Delicious meals most of the time! And I love the grocery section. Also delivery always goes smoothly. I'd love to see the option to omit ingredients (I have dietary concerns, so have to throw out... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
The flavours are next level. Very gourmet. We only get one ready to cook meal a week, they are amazing! We also get 4 ready to eat meals each per week and the quality + convenience is great. We both w... Ver mais
A empresa respondeu
Freshprep recipes have taught me how to thicken a sauce, use my broiler, among other kitchen skills, and introduced me to new flavours from around the world that I now love. It’s nice to have the nutr... Ver mais
A empresa respondeu
Freshprep order arrived at 1130am - Great One of my meals was missing ingredient - protein and the recipe card. The recipe I am referring to was the banana, bacon French toast. We were looking... Ver mais
A empresa respondeu
Informações sobre a empresa
- Entrega de refeições
- Fornecedor de produtos alimentares
- Serviço de entrega de alimentos ao domicílio
- Serviço de encomenda de comida online
Sobre Fresh Prep
Escrito pela empresa
Meet Fresh Prep — Canada's most delicious, most convenient and most sustainable meal kit delivery service.
With easy-to-follow recipes, and pre-cut and pre-portioned ingredients, Fresh Prep takes care of the planning, shopping and prepping, so you can enjoy effortless meals.
With the click of a few buttons, meal kits arrive at your doorstep each week, helping you get healthy dinners on the table in 30 minutes.
Each week Fresh Prep offers 18 meal kit recipes to select from, with options to suit most diets and lifestyles including vegetarian and vegan. Recipes include local, seasonal ingredients to improve flavour and reduce environmental impact. And meals are delivered in reusable, insulated and sanitized cooler bags, rather than cardboard boxes.
On top of delicious weekly meals, Fresh Prep offers ready-to-eat meals, which are perfect for lunch. We also have nutritious sides and snacks from local businesses to keep you and your household fueled all day long.
Get started today
Informações de contacto
188 Victoria Drive, V5L 4C3, Vancouver, Canadá
- 1-833-310-7737
- hi@freshprep.ca
- www.freshprep.ca
4,3
Excelente
2 mil opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Salads are good & best of what we have…
Salads are good & best of what we have received so far.
9 de março de 2026
Resposta da Fresh Prep
Thank you for your review! We’re so glad to hear that you’ve been enjoying the salads and that they stand out among what you’ve tried so far.
We truly appreciate your feedback and support, and we hope your future meals continue to be just as fresh and enjoyable.
Many road delays making the meals up to…
Many road delays making the meals up to 2 days old by the time they arrive. As a result, these “ready to eat” meals are not arriving “fresh” and spoil within days of arrival.
1 de março de 2026
Resposta da Fresh Prep
Hi Lorielle,
Thank you for sharing your feedback. We are incredibly sorry for the frustration caused by your recent delivery delay.
While the highway closures and avalanche risks were unpredictable, we realize that the resulting delay made it much harder to enjoy your meals while they were at their freshest.
I have reached out to you directly to follow up on this and ensure we make things right. Your experience is important to us, and we appreciate your patience during these extreme weather conditions.
Dominique
Customer Service Manager
Fresh Prep
The only reason I gave 4 stars is…
The only reason I gave 4 stars is because twice I’ve received ingredients in poor condition. In this last order, one of the sauces had spilled all over the bottom of the box and the mushrooms absorbed most of it. In the previous order, the cilantro was brown. Other than that, everything is good.
8 de março de 2026
Resposta da Fresh Prep
Thank you for taking the time to share your feedback. We’re glad to hear that overall you’ve been enjoying the meals, but we’re very sorry to hear about the issues with your recent orders. Receiving ingredients in poor condition is never acceptable, and we completely understand how frustrating that must have been.
We truly appreciate you bringing this to our attention. Your feedback helps us improve our packing and quality checks so that these issues don’t happen in the future.
We have reached out to you by email regarding your order, but if you experience any issues with future orders, please don’t hesitate to reach out to us directly at hi@freshprep.ca—we’re always happy to help.
Thank you for your patience and for continuing to give us a chance—we hope your next order arrives in perfect condition and is just as enjoyable as it should be.
I really like the meals
I really like the meals, they are tasty, healthy, and varied. The portions are good, and we usually have leftovers. The only reason I didn't rate it at 5 is - there are not enough fish options, such as salmon, pickerel, etc.
8 de março de 2026
Resposta da Fresh Prep
Thank you for sharing your feedback! We’re so glad to hear that you enjoy the meals, find them tasty and healthy, and appreciate the portion sizes. It’s great to know you’re even getting some leftovers!
We also hear you about wanting more fish options like salmon or pickerel. Your input is really valuable, and we’ll keep it in mind as we plan future menus to offer more variety and meet different preferences.
We truly appreciate your support and hope your upcoming meals continue to be enjoyable and satisfying.
Amazing product - dont let the horrible sign up turn you off
First things first: fresh prep has the absolute worst sign up process i've ever experienced. They require you to pay them for a full order before you can look at any of their products or menus.
It's the most insanely consumer unfriendly approach to doing business I've ever seen - pay us $200 just to see what we do. It is mind-blowing to me that it ever was able to operate in the first place.
That said, the product, once you get it, is amazing. The food is in amazing quality, the menus are varied and flavourful, the prices are higher than competitors but still close, and the delivery is impeccable.
If you're ok with the worst, most obnoxious, anti-consumer sign up process you've ever seen - then you will be rewarded with a great product at a reasonable price.
Very thankful I tried them, despite their anti-new consumer business model.
21 de maio de 2025
Resposta da Fresh Prep
Thank you for taking the time to share such detailed feedback. We completely understand your frustration with the sign-up process and agree—it can feel like a big commitment before seeing our menus.
For future reference, you can actually view our current weekly menu before signing up here: https://www.freshprep.ca/menu/this-week
. We hope this makes it easier for new customers to explore what we offer before committing.
We’re thrilled to hear that once you got your order, the meals, quality, and delivery lived up to your expectations. It’s great to know the menus and flavors made a positive impression.
We truly appreciate your honest feedback and for giving us a chance. Thank you for taking the time to share your experience!
Love that there’s little garbage and…
Love that there’s little garbage and everything is returned.
Meals are like ordering a fancy meal in a restaurant , different than what i would make.
I ordered a premade meal once but did not like it.
7 de março de 2026
Resposta da Fresh Prep
Thank you for sharing your experience! We’re so glad to hear that you appreciate the minimal packaging and the fact that everything is returned—that’s something we really care about too.
It’s great to know that the meals feel a little like a special restaurant experience and offer something different from what you’d usually make at home. We also appreciate your honest feedback about the premade meal. Everyone’s tastes are different, and your input helps us continue refining our offerings.
We truly value your support and hope your future meals with us continue to be enjoyable and inspiring.
Tasty Food
Tasty Food
It's relatively easy to prepare, but it's not instant or magic, and I find it hard to cook three meals at one go ... I wish I could just order one meal, twice a week, but I know that delivering costs money. The meals are large enough for three people IMO, not two, so that's handy. The ready-made meals are single serving and much less of a deal.
4 de março de 2026
Resposta da Fresh Prep
Thank you for sharing your feedback. We’re glad to hear that the meals have been enjoyable and that the portion sizes are working well for you.
We also appreciate your honest thoughts about the ordering and preparation process. Feedback like yours helps us continue improving our recipes and service, so we can make meal prep as convenient and enjoyable as possible.
We truly appreciate your support and hope your future meals with us are just as satisfying.
often excellent
often excellent! Recipes are usually delicious and sometimes good enough to recreate. sometimes are unclear and more than once I've had items missing. However, makes cooking fun and low-pressure
1 de março de 2026
Resposta da Fresh Prep
Thanks so much for your thoughtful review!
We’re really glad to hear you’re enjoying the recipes and that they’ve made cooking feel more fun and low-pressure—that’s exactly what we’re aiming for. It’s especially great to know some dishes have been memorable enough to recreate at home!
That said, we’re sorry to hear that some recipes have been unclear and that you’ve experienced missing items. We understand how frustrating that can be, and it’s not the experience we want for you. Your feedback is incredibly helpful, and we’ll be sure to share it with our team as we continue improving both our recipe instructions and packing accuracy.
Thanks again for taking the time to share your experience—we truly appreciate it and hope to keep delivering more “often excellent” meals your way!
I would have given a zero star if that…
I would have given a zero star if that was possible. Such a bad service experience by this brand as the bag was scheduled for pickup today, I left them outside my apartment in the given timeframe. The driver never showed up nor called us for the buzz, i’m at home trying to track and wait on the driver and suddenly i received a message saying the delivery has to be rescheduled. I need to know where and when was i contacted and why do I have to reschedule the delivery now. Do you think I don’t have anything else to do in my day except for waiting on the driver who apparently never shows up?
4 de março de 2026
Opinião espontânea
Resposta da Fresh Prep
Hi Simarjit,
I’m so sorry to hear about the frustrating experience you had with your recent delivery. We completely understand how upsetting it must have been to leave your bag out as scheduled, only for the driver not to arrive and for you to receive a message to reschedule. This is far below the level of service we strive to provide, and I sincerely apologize for the inconvenience it caused.
We’ve reached out to you directly via email to address this further and provide support.
We truly appreciate your patience and understanding, as well as you taking the time to flag this with us. Your feedback helps us improve our service and prevent situations like this in the future.
Thank you again for letting us know, and we hope to have the opportunity to provide a smoother, more reliable experience next time.
Warm regards,
Great program
Great program. Lots of chef style choices to prepare in short time. Love the fact that I rinse out containers and return. Entire program is recyclable with zero waste. Love the service!
2 de março de 2026
Not as tasty as Factor
I’m used to Factor Meals with Hello Fresh. I cancelled with them because their delivery service was absolutely terrible. I will say though that not one of the factor meals I had was disappointing. I find Fresh Prep meals too spicy. I find the chicken quality and smell is gross. I find a lot of the flavours and smells are Indian Cuisine vibes, which I am not a huge fan of. Sometimes the chicken smells and tastes like it was cooked with fish. I am not giving up but I have not been overly impressed. I would like more pasta vegetarian options.
23 de fevereiro de 2026
Resposta da Fresh Prep
Hi,
Thank you so much for sharing such detailed feedback with us. We’re sorry to hear that your first impressions haven't lived up to your expectations, especially regarding the chicken quality and the spice levels. We aim for fresh, appetizing meals every time and take feedback like yours very seriously.
Thank you very much for sharing this feedback; rest assured I have shared your comments regarding the chicken and flavor profiles with our culinary team for their review. We also hear you loud and clear on the request for more pasta-based vegetarian options! We hope to turn your experience around soon and appreciate you giving us another try.
I've sent you a message to follow up on your experience and offer support for whatever you may need.
Best,
Dominique
Customer Service Manager
Fresh Prep
Resposta da Fresh Prep
Thanks for the 5-star shoutout. We’re so glad we can make your mealtimes both delicious and easy.
Looking forward to continue cooking with you Andy!
Dominique
Customer Service Manager
Fresh Prep
I tried a dish called spicy laksa…
I tried a dish called spicy laksa shrimp and it told me to 1 or 2 cups of water so I added 1 so it doesn’t become watery but when I did the whole sauce was kinda watery either way and it tasted like I was eating plants strong taste of basilic I had to throw it in the trash the whole entire meal was tasting like basilic… I’m sure they have better tasty meals tho
1 de março de 2026
Opinião espontânea
Resposta da Fresh Prep
Hi,
Thank you so much for sharing your feedback about the Spicy Laksa Shrimp. I am so sorry to hear that the flavors were so far off-balance and that it didn't hit the mark this time.
Rest assured, I have shared your comments regarding the watery consistency and the overpowering basil taste with our culinary team for their review. We’re glad you’re open to trying our other dishes, and we hope your next experience is much more delicious!
Don't hesitate to reach out to our team for any support or feedback.
Best,
Dominique
Customer Service Manager
Fresh Prep
J’adore vos salades
J’adore vos salades
J’aimerais beaucoup avoir option poitrine de poulet cuit avec toutes les salades
🙂
22 de fevereiro de 2026
Resposta da Fresh Prep
Bonjour Ani,
Merci beaucoup pour votre fidélité! Nous sommes heureux d'apprendre que vous appréciez votre expérience Fresh Prep.
Merci beaucoup pour votre suggestion, il est vrai que l'option d'ajout de protéine n'est disponible qu'avec quelques unes de nos salades. Je transmet votre commentaire à notre équipe culinaire pour un suivi.
Merci de cuisiner avec nous!
Dominique
Gestionnaire du service à la clientèle
Fresh Prep
I have generally had a good experience…
I have generally had a good experience using this fresh prep delivery service. The meals are usually tasty, convenient, and make cooking at home much easier, especially on busy days. I appreciate the variety of recipes and the freshness of most ingredients. When everything is included and prepared properly, the meals can be excellent and feel like good value for money.
However, there have been times when key ingredients were missing from my order, which affected the quality of the meal. For example, one dish could not be prepared as intended because an important ingredient was left out. This was disappointing, especially since the recipe depended on it. When this happens, it lowers the overall experience and makes the meal feel incomplete.However i did write to inform and in return was compensated with a small reduction
Suggestions for improvement:
Improve quality control to ensure all ingredients are packed correctly and more importantly fresh before delivery.
Add a final checklist or scan system so missing items are caught before orders go out.
I feel its important to add ,Whats working well is the fast and clear customer support when issues occur.
Offer fair compensation or credits when an ingredient is missing, as this shows accountability and care for the customer.
Overall, I enjoy the concept and the meals, and love spicy food I would never have tried some of these dishes if it was not for Fresh prep and feel its the right direction for a healthy life style for my family .I would continue using the service if consistency improves. With better order accuracy and stronger quality checks, this company could provide an excellent and reliable food delivery experience.
28 de fevereiro de 2026
Excellent meals
I’ve tried a lot of meal delivery services and this is my favourite.
25 de fevereiro de 2026
Resposta da Fresh Prep
Hi Dianna,
Thank you so much for this great review. We're so happy to know that Fresh Prep experience is standing out!
We're so happy to be cooking with you!
Dominique
Customer Service Manager
Fresh Prep
The meals are tasty
The meals are tasty, have good instructions and it's nice not to have a lot of waste.
However, lately we have been missing an ingredient or the amount of ingredients are not sufficient for the recipe. The company has been gracious to deduct or provide a credit for the errors. It has been unfortunate that is has happened on back to back orders.
17 de fevereiro de 2026
Resposta da Fresh Prep
Hi Mona,
Thank you for being so patient with us and for taking the time to share your experience. We’re happy to hear you enjoy the taste and our low-waste approach, but we sincerely apologize for the back-to-back errors.
While we're glad our team could provide credits, we’d much rather get your order right the first time. We are currently reviewing our packing process to ensure this doesn't become a habit.
We're looking forward to cook with you again!
Dominique
Customer Service Manager
Fresh Prep
Resposta da Fresh Prep
Hi Lou,
Thank you so much for choosing Fresh Prep and for taking the time to share your experience with us.
We're happy to be cooking with you!
Dominique
Customer Service Manager
Fresh Prep
Poor Customer Service
I have now had four orders delivered and two have been wrong. The most recent had chicken past its BBD and packaging that looked to be tampered with...I call FP four times, four times they said they would call me back, never happened...also sent an email no response so far...very disappointing, especially with the possible food safety issue
23 de fevereiro de 2026
Resposta da Fresh Prep
Hi Larry,
thank you for bringing this to our attention. We are incredibly sorry to hear about your experience; getting an item that's too close from its expiry date wrong is frustrating, but the food safety and communication issues you described are completely unacceptable and do not reflect our standards.
We want to make sure this is handled properly. We have sent a detailed follow-up email to you to address the specific issues with your protein and packaging. We have also escalated your feedback to our Quality Assurance Manager to investigate these safety concerns immediately.
Regarding our lack of responsiveness—we dropped the ball, and we sincerely apologize for the silence when you reached out. We have applied a credit to your account as a small gesture of goodwill, though we know we have work to do to earn back your trust. We hope you’ll give us a chance to show you the quality service you should have received from the start.
Thank you for your patience,
Dominique
Customer Service Manager
Fresh Prep
excellent meals
excellent meals; reliable delivery, fresh produce, easy to make, super healthy and delicious
15 de fevereiro de 2026
Resposta da Fresh Prep
Hi Ian,
Excellent, reliable, and delicious, that’s exactly what we aim for! Thanks for the fantastic review.
Looking forward to continue cooking with you,
Dominique
Customer Service Manager
Fresh Prep
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.