On the 20-Jul I contacted GardenSite for a part for my failed 'water pump' , a Titan 3000 (no longer available). I not only spoke to someone who was fully conversant with the product but spent some t... Ver mais
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Leia as opiniões dos outros
Needed another shed and found this site offered a great selection at good prices. I thought about a metal one but finally settled on a traditonal wooden design after being advised by Gaby (I think tha... Ver mais
Bought Juliana Greenhouse that fell in to pieces after a storm. Installed by a recommended installer from Juliana. Glass panes flying around the garden and one crashing against the house (they ar... Ver mais
A empresa respondeu
After storm Isha broke my greenhouse glass, I ordered 2 toughened glass panes from GardenSite. Great value, beating numerous other sites, and even better speedy delivery. Superb packing, expertly don... Ver mais
A empresa respondeu
Informações sobre a empresa
- Centro de jardinagem
- Loja de materiais para cercas
- Edifícios para jardim
- Loja de móveis de jardim
- Loja de churrasqueiras
- Loja de materiais para açudes
Escrito pela empresa
GardenSite have over 12,000 home and garden products available to buy online with direct home delivery right to your door. Our family business has been trading online since 1999 and over this time we have built up thousands of genuine trusted 5-star reviews from satisfied customers, this means when shopping with us you will have the confidence in knowing you'll receive the high level of service that's deserved when shopping online. Low prices, price match promise, massive savings on top brands and special discounts are just a few of the advantages of shopping with us.
Informações de contacto
211 - 213 Chester Road, West Midlands, B73 5BD, Birmingham, Reino Unido
- 0121 355 7701
- customercare@gardensite.co.uk
- www.gardensite.co.uk
4,2
Bom
4 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great products, value & customer service
Bought a water feature from GardenSite last year, which is lovely. GardenSite was about 1
£15 cheaper than anywhere else and delivery was quick and efficient.
10 months later, the transformer stopped working: an email to Kayleigh in Customer Services resulted in a new one arriving 3 days later, no quibbles.
Excellent product, fabulous customer service, highly recommended
9 de junho de 2023
Opinião espontânea
Resposta da GardenSite
Dear Penny Woods-Wilford,
Thank you for your fabulous 5 star review and kind words about Kayleigh.
We are glad we were able to offer a competitive price and great aftersales care.
We hope you continue enjoy using your water feature for many years to come.
Kind regards,
Customer Care Team / GardenSite.co.uk
Not a great company to deal with
Not a great company to deal with. Order a £500 shed from them with the website stating 5 to 10 days. Not getting a call for delivery as promised we have called Garden Site 3 times. The first time promised a call back, never happened! Second time told it would be early the following week (no specific dates and a week late). Feeling nervous about them we called again to someone not very interested that put us through to their supplier directly to sort!!! Their supplier was most unhelpful with them suggesting it maybe Friday now, 5 days later. I do not ring Currys to chase my washing machine delivery to be told to ring Zanussi directly. My order is with Garden Site, you have my money, you sort your supplier problems.
Never use them please. Far better service on other sites. Amazon can deliver a shed faster!
6 de junho de 2023
Opinião espontânea
Resposta da GardenSite
Dear Steve J,
Thank you for your review which relates to an order placed under a different name.
We are disappointed to read your feedback regarding your order and can only apologise again for the delay in delivery.
As deliveries of Yardmaster products are completed by the manufacturer directly, we have to communicate back with Yardmaster for updates on the rare occasion that an issue does occur. Due to this chain, accurate updates can sometimes take a few hours to compile which means we cannot always call customers back right away as we simply do not have adequate information to provide an informative or acceptable response. We ask for a reasonable amount of time to do our job and if customers continue to call us without giving us this, it can lead to frustration and further disappointment which seems to have happened in your case.
As for your comment to other customers to use Amazon instead, it goes without saying that, of course, Amazon deliver most things much faster than independent businesses ever could due to their multi-billion dollar revenue... I am sure you were aware of this prior to choosing to place an order through us.
Kind regards,
Customer Care Team / GardenSite.co.uk
Falmouth Pouring Bowls Water Feature
water feature arrived super fast and all was perfect
2 de junho de 2023
Opinião espontânea
Resposta da GardenSite
Dear Gary Baker,
Thank you for your 5 star review.
We are pleased that delivery was efficient and that you are happy with the finished product.
We hope you enjoy many relaxing days with your new water feature.
Kind regards,
Customer Care Team / GardenSite.co.uk
Poor customer service
Poor customer service. They give a timeslot of 8am - 6pm for delivery which requires someone to be in to take the delivery. I took a day of work for the delivery to be cancelled at 12pm. I then cannot get another day off until 2 weeks later. Customer care don't seem to care about this.
26 de maio de 2023
Opinião espontânea
Resposta da GardenSite
Dear Eddie Turtle,
Thank you for your review.
Firstly, may we apologise again that your original delivery date was not adhered to. For various products, we outsource deliveries to a courier and therefore they are not our own drivers, however, we appreciate that they represent our company and thus we have a responsibility to resolve any issues that may occur with deliveries.
Looking at the order notes, it seems that there was an issue with the driver going over their legal hours due to traffic on the day. We appreciate your frustration waiting in all day for your shed to turn up and it didn't. I can see that our Customer Care team were quick to get updates to you and book in a new delivery date that was convenient for you. Therefore, I have to dispute your comment that the team didn't 'seem to care'.
I can see that you are now in receipt of the item and trust you are happy with the product.
Please do not hesitate to contact us should you wish to discuss this in any more detail.
Kind regards,
Customer Care Team / GardenSite.co.uk
Small Black and White Fish ornaments
Bought a pair of small Black and White fish ornaments which have just arrived, I am over the moon with them, exceptional quality, and excellent price and free delivery, and the service is brilliant, the delivery is excellent, well packed and delivered to the rear of my property as they are heavy, can't praise everyone enough for the outstanding service thank you all so much, 5*plus
30 de maio de 2023
Opinião espontânea
Resposta da GardenSite
Dear Dorothy Ashworth,
Thank you for your great 5 star review.
Your positive feedback is greatly appreciated and we are happy that you were satisfied with all aspects of the order, from the quality of the product to the fast and free delivery service that we provide.
We would also like to thank you for kindly sending in photos of the fish in situ in your garden which have been used on our website to inspire other customers who may be thinking of purchasing the beautiful pair.
Kind regards,
Customer Care Team / GardenSite.co.uk
Great Customer service and product…
Great Customer service and regular advice and contact during the process
She’d installed today. On time, direct comes leading up to delivery so I was not left hanging around. Great installation from friendly, knowledgable installers.
Would highly recommend quality and thought has gone into the design and build.
18 de maio de 2023
Opinião espontânea
Resposta da GardenSite
Dear Mr Addison,
Thank you for your 5 star review.
We are very happy that our installation team provided you with a swift and professional service. Shedlands is a great brand of garden sheds that we are sure will provide you with many years of use and enjoyment.
Kind regards,
Customer Care Team / GardenSite.co.uk
Had more than exceptional service over…
Had more than exceptional service over the weekend.
Required parts for my pond filter,I spoke to you people on Saturday afternoon,the parts arrived on Tuesday morning.
Well wrapped up,absolutely exceptional service.
18 de maio de 2023
Opinião espontânea
Resposta da GardenSite
Dear Regina Booth,
Thank you for your excellent review.
Your wonderful feedback has been passed back to our both our Aquatics and Dispatch departments respectively.
We hope you enjoy using your new pond filter. Please do not hesitate to come back to us should you have any further queries.
Kind regards,
Customer Care Team / GardenSite.co.uk
Purchased a Colchester Cascading Water…
Purchased a Colchester Cascading Water Feature online today but needed to speak to Customer Service first. Fantastic service. The item we bought was significantly cheaper than anywhere else and the whole experience was first class
17 de maio de 2023
Opinião espontânea
Resposta da GardenSite
Dear David,
Thank you for taking the time to write us a great 5 star review.
We always aim to offer competitive prices and provide first class service, so we are thrilled to read your review today and thank you for your positive feedback.
Kind regards,
Customer Care Team / GardenSite.co.uk
Very disappointed
Placed an order for a greenhouse in March, the web site stated delivery 3 to 5 days, told 10 days later my greenhouse was to be delivered, received an email the morning of the delivery confirmation that they could not deliver due to the lorry being overweight, the same day received a delivery of 2 sheets of plywood!!, We were at work at the time, the driver did take a phot of the delivery, informed Gardensite, said they would reschedule was told delivery would be 7 weeks, I therefore decided to cancel and look elsewhere, although I would like the large plywood panels collecting, was contacted from the delivery company and asked if we could dispose of the panels as it was not economical to collect them, been chasing the refund from gardensite (of which I was told originally 5 days) and which they now confirm it will be a further 14 days, funny that when they can take payment immediately
28 de março de 2023
Opinião espontânea
Resposta da GardenSite
Dear Paula Huffen,
Thank you for your review.
We are disheartened to hear of your disappointment associated with your order for one of our Forest Victorian 4 x 3 ft Walk Around Greenhouses.
Although we anticipate that each and every delivery will be completed smoothly, inevitably, there are occasions when this does not happen, whether that be down to a supply issue, delayed delivery or simple human error. In your case, this particular product was being delivered by a third-party company over which we have limited control. However, I can see that our Customer Care team was diligent in chasing the order on your behalf and responded back to your emails efficiently and with adequate information to provide you with informative updates.
We state up to 14 days for a refund, however, refunds are often made within 1-3 working days. I can see that the full amount has been successfully returned to your original payment method.
We can only apologise again for the issues related to your order and hope you would consider purchasing from us in the future.
Kind regards,
Customer Care Team / GardenSite.co.uk
I purchased a secondhand Hillerstorp…
I purchased a secondhand Hillerstorp wooden hammock a couple of years ago. Unfortunately, when I uncovered it a few days ago, the canopy had perished. Traced the manufacturer to Sweden, looked like they no longer had retailers in the UK then, hurrah, they mentioned Garden Site had recently placed an order.
The lovely Matthew at Garden Site was brilliant. Rang me back when he said he would. I placed the order and it arrived the next day. Excellent service. I would highly recommend.
25 de abril de 2023
Opinião espontânea
Resposta da GardenSite
Dear Mrs Margaret Pullen,
Thank you for your glowing 5 star review.
We are pleased that we were able to source a replacement canopy for you to ensure you could continue to enjoy using your hammock.
Matthew from our Customer Care team always strives to go the extra mile for our customers and your kind words have been passed back to him. Thank you for taking time out of your day to provide us with positive feedback.
Kind regards,
Customer Care Team / GardenSite.co.uk
Excellent customer service
Excellent customer service - very friendly and professional to deal with. They resolved an error over the phone that I made with my web order in seconds. Highly recommend and will gladly use again when needed.
24 de abril de 2023
Opinião espontânea
Resposta da GardenSite
Dear James Lakey,
Thank you for your 5 star review.
Our Customer Care team are on hand 7 days a week 9-5 to resolve any enquiries you may have and we are only glad that we were able to demonstrate our excellent customer service to you on this occasion.
We hope you enjoy your purchase.
Kind regards,
Customer Care Team / GardenSite.co.uk
Replacement part of Oase air filter.
Excellent customer service, outstanding communication. Would definitely recommend, helpful and goes the extra mile to try and resolve issue. Thank You
10 de abril de 2023
Opinião espontânea
Resposta da GardenSite
Dear Sandra Urquhart,
Thank you for your glowing review and kind words toward our Aquatics department.
We are over the moon that you were delighted with both our service and the product and we thank you for taking the time to write such a positive review of our company.
Kind regards,
Customer Care Team / GardenSite.co.uk
Excellent customer service from Gardensite
I had spent a frustrating afternoon searching the internet to understand which pond pump I needed- to no avail.
Then I found Gardensite and telephoned them and asked for advice. They were brilliant - knowledgeable, informative, courteous and helpful. I sent photos and dimensions of my fountain and they researched and advised the pump options available to me, with the relative pros and cons. All this within a 2 hour period. Needless to say I ordered the pump which they recommended would be best for my application which duly arrived and which I have now installed, it works brilliantly. Congratulations to the team, very unusual (particularly on the internet) to find such BRILLIANT CUSTOMER SERVICE.
27 de janeiro de 2023
Opinião espontânea
Resposta da GardenSite
Dear L. Buckinghamshire,
Thank you for your wonderful 5 star review.
We are pleased that we were able to provide an excellent level of customer service to you on this occasion and hope you are happy with your new pond pump.
We look forward to welcoming you back to GardenSite again soon.
Kind regards,
Customer Care Team / GardenSite.co.uk
Bad service in collusion with supplier
Bad service in collusion with supplier. Ordered a glorified shed/summerhouse. Spent weeks trying to assure them my base, laid professionally, was level
Pictures of spirit level, then spirit level on long pieces of wood sent. Supplier wanted me to pay £180 up front for additional base. When I refused told me I had to sign an indemnity form if base wasn’t level when installers arrived which I had no choice but to agree to
As expected it was level and guys great on installation
Despite e mails to the contrary this company said I was never asked to pay £180 up front and stated I refused the indemnity . No acknowledgement even after I sent proof
Be careful who you choose…..would not recommend
CLEARLY FROM YOUR RESPONSE BELOW YOU HAVE NOT READ MY RECENT EMAIL WHICH SHOWS WHERE SHIRE ASKED FOR MONEY UPFRONT AND THAT I DID NOT REFUSE THE INDEMNITY.
Edit I notice you now state that I would get a refund if the extra base wasn’t required. Surely this shows I was asked to pay upfront otherwise why say I would get a refund?
1 de fevereiro de 2023
Opinião espontânea
Resposta da GardenSite
Dear Lynne,
Thank you for your review.
I have to begin by asking why you would part ways with your money and order something you felt was a 'glorified' version of a shed/summerhouse in the first place?
Secondly, as discussed extensively via email, although here at GardenSite we do strive to provide the highest possible level of customer service, we also have to respect and adhere to the requirements put in place by our manufacturers (in this case, Shire GB) to ensure successful delivery and installation services for all of our customers.
We have sold Shire buildings for decades with the majority of them being purchased with installation. Installation is a service that we are proud to be able to offer nationwide and, in most cases, the fitters travel long distances and have to stay overnight for days at a time which is costly both logistically and financially. If a team turns up to find a base is not level, they categorically cannot complete (or even start) the build as this would cause structural issues that would worsen over time, including but not limited to timber movement and leaks. If an appointment fails due to the base being unsuitable, the cost is passed to the customer for payment. Therefore, it is absolutely essential that fitters are confident that customers’ bases are level prior to them attending an appointment in order to avoid this extra cost.
In your emails you state you are ‘honest and transparent’, and that on occasions we should just ‘trust’ our customers. I hope that the above helps you to understand why it is not viable for us as a company to conduct business in such a manner.
Lastly, I must disagree with your comment that we asked you to pay £180.00 upfront for another base. I can see that you did not wish to sign the indemnity contract to say you would be happy to proceed should any faults with the base be found. Therefore, an alternative base was offered, the cost for which would be refunded to you in full should the installers deem your base acceptable upon arrival.
We are happy to hear that you were pleased with the gentlemen who erected the Summerhouse for you, however, we understand you are less than satisfied with your overall experience, and we appreciate you taking the time to communicate your thoughts with us.
Kind regards,
Gaby
Team Leader / Customer Care Team, GardenSite.co.uk
Great Service
I ordered a Pontec PondoVario Fountain Pump 1500 last week and it arrived within 24 hours. Excellent service. I chose this pump because it allowed me to use a fountain and water feature at the same time.
20 de fevereiro de 2023
Opinião espontânea
Resposta da GardenSite
Dear Happy Customer,
Thank you for your review.
We hope you enjoy using your Pontec PondoVario Fountain Pump 1500.
Kind regards,
Customer Care Team, GardenSite.co.uk
Forest Greenhouse - great!
Ordered over the phone as had a query to sort out. Excellent helpful response, easy ordering and greenhouse arrived very promptly within a week. One piece to repair - immediate correspondance following photos taken by delivery driver, Andy Lewis, who was simply excellent. A smily happy face to the company! Haven't constructed yet, but the service has been excellent thus far. Thank you.
17 de fevereiro de 2023
Opinião espontânea
Resposta da GardenSite
Dear Katie Smith,
Thank you for your great review.
We are pleased to hear that your overall experience with us was positive. We will pass your feedback ref. the driver back to the relevant team too.
Thanks and kind regards,
Customer Care Team, GardenSite.co.uk
Excellent service
Great company, ordered a statue that arrived damaged, contacted Garden site who are arranged a replacement without any problems, excellent service
9 de fevereiro de 2023
Opinião espontânea
Resposta da GardenSite
Dear Anne,
Thank you for your 5 star review.
Firstly, may we sincerely apologise again for the original statue that arrived damaged. We are pleased to hear that the replacement was delivered in tact and to your satisfaction. Should you need any further assistance, please do not hesitate to contact us.
Kind regards,
Customer Care Team, GardenSite.co.uk
Happy US customer
I was able to order parts for my koi pond uv pond clarifier light through GardenSite which are currently not available in the US. They shipped quickly. Thanks so much
2 de janeiro de 2023
Opinião espontânea
Resposta da GardenSite
Dear Robert,
Thanks for taking the time to leave us a great review.
We take pride in being able to ship worldwide and are so happy to hear that your product was received safely and efficiently.
Please do not hesitate to email us should you require any further goods.
Kind regards,
Customer Care Team, GardenSite.co.uk
Lion head water fountain feature…
We bought a lion head water fountain feature. Delighted with quality and the service was excellent.
14 de outubro de 2022
Opinião espontânea
Resposta da GardenSite
Dear Steve Pike,
Thanks for your excellent review.
Our Henri Studio Lion is a popular wall plaque that we take pride in selling due to its unparalleled quality and detailed finish. We hope you enjoy using it as the warmer weather starts to kick in.
Kind regards,
Customer Care Team, GardenSite.co.uk
Effective Ordering & Delivery - Not So Sure of the Product
We ordered an Alex Rose garden furniture cover for a round table and chair set. The order process and delivery were fine and we received the product very quickly - around 2 days.
The cover fit the table set well and we created something to tent the top of the cover to allow rain to run off.
The fixing for the cover is a cord and grip that runs around the base of the cover. When pulled tight it all seemed OK - until the wind blew a bit.
The light winds easily got under the cover and picked the whole set up, blew 2 chairs over and moved the table across the patio. (This is a cast aluminium table - 1.2m dia - and chairs - quite heavy).
We have stored the table and chairs in an outhouse for this year and will look again next year to see if we can get the cover to work better.
20 de novembro de 2022
Opinião espontânea
Resposta da GardenSite
Dear tonyg,
Thank you for your review.
We are sorry to hear of the issues you have experienced with your cover. This does not sound like a fault with the cover itself - it can happen to any set of furniture in windy conditions if the table or chairs are not weighed down so we would recommend doing this in such conditions.
Please let us know if you would like any further assistance.
Kind regards,
Customer Care Team, GardenSite.co.uk
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