for your comment, and we’re sorry for the concern caused. This order included a pre-order item with an estimated ship date of mid-October. The order was dispatched and delivered on the 17th. If you believe you may have missed the delivery or need us to resend the tracking details, please email support@fluxies.co.uk and we’ll be happy to help.
Terrible customer service
I ordered back in early July but still haven’t received my order. I have emailed multiple times in August and was told they are waiting for stock to arrive!
Here we are end Sept and nothing has arrived, I’ve emailed 3 times in the past 2 weeks to ask for a refund but haven’t heard anything back!
Don’t waste your time buying from Fluxies! Terrible customer service!
26 de setembro de 2025
Opinião espontânea
Resposta da fluxies
Hi Kirstie, we’re really sorry for the frustration this has caused.
We completely understand how upsetting this situation must have been and appreciate your patience while you helped us get this resolved for you and your order delivered. If there’s anything further you need help with, please reply to our most recent email and we’ll be happy to assist.
Resposta da fluxies
Hi there, thanks for your feedback, and we’re sorry to hear the waistband wasn’t comfortable for you. Fit can vary by style, and we’d be happy to help review sizing or options for you. If you haven’t already, please email support@fluxies.co.uk with your order number so our team can assist further.
Order never arrived, no replacement or refund for 6 weeks
I had been very happy with Fluxies' products, but I placed an order (Order #37648) on July 21st and never received the items. I have spent the past 5 weeks chasing customer support, trying to get a response to find out if the order was even sent, which they finally claimed it was. I then asked for a replacement order, but that has proved to be such a hassle, with them asking me to sign a form to declare I had looked for the package everywhere possible (!), that 10 days ago I asked for a refund instead. I haven't had a response since then. I am writing this review as a final attempt to see if this issue can be resolved and I can finally receive a refund. Life is too short. I won't be buying anything from Fluxies again.
UPDATE: I finally today received the refund I had asked for, thanks to this review and to me sending several more emails.
27 de agosto de 2025
Opinião espontânea
Resposta da fluxies
Hi there. We’re really sorry for the confusion here. Your original parcel didn’t arrive, and after we asked you to check locally and complete the required DOR form for our fulfilment partner, we arranged a replacement to ship as soon as stock was restocked. I appreciate the miscommunication on our side; this has now been fully resolved and your order has been refunded. If there’s anything else you need, please reach out to our support team and we’ll help right away.
Package never arrived, no comms
Package never arrived, no communications from them despite repeated chasing, very rude company I will never shop there again. Got a refund via a dispute with my bank. If you're from Fluxies and considering asking me to remove this review like you've tried with others, don't bother, I won't.
7 de agosto de 2025
Opinião espontânea
Resposta da fluxies
Thanks for reaching out. We're really sorry to hear about the issues with your order. We emailed you to let you know your order was shipped on 27th July & should arrive within 2-3 working days. We requested that you fill out a "Denial of Receipt" form to proceed with a replacement if it did not turn up. We do not ask customers to remove reviews but encourage honest feedback reflecting their real experiences.
If you need further assistance, please feel free to contact us.
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