FreeAgent Opiniões 

Great customer support and sorted my problem fairly promptly by Remi

it great and good service

Having sometime to talk and guide you through a user issue

The system is really easy to configure, they publish lots of useful help articles, and the support team is world class too.

Best app i have ever used ,it is saving me about 2k per year...fantastic...highly recommended

Ref. Support #1206391. Was informed that: If your company has donated money to a charity, FreeAgent will calculate its overall tax correctly but will not split the donation out into box 305 on the Corporation Tax return so the content of the CT600 form will be incorrect. As a result I'm afraid you will not be able to file the CT600 through FreeAgent if you need to account for charity donations. The assistant was knowledgeable and helpful. However, very disappointed that CT600 submitted by FreeAgent will be incorrect. Now we are considering changing to a different company as a result.

Exceptional service from Nathan at FreeAgent. Talked me through the steps required to resolve my query. Highly recommend FreeAgent as a system for invoicing etc.

I really lack understanding of tech and financial terms. Income and outgoings is as about as much as I know. So I did struggle to understand free agent initially. But the 2 times I've spoken to an operator about 2 different things, they were incredibly patient and were able to explain clearly what to do and what things meant. Even advise on what to ask my accountant. Cannot fault the human interaction... fantastic.

I am enjoying getting to grips with FreeAgent. The more I become familiar with what it offers the more impressed I am with the services it provides. The online guidance and support it provides is good. Communications are also very good. There is much more to come, but for the moment I am very happy. The company’s accountant is familiar with and endorses FreeAgent, an added and important bonus.

As I’m not particularly tech savvy I’m struggle to learn it my accountant is not being very helpful either

The platform is very easy to use and intuitive, which makes staying on top of bookkeeping easy. The support documentation is detailed and genuinely helpful, so it’s easy to find answers when you need them. It’s also great for submitting the necessary details to HMRC, which takes a lot of stress out of the process. As someone with limited accounting experience and a freelancing business, it's an easy first platform to get to grips with what is required.

The free agent support adviser explained the way the app would work in relatively simple terms. I am tech phobic and dreading the whole thing. Their pricing seems reasonable. Initially £5 + Vat monthly for 6 months, then £10 pcm or £50 pa, then year 2 is £10 pa, all plus VAT. They are not part of the Nat West which the NW site led me to believe. The App will apparently take info required from my own input as I understand it. They offer a free 30 day trial to try it out.

FreeAgent can be difficult to use in a multi-currency environment (EUR/GBP). Transfers between internal bank accounts are sometimes treated as income or expenses rather than simple internal transfers, which can distort revenue figures and complicate reconciliations. Currency revaluation entries may also appear directly in bank accounts, making the accounts harder to understand and audit.

In addition, subscription billing practices can be confusing, with payment attempts sometimes made across multiple stored cards. There are also concerns about how payment details are retained and managed under GDPR.

Overall, while FreeAgent may work for simple single-currency businesses, companies operating with multiple currencies or international transactions may find the system unnecessarily complex and time-consuming to manage.

I've been using FreeAgent for a few months to manage my limited company, and it's been excellent. The UI is clean and intuitive, and as someone who needs to stay compliant without it consuming my time, it delivers exactly that. Setting up payroll took under ten minutes. I recommend watching the YouTube video they have which is about 30 mins long to get the most out of it. Genuinely impressive for a first-timer. If you run a small business and want professional-grade accounting without the complexity, it's an easy recommendation.

5 stars for customer service — the best service I have received in any industry in the UK. The software, however, is not always very straightforward to use.

Have used FreeAgent since the inception of an ecommerce site. It has worked well including sending docs to HMRC, handling our VAT data when we first registered and changing from flat rate to regular VAT when we hit 230k turnover. Very simple. Impressed

Was hoping this would make our CIC's accounting easier. Didn't work for us!
You can't have an accounting software that you can't raise PO's? But you offer a very expensive third party to do that?
When raiding invoices, you have to manually type in your invoice numbers every time, it doesn't auto generate, nor does it make it easy to add a hunt for an item, which is very tedious and not straightforward. Raising an invoice should be a few minutes not take over 10!

We will be sticking with Quick file.
Loughborough Pride C.I.C.

I have been a Natwest customer for years.
FreeAgent has too many good things for me to mention all!

I highly recommend for small businesses to large companies.

Ease of use.
Excellent customer support.
Training vidoes on YouTube for all levels.
Data base of Knowledge
Add ons and more

FANTASTIC SUPPORT.
No question too small or silly. Complex problems are dealt with too, they will guide you to find solutions.

Their Knowledge Base is extensive and they will share the exact location to information relevant to your enquiry.

There is an option to share your account (with secure and linuted access)
I sometimes can’t explain my problem, they never judge, are always kind and go at your pace or level.

There are also professional Free Agent Accountants for hire for the advanced work, like end of year accounting etc.

Excellent! superb! the best!