The Games Room Company Opiniões 

331
TrustScore: 3 em 5

3,1

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

This company took £9,579.17 off me , as a deposit on a pinball machine , over 12 months ago. Every month , when I rang, they said every thing was fine. They won't even answer the phone to me, now.... Ver mais

Classificada 5 em 5 estrelas

Had a small issue with the CD player on the Rockola Jukebox. Games room company came out, sorted it no questions asked and absolutely no issue. Mark is a top guy and very professional, he sure k... Ver mais

Classificada 5 em 5 estrelas

I had a fault with my Rock-Ola bubbler jukebox and I approached the Games Room Company to see if they could resolve the issue. The GRC were upfront with potential costs (so no surprises). Paul from th... Ver mais

Classificada 1 em 5 estrelas

Avoid this company at all costs! I ordered and paid over £3,000 for a Space Invaders machine in March 2025. Despite endless calls and emails I am no closer to receiving my order or a delivery date. S... Ver mais

Informações sobre a empresa

  1. Fornecedor de serviços de gaming

Sobre The Games Room Company

Escrito pela empresa

We are a family-owned business run by husband and wife team, Alexander & Olivia Walder-Smith. Alexander has had over 25 years’ experience in the gaming and music industry (formerly running his family’s commercial games business), while Creative Director Olivia was a protégé of Chester Jones, the renowned London Interior Designer. Alexander has used his experience to diversify the company’s main activity in manufacturing and supplying vintage and contemporary games. Our product range includes; Jukeboxes (new and vintage) Pool Tables Foosball Tables Tables Tennis Tables Pinball Tables (new and vintage) Shuffleboard Tables Arcade Games (new and vintage) Vintage Vending Products Vintage Interior Products & more...
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Informações de contacto

3,1

Aceitável

TrustScore: 3 em 5

331 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 26% das suas opiniões negativas

Geralmente responde dentro de duas semanas

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Todas as opiniões

(331)

56 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Rock-Ola Jukebox

Having owned vintage jukeboxes for 25 years I decided to 'upgrade!?' to a new Rock-Ola authentic bubbler vinyl jukebox. Build quality and look is fantastic. Quality of communication from Claire could not be bettered. No hesitation in recommending. Geoff

5 de março de 2021
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Resposta da The Games Room Company

Hi Geoff
I am so pleased to hear that your new Rock-Ola Vinyl Jukebox is providing lots of enjoyment .. you certainly have lots of records to choose from!! It was a pleasure to deal with you Geoff and please do let us know if we can be of any help in the future.
Thank you for the recommendation .. much appreciated.
All the best.
Claire

Classificada 5 em 5 estrelas

Fantastic Sulfie Foosball Table

Thanks to everyone at The Games Room for all their hard work in creating my bespoke Sulfie foosball table. I was very particular as to the specifications but Malcolm helped create it exactly right. The table arrived in perfect condition exactly when expected. Thanks again for your brilliant service.

5 de março de 2021
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Resposta da The Games Room Company

Thanks Andrew,
It was definitely worth us going the extra mile on this one as the colours you specified for the table and players worked incredibly well in combination. It's great to know that you've ended up with a table that's truly unique. Malcolm

Classificada 5 em 5 estrelas

Absolutely Thrilled with Our Queen Pinball Machine

Malcolm and the entire team did a great job bringing our custom Queen pinball machine to reality.

We are extremely pleased with the creative artwork and playability. I recommend working with these guys on your next project - they will make it happen!

5 de março de 2021
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Resposta da The Games Room Company

Thanks John,
This one was a real labour of love but we enjoyed the challenge! I'm so pleased that we managed to secure a personal message and signature from Queen's Roger Taylor too, and I'm sure your son was thrilled to receive Roger's note. It's a shame that we weren't able meet you personally as you're in the states but the local pinball engineer we contacted will be able to assist you with any future servicing requirements.
Malcolm

Classificada 5 em 5 estrelas

Wow ! We love our new multi functioning table

We have our new table tennis/pool/snooker/oak table and it is superb. It is extremely rare for things to exceed high expectations, but this has. The quality of the table is exceptional, the delivery team were very experienced and a pleasure to have in the house. I do not normally provide reviews, as there is normally something that has been disappointing along the way, but that has not been the case with our new table. Thank you very much and we hope to return for another product in the future.

4 de março de 2021
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Resposta da The Games Room Company

Hi Paul,
Thanks so much for the rave view. It was indeed a stunning table if we say so ourselves, and there's nothing like owning a hand made piece which you know to be completely unique. I'm delighted that you intend commissioning a similar table for your other property and look forward to working on that project in the coming months.
Malcolm

Classificada 5 em 5 estrelas

Memories Relived

Just received my Jelkes Bar Billiards Table from The Games Room Company and all I can say is Wow!!!
The table has been renovated so sympathetically it looks fantastic. I must send a big thank you to everyone of the team.
The build quality is lovely and on the day of delivery the team took great care getting it into our property, they also spent time and attention in showing us all the workings with enthusiasm.
Having so much fun!!

1 de março de 2021
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Resposta da The Games Room Company

Hi there Colin. What a lovely review and thank you for the fabulous pictures. I am so pleased to hear that you having lots of fun and the table looks superb in your space. I have relayed your comments to the rest of the team.
Thanks again for the business.. it's very much appreciated.
Claire

Classificada 5 em 5 estrelas

Last Thursday saw the delivery of my…

Last Thursday saw the delivery of my new connelly San Carlos pool table from The Games room company . We were supposed to receive it in October but due to COVID / Brexit ther were major holdups .
The support from the team from emails and telephone was exceptional . My table was not going to arrive for Xmas so they got their installers to loan us a table and the lads drove all the way from Weybridge to Stafford to install it for me .
Eventually we’ve received the table we ordered which is outstanding .
Cannot recommend this company enough 👏

24 de fevereiro de 2021
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Resposta da The Games Room Company

Hi Julian
Thank you so much for taking the time to review and also for your fabulous pictures. The table looks absolutely stunning!! I hope you are still enjoying the table and polishing up your pool skills .. If we can be of assistance in the future, then please do let us know.
Kind regards.
Claire

Classificada 5 em 5 estrelas

arcade machine

Purchased a retro style arcade machine. Great product and price, very quick delivery.
Machine is great and exactly how they described it!

12 de fevereiro de 2021
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Resposta da The Games Room Company

Thank you for your fabulous review, we hope you are enjoying your PAC man machine!

Best wishes

The GRC Team

Classificada 5 em 5 estrelas

Arcade game from Gamesroom company

Ordered online and delivered promptly and without any fuss and product just as expected 5*

12 de fevereiro de 2021
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Resposta da The Games Room Company

Thank you, we really appreciate the feedback!

Best regards

The GRC Team

Classificada 5 em 5 estrelas

Fantastic experience from start to…

Fantastic experience from start to finish. Bought 8ft American Pool Table in vogue which was a beautiful and of very high quality. Delivered and installed with no issues at all. Highly recommend.

12 de fevereiro de 2021
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Resposta da The Games Room Company

Fabulous, we are really happy that you enjoyed your experience with us Rob,

Best regards

The GRC Team

Classificada 5 em 5 estrelas

Excellent games supplier

Excellent support in supplying my new games room. Malcolm and the team helped me make the right choices - sizes, colours etc and delivered quickly and happily! I love my games tables. One happy customer!

2 de fevereiro de 2021
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Resposta da The Games Room Company

Thank you so much for your lovely review. We hope your games room is keeping you occupied throughout this lockdown. You know where to find us if you need any new additions.

Best Wishes

The GRC Team

Classificada 5 em 5 estrelas

The Games room products are second to…

The Games room products are second to none, and the service from all staff is the best you will get - It’s like going back to your childhood with pool, pac man / space invaders, jukeboxes and pinball machines - thanks to you all

30 de janeiro de 2021
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Resposta da The Games Room Company

Hi John,

Thank you very much for your 5* review, we are glad we have helped you relive your childhood years. We look forward to helping you find your next item

Best wishes

The GRC

Classificada 5 em 5 estrelas

Alexander and his team are superb

Alexander and his team are superb. I’ve recently purchased a pool table from The Games Room and from the first point of contact until the table was installed the service was exceptional.

The enthusiasm of all members of the team was a breath of fresh air, everybody wants to make you happy and the end product Is awesome.

I would thoroughly recommend these guys.

19 de janeiro de 2021
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Resposta da The Games Room Company

Hello,

Many thanks for your amazing review. We are very pleased you are happy with your pool table and its lovely to hear you would recommend us.

Kind regards,

The GRC Team

Classificada 5 em 5 estrelas

Bar Billiards Birthday Memory

I decided that rather than accumulating a vast number of bottles of Champagne for my 50th birthday, it would be fun to set up birthday account with TGRC so friends & family could contribute to something I could remember everyone by whenever I played Bar Billiards. Once I'd chosen the donor 'Sams' original table, they then renovated it to my specification & delivered & installed it for me without any fuss. The whole experience was very pleasurable & it's great to re-live the game with friends that all did their bit to make it happen! Thanks TGRC for a great product & great service.

6 de janeiro de 2021
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Resposta da The Games Room Company

Hi Jonathan,

Thank you so much for choosing The Games Room to source your special present. We are delighted you are happy with your table and we look forward to seeing you again soon.

Best Wishes

The GRC Team

Classificada 5 em 5 estrelas

Well Done and Thank You TGRC!

My experience with The Games Room company was first rate. I live in Raleigh, North Carolina USA and last May I purchased a restored Jelkes bar billiards table. The team at TGR located a table for me, restored it, crated it perfectly and shipped it to me without a problem. They were professional and enthusiastic and kept me informed throughout the process which included customs / freight clearance through New York. The table and accessories arrived right to my doorstep in November by truck—pretty impressive!
Thank you, Malcolm and thanks to the team at TGR. Nicely done.
Kind regards,
Michael L.

5 de janeiro de 2021
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Resposta da The Games Room Company

Hello Michael,

Thank you very much for putting your trust in us from such a distance! We are very happy reading your review and seeing how pleased you are with our service. We would love to assist you again if you ever want to order another item.

Best Wishes

The GRC Team

Classificada 4 em 5 estrelas

Product, sales and installation excellent ... really poor logistics communications

I recently purchased a RS Barcelona Diagonal pool table. Very happy with the product (5/5). The sales staff were helpful and attentive to my needs 5/5. Delivery and installation was excellent (5/5).
Unfortunately my experience with their operations and logistics representative was very disappointing (1/5). Given these Covid times a delay were not unexpected but the lack of communication was shocking. Emails and phone calls not returned. At each step getting information was like pulling teeth. The Games Room dropped the ball with this part of the customer journey.
Overall, the 4 stars is justified as all other aspects of the experience was very good.

29 de dezembro de 2020
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Resposta da The Games Room Company

Hi James,

Thank you for your review and super feedback on everything, the Diagonal really is a super product and you certainly have the best finish in my opinion. Sorry to hear about the feedback on the delivery side, we had experienced quite an uplift in demand at the time however we did review some of the processes on the back of your comments and things have changed a little internally, for the better.

We look forward to hearing back from you soon, thanks again,

Best regards,

Bob
GRC

Classificada 5 em 5 estrelas

A wonderful experience from start to finish.

I was connected with the The Games Room Company in my search for vintage pinball machines and in the process I was amazed to discover a treasure trove of goodies! The staff was responsive and helpful and delivery/installation was timely and efficient.
I have already ordered another game!

29 de dezembro de 2020
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Resposta da The Games Room Company

Hello,

Thank you very much for your positive review. We are very happy we managed to help you find the vintage pinball you were looking for and thrilled you've found another game to add to your collection. We look forward to seeing you in our showroom sometime soon.

Kind regards,

The GRC Team

Classificada 5 em 5 estrelas

After some thought and very helpful…

After some thought and very helpful advice and guidance from the team at The Games Room Company, I decided to purchase a vintage AMI 1 Jukebox. It was sourced and beautifully restored for me exactly as specified, as were the 45s to match my requested playlist. I was kept informed throughout the process and sent photographs. Against my expectations, I took delivery of my jukebox yesterday (a Sunday) in time to enjoy it for Christmas. It looks and sounds amazing! I couldn't be more pleased and I can't speak highly enough of everyone at The Games Room Company. They are professional, courteous and extremely knowledgeable about the products they restore and are clearly passionate about they do. Would I recommend them to you? Without hestitation. Now, I wonder if I've got room for a pinball machine...?!

21 de dezembro de 2020
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Resposta da The Games Room Company

Hi Peter,

Wow... What a lovely review! Thank you so much for your kind words, we are so pleased we exceeded your expectations and you could enjoy your beautiful jukebox over the Christmas period. I think a pinball would make a tremendous addition to your AMI. Let us know when you are ready to start the pinball search as we are more than happy to help.

Best Wishes,

The GRC Team

Classificada 5 em 5 estrelas

Searching for bar billiards table

After deciding many many years ago that in my retirement I would love to own my very own bar billiards table after having been introduced to the game during my time in The Royal Navy in the 70s and falling in love with playing the game. Although it is still a couple of years left to my retirement I have been lucky enough to gain access to my pension pots and during this covid crisis I have been lucky in that I have been furloughed and worked on my garage to convert it into a bar. So it was time to search high and low on the Internet for my bar billiards table. I came across many tables, in varying degrees on condition. I didn't want to spend time reconditioning the table myself, hence why after investigation I came across The Games Room Company and from the very start felt confident that my investment would be in safe hands. I was proven correct in making my decision to purchase the table from them and the professionalism and attention to detail was second to none. That's not to say that I didn't have any issues with the table once I had taken delivery, but any issues that arose, the company were prompt and proficient in response and resolved them without too much heartache. I still have a small issue that they are dealing with and I have every confidence will also be resolved. Thank you to all for your guidance and support.

10 de dezembro de 2020
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Resposta da The Games Room Company

Thank you John we do appreciate such positive feedback from you, we take great pride in restoring our vintage products and always ensure the best possible end product. Bar Billiards is one of our favorites too, we hope it provides many years of entertainment.

Regards

The GRC Team

Classificada 5 em 5 estrelas

RS3 Foosball table

Claire provided simple and clear communication, listened to what I wanted, checked with the supplier what was possible and confirmed the options and costs prompty.

She provided estimated delivery times and qualified where the table was going to ensure there would be no issues with the delivery.

Even though the final leg of the delivery had to be changed slightly, the communication was done early and proffessionaly so I knew what was happening. If I can ever get an Arcade machine past 'the committee' I'd definitely place the order through these people.

In terms of the table, the quality is excellent. It is BIG but plays really well. My daughter (9) prefers the Silent 'cork' balls as these tend to run slower and obviously make less noise. Though I have found that they get stuck more often than the standard balls. The white normal balls play quick and there is a satisfying clunk when you hit the back of the goal. The detail on the players kits is excellent, but in hindsight I would have asked for a mixture of hair styles as every player has the same black hair. I'm still getting used to the two-footed players and how to consistently score/pass diagonally but it's definitely possible and will come with practice. In summary, the table is robust, good quality and given the size and asthetic is like a peice of furniture.

10 de dezembro de 2020
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Resposta da The Games Room Company

Thank you Ben, wonderful to hear this, we always try our best to make sure the sales process runs smoothly! Enjoy the foosball table.

Regards

The GRC Team

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