⭐⭐⭐⭐⭐ I had a fantastic experience with Gateway2Lease from start to finish. The whole process of securing my EV lease was smooth, transparent, and far less stressful than I expected. Communi... Ver mais
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Great from start to finish! Really lovely people who seemed to genuinely care about my journey in getting me the car I wanted with reassurance and no pressure. Customer service these days I fin... Ver mais
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Excellent experience from start to finish. Polite and friendly staff who kept in contact throughout the process explaining everything. Also asked for an earlier delivery date which was accomodated. A... Ver mais
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Gateway leasing made the process of leasing straightforward from start to end. They explained each step clearly and were helpful when any questions were raised. Ruth was very helpful. Would definitely... Ver mais
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We offer competitive vehicle leasing to personal and business customer across the UK. Based in Worcestershire we have a team of 35 friendly staff ready to provide a superb customer experience.
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4,7
Excelente
532 opiniões
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Looks good… until something goes wrong
I don’t usually leave reviews like this, but I think it’s important people understand how a company behaves when things don’t go to plan.
On the face of it, Gateway2Lease appear to provide a good service. Their Trustpilot reviews suggest that when everything runs smoothly, the experience is positive. And to be fair, that may well be the case.
However, my experience was very different.
Initially, they secured me a vehicle and then later advised it was no longer available. These things can happen in leasing, so I didn’t make a major issue of it at the time—but in hindsight, it was an early warning sign.
The bigger issue came with delivery. I took time off work to receive the vehicle, and was repeatedly told it would be delivered that day. It never arrived, and there was no communication from the driver. Despite this, I was then expected to make myself available at short notice the following day, including stepping out of meetings to collect the car—which I ultimately had to do because I was left without transport after my existing vehicle had already been taken.
To their credit, they did uphold my complaint. However, this is where you really see how a company operates.
Despite acknowledging the situation, they refused to refund their £300 administration fee, maintaining that the issue was not their responsibility as a broker. Instead, they relied on a goodwill gesture from the delivery company, which was increased to £200 after challenge.
What was particularly disappointing was the handling from the “Customer Experience Manager,” who did very little to actually improve or manage my experience. The process became drawn out, and ultimately communication stopped altogether over what amounted to a relatively small difference (£100) needed to reach a fair settlement.
It’s easy for a company to look good when everything goes smoothly. The real test is how they respond when something goes wrong and whether they take ownership of the overall customer experience.
Based on my experience, I would strongly encourage others to consider that before choosing to use them.
31 de março de 2026
Opinião espontânea
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I had a fantastic experience with Gateway2Lease from start to finish. The whole process of securing my EV lease was smooth, transparent, and far less stressful than I expected.
Communication was excellent throughout — quick responses, clear explanations, and no pushy sales tactics. They took the time to understand what I needed and helped me find the right deal without any hassle.
Everything was handled efficiently, and the delivery timeline was exactly as promised. It’s rare to find a service that’s both professional and genuinely easy to work with, but Gateway2Lease absolutely delivered.
Would highly recommend to anyone looking to lease an EV — I’ll definitely be using them again in the future.
20 de abril de 2026
Resposta da Gateway2Lease
Thank you so much for your fantastic 5-star review, David!
We’re delighted to hear that your experience with Gateway2Lease was smooth, transparent, and stress-free from start to finish. It’s great to know the communication, clarity, and tailored support made the process of securing your EV lease straightforward and enjoyable.
We really appreciate your kind words and recommendation, and we look forward to working with you again in the future.
Wishing you many happy miles of motoring and plenty of magical adventures in your new lease vehicle 🚗✨
Best wishes,
Jodie and the G2L Team
Very simple and professional service…
Very simple and professional service and secured my lease at a cheaper price than other brokers.
7 de abril de 2026
Resposta da Gateway2Lease
Thank you for your fantastic 5-star review, Simon!
We’re delighted to hear you found the service simple and professional, and that we were able to secure you a great deal on your lease. It really means a lot.
Wishing you many happy miles of motoring and plenty of magical adventures in your new vehicle — enjoy every moment!
All the best,
Jodie and the G2L Team
Great service to help me select the car…
Great service to help me select the car I wanted, good follow up on delivery dates and great delivery service.
7 de abril de 2026
Resposta da Gateway2Lease
Thank you so much for your fantastic 5-star review, Mike!
We’re really pleased to hear that you received great support in selecting the right car, along with clear communication and helpful updates on delivery dates. It’s also wonderful to know the delivery service itself met your expectations.
We truly appreciate your kind feedback and your support.
Wishing you many happy miles of motoring and plenty of wonderful journeys in your new car!
Best wishes,
Jodie and the G2L Team
Great from start to finish
Great from start to finish!
Really lovely people who seemed to genuinely care about my journey in getting me the car I wanted with reassurance and no pressure.
Customer service these days I find is lacking in so many businesses but the customer service o received and have continued to receive has been top notch!
Keep up the good work and I look forward to taking out my next vehicle in the future.
7 de abril de 2026
Resposta da Gateway2Lease
Thank you so much for your wonderful 5-star review, Dan!
We’re absolutely delighted to hear that your experience felt great from start to finish and that you felt genuinely supported throughout your journey. It means a lot to us that you appreciated the reassurance, care, and lack of pressure — that’s exactly the kind of service we aim to provide.
Your kind words about our customer service really mean a great deal, especially in today’s world, and we’re so pleased we’ve been able to make such a positive impression.
We truly appreciate your support and look forward to helping you again when you’re ready for your next vehicle.
Wishing you many happy miles of motoring and plenty of magical adventures in your new car!
Best wishes,
Jodie and the G2L Team
Friendly, helpful people
Straight forward, timely communication, always helpful with very competitive prices.
30 de março de 2026
Resposta da Gateway2Lease
Hi Graham,
Thank you so much for your kind review! We're really pleased to hear you found our team friendly and helpful, and that everything was straightforward with timely communication.
We’re always striving for that fifth star—if there’s anything we could have done to make your experience even better, we’d love to hear your thoughts.
In the meantime, we hope you enjoy many happy miles of motoring and plenty of magical adventures in your new lease vehicle!
Best wishes,
Jodie and The Gateway2Lease Team
Excellent communication and help
Excellent communication and help, especially from Ruth who sorted some last minute issues amazingly well and kept me updated. Fantastic customer service
9 de março de 2026
Resposta da Gateway2Lease
Thank you so much for your kind 5-star review, Alex.
We’re delighted to hear you were pleased with the communication and support throughout your experience. It’s especially lovely to hear your feedback about Ruth—she’ll be thrilled to know her efforts made such a positive difference, particularly in resolving the last-minute issues and keeping you updated.
Wishing you many happy miles of motoring and enjoyable journeys in your new vehicle.
Best wishes,
Jodie and the G2L Team
Great service
Gateway leasing made the process of leasing straightforward from start to end. They explained each step clearly and were helpful when any questions were raised. Ruth was very helpful. Would definitely use again. To top it all they were very competitive.
23 de março de 2026
Resposta da Gateway2Lease
Thank you for your wonderful review.
We’re delighted to hear that you found the leasing process straightforward from start to finish and that everything was clearly explained along the way. It’s also great to know Ruth was especially helpful throughout your experience—she’ll be really pleased to hear your feedback.
We truly appreciate your kind words and are so glad we could offer a competitive and supportive service. We look forward to helping you again in the future.
Wishing you many happy miles in your new lease vehicle and lots of enjoyable journeys and memorable adventures along the way.
Best wishes,
Jodie and the G2L Team
Superb service and communication…
Superb service and communication throughout the process. Highly recommended!
23 de março de 2026
Resposta da Gateway2Lease
Thank you so much for your kind 5-star review, Zee.
We’re delighted to hear you were happy with the service and communication throughout the process—it means a lot to the team.
Wishing you many happy miles in your new lease vehicle and lots of enjoyable journeys and memorable adventures along the way.
Best wishes,
Jodie and the G2L Team
Delivery date was changed at last minute
16 de março de 2026
Resposta da Gateway2Lease
Good afternoon,
Thank you for your feedback. We’re sorry to hear that the delivery date was changed and understand how frustrating that can be. We appreciate you taking the time to share your experience, as it helps us continue to improve our service.
Best wishes,
Jodie and the G2L Team
Excellent professional experience
Excellent experience from start to finish. Polite and friendly staff who kept in contact throughout the process explaining everything. Also asked for an earlier delivery date which was accomodated.
All in a very easy transaction with no stress, the car just arrived when they said it would
16 de março de 2026
Resposta da Gateway2Lease
Thank you for your fantastic review, Zak! 🌟 We’re delighted to hear your experience was excellent from start to finish. It’s wonderful that our polite and friendly team kept you informed, accommodated your request for an earlier delivery, and made the whole process smooth and stress-free.
Enjoy your new car, and thank you for trusting us to make it such an easy experience! 🚗✨
Best wishes,
Jodie and the G2L Team
The made the whole process easy
The made the whole process easy and answered every question or query I raised.
16 de março de 2026
Resposta da Gateway2Lease
Thank you so much for your kind review, Chris! 😊 We’re thrilled to hear that the process was easy and that all your questions were answered. Making things smooth and stress-free for our clients is always our goal! 🚗✨
Wishing you countless enjoyable journeys and exciting adventures in your new lease vehicle!
Best wishes,
Jodie and the G2L Team
First Class service very professional…
First Class service very professional done with perfection. Len
3 de março de 2026
Resposta da Gateway2Lease
Thank you so much for your kind words, Len! 🌟 We’re delighted to hear you found our service first-class, professional, and executed to perfection. Your feedback means a lot to the team, and we truly appreciate your support! 🚗✨
May your new lease vehicle take you on many joyful journeys and unforgettable adventures!
Best wishes,
Jodie and the G2L Team
Excellent service as always from G2L
Excellent service as always from G2L, especially Claire & Ruth. Would definitely recommend. Thank you.
16 de março de 2026
Resposta da Gateway2Lease
Thank you so much for your fantastic 5-star review! 🌟 We’re thrilled to hear you had another excellent experience with G2L, and Claire & Ruth will be delighted by your kind words.
Wishing you countless enjoyable journeys and exciting adventures in your new lease vehicle! 🚗✨ Your recommendation means the world to us—thank you!
Best wishes,
Jodie and the G2L Team
Good clear comms through the lease…
Good clear comms through the lease process and competitive pricing
9 de março de 2026
Resposta da Gateway2Lease
Thank you for the 5-star review, Ian!
We’re really pleased to hear that you found the communication clear throughout the lease process and that our pricing was competitive. Making the process straightforward and transparent for our customers is something we always aim for.
We truly appreciate your feedback and your support. Wishing you many happy miles of motoring, and please don’t hesitate to reach out if we can help again in the future! 🚗
Best wishes,
Jodie and the G2L Team
Resposta da Gateway2Lease
Thank you for the great 5-star review, Peter!
We’re really pleased to hear that you found the process easy and that our communication met your expectations once again. Keeping our customers informed every step of the way is something we take great pride in.
We truly appreciate your continued support and look forward to assisting you again in the future. Wishing you many happy miles of motoring! 🚗
Best wishes,
Jodie and the G2L Team
First class service
Seamless process from beginning to end nothing too much trouble for the teams involved. Thank you
9 de março de 2026
Resposta da Gateway2Lease
Thank you for the fantastic 5-star review, Lee!
We’re delighted to hear that you experienced first-class service and that the whole process felt seamless from beginning to end. The team always aims to make everything as smooth and straightforward as possible, so it’s great to know that nothing was too much trouble.
Your kind feedback means a lot to everyone involved. Thank you again for choosing us, and we wish you many happy miles of motoring ahead! 🚗
Best wishes,
Jodie and the G2L Team
Excellent service
9 de março de 2026
Resposta da Gateway2Lease
Thank you for the 5-star review, David!
We really appreciate your kind feedback and are delighted to hear that you received excellent service. The team always strives to make the process as smooth and straightforward as possible.
Thank you for choosing us, and we wish you many happy miles of motoring! 🚗
Best wishes,
Jodie and the G2L Team
Great experience with Gateway2lease
Great experience dealing with the team at Gateway2Lease. Beth & Sam were exceptional from start to finish. We'll definitely be in touch for our next car.
2 de março de 2026
Resposta da Gateway2Lease
Hi Andy,
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you had a great experience with Gateway2Lease and that Beth and Sam provided exceptional service from start to finish. I’ll be sure to pass on your kind feedback to them – they’ll be thrilled to hear it.
We wish you many happy miles of motoring and plenty of magical adventures in your new lease vehicle. We look forward to helping you again when it’s time for your next car!
Best wishes,
Jodie and The Gateway2Lease Team 🚗✨
Resposta da Gateway2Lease
Thank you for your 5-star review Jodi!
We’re so pleased to hear you found our team helpful and the process quick and straightforward. It’s great to know you’re happy with the service you received — that’s exactly what we aim for!
Wishing you many happy miles of motoring, and we’re always here if you need anything in the future 🚗
Best wishes,
Jodie and the G2L Team
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