We visited the Winsford site 3 times, the first to view three vehicles we had seen on their Internet pages, the second to view two others, one of which we test drove that day and decided to make a pur... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
There was/is a great selection of vehicles the organisation of which was very well operated. Jaime the sales lady was very efficient and delight to deal with. I had a small technical issue and FOW org... Ver mais
collected vehicle Saturday 26th Sept as arranged after previously travelling , viewing and placing deposit. Transferred the £20k and heading home and 40 mile into journey engine light and reduced powe... Ver mais
A empresa respondeu
Bought an M140i here back in April 2024. The car was in good condition and exactly as advertised and I had a salesman who I forgot his name, which got back to me very quickly with any ques... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FOW is the original, multi-award winning Car Supermarket with two fantastic locations in Winsford, Cheshire and Trafford, Manchester. We were born in 1959 and have perfected the UK's easiest and most enjoyable car shopping experience with a focus on fantastic customer care and great prices - values that stay true to this day. To keep things nice and easy we launched FOW Perks to help make your car buying experience a great one! What does this mean? You can reserve any vehicle FREE for up to 48 hours (you won't find this elsewhere), buy online or instore with an expert handover and home delivery available, request a personalised video from home, arrange a test and even part exchange or sell your old car to us. To support this further, our technicians will prepare your new car to the highest standard using industry leading technology and processes. Every vehicle receives a PDI (Pre Delivery Inspection), PSI (Pre Sales Inspection) alongside quality control, multipoint photography process and final sold checks to ensure all aspects of your vehicle match the FOW quality standard. Chat to our team today, we'll help answer those all important questions and help you drive away in the car of your dreams - this is FOW.
FOW - Fords of Winsford
Escrito pela empresa
- Reserve any car for FREE up to 24 hours
- Peace of mind car shopping - reserve any car for FREE for up to 24 hours.
- Enjoy an Award Winning Online Experience
- Proud winners of the 2022 AM Awards - Online Consumer Experience of the Year.
- FREE Transfers Between our 2 Locations
- Enjoy the flexibility and freedom to view any vehicle at your leisure at the location nearest to you.
- No Hidden Costs or Admin Fees
- Simply the price you see is the price you pay.
- Enjoy a Personalised Video of Your New Car
- Our Product Specialists will showcase your new car in detail for you to enjoy from the comfort of your own home.
- Buy Online - Click & Collect - Home Delivery
- At FOW, you're in control. Enjoy the UK's most enjoyable car shopping experience, online or in-store with home delivery or click & collect available.
- Multipoint Inspection
- Every vehicle is prepared to the highest standard with a multipoint inspection completed by our technicians before you drive away.
- HPI Check
- Our complimentary HPI check is performed on every vehicle for your peace of mind - included at no extra cost.
- Finance to Match all Budgets
- PCP or HP? Our product specialists will discuss your options and help secure your dream car at a budget to suit.
- Over 60 Years of Trust
- Enjoy a completely hassle free and enjoyable car shopping experience built on solid foundations over 60 years ago.
- Part Exchange or Sell Your Old Car
- Quickly and easily part exchange or sell your old car with FOW today.
Great Service Time and Time Again
Why promise when we simply deliver
At FOW you'll enjoy award winning service alongside our commitment to: HPI check every vehicle, perform a multipoint inspection before you take delivery, price check all our vehicles daily - no nonsense, just great prices, quality control and re-clean every vehicle, photograph and video every vehicle so you can enjoy peace of mind car shopping and the option to part exchange or sell your old car. Car shopping made easy at FOW.
Informações de contacto
Fords of Winsford Ltd Wharton Retail Park Weaver Valley Road Winsford, Cheshire, CW7 3AL, Winsford, Reino Unido
- 01606 866 199
- hello@fow.co.uk
- www.fow.co.uk
4,3
Excelente
13 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 98% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da FOW Car Supermarket
Thank you for your great review! We're really pleased to hear that your sales representative was helpful and took the time to explain everything clearly and in detail.
We really appreciate your feedback and hope you're enjoying your new car!
Many Thanks,
FOW Customer Service Team
First class service
First class service. Noticed a small noise from the car. After care could not have been better. Booked everything in locally for me. All sorted with no problems. Even the garage commented on how on the ball they were!
23 de setembro de 2026
Opinião espontânea
Resposta da FOW Car Supermarket
Thank you for your fantastic review! We're delighted to hear that you received first-class service, particularly from our Aftersales team when you noticed a noise from your car.
It's great to know that the team were able to arrange everything locally for you and get the issue resolved without any hassle. Hearing that the garage were impressed with how efficiently everything was handled is brilliant feedback too!
Thank you for choosing FOW, and we hope you continue to enjoy many happy miles in your car!
Many Thanks,
FOW Customer Service Team
Excellent service the salesman huz was…
Excellent service the salesman huz was extremely helpful and knows exactly what I was looking for in changing cars from viewing the car to driving away was 24 hours my part exchange price was what I had in mind over all exalant service thank you
22 de setembro de 2026
Resposta da FOW Car Supermarket
Thank you for your fantastic review! We're delighted to hear that you received excellent service and that Huz quickly understood exactly what you were looking for when changing your car.
It's great to know that the whole process, from viewing the vehicle to driving away, was completed within just 24 hours and that you were happy with the part-exchange value offered.
We'll be sure to pass your lovely feedback on to Huz. Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Polite and prompt service
Polite and prompt service, cars are well presented and at sensible prices.
22 de setembro de 2026
Resposta da FOW Car Supermarket
Thank you for your great review! We're really pleased to hear that you received polite and prompt service and were impressed with the presentation and pricing of our vehicles.
We really appreciate your feedback and hope you're enjoying your new car!
Many Thanks,
FOW Customer Service Team
Happy - for the third time.
For the third time, friendly staff, no hard selling and great guidance to a car we are happy with.
21 de setembro de 2026
Resposta da FOW Car Supermarket
Thank you for your fantastic review and for choosing FOW for a third time! We're delighted to hear that you've once again enjoyed our friendly, no-pressure approach.
It's great to know that the team provided the guidance you needed to find a car you're really happy with. Your continued support means a great deal to us, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Freeman - car purchase and sale
Staff have been helpful both for my wife, on first viewing of the vehicle, and myself when coming to test drive, assess and buy.
Also gave me a fair price for existing car as a trade in
21 de setembro de 2026
Resposta da FOW Car Supermarket
Thank you for your lovely review! We're really pleased to hear that our team looked after both you and your wife throughout the process, from the initial viewing through to the test drive and purchase.
It's also great to know that you were happy with the part-exchange value offered for your previous car. We really appreciate your feedback and hope you enjoy many happy miles in your new vehicle!
Many Thanks,
FOW Customer Service Team
VW Passat
This is our fourth purchase from FOW, we have always had excellent service. Harry was particularly helpful, he seemed very helpful and knowledgeable.
However there was quite a damp smell in the car that I mentioned, it seemed to get worse on the drive home. I tracked it down to wet mats.
The car drives nicely and very pleased with it.
21 de setembro de 2026
Opinião espontânea
Resposta da FOW Car Supermarket
Thank you for choosing FOW for a fourth time! We're delighted to hear that you've consistently received excellent service from us over the years.
It's great to hear that Harry was helpful and knowledgeable throughout your latest purchase, and we'll be sure to pass your kind comments on to him.
We're sorry, however, about the damp smell you noticed and that you discovered the mats were wet after leaving us. This should have been picked up during the vehicle preparation before collection, and we'll take your feedback on board with the relevant team.
Most importantly, we're pleased that you're happy with the car and that it's driving nicely. Thank you again for your continued loyalty to FOW!
Many Thanks,
FOW Customer Service Team
Excellent buying experience
Great choice of cars to explore without sales pressure. Friendly efficient sales personnel. Our sales person, Mike Brown, arranged MOT, service, tax and preparation of the car. Very satisfied. Have used FOW before and will do so again.
21 de setembro de 2026
Resposta da FOW Car Supermarket
Thank you for your fantastic review and for choosing FOW again! We're delighted to hear that you enjoyed our wide choice of cars and the freedom to explore without any sales pressure.
It's great to know that Mike looked after you so well and made everything straightforward by arranging the MOT, service, tax and preparation of your new car. We'll be sure to pass your lovely feedback on to him!
We really appreciate your continued loyalty and look forward to welcoming you back when the time comes for your next car.
Many Thanks,
FOW Customer Service Team
Done
Searching for cars and then having to use your phone,staff where very courteous and helpful,would have liked a longer test drive,and I wasn’t entirely happy with the part exchange I was offered or the work done that I asked for,so had to wait for car to be sorted
17 de setembro de 2026
Resposta da FOW Car Supermarket
Thank you for taking the time to leave us your feedback. We're pleased to hear that you found our team courteous and helpful throughout your visit.
We appreciate your comments regarding the process of searching for vehicles, the length of the test drive and the part-exchange valuation. We're also sorry that the work you requested wasn't completed to the expected standard initially, resulting in you having to wait while the vehicle was put right.
Your feedback is valuable to us and we'll share these points with the relevant teams as we continue to improve the overall customer experience.
Many Thanks,
FOW Customer Service Team
AVOID dealing with this company.. such a joke
If I could give this rating a no star I would. From the day we picked our car up there was issues, not being cleaned on connection (filthy). Had to wait an hour for it to be cleaned, windows wouldn't go down, big dent, scratch on the door that wasn't there when we agreed to buy it, light inside didn't work, window spray on window wipers didn't work. So hard to be sent back in after a week to be sorted, took 2 weeks to do that. Then it went in again for other minor faults, so had to go in again. Now there's an electrical error that nearly made us break down on the motorway. And they've had our car for 4 weeks so far. They told us they couldn't find the fault, then 3½ weeks later said it was done and just waiting on a test drive. That was Wednesday and it's now Monday the week after still no test drive. They still have our car now.. Tried to reject the car as we have had so many problems with it and we've only had the car for just over 3 months. Please AVOID dealing with this company. Beyond a joke
24 de agosto de 2026
Opinião espontânea
Resposta da FOW Car Supermarket
Thank you for taking the time to leave your feedback. We're sorry to hear about the experience you've described and appreciate how frustrating it must have been to experience a number of concerns with your vehicle so soon after purchase.
We would have liked the opportunity to review the history of your vehicle and investigate the concerns you've raised, including the previous repairs, the length of time the vehicle has been with us and your request to reject the vehicle.
We requested some additional information from you so that we could identify your purchase and review the case in full. Unfortunately, no further information was provided, which means we're currently unable to locate the relevant records or fairly comment on the individual circumstances described in your review.
Should you provide the requested information, we'd be happy to investigate your concerns and the history of the case further.
Many Thanks,
FOW Customer Service Team
Some much stock, it's almost a tourist attraction
Huge stock of vehicles to choose from and easily accessible to view and look inside.
Staff are readily available to advise and guide you through the purchase of your chosen vehicle.
Was assisted by Danny Keam, a proper down-to-earth salesman who was more than happy to answer any and all questions put to him and advise on the best way to purchase the vehicle. All of which made the process so much easier. Thank you, Danny.
16 de setembro de 2026
Resposta da FOW Car Supermarket
Thank you for your fantastic review! We're delighted to hear that you enjoyed our wide selection of vehicles and the freedom to browse and view them at your own pace.
It's wonderful to hear that Danny looked after you so well and made the whole process easier with his friendly, down-to-earth approach. Taking the time to answer your questions and clearly explain the options available is exactly the experience we want our customers to have.
We'll be sure to pass your lovely feedback on to Danny. Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Very helpful staff just a mix up with…
Very helpful staff just a mix up with where the car was located.
19 de setembro de 2026
Resposta da FOW Car Supermarket
Thank you for taking the time to leave us a review! We're really pleased to hear that you found our team helpful throughout your experience.
We apologise for the mix-up regarding the location of the vehicle and appreciate your patience while this was resolved. We'll take your feedback on board to help us improve our communication going forward.
Thank you for choosing FOW!
Many Thanks,
FOW Customer Service Team
Excellent Customer Service and Sales
Overall quite a good experience. The Web site is easy to follow, Customer Service was excellent, the CS rep we had was Debby who was extremely helpful, knowledgeable and got back to me with questions I had about the car very quickly. The car we chose was reserved for us (without a deposit) and we viewed the next day. Once we made up our minds the salesman, Euan was very understanding, pleasant and friendly without being pushy. We picked up the car 3 days later after it had been valeted and serviced (service book stamped!) and after final paperwork was handed over we drove off. I must add that we part exchanged our old car and got a realistic discount against our new car. Please note, the price you see is the price you pay, no wiggle room so don't be disappointed if you are refused further discount.
20 de setembro de 2026
Opinião espontânea
Resposta da FOW Car Supermarket
Thank you for taking the time to leave such a detailed review! We're really pleased to hear that you found our website easy to use and received excellent support throughout the process.
It's fantastic to hear that Debby was helpful, knowledgeable and quick to come back to you with answers to your questions, and that Euan made the purchasing experience friendly, relaxed and pressure-free. We'll be sure to pass your lovely feedback on to them both!
We're also pleased that you were happy with your part-exchange and that your new car was prepared, serviced and ready for collection as planned.
Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Resposta da FOW Car Supermarket
Thank you for your lovely review! We're really pleased to hear that you found our team friendly, knowledgeable and easy to deal with.
It's great to hear that Luke looked after you so well. We'll be sure to pass your kind feedback on to him!
Thank you for choosing FOW, and we hope you're enjoying your new car!
Many Thanks,
FOW Customer Service Team
Love the freedom of able to get the key…
Love the freedom of able to get the key to look at the car easily.Customer service was great and a shout out to Ellie Pierce, she was very patient and was happy to explain thing thoroughly. Best of luck for her future and would recommend buying a car there.
20 de setembro de 2026
Resposta da FOW Car Supermarket
Thank you for your fantastic review! We're really pleased to hear that you enjoyed the freedom to browse our vehicles at your own pace and found the whole experience relaxed and straightforward.
A special thank you for your lovely comments about Ellie. It's great to hear that she was patient, took the time to explain everything thoroughly and made your experience such a positive one. We'll be sure to pass your kind words and well wishes on to her!
Thank you for choosing FOW and for your recommendation. We hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Very thorough service with all things…
Very thorough service with all things taken care of, tax, settlement agreements and has the car ready to go.
Staff very helpful.
18 de setembro de 2026
Resposta da FOW Car Supermarket
Thank you for your great review! We're really pleased to hear that you found the service thorough and that our team made the process straightforward by taking care of everything needed to get you on the road.
It's great to know that you found our staff helpful and your car was ready to go as planned. Thank you for choosing FOW, and we hope you're enjoying your new car!
Many Thanks,
FOW Customer Service Team
Staff were really friendly and helpful…
Staff were really friendly and helpful especially Lana who looked after us.
Car was in great condition.
Thank you
17 de setembro de 2026
Resposta da FOW Car Supermarket
Thank you for your lovely review! We're delighted to hear that you found our team friendly and helpful and that Lana looked after you so well throughout your experience.
It's also great to know that you were pleased with the condition of your new car. We'll be sure to pass your kind feedback on to Lana!
Thank you for choosing FOW, and we hope you enjoy many happy miles ahead!
Many Thanks,
FOW Customer Service Team
Great Experience - Highly recommend Ellie
Was a great experience - Ellie was my sales person. She was extremely helpful and very patient (I asked a lot of questions!!). She was proactive but not pushy. I can highly recommend her if you are looking for quality customer service!
19 de setembro de 2026
Resposta da FOW Car Supermarket
Thank you for your fantastic review! We're delighted to hear that you had such a great experience with Ellie.
Buying a car can come with plenty of questions, so it's wonderful to know that Ellie was patient, helpful and took the time to make sure you had all the information you needed, while keeping the experience relaxed and pressure-free.
We'll be sure to pass your lovely feedback on to Ellie. Thank you for your recommendation and for choosing FOW!
Many Thanks,
FOW Customer Service Team
Excellent service
Excellent service! Didn’t get hassled! Sienna was very helpful and informative, love my new car!
19 de setembro de 2026
Resposta da FOW Car Supermarket
Thank you for your fantastic review! We're delighted to hear that you received excellent service and enjoyed our relaxed, no-pressure approach.
It's great to know that Sienna was helpful and informative throughout your experience. We'll be sure to pass your lovely feedback on to her!
Most importantly, we're so pleased that you love your new car. We hope you enjoy many happy miles ahead!
Many Thanks,
FOW Customer Service Team
I’d arranged an appointment to view a…
I’d arranged an appointment to view a car and take a test drive. Booking in, getting keys to look around, no issues. But when it came to the test drive, asked to wait and someone will be along shortly. However, nobody came along, and left sat around like a lemon. After an hour, and a promise that someone will
Be 10 minutes, which had long since passed, I gave up and left.
They lost out on a sale. Can’t understand how you can have an appointment for a test drive but was left waiting around for an hour before just leaving frustrated.
18 de setembro de 2026
Opinião espontânea
Resposta da FOW Car Supermarket
Thank you for taking the time to leave your feedback. We're sorry to hear about the experience you've described, particularly as you had arranged an appointment specifically to view and test drive a vehicle.
We appreciate how frustrating it would be to wait for such a long period after being advised that someone would be with you shortly, and we understand why you ultimately decided to leave.
We would have liked the opportunity to investigate what happened on the day, including the appointment and the reason for the delay. We requested some additional information from you so that we could identify your visit and review the circumstances; however, unfortunately, no further information was provided.
Without these details, we're unable to locate the relevant records or investigate the experience you've described further. Should you provide the requested information, we'd be happy to look into this for you.
Many Thanks,
FOW Customer Service Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.