Got the Comfivo Terros desk in Walnut and it’s very sturdy. Came with paper instructions (diagrams). It also came with a video guide via a qr code and I found that incredibly helpful, made the process... Ver mais
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Leia as opiniões dos outros
Good service, easy to contact, little mix up as to when furniture would be delivered but promptly corrected. Delivered exactly on time.
A empresa respondeu
Great company to do business with. We have just moved and my husband put the totally incorrect delivery address and postcode, they tried to locate but couldn't but came back the day after. The items... Ver mais
A empresa respondeu
10 working days to arrive as stated. Once shipped great communication with shipping company. Table chairs and bench arrived in 5 boxes . Packaged well. Instructions clear , the bench needed 3 people... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Elevate your living space with Furn-on.com, where finding the perfect piece is as simple as a few clicks. We are a trusted online store offering a wide selection of furniture for every room in your home. Whether you’re searching for a plush, statement sofa for your lounge or a serene, stylish bed frame for your sanctuary, our selection bridges the gap between timeless classics and modern trends. At Furn-on, we prioritize a seamless shopping experience and attentive service to help you create a space you love.
Informações de contacto
4,2
Bom
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Furn-On
Hi Clive,
Thank you for sharing that both your new furniture and the service received were worthy of 5 Stars.
Furn-On Customer Services.
Quality furniture at excellent prices
Quality furniture at excellent prices. Kept informed from start to end of ordering and delivery process.
13 de setembro de 2024
Resposta da Furn-On
Hi Christine,
Thank you for sharing that we offered excellent value for money and great communication on your recent order.
Furn-On Customer Services.
Good coms
Good coms. Delivery on time. Pity the couriers damage the packaging. Its a miracle the goods were not damaged. No fault of Furn-on
4 de setembro de 2024
Resposta da Furn-On
Hi Gordon,
Its great to hear that you found we offered great communication to you with delivery carried out in the advertised lead time.
We are sorry to hear that the delivery courier damaged the outer packaging but its great to hear that it did its job in protecting the item inside throughout the delivery journey to you.
Furn-On Customer Services.
Great service.
Great service.
Order delivered on time. So happy with our table. Great quality.
4 de setembro de 2024
Resposta da Furn-On
Hi David,
Thank you for your review and sharing that delivery was made to you within the advertised lead time. We are pleased to hear that you are so happy with your new Dining Table.
Furn-On Customer Services.
Quality product.
Never used this company before but liked the look of the furniture, price was good so, go for it. Ordering was ok, acknowledgement of order and confirmation of delivery was really good and delivery was quick. On opening the very well packed unit I had ordered it was obvious how well made it was. I am really pleased with my purchase and will buy from Furn-On again. Thank you
28 de agosto de 2024
Resposta da Furn-On
Hi Alan,
Thank you for taking the time to leave a review. We're delighted to hear everything went smoothly with your order and you found everything straightforward with your order processing.
We look forward to being able to help you in future.
Furn-On Customer Services
Casablanca furniture
2nd time iv ordered from Furn -On ...quick delivery within 5 days. Ordered Casablanca unit to match the sideboard..beautiful furniture alot cheaper than other outlets/shops. Very impressed with this company.
28 de agosto de 2024
Resposta da Furn-On
Hi Michelle,
Its great to hear that your were so happy with your initial order from us that you placed a second order to add to your Casablanca collection.
We are pleased that you have found we offer great value for money without compromising on service and hope to see you shopping with us again in the future.
Furn-On Customer Services.
Only thing I would say delivery time on…
Only thing I would say delivery time on site is not right takes extra 2 day delivery team was. A1 2man team would buy again from then
23 de agosto de 2024
Resposta da Furn-On
Hi Martin,
Thank you for your review I have checked on your order and apologise as I can see we did take 3 working days for delivery to you rather than the usual 1-2 working days on this occasion.
Its great to hear however that the 2 man delivery team did a fantastic job delivering to you.
Furn-On Customer Services.
Resposta da Furn-On
Hi,
Its wonderful to hear that you found your new telephone stand to be of excellent quality and that delivery was carried out to you professionally.
Furn-On Customer Services.
Resposta da Furn-On
Hi Greer,
Thank you for your review and letting us know the ordering process was straight forwards with quick delivery to you.
Furn-On Customer Services.
Kitchen trolley cabinet
Arrived within days of ordering. Good quality at a great price compared to other stores prices.
7 de agosto de 2024
Resposta da Furn-On
Hi Victoria,
Its wonderful to hear that you found us to be competitively priced and that delivery on your new furniture was completed swiftly to you.
Furn-On Customer Services.
No problem with order and arrived as…
No problem with order and arrived as predicted
2 de agosto de 2024
Resposta da Furn-On
Hi,
Thank you for your review and sharing that the process from ordering to delivery was seamless.
Furn-On Customer Services.
Great delivery love the tables🌝
7 de agosto de 2024
Resposta da Furn-On
Hi Adele,
Its great to hear that you are so happy with your new tables and that delivery to you was a smooth process.
Furn-On Customer Services.
Resposta da Furn-On
Hi Jo,
Thank you for your review and letting us know you found delivery to be excellent and worthy of 5 stars.
Furn-On Customer Services.
Delivery on time good service
Delivery on time
Good service
Will buy from Furn-On again
I would recommend this company
7 de agosto de 2024
Resposta da Furn-On
Hi Alan,
Thank you for your recommendation its wonderful that you would look to purchase from us again in the future.
Furn-On Customer Services.
Amazing experience fantastic price very…
Amazing experience fantastic price very happy with my purchase
5 de agosto de 2024
Resposta da Furn-On
Hi Carolyn,
Thank you for your 5 star review its great to hear that the experience of purchasing from us was excellent.
Furn-On Customer Services.
This is an update
This is an update. Beware of this company, I reported a flaw in this unit within 5 mins of opening it, and then waited for a response. They replied asking for another pic, showing where the fault was and I was out so couldn’t do that, but responded saying it should not matter where the fault was on a one piece unit, the whole piece has to be replaced. They then used delaying tactic to keep asking for extra pics so they could see where the flaw was. In the end I assembled the unit with a view to swap the side panel when I got a replacement. And they now say they won’t do anything as it has been assembled. As you can see from their response they clearly say that this damage was caused whilst it was being assembled, which is an outright lie because the complaint was sent within a few mins of the unit arriving. And they knew this. This company had no intention of resolving the problem at all, but seek to blame me for the fault. I might also add that I was offered a £15 refund for this fault, after it was assembled, which I declined because I just wanted a unit without flaws. Just be very wary of a firm who tries to blame the customer for a fault on their goods, they have lost my custom for sure!
1 de agosto de 2024
Opinião espontânea
Resposta da Furn-On
Hi Carol,
Thank you for taking the time to share your experience.
We are always disappointed to learn that any customer has an issue with their new furniture.
After reviewing the communication with our customer service team we can see there were two e-mails requesting images. You had initially sent an image, however this was a little too close for us to establish the nature of the issue. Following from this we requested a further zoomed out image so we could view the issue more clearly and assess the location of the issue you had. Upon receipt of this we sought some final clarification regarding what the image was displaying.
Rather than a crack to the product as referenced, the product appears to have a scratch which is located directly where you have inserted the studs to the inside of your console table as part of the assembly process. Furn-On request that all items are checked prior to assembly and any fault reported immediately to avoid this scenario. Despite the numerous references to this clearly highlighted in e-mails sent prior to delivery, the product was assembled prior to the damage being reported. In view of this, we cannot eliminate the possibility that the issue occurred as part of the assembly process.
Our customers have up to 14 days after delivery to notify of any issues therefore the five minutes you have reported does not impact how your order was managed. The issue lies in the fact that assembly was completed as this restricts our ability to work in conjunction with our suppliers to resolve any issue with our customers.
If you feel if there was anything we could have done differently, please get in touch directly.
Furn-On Customer Services
Devon 2 door oak wardrobe
We ordered the 2 door Devon oak wardrobe from Furn-On and the communication from placing the order to delivery was fantastic!! The wardrobe was self assembly but everything was there, there was nothing missing, and my husband put it together himself. For the money, the wardrobe looks really expensive and is great quality. I would certainly recommend Furn-On and will definitely order from them again.
30 de junho de 2024
Opinião espontânea
Resposta da Furn-On
Hi Nicola
Thank you for sharing your experience of purchasing from ourselves. We are happy to hear that you found our communication over your order to be excellent and that we provided great value for money.
We look forward to you shopping with us again in the future.
Furn-On Customer Services.
Lovely item but could have been a bit…
Lovely item but could have been a bit more helpful with delivery.
17 de julho de 2024
Resposta da Furn-On
Hi Tony,
Thank you for taking the time to leave a review and let us know that you are happy with your new furniture from the Cotswold Grey Range.
We are sorry to hear that you didn't find us helpful with your delivery and would welcome you to contact us directly so that we can look into this further and ensure any required learnings are taken to improve our service.
Furn-On Customer Services.
Got 3 pieces of furniture and each one was first class a d delivery was excellent and quick , would highly recommend this company
Excellent.t furniture and first class delivery
17 de julho de 2024
Resposta da Furn-On
Hi Mrs Kinnon,
Thank you for awarding us 5 stars and sharing that all your recent deliveries were completed quickly.
We appreciate your recommendation of us to others.
Furn-On Customer Services.
Very happy customer
I hadn't heard of the company before so was a bit skeptical but I'm so glad I placed this order. My new wardrobe is amazing. Small cracks but nothing noticeable. The delivery was quick and easy, the men were lovely and did say that the company were good at sending replacements if anything was damaged.
Only thing was the instructions... they could be much better, but I did manage to put this up by myself so didn't do too bad! Would just ask for pilot holes as the instructions said no electric screwdriver to be used.
Very happy with the price too, over £150 cheaper than other sites 😀
Thank you!!!
8 de julho de 2024
Resposta da Furn-On
Hi Ally,
Thank you for your review and sharing that your new wardrobe is amazing and that we offered you excellent value for money.
We are sorry to hear that you struggled with the instructions and will ensure to share this feedback so it can be considered for future versions.
It is disappointing that some parts had small cracks and if you would like us to assist you with replacements for these please contact us directly so we can help you further.
Furn-On Customer Services.
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