FRF Vauxhall Opiniões 

50
TrustScore: 3 em 5

2,8

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Rude staff, happy to lie on a regular basis, Manager hides and hasn’t a backbone. Unprofessional, incompetent and zero integrity. Do not allow your vehicle anywhere near this place. They even al... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

This covers their Peugeot service centre. Dismissive about an adblue problem acknowledged by Peugeot. Advised me could not book car in until December. I write in August! Looking for an electric next.N... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Already gave 5 stars would be 10 to this wonderful.dealership. Acquired the new Vauxhall Frontera from here. Ben was the right man to see. He made myself and my dog Vinnie so welcome. Stepped me with... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Fantastic service. From ordering new car to picking it up today, Neil Lewis sales Executive is an absolute asset to frf vauxhall, can't fault him at all, handed over the car in pristine condition and... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Concessionário auto

Escrito pela empresa

View the new and used cars, vans, parts and servicing available from FRF Vauxhall in Swansea and Bridgend.


Informações de contacto

2,8

Aceitável

TrustScore: 3 em 5

50 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,8

Todas as opiniões

(50)

12 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Want a really bad experience FRF Swansea

Want a really bad experience? Come to FRF Vauxhall Swansea they'll treat you to it. Took my Astra car in for a software upgrade, Never mind the car needing an upgrade, these people really need an upgrade in how to treat CUSTOMERS? FRF has to be in my opinion the worst anywhere in the UK for customer service. Needless to say I'm never going back. Unless you want diabolical service do not (I repeat), DO NOT GO ANYWHERE NEAR THEM. 🤬🤬🤬

9 de setembro de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

DO NOT DEAL WITH FRF HAVERFORDWEST!!!

DO NOT DEAL WITH FRF HAVERFORDWEST!!!
All they want is your money. I had a new CHR and part exchanged my Jaguar. Eight days later I still have not had my balance. And the way sales staff have dealt with me has been rude and confrontational. I have never had such appalling after service!!!

26 de março de 2021
Opinião espontânea
logótipo da FRF Vauxhall

Resposta da FRF Vauxhall

Hi Lesley, thank you for leaving us a review. Unfortunately, you have left your review for the wrong FRF Motors business. We are only FRF Vauxhall, FRF Mazda and FRF Peugeot based in Swansea and Bridgend.

Trust Pilot seems to merge their location against our record but legally we split from that side of the business over 10 years ago so sorry for the confusion.

The Haverfordwest garage is a completely separated entity to ours. If you have a complaint we suggest you contact them direct to resolve your issue but we are sorry that we can't help you any further.

We hope you resolve your issue with their company though and all the best.

FRF Motors Swansea and Bridgend

Classificada 5 em 5 estrelas

Carmarthen branch

Part ex-Ed my old car and had a new one delivered contact free a few days later. Hassle free, everything was clearly explained to me, excellent interest rate on financing new vehicle, easy to get in touch with and the guys were really helpful taking me through every step. Sean at FRF (not sure what his surname is) dealt with the majority of it and was excellent. Highly recommend. Love my new car! Ask for Sean!

17 de março de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

It was easy to get the finance set up

Easy to setup up the finance even though I don't have the best credit rating. Extremely impressed with the car. Was immaculate upon delivery drives like a dream. Bill the sales manager extremely helpful.

2 de março de 2021
Opinião espontânea
logótipo da FRF Vauxhall

Resposta da FRF Vauxhall

Hi Jonathan, we are sorry to see you've given us a 1 star review. We always try to give our customers the best experience possible when visiting our dealership but please could you email us with full details using our complaints email: Complaints@frfmotors.com

Please could you also provide full details, including date of purchase, registration of vehicle and we will certainly raise this internally for you to get the issue looked into.

Hope to hear from you soon.
FRF Motors

Classificada 5 em 5 estrelas

Excellent service

From start to finish, the process was just flawless. Karen and Aaron were very pleasant and polite. I am truly impressed by the service my husband and I received. My husband will definitely be going back to get a second car from FRF motors.

30 de novembro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

FRF TOYOTA BRIDGEND

I recently bought an Aygo from FRF Toyota in Bridgend. The whole buying experience was exceptional. Coffee and biscuits whilst you wait and Adrian was a great salesperson not at all pushy. He kept me updated with how things were progressing. Very good customer service, given this, I would not hesitate to go back here to buy another car.

19 de fevereiro de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

Very poor customer service

I contacted FRF Swansea to ask if I could take my car for an annual service to another garage and advised as long as vauxhall parts are used it would be okay. I have had an issue today with my heating and have been advised my life time warranty is no longer valid as you must go to the main dealer after the service elsewhere for them to carry out a health check. Poor service I have lost the lifetime warranty as no health check was carried out. Very poor service from a main dealer.

4 de dezembro de 2019
Opinião espontânea
Classificada 2 em 5 estrelas

Bought Mokka X from Swansea branch

My family bought a Mokka X from Swansea branch with no problems, however a fault was found with the bodywork and leaking windows when in carwash, took car to the Bridgend branch for repairs. On collecting the car, we noted that numerous miles were now on the clock whilst the car was in their care. Spoke to the manager who fobbed us off with a "highly unlikely that they had anything to do with it" attitude, also there were personal details about cover etc from the AA in glovebox and other stationary which were all missing, again fobbed off by the manager with a " we have an cupboard full of paper, why would we need yours. Head office, waste of time. My experience with frf has not been positive and only miserable, however 2 stars for the sales guy in Swansea and the service guy in bridgend. So boe careful when buying from this franchises, as the after sales service is shocking, and we still have a leaky car that's 8 months old and bodywork that has never been corrected, only made worse.

19 de setembro de 2018
Opinião espontânea

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais