Ford Opiniões 

Ford Munsbach Luxembourg

Complained of noise from wheels but was uncertain if front or rear. The garage replaced front and rear brakes and front tyres. The noise persisted and so asked an expert to examine the car. His verdict: the pattern on the rear tyres was indicative of shock absorber failure. Ford’s reaction: not our fault or responsibility. Since then have decided to boycott all Ford garages.

I purchased a 2020 Ford Transit Custom Van on 31/12/2020, at 140,000 kms( +- a few kms) both drive shelves and both front wiper motors failed and were replaced. At 179,600 kms the WET TIMING belt failed requiring a new engine, which I was told was"BRAND NEW" but they are refurbish engines according to a dealership after questioning. This "New Engine lasted 30,000 kms before it too needed replacing due to #3 cylinder failed. Then after another "new engine " 13,000kms it used the length of the dipstick of oil and there are zero leaks!! After the first engine replacement i asked Ford Australia to replace my vehicle as it is a LEMON, DUD, told entitlement period has past, although there is no set entitlement period. I again asked Ford Australia to replace my vehicle after the second engine failed and was advised the replacement period has past!! Now almost 4 years old a wiper motor and passenger window motor was replaced and the newish refurbished engine is still using oil and coolant is disappearing through the engine. I cannot get in touch with a senior Ford representative that actually cares to listen.

Have 2021 Wildtrak with 2.0 bi turbo, have had nothing but issues with vehicle ABS codes, Powertrain fault codes etc, all dealerships ever do is clear the codes (under warranty), now everytime vehicle does a cycle back into limp mode, back to dealership to clear codes. Ford dealership has advised me that the issue of vehicle is out of their scope and do not know how to fix, apart from clearing codes each time. This vehicle now goes in to limp mode weekly and Ford Australia are avoiding everything they can to assist with repairs as they have stated they are not mechanics but technicians, and if can’t fix issue they don’t know how to rectify fault. ACCC no real help as Ford Australia do not require by law to even reply to email, ACCC advise us as customer to go thru QCAT (at own cost) but is also a 50 week wait before they can even look at case. My vehicle has been sitting on side of road for over 3 weeks over 350klm from my home address, but have been advised numerous times that the vehicle is in at dealership being repaired. Funny thing is this vehicle has Ford Pass app and a AirTag and vehicle has not moved and love advising Ford Australia every time they call me to say vehicle is at dealership waiting on repair. Ford Australia have no customer service and do not care about after sales service or warranty claims. Good luck if ever have to deal with them.

Bought mustang 2017 GT manual, ruined by ford dealership very first service with them. They offered me to put sanitiser in for aircon system, told them if not gonna make the problem let’s do it! And pick up the car after serviced straight away the aircon system blocked and not cold. Luckily The car still under warranty but back and forth for more a year they tried to fixing until the car off warranty and still doesn’t fix ending up costing more money and problems. Start with have to replace the whole unit aircon also the car hasn’t been be service due need new sump pan which is they have to order! Been waiting for 3 months they said gonna call me if they got the part 6 months passes no news. Rang them make appointment for service, came in the morning drop the car for service and they said the part is already sold to another dealer because they said waiting for me too long to make call for service. I’m shocked they supposed to call me back and blame on me. They knew I make a booked for service a week before, they should tell me if they sold the part to another dealer! They should call right away why waiting for week and now my mustang have more problems due lacking communication and they asked me to go to another mechanic to solve the problems that they caused! Also there is recall for mustang they said they can’t do it because they couldn’t do regular service. Very disappointing and never buy ford again! Road assistance service very rude too , call twice to updates new location for broken down which is only 50 meters they have to rebooked and more time to wait it’s been 4 hours waiting and the weather like 31’c hot the voice on the phone doesn’t cares at all. Maybe they should train about the customer service skills. Don’t waist your money buy ford! Hope they can keep up with the good work and care more with customers complaints which is probably they don’t! Thanks for ruins my dream car!

My 2023 Bronco Sport has a fuel leak. (It's a recall). They can not get me into service 7 weeks. The service there has gone down hill for the last year. My husband and I will never buy from them again. We will go were service means something. Unhappy Ford family member. It's such a shame.

I own a 2019 Ford Ranger XLT. started to get tears (approx 5 cms long) in rear ute tub on the sides. Ford have blamed the canopy O have fitted. The canopy was professionally installed, and I have never had anything carried on the canopy. The state I needed bracing fitted but they have never made bracing for this model? The vehicle is still under warranty, Nothing in Manual and I wasn't advised when purchasing the vehicle re bracing needed. After initially contacting FA in attempt to find a solution, they did not contact me then for over 3 weeks in any form. Raised another complaint through the system then -re their so-called customer service, before they contacted me to inform me, I would be up for the $4,000 bill for repairs. Not the first time I have had problems with this mob through their dealerships. Won't buy another Ford - they are happy to sell you a vehicle and that's where it ends.

Very disappointed in Ford Australia. We have owned our Ford Everest since brand new and have followed the logbook servicing schedule to the letter. The transmission service schedule is 10yrs/240000klms as per Ford Australia recommendation. Our transmission failed at 140,000klms and Ford would not assist AT ALL. According to the ACCC there is a reasonable expectation that the transmission will last at least ten year/240000klms and as such is under a consumer guarantee. WE paid for the new transmission but are seeking legal advice to get our money refunded. There are also a number of other customers in the same position that are actively seeking legal advice from the same solicitor we are. IF the service schedule for the transmission is flawed I suggest UPDATING IT. (We do not tow excessively or off road)

I will never buy another car from Ford. I have been a good customer of theirs for a few years! Unfortunately I am having nothing but trouble, with my Ford Kuga which is 4 years old.
I left my car with them 3 weeks ago, with a couple of worrying problems. Later on that afternoon, they got back to me , and told me the parts are on back order, with no idea of possible delivery! I am now car less, iWork for the NHS,and really need my car, but it’s still sitting at Knockmore road Service Department, with no further communication at all! I asked for a courtesy car, and they offered me one at £12 per day, on top of a very large bill. I don’t even know if I’ll get it back this side of Christmas. I’ve also had to cancel a caravan holiday, because I have no car to tow it with.
I am also in a service plan with Ford, but I’m not getting any help even with having that

They do EGR replacements for a 3.2. But not a 2.2. ITS THE SAME EGR!!!!!!!!!!!!!!!! AN ABSOLUTE DISGRACE

Do not buy from Ford Australia
I bought a brand-new ranger, I loved this Ute, always looked after it very minimal Ks it was my pride and joy. Ford dealerships have damaged it by poor workmanship, they use apprentices and not qualified mechanics to service and repair their vehicles. Ford refuse to take accountability or fix the issues, I’m left with a very expensive lemon and am out thousands of dollars now. I would never buy a ford again after this experience. I’ve been to multiple dealerships and found the same issue. After every visit my car is worse than before. case # 200473237

New Wildtrak 24.5. Don’t buy any new car from Ford. The car has a mind of it’s own and is a death trap. Definitely a crash in the waiting. The driver aides are on all the time. Yes you can turn them off however they switch themselves back on. Almost got whiplash reversing when all of a sudden the brakes automatically stopped the car. No danger insight but a plant which I could see. Almost drove itself into a parked car twice with the cross traffic lane indicator aide crap. Before taking the vehicle it was explained to me all driving aides can be tuned off if desired. No they can’t!
The steering lock was so stiff I had to brake not to cause an accident. Again the car decided to drive itself.

I called Ford Geebung they basically told me the settings will go back to factory settings every time I start the car. Yes thats true! However even if I turn all these settings off before I drive they turn themselves back on.
Ford customer service has been notified and am awaiting a call from Maria in customer service. Which I have had to chase up with no return call.
If you have a Ford and this is happening to you and if you are unfortunately in a crash, sue the hell out of Ford. Your insurance company will probably not cover you given the way Ford has now made it a permanent setting.

Stay away, spend your money elsewhere.

And Ford let us drive the cars we buy we don’t need you or the government to adjust our driving style. Bloody disgraceful!

Really had a great experience with the ford dealer. The rep kept me updated with the repairs and helped me with options when the aftermarket warranty company wanted to replace the engine and transmission with a used 90k mile engine. Great Stuff.

This is a very long story we started back on 12/1/24 when the car was towed into Ford dealership at Newstead for a transmission fix (on the warranty and a well known problem with this type of Fiesta) the car was in repair for approximately 3 weeks after I chased up the car due to no courtesy car being offered we finally got the car back
After the second time of driving the car was doing exactly the same issue another tow needed this time costing $250
The car went back to the repair garage at ford Newstead this time I asked for a courtesy car and was granted one
I made it my business to call every two weeks to chase up the progress of the car
On the 19/6 out of the blue I received a text saying “your car is ready to collect please collect asap -I went in to collect the car only to be told “that text shouldn’t of been sent out we haven’t even looked at the car yet?
On 6/6/24 some five months later with no call backs and being told over and over again “the service manager will call you back” I didn’t get a call back I contacted Ford head office complaints department a few days later someone emailed me to say “she couldn’t call me as she had no voice” but she would “look into It” after six emails telling me “we’re trying to sort this out for you” last one received 24/6 I was still no further forward? On 16/7 I received a call to say it’s not the transmission it’s a spark plug problem and it would cost between $2500 and $3500 to fix
When I explained the history he said (Don the 2ic) said to be honest we’re cleaning up a mess here we're all brand new and quite frankly we didn’t even know your car was here? We’re just working through the issues
I was left exasperated after almost 7 months to be told it would cost a serious amount of money regarding a problem that I hadn’t even heard about the whole time? he then told me “the cars probably not even worth it” you’d get more for scrap
Really? To ford I’m obviously nothing at all I’m not even worth a follow up call in over 6 months ..Will I ever buy Ford again No Way! Will I tell everyone about my disgusting service? Yes I will
People have told me to write to the motor vehicle ombudsman for some help which I am going to do
I’m hoping that my review will help to educate others who may be considering to use or buy from this dealership “Ford dealership at Newstead” my advice to you is Please Don’t!
The review I wrote is not even worth a 1 star rating it’s simply disappointing and unacceptable service I’m a very sad and unhappy customer

Autonation Ford
I took my newly purchased Ford Mustang in because the engine light came on. Simple Repairs were made, but the light came back on the next day. A faulty repair caused this second visit. Days later I had a heavy oil leak. This is due again, to their bad repair job. They are refusing to take responsibility even though we all know the truth. I do not recommend Autonation Ford in Fort Worth. They can not be trusted to do a correct repair and do not stand behind their work.

Brought Ford fiesta did 48k got transmission issues. Ford north lakes qld doesn't wanna know about it.

I rang to fix my ford territory I wS told to wait 6 weeks and that meant a lot of inconvenience and when I complained they said they were not interested in doing the work. I spent $60000 on the car.i am shocked. Will trade it in on a Toyota.

Ford and all their dealers are quite possibly the worst dealership and organisation I've ever had to deal with. I would actually consider them to be borderline criminally negligent in their actions. I only rate them as one star because a lower option is not available. I have so many experiences of poor service, failings in their duties, actual voice recordings and emails of of their dealers and Ford Australia staff lying it's not funny, both regarding sales, servicing and warranty issues. After 4 major instances that have seen legal action required and some still ongoing I will never buy a Ford again despite having owned several at the same time. Ford purely survive on new nieve customers and I doubt there's many returning.

Don't buy a Ford! 🍋
I purchased a brand new Ford Focus in 2014. I returned the car the very next day as it would shudder and lose power, and their response was that I am a woman and just don't know how to drive. They finally installed a new gearbox in 2016, yet I was still having issues with it years after. The gear box died on me weeks ago, so I had my car towed to Nuford Wangara to be told it's going to cost me between 2k-6k because the Warranty expired. Wish I could see his face Monday morning when he sees my email showing proof, from Ford, that I have an extended warranty on that issue. Can't wait to hear the outcome of the Ford Class Action. If you bought a Ford 🍋 join the class action!

Bought a ford ranger xlt in March 2018 always serviced on time recommendations for extra work was done as this is our retirement vehicle.
At 87,000 kms the torque converter has gone and even though I have had independent advice that this should not have happened Ford Australia refuse to acknowledge it's a fault and replace it.
I will never buy a Ford again disgusted with their lack of service