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FreeAgent Opiniões 

2957
TrustScore: 4.5 em 5

4,6

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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The support team are fantastic. Knowledgeable, friendly and give clear instructions on what steps need following to resolve a problem. Having used various accounts packages in the past I am impressed... Ver mais

Classificada 5 em 5 estrelas

Very easy to use. Lots of guidance about what needs to be completed. Lots of support available. Very straightforward input pages. I like that I can go at my own pace in getting set up well before the... Ver mais

Classificada 5 em 5 estrelas

I have both a rental and a sole trader MTD account with FreeAgent and have had call to speak to their helpline on numerous occasions. Each and every time I found the team incredibly professional, help... Ver mais

Classificada 5 em 5 estrelas

This is a brilliant platform for managing business. I am a small business with little accountancy experience. I have managed to not use an accountant as free agent is so through. I struggled a little... Ver mais

Informações sobre a empresa

  1. Empresa de software de contabilidade
  2. Serviço de contabilidade
  3. Serviço de folhas de pagamento
  4. Declaração de impostos
  5. Serviço de declaração de impostos
  6. Software de declaração de impostos

Sobre FreeAgent

Escrito pela empresa

Accounting software that helps you thrive

Why choose FreeAgent?

  • Manage your business finances with clarity and confidence
  • 9/10 small business owners feel more financially confident
  • Friendliest Software of the Year (2024, 2023, 2022, 2020 and 2019 ICB Luca Awards)
  • Work seamlessly with your accountant

Key features and support

  • Making Tax Digital compatible
  • Self Assessment, VAT, payroll, and expense management
  • Professional invoicing and estimates
  • UK-based expert support (live chat, email, phone)

Trial and pricing

  • Free 30-day trial
  • 50% off first 6 months
  • No hidden costs or set-up fees
  • Unlimited users and projects

Try FreeAgent free
Learn more
View features

Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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Respondeu a 100% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(2957)

307 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Its not the most best app I have used

Its not the most best app I have used. I seem to be always search for where things are. Unless your money coming is all for Sales, splitting out payments is a pain. Creating a simple bill and telling it where it needs to be paid from seems to multiple clicks down the rabbit hole. Xero is much easier to use than this

Updated 18/03/26 - had to lower the stars. This software has so many limitations. Its 4x as long to do anything. You cannot copy expenditure, you cannot back date anything.

You certainly get what you pay for and if like me its free you spend more time sorting out issues, it might be worth just paying for a subscription like Xero where you can do eveyrthing in half the time.

7 de março de 2026
Opinião espontânea
logótipo da FreeAgent

Resposta da FreeAgent

Hi there,
We can see you've been in touch with our Support Team, and we are looking into your queries for you.
Thanks,
Team FreeAgent

Classificada 5 em 5 estrelas

A Fantastic Service !

I received a fantastic service which was so handy to find someone on other end to support me through my queries at FreeAgent online support.

The agent was so patient with me and learned so quickly how she explained and she was very knowledgeable. Glad I joined FREEAGENT!

2 de março de 2026
Opinião espontânea
logótipo da FreeAgent

Resposta da FreeAgent

Thank you so much for the lovely review, Shila!

Classificada 5 em 5 estrelas

Fantastic system and brilliant support

Fantastic system, easy to use and navigate and if you get stuck or have any questions the team are fantastic. I've never used accountancy software before but I cannot recommend enough. Great product, brilliant support. Thank you.

3 de março de 2026
Opinião espontânea
logótipo da FreeAgent

Resposta da FreeAgent

Hi Tamsin, thanks for the review!

It's great to hear that you’re finding our software easy to use and had a great experience with our support accountants.

We really appreciate your kind words.

Team FreeAgent

Classificada 5 em 5 estrelas

Quick resonse to call

Quick resonse to call. Megan indentified the problem quickly and implemented the soltion. Problem sloved in minutes. So much better than working through decision tree logic with a bot.

27 de fevereiro de 2026
Opinião espontânea
logótipo da FreeAgent

Resposta da FreeAgent

Thanks for the lovely review Marion!

Team FreeAgent

Classificada 2 em 5 estrelas

The app is days behind the transactions…

The app is days behind the transactions - so i have to remember what they where - and there are no flexible categories where i can write what it was for specifically - again i wont remember in a years time?

28 de fevereiro de 2026
logótipo da FreeAgent

Resposta da FreeAgent

Hi there,
The bank feed will import transactions once every 24 hours moving forwards. They are also only able to import transactional data that has been made available by the bank directly, so the bank feed will only be able to import transactions which are deemed as fully cleared by the bank and made available to the feed at the time of the import. You can read more about that here: https://support.freeagent.com/hc/en-gb/articles/360006470520-Enable-an-Open-Banking-bank-feed

If this still isn't working, please reach out to our Support Team via the 'Help' button in your account.
Thank you,
Team FreeAgent

Classificada 3 em 5 estrelas

Freeagent is a basic system that works…

Freeagent is a basic system that works worth bank transfers. If you use Stripe for payments, they reconcile. If you don't, you've got to keep track of payments yourself. It's not great if you run a shop. Best if your transactions are all different amounts, then easier to match on bank feed.

13 de fevereiro de 2026
logótipo da FreeAgent

Resposta da FreeAgent

Hi there,
Thanks for your feedback. We've passed this feature request onto the team.
Thanks,
Team FreeAgent

Classificada 5 em 5 estrelas

I wasn't using FreeAgent but....

I wasn't using FreeAgent, as it did not support cash basis in the past, but as soon as I learnt it was, I wanted to move across. I'd had an account in the past but I was having problems logging in. FreeAgent support helped very quickly to get me up and running again.

26 de fevereiro de 2026
Opinião espontânea
logótipo da FreeAgent

Resposta da FreeAgent

Hi Mark, thanks for taking the time to leave us such a lovely review.

We’re delighted we were able to meet your needs and that you've had such a great experience with our support team.

If there’s ever anything you need, our team is always here to help.

Team FreeAgent

Classificada 5 em 5 estrelas

Very polite the two who I spoke with…

Very polite the two who I spoke with very helpful in my enquiry although my enquiry wasn’t fully resolved the agent said she would pass on my request to their tech people to see if it could be added to the app. But happy with the service I was greeted with

10 de fevereiro de 2026
logótipo da FreeAgent

Resposta da FreeAgent

Thank you for taking the time to leave this feedback - we really appreciate it, and if there’s ever anything you need, our team is always here to help.

Team FreeAgent

Classificada 5 em 5 estrelas

Excellent software to use

Excellent software to use. I was worried about MTD as I have not grown up with computers and not a natural using them. I must say FreeAgent has been pretty easy and straightforward. Once I gained my confidence there was no stopping me.
I would definitely recommend.

16 de fevereiro de 2026
Opinião espontânea
logótipo da FreeAgent

Resposta da FreeAgent

Hi Chris, thank you for your review!

We’re delighted to hear that you’re finding our software intuitive and have built up your confidence.

Team FreeAgent

Classificada 2 em 5 estrelas

The integration with an existing…

The integration with an existing Payroll package is very poor

6 de fevereiro de 2026
logótipo da FreeAgent

Resposta da FreeAgent

Hi there,
If you're still having trouble connecting, please feel free to reach out to our lovely Support Team again and they'll be happy to help you out.
Thank you,
Team FreeAgent

Classificada 5 em 5 estrelas

Excellent customer service and so easy to use

I've been using FreeAgent for years, it's so intuitive and easy to use, as someone who finds accounting/bookkeeping neither intuitive nor easy. Recently switched to a different provider because it was slightly cheaper but came back to FreeAgent after a few months because it's just so much better, and the customer service is unbeatable. So quick and easy to chat with someone, which is worth a fortune.

20 de fevereiro de 2026
Classificada 1 em 5 estrelas

fraudulent - kept taking money after they confirmed my cancellation

made it hard to cancel then kept charging after they confirmed we had cancelled - fraudulent

18 de fevereiro de 2026
Opinião espontânea
logótipo da FreeAgent

Resposta da FreeAgent

Hi there,
We’re really sorry for any worry this caused you. We’ve investigated and replied to your email which hopefully clarified why this happened and confirms that no fraudulent activity took place.

We've already agreed the next steps and will be following up with you directly in our email thread.

Thank you,
Team FreeAgent

Classificada 1 em 5 estrelas

nothing more

18 de fevereiro de 2026
Opinião espontânea
logótipo da FreeAgent

Resposta da FreeAgent

Hi there,
Our support team has shared some guidance regarding the next steps for using our software, and we really hope those details help clear things up.

If you do have any concerns involving another service or provider, you would need to reach out to them directly, as we are only able to help with queries specifically related to our own service.

Should you have any questions about the guidance we provided or anything else related to our service, please do respond to the email thread you have ongoing with our support team. We’re more than happy to keep helping you there.

Thanks,
Team FreeAgent

Classificada 5 em 5 estrelas

So much better than expected.

So much better than expected.

I was quite annoyed when I realised MTD was going to mean I'd have to shell out for software but I wish I'd had FreeAgent from when I first started my business. It's brilliant. So easy to use, keeps everything very manageable, especially end of year filings. So impressed.

11 de outubro de 2025

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