GB Foam Opiniões 

292
•
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Excellent cushion as described. Very happy with our seat cushion which arrived in good condition. The website ordering was very clear and easy to use.

Classificada 5 em 5 estrelas

Easy to follow instructions for measuring the cushions I wanted. Arrived in less than 2 days. Great quality product and good price

Classificada 2 em 5 estrelas

The luxury soft foam for seat backs is not luxurious, soft, or suitable for seat backs, despite what their website claims. There are no refunds, as every order is made to measure, which is fair e... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Great service from GB Foam Direct! I initially chose them because their video explaining how to measure the foam made the whole process easy to understand and follow. I was also advised to draw... Ver mais

Informações sobre a empresa

  1. Construção e fabricação

Informação fornecida por diversas fontes externas

Buy Foam cut to size & shape Fast with GB Foam Direct. Our step-by-step foam calculator will instantly help you with replacement sofa cushions, custom cut upholstery foam, caravan seats, boat cushions & more. With over 25 shapes and 12 quality grades o...


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

292 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 66% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(292)

42 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Don't waste your time with this…

UPDATE:

I have a delivery report for the second email i sent on 19th. When i sent it again yesterday you responded saying you had replied yet now you say you never got it!!! Make your mind up! Your lies and customer service have been appalling. I have now found an amazing company to provide what I need

This company have lied through their teeth in their response. After Lauren asked if i could call her on 19th I replied with more photographs and questions. when I chased up on 26th for a response she said she had sent one and asked to call!!! I didn't believe it so asked her to forward that email to me as proof and didn't hear anything else from her. Clearly she had lied because your response says Lauren never heard back from me on 19th yet she said yesterday that she had replied to the second email!!!!

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Don't waste your time with this company. Got one email from them a week ago, I emailed back asking for some info/advice and never heard back. Emailed again this morning and got short response saying they replied (which they didn't) and to speak on phone to them- replied saying can't do that during working hours and could they forward in the email they allegedly sent a week ago and heard nothing since! Absolute waste of time company!

26 de setembro de 2024
Opinião espontânea
logótipo da GB Foam

Resposta da GB Foam

Hi Sharon,

I'm currently looking at numerous emails between you and my colleague Lauren, including her replies from the 19th of September at 16:02 and 16:52 and then the 26th of September at 09:22 and 10:28.

After your 2nd email, Lauren requested that you call us to discuss your sofa cushion, as you were looking for advice on what to order for a replacement cushion and the pictures provided needed to give us more information. At this time, we hadn't been informed that you could not speak during your working hours.

Comms ended initially on the 19th with Lauren requesting you to call us, we then didn't receive any further reply from you until the 26th when you requested a response and informed us that you were unable to speak during working hours. Lauren's response on the 26th of September at 10:28 has requested further information from you. I will provide the relevant info from that email below, in case you haven't received it.

"The cushion attached does this have a border or just a single seam? If single seam what we call pinched edge this is very hard to replicate this with foam. If not what is the overall thickness of the cushion?"

Apologies for any inconvenience caused.

Update: Hi Sharon, I have read your update and sent a copy of Lauren's response to your 2nd email. This is the last comms we received on the 19th.

Kind regards

Classificada 5 em 5 estrelas

Superb customer service from John & Sophia

Superb customer service from John and Sophia!! I had urgent need of leg rests due to a serious knee injury. The team made sure I had leg supports before the weekend even though I had missed their deadline. Thank you so much!!

26 de setembro de 2024
Opinião espontânea
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Resposta da GB Foam

Hi Angelina, glad the team could help! Wishing you a swift recovery.

Classificada 5 em 5 estrelas

Great cheap dog bed option!

Ordered a piece of 4" thick firm upholstery foam to make a bed for our new puppy, as it was much cheaper and better quality than buying one. Very impressed with the quality and puppy very happy. Delivery was very quick. Will buy more.

23 de setembro de 2024
Opinião espontânea
logótipo da GB Foam

Resposta da GB Foam

Hi Natalie, appreciate your review! Glad we help your puppy find a nice cosy bed.

Classificada 5 em 5 estrelas

GB Foam

GB Foam - arrived home from hospital to find the easy chair I had used for a long time was not practical to get in and out of. Realised I needed extra shaped cushions to allow ease of accessSent GB Foam a diagram of what was required the foam cushions arrived by return for a very reasonable price. Very courteous service with a very fair price, I was very pleased.

13 de setembro de 2024
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Resposta da GB Foam

Hi Peter, thanks for taking the time out to leave us a review. We're so glad you liked the service.

Classificada 1 em 5 estrelas

Avoid

I ordered and paid for the foam that I needed, 6 pieces in total.
2 out of the 6 pieces were not the correct thickness that I paid for.
I have emailed the company 2 times with photographic evidence but to no avail.
Nobody has got back to me about my issue.

12 de setembro de 2024
Opinião espontânea
logótipo da GB Foam

Resposta da GB Foam

Hi NT, sorry to read you've had a problem with your order. We don't seem to have an email of this nature in our inbox. Can you either contact the office on 01494 441177 or send a new email to sales@gbfoam.com quoting your order number and we'll get this sorted out for you right away. Thank you and apologies for any inconvenience caused.

Classificada 5 em 5 estrelas

Brilliant

Excellent company. Simple web site, easy to work out costs, swift delivery and fabulous customer service.

22 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great value, delivered quickly

Really happy with purchase, great value, quick turnaround and helpful staff. Wasn't sure what to expect when I ordered, very pleased with what I received - mesaurements were exact and description of foam was accurate.

22 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great replacement

We bought this as a replacement for one of our sofa cushions that had gone soft and saggy. This is a quality product and fits perfectly. Will definitely use you again. Thanks

9 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic service

Fantastic service. Understood exactly what I wanted and sent very quickly. Delighted.

9 de agosto de 2024
Opinião espontânea
logótipo da GB Foam

Resposta da GB Foam

Thanks Shani. Glad the team could assist you. Have a great weekend!

Classificada 5 em 5 estrelas

T shaped foam

I purchased the foam for a pew that is part of our kitchen table seating. I found the website easy to navigate, with good explanations and guidance which resulted in my measurements being spot on and the T-shaped cushion fitting perfectly. The foam and sock seem to be high quality. Delivery was smooth and quick; I was able to select my delivery day which is extremely helpful. One very happy customer so thank you.

1 de agosto de 2024
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logótipo da GB Foam

Resposta da GB Foam

Thank you Mel! We're glad you're happy with the foam and that you appreciated our delivery day selection.

Classificada 5 em 5 estrelas

We needed a piece of foam custom cut…

We needed a piece of foam custom cut for our sons floating bed, I didn’t know what to expect to be honest I placed the order it was shipped so fast and the foam fitted perfect, will be purchasing again from this company

5 de julho de 2024
Opinião espontânea
logótipo da GB Foam

Resposta da GB Foam

Hi Tracey, thanks for the lovely review. Have a great day!

Classificada 5 em 5 estrelas

Arrived on time and super quick…

Arrived on time and super quick delivery Perfect measurements and exceeded expectations Would recommend this company and use again

30 de julho de 2024
Opinião espontânea
logótipo da GB Foam

Resposta da GB Foam

Thanks for taking the time to review us Judith, so glad we could help.

Classificada 5 em 5 estrelas

Great experience

I ordered a large custom piece recently. The foam arrived promptly with DPD, to the perfect dimensions and very comfortable/ good quality too. I found ordering by the website very straightforward, and the price considerably better than competitors, so I definitely recommend.

2 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Perfect cushions

I've ordered from GB Foam Direct twice and both purchases were perfect. In total I ordered 6 cushions (4 for a sofa and 2 for a chair). I really like how the website generates a picture of the shape and measurements of your order so you can see that it's correct. This was great since one of my cushions was a trapezoid (trapezium). You can order in MM, CM or inches, so make sure you select the right units!

All cushions were cut perfectly and they look very tidy wrapped in Dacron and Stiockinette (this also allows the cushions to slide into the covers easily). You can choose your delivery date when ordering and the courier they used for my orders was DPD (which was great because DPD allows delivery to a safe place).

I measured my cushion covers using the tips in the video on their website. However, my only complaint is that the website measuring instructions say that adding Dacron and Stiockinette increases the foam thickness by 1cm on top and bottom. This seems to imply that you should reduce your measurements by 2cm. After looking at the thickness of the Dacron on my old cushions, this didn't seem correct. So I rang GB Foam (a real person answered on the second ring!) and they advised to order the sizes as measured from the covers and the Dacron and Stockinette would fill out the covers a bit more so they didn't sag. This advice was correct and the cushions fit perfectly.

29 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Very impressed

Very impressed with the customer service, speed of delivery and the quality of the product. If you're in doubt about the measurements of the foam you need, ask - for us, Simon from the sales team was very helpful and knowledgeable.

2 de maio de 2024
Opinião espontânea

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