We visited the Winsford site 3 times, the first to view three vehicles we had seen on their Internet pages, the second to view two others, one of which we test drove that day and decided to make a pur... Ver mais
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Leia as opiniões dos outros
There was/is a great selection of vehicles the organisation of which was very well operated. Jaime the sales lady was very efficient and delight to deal with. I had a small technical issue and FOW org... Ver mais
collected vehicle Saturday 26th Sept as arranged after previously travelling , viewing and placing deposit. Transferred the £20k and heading home and 40 mile into journey engine light and reduced powe... Ver mais
A empresa respondeu
Bought an M140i here back in April 2024. The car was in good condition and exactly as advertised and I had a salesman who I forgot his name, which got back to me very quickly with any ques... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FOW is the original, multi-award winning Car Supermarket with two fantastic locations in Winsford, Cheshire and Trafford, Manchester. We were born in 1959 and have perfected the UK's easiest and most enjoyable car shopping experience with a focus on fantastic customer care and great prices - values that stay true to this day. To keep things nice and easy we launched FOW Perks to help make your car buying experience a great one! What does this mean? You can reserve any vehicle FREE for up to 48 hours (you won't find this elsewhere), buy online or instore with an expert handover and home delivery available, request a personalised video from home, arrange a test and even part exchange or sell your old car to us. To support this further, our technicians will prepare your new car to the highest standard using industry leading technology and processes. Every vehicle receives a PDI (Pre Delivery Inspection), PSI (Pre Sales Inspection) alongside quality control, multipoint photography process and final sold checks to ensure all aspects of your vehicle match the FOW quality standard. Chat to our team today, we'll help answer those all important questions and help you drive away in the car of your dreams - this is FOW.
FOW - Fords of Winsford
Escrito pela empresa
- Reserve any car for FREE up to 24 hours
- Peace of mind car shopping - reserve any car for FREE for up to 24 hours.
- Enjoy an Award Winning Online Experience
- Proud winners of the 2022 AM Awards - Online Consumer Experience of the Year.
- FREE Transfers Between our 2 Locations
- Enjoy the flexibility and freedom to view any vehicle at your leisure at the location nearest to you.
- No Hidden Costs or Admin Fees
- Simply the price you see is the price you pay.
- Enjoy a Personalised Video of Your New Car
- Our Product Specialists will showcase your new car in detail for you to enjoy from the comfort of your own home.
- Buy Online - Click & Collect - Home Delivery
- At FOW, you're in control. Enjoy the UK's most enjoyable car shopping experience, online or in-store with home delivery or click & collect available.
- Multipoint Inspection
- Every vehicle is prepared to the highest standard with a multipoint inspection completed by our technicians before you drive away.
- HPI Check
- Our complimentary HPI check is performed on every vehicle for your peace of mind - included at no extra cost.
- Finance to Match all Budgets
- PCP or HP? Our product specialists will discuss your options and help secure your dream car at a budget to suit.
- Over 60 Years of Trust
- Enjoy a completely hassle free and enjoyable car shopping experience built on solid foundations over 60 years ago.
- Part Exchange or Sell Your Old Car
- Quickly and easily part exchange or sell your old car with FOW today.
Great Service Time and Time Again
Why promise when we simply deliver
At FOW you'll enjoy award winning service alongside our commitment to: HPI check every vehicle, perform a multipoint inspection before you take delivery, price check all our vehicles daily - no nonsense, just great prices, quality control and re-clean every vehicle, photograph and video every vehicle so you can enjoy peace of mind car shopping and the option to part exchange or sell your old car. Car shopping made easy at FOW.
Informações de contacto
Fords of Winsford Ltd Wharton Retail Park Weaver Valley Road Winsford, Cheshire, CW7 3AL, Winsford, Reino Unido
- 01606 866 199
- hello@fow.co.uk
- www.fow.co.uk
4,3
Excelente
13 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 98% das suas opiniões negativas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Called up multiple times
Called up multiple times, when you get through to sales they put the phone down straight away. Finally got through to Megan and she decided to put the phone down when i was ‘going on hold’. Happy to take your money but don’t want to answer any questions. Stay away from this company.
28 de setembro de 2026
Opinião espontânea
Resposta da FOW Car Supermarket
Thank you for taking the time to leave your feedback. We're sorry to hear about the difficulties you experienced when trying to contact our team and that you felt your calls were being disconnected.
We take feedback regarding customer service seriously and would have liked the opportunity to investigate the calls and circumstances surrounding your experience further. We requested some additional information from you to enable us to identify your enquiry and review what happened; however, unfortunately, no further information was provided.
Without these details, we're unable to locate the relevant records or investigate the interactions you've described, so we cannot fairly comment on the individual circumstances.
Should you wish to provide the requested information, we'd be happy to look into your concerns further.
Many Thanks,
FOW Customer Service Team
At your own Risk
collected vehicle Saturday 26th Sept as arranged after previously travelling , viewing and placing deposit. Transferred the £20k and heading home and 40 mile into journey engine light and reduced power / limp mode. After 25 minutes on telephone , speaking firstly to Alex and then Nathan ( Team Leader ) it was made clear that I need to arrange my own recovery from the side of the M6 some 40 minutes after recieving the vehicle. Customer team will call myself Monday ..... well it is now 1pm Monday and no call . Vehicle now being organised by myself for recovery to main dealer and will also have to involve my solicitor . Obviously 20k is not enough custom to value you . We will not be returning to view R5 EV as discussed .
26 de setembro de 2026
Opinião espontânea
Resposta da FOW Car Supermarket
Thank you for taking the time to share your experience. We're very sorry to hear that your vehicle developed a fault so soon after collection, particularly while you were travelling home on the M6.
We completely understand how concerning and frustrating it must have been to experience an engine warning light and reduced power only around 40 miles into your journey. We're also sorry that you were disappointed with the support and communication you received afterwards, including not receiving the expected call within the timeframe you anticipated.
Where a vehicle develops a fault shortly after purchase, our Aftersales team will work with the customer to establish the fault and determine the appropriate next steps. We appreciate that, given how quickly this occurred after collection, you expected the process and communication to be as straightforward as possible.
We're disappointed that this experience has affected your confidence in FOW and has also resulted in you deciding not to return regarding the other vehicle you were considering.
Your feedback regarding both the vehicle and the handling of the situation will be shared with the relevant teams for review.
Many Thanks,
FOW Customer Service Team
Great experience would highly recommend.
Just collected our car which we purcahsed from FOW was a great experience, we dealt with Alex Evans and he was fabulous got everything sorted out for is with no issues the service was just excellent. We didn't get mithered by staff we were able to look around and see as many cars as we liked before sitting down with Alex and going through everything. Very quick easy and effiecient. Would highly recommend.
28 de setembro de 2026
Opinião espontânea
Resposta da FOW Car Supermarket
Thank you so much for your fantastic review and recommendation! We're delighted to hear that you had such a great experience purchasing your car from FOW.
It's wonderful to hear that Alex Evans looked after you so well and made sure everything was sorted smoothly from start to finish. We'll be sure to pass your lovely feedback on to him!
We're also pleased that you enjoyed our relaxed, no-pressure approach and had the freedom to browse as many cars as you wanted before making your decision.
Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Just picked up my new mini
Just picked up my new mini , fabulous experience end to end. No pressure sales a lot of dealerships could learn a lot from fow. Cars are really well prepped and the process is transparent. Prices are sound , pcp rates ok. Warranty is through rac and the product looks to be really good. Will buy from here again 👍
27 de setembro de 2026
Opinião espontânea
Resposta da FOW Car Supermarket
Thank you for your fantastic review! We're delighted to hear that you had such a great experience from start to finish and enjoyed our relaxed, no-pressure approach.
It's brilliant to know that you were impressed with the preparation of your MINI, the transparency of the buying process and the overall value offered.
The fact that you'd choose FOW again means a great deal to us. We hope you absolutely love your new MINI and enjoy many happy miles ahead! 👍
Many Thanks,
FOW Customer Service Team
Absolutely shocking
Absolutely shocking. No empathy showed to the customer. Not sure how anyone would tolerate putting their selves through a interaction with this company.
24 de setembro de 2026
Resposta da FOW Car Supermarket
Thank you for taking the time to leave your feedback. We're very sorry to hear that your interaction with FOW left you feeling that you weren't treated with the empathy and understanding you expected.
Providing a professional, respectful and supportive experience is extremely important to us, regardless of the reason a customer is contacting our team. We're disappointed that this wasn't how your experience felt.
We appreciate you bringing this to our attention and will ensure your comments are shared with the relevant team for review.
Many Thanks,
FOW Customer Service Team
This is the second car we have bought…
This is the second car we have bought from FOW.
We were given a layout of the cars available and left to walk around looking at the cars, we chose a few and went back to the office, we were given the keys to sit in and look over the cars. When we made our decision the process was easy, we collected the car the following day.
Everyone was friendly, polite and very helpful.
I would definitely recommend FOW to family and friends.
22 de setembro de 2026
Resposta da FOW Car Supermarket
Thank you for your fantastic review and for choosing FOW for a second time! We're delighted to hear that you enjoyed being able to browse our selection of cars at your own pace without any pressure.
It's great to know that once you'd found the right car, the whole process was easy and you were able to collect it the following day. We'll also make sure your lovely comments about our friendly, polite and helpful team are shared with everyone.
Thank you for your continued support and recommendation to family and friends. We hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Amazing experience as always
Amazing experience as always. Will not buy a car anywhere else
26 de setembro de 2026
Opinião espontânea
Resposta da FOW Car Supermarket
Thank you so much for your fantastic review and continued loyalty to FOW! It's wonderful to hear that you consistently have such a positive experience with us.
Knowing that you wouldn't consider buying a car anywhere else is a huge compliment to our team. We really appreciate your continued support and look forward to welcoming you back when it's time for the next one!
Many Thanks,
FOW Customer Service Team
Resposta da FOW Car Supermarket
Thank you for your great review! We're really pleased to hear that you enjoyed the wide choice of cars available and that Ashley made the whole process simple and straightforward for you.
We'll be sure to pass your kind feedback on to Ashley. Thank you for choosing FOW, and we hope you're enjoying your new car!
Many Thanks,
FOW Customer Service Team
Well stock with cars staff very helpful…
Well stock with cars staff very helpful i could,nt understand my financial agreement they sat down went into full details explained everything as I miss took what it was saying until the manager and jack explained but all the staff are really friendly you don,t feel like a customer it's so friendly they don,t push any sales onto you they leave you alone let you decide for yourself you can look at loads of cars and test drive they really understand how important it is buying a car not for the sake of a sale I definitely go back there customers service I give them 10 out of 10 thankyou for all your help
25 de setembro de 2026
Resposta da FOW Car Supermarket
Thank you so much for taking the time to leave such a fantastic review! We're delighted to hear that you enjoyed our wide choice of cars and, most importantly, felt comfortable and supported throughout your experience.
Buying a car and understanding the finance agreement can involve a lot of information, so it's great to hear that Jack and the manager took the time to sit down with you, go through everything in detail and make sure you were completely clear before proceeding.
We're especially pleased that you enjoyed our friendly, no-pressure approach and felt you had the time and freedom to make the right decision for yourself. A 10/10 for customer service means a great deal to the whole team!
Thank you for choosing FOW, and we look forward to welcoming you back again in the future.
Many Thanks,
FOW Customer Service Team
Process is good. Service has work to do
I have used FOW before, I like the ease of the browsing process and collecting keys to look inside.
On my recent visit as part of my sales agreement the car was to be fully fuelled on collection. I spoke to a sales advisor to confirm the date and time of collection, they did not advise at this point that the onsite fuel pump was 'broken'. When collecting the car I mentioned the lack of fuel and was advised I would need to fill it and send a receipt due to the 'broken' pump. A little inconvenient but I agreed. I have now waited over a week for the agreed upon refund without any correspondence from FOW to even acknowledge the inconvenience or receipt. I have however had 3 emails, I understand they are scheduled by a system, asking for a review.
In short, the process of looking is good. The service is poor.
16 de setembro de 2026
Opinião espontânea
Resposta da FOW Car Supermarket
Thank you for taking the time to leave us your feedback and for choosing FOW again. We're pleased to hear that you continue to enjoy our browsing process and the freedom to collect keys and look around vehicles at your own pace.
We're sorry, however, about the experience surrounding the agreed fuel. While we appreciate that equipment can occasionally be unavailable, this should have been communicated to you before collection where possible. More importantly, once you had purchased the fuel and provided the requested receipt, the reimbursement should have been dealt with promptly and you should not have been left without an update.
We completely understand the frustration of receiving automated review requests while still waiting for an agreed reimbursement to be processed, and we're sorry for the impression this has left.
Thank you for highlighting this. Your feedback regarding communication and follow-up on agreed actions will be shared with the relevant team.
Many Thanks,
FOW Customer Service Team
So far ,so good
So far ,so good, i am waiting for my delivery of my car on Tuesday, but so far a brilliant, very courteous service and would recommend to anyone that wants to buy a second hand car !
Can't wait wait for my car to arrive.
22 de setembro de 2026
Resposta da FOW Car Supermarket
Thank you for your fantastic review! We're delighted to hear that everything has been brilliant so far and that you've received friendly and courteous service throughout your experience.
We really appreciate your recommendation and completely understand the excitement of waiting for your new car to arrive! We hope everything goes smoothly with your delivery on Tuesday and that you absolutely love your new car.
Thank you for choosing FOW!
Many Thanks,
FOW Customer Service Team
Good Service and a good professional…
Good Service and a good professional business model for example office set up and helpful staff.
24 de setembro de 2026
Resposta da FOW Car Supermarket
Thank you for your great review! We're really pleased to hear that you received good service and were impressed with the way FOW operates.
It's also great to know that you found our team helpful and enjoyed the overall environment and setup of the dealership.
Thank you for choosing FOW, and we hope you're enjoying your new car!
Many Thanks,
FOW Customer Service Team
What a fantastic experience we had at…
What a fantastic experience we had at FOW the people we dealt with was all brilliant Lana,Ruby,Neil and Lucas every single one of them was first class
25 de setembro de 2026
Resposta da FOW Car Supermarket
Thank you so much for your fantastic review! We're delighted to hear that you had such a brilliant experience with us from start to finish.
It's wonderful to hear that Lana, Ruby, Neil and Lucas all provided first-class service and made your experience such a positive one. We'll be sure to pass your lovely feedback on to each of them!
Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Excellent service with Anna the sales…
Excellent service with Anna the sales person guiding us through all the processes alleviating any worries..making it a pleasant experience.
I highly recommend FOW when buying your next car.
24 de setembro de 2026
Resposta da FOW Car Supermarket
Thank you for your fantastic review and recommendation! We're delighted to hear that you received excellent service and had such a pleasant experience with us.
It's wonderful to know that Anna guided you through each stage of the process, clearly explaining everything and helping to put any worries at ease. We'll be sure to pass your lovely feedback on to her!
Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Anastasia Anton was extremely helpful…
Anastasia Anton was extremely helpful throughout the process of purchasing our car. The service we received was really good.
25 de setembro de 2026
Opinião espontânea
Resposta da FOW Car Supermarket
Thank you for your lovely review! We're delighted to hear that you received such great service throughout your car-buying experience.
It's fantastic to know that Anastasia was extremely helpful and supported you throughout the whole process. We'll be sure to pass your kind feedback on to her!
Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
We were guided through the whole…
We were guided through the whole process by a friendly and very professional member of staff.
22 de setembro de 2026
Resposta da FOW Car Supermarket
Thank you for your lovely review! We're really pleased to hear that you felt supported throughout the whole process.
It's great to know that our team member was friendly, professional and made sure everything was clearly explained along the way.
Thank you for choosing FOW, and we hope you're enjoying your new car!
Many Thanks,
FOW Customer Service Team
Aftercare team
The young lady Liv in the aftercare team has been amazing. When she said she'd do something or to contact me she always did. My query has been ongoing and Liv has been very patient throughout it all.
25 de setembro de 2026
Opinião espontânea
Resposta da FOW Car Supermarket
Thank you for taking the time to leave such lovely feedback! We're delighted to hear how well Liv has looked after you throughout your Aftersales experience.
It's fantastic to hear that she has consistently followed through on her promises, kept in contact and remained patient and supportive while your query has been ongoing. Reliable communication makes such a difference, and we'll be sure to pass your kind words on to Liv – we're sure she'll really appreciate them!
Thank you for choosing FOW.
Many Thanks,
FOW Customer Service Team
First time of dealing with this company…
First time of dealing with this company but found the staff to be extremely helpful and knowledgeable.Had a problem with second set of keys but was soon sorted by Mathew from sales team.I also found a problem with the suspension on the car but was given permission by Aaron Blank for a repair at a garage local to myself and was re- imbursed the cost immediately. I would definately recommend this company to friends and will certainly use them again.
25 de setembro de 2026
Opinião espontânea
Resposta da FOW Car Supermarket
Thank you for your fantastic review and recommendation! We're delighted to hear that your first experience with FOW was such a positive one and that you found our team helpful and knowledgeable throughout.
It's great to hear that Mathew quickly resolved the issue with your second set of keys and that Aaron was able to make things straightforward when you experienced a suspension issue, arranging for the repair to be completed locally and reimbursed promptly.
We'll be sure to pass your kind feedback on to both Mathew and Aaron. Knowing that you'd recommend us to friends and choose FOW again means a great deal to the team.
Many Thanks,
FOW Customer Service Team
All very efficient
All very efficient. Polite staff especially Alex who looked after us. Thankyou
24 de setembro de 2026
Resposta da FOW Car Supermarket
Thank you for your great review! We're really pleased to hear that you found the whole process efficient and our team polite and helpful.
It's especially great to hear that Alex looked after you so well. We'll be sure to pass your kind feedback on to him!
Thank you for choosing FOW, and we hope you're enjoying your new car!
Many Thanks,
FOW Customer Service Team
Resposta da FOW Car Supermarket
Thank you for your great review! We're really pleased to hear that you're happy with your new car and found our sales team helpful throughout your experience.
Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
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