Very disappointed After 2 years use
Purchased on 7 February, this was the company’s top-of-the-range reverse osmosis unit, costing around £800, so expectations for reliability and longevity were understandably high.
The system has been used in a two-person household, despite being marketed as suitable for a family, so it has not been heavily used or pushed hard in any way.
After just under two years of normal use, the unit has developed a significant leak. This occurred shortly after the 18-month warranty period, which was frustrating to discover. As the unit is installed under the sink, the leak wasn’t immediately obvious, but it has since caused damage to the kitchen cupboard base, which will now require repair.
For a premium-priced filtration system, this level of failure in such a short timeframe is well below reasonable expectations. This does not appear to be wear and tear, but rather a durability or quality issue, especially given how lightly the system has been used.
I’m leaving this review to be honest and factual, and in the hope that the manufacturer will stand behind their product and offer a reasonable resolution. A system at this price point should last considerably longer and certainly should not be causing property damage.
At present, based on this experience, I would struggle to recommend the product. I hope the company chooses to engage constructively and demonstrate the level of customer care expected from a premium brand.