GB Foam Opiniões 

292
•
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Excellent cushion as described. Very happy with our seat cushion which arrived in good condition. The website ordering was very clear and easy to use.

Classificada 5 em 5 estrelas

Easy to follow instructions for measuring the cushions I wanted. Arrived in less than 2 days. Great quality product and good price

Classificada 2 em 5 estrelas

The luxury soft foam for seat backs is not luxurious, soft, or suitable for seat backs, despite what their website claims. There are no refunds, as every order is made to measure, which is fair e... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Great service from GB Foam Direct! I initially chose them because their video explaining how to measure the foam made the whole process easy to understand and follow. I was also advised to draw... Ver mais

Informações sobre a empresa

  1. Construção e fabricação

Informação fornecida por diversas fontes externas

Buy Foam cut to size & shape Fast with GB Foam Direct. Our step-by-step foam calculator will instantly help you with replacement sofa cushions, custom cut upholstery foam, caravan seats, boat cushions & more. With over 25 shapes and 12 quality grades o...


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

292 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 66% das suas opiniões negativas

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4,4

Todas as opiniões

(292)

42 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Ordered clipped window seat

Ordered clipped window seat, one measurement was not taken into account and foam cut wrong shape. Lovely girl phoned and initially thought nothing could be done as had already been cut but she had a word with someone senior and they agreed to redo the order at no more cost. Whether my mistake or theirs I don’t know but top service from this company and saved me over a hundred pounds! Recommended

30 de abril de 2024
Opinião espontânea
logótipo da GB Foam

Resposta da GB Foam

Hi Glen, thanks for your kind review. I'm glad we could help you get your window seat cushion sorted. Have a great day!

Classificada 1 em 5 estrelas

It's a real shame

It's a real shame. The order and delivery went well. But the piece was twice as wide as ordered! Someone messed up. When notified, GB Sales appeared to spring into action and said their courier could come and pick up the wrongly measured piece within a couple of days, and deliver the correct size. Fine! But that was the last we ever heard of it, despite several chasing emails which went unanswered. So we ended up hacking the piece with kitchen knives, functionally Ok but a completely unnecessary aggravation!

23 de abril de 2024
Opinião espontânea
logótipo da GB Foam

Resposta da GB Foam

Hi Andrew,

Apologies for our initial sizing error here.

As you mentioned, we were quick to respond to your first email, offering to rectify the issue but unfortunately, your subsequent reply never came through to our inbox, thus causing a break in communication. We will look to investigate why this happened.

If you do still want us to send your foam, we'll of course be happy to do so or else I can arrange a discount for a possible future order or we can discuss other possibilities. Feel free to contact us on 01494 441177 if you wish to discuss the matter further.

Thanks. Wishing you a pleasant day.

Classificada 5 em 5 estrelas

Breathed life into our sofa

Breathed life into our sofa. I ordered a replacement cushion for one of our sofas as a 'test'. I took measurements as directed, selected the recommended foam, stockinette and dacron, placed the order and it arrived within a couple of days. I could not be more happy with the results. After a bit of a squeeze getting the old cushion out and replacing with the new cushion the result has been a revelation. I will now order a second replacement cushion in the very near future.

19 de abril de 2024
Opinião espontânea
logótipo da GB Foam

Resposta da GB Foam

Thanks for your great review ChrisLV. So glad that you're pleased with your foam. See you again soon.

Classificada 5 em 5 estrelas

I needed to recover my caravan seats…

I needed to recover my caravan seats and found the foam needed replacing too. I found the measuring guide really useful and the price was great. I ordered 4 bench cushions and were delivered in a couple of days. I am really impressed with GB Foam and will be using them again to order sofa cushions.

17 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I got exactly what I wanted

I wanted a small piece of dense foam to add to the bed in my campervan. GB Foam had exactly the right kind and cut the small size I wanted. It arrived on my chosen delivery day. Thank you

14 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great Service !

Quickest delivery ever ! Easy to order too. Foam purchased was to use as a topper inside my sofa base cushions as mine are so hard and flat. Made them more comfortable for now until get them fully restuffed ! They also look plump now ! Thank you so much!

22 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great company

Great company. Cushions were a perfect fit due to easy to use measuring guide and foam choices. My sofas now feel like new. Thank you.

22 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent customer service

Ordered 4 cushions to replace mixed-fibre cushions on expensive Duresta sofas. The Duresta items were fairly flat after many years of use. We wanted to create some lift, both upwards and downwards and allowed 50mm extra on a seam-seam measurement of 125mm. (so 175mm)

One other site suggested that the Dacron layers would flatten so can be ignored but GB Foam website suggests adding 10mm top and bottom. After discussions with staff by phone, about how much allowance to make, it was suggested that the 10mm was the 'new' condition and it would flatten over time.
We went for the ‘recommended’ Luxury MEDIUM Sofa Foam – GB41M for £305.
2 days later one pair arrived and the other pair the following day.

Conclusions:
Dimensions generally as ordered. The Dacron is at least 10mm which is good, but hard work to get them into the Duresta covers! (With hindsight, I should have perhaps added say 25-30mm not 50mm.
The cushions looked good and quite firm.
The foam did smell for a few weeks gradually reducing.
After getting used to the cushions we noticed that one of them was softer than the other three, although all grey in colour? I contacted GB (4-5 weeks after purchase) and although it was apparently very rare but possibly a separate batch, they sent a new replacement two days later! Excellent customer service and would definitely recommend them.

5 de fevereiro de 2024
Opinião espontânea
logótipo da GB Foam

Resposta da GB Foam

Hi Alan,

Thank you for your feedback. We're so happy that you're pleased with your foam and that our staff were able to assist you with your query.

Wishing you a pleasant day!

Classificada 1 em 5 estrelas

No returns!

They have a returns policy on their website which as far as I could tell said they could return / replace but when I ordered the foam and it was not the right density for what I needed, I rang them and they said they do not offer returns or refunds. I literally just wanted to swap it for another density of the same size. Really awful service, unhelpful customer service. Steer clear, go somewhere where they're a bit more flexible and sensitive to customers needs.

12 de março de 2024
Opinião espontânea
logótipo da GB Foam

Resposta da GB Foam

Hi Delish,

I'm sorry to read that you were dissatisfied with your experience.

Your order was custom-made precisely to the measurements you provided us, using the foam that you specified on your order. Because the foam had been custom-made to what you requested, it can no longer be repurposed, meaning we could not accept a return in this instance. This is stated in our terms and conditions and is standard practice for not only our industry but also the majority of services that offer custom-made products. We accept returns of standardised goods or in the instance that goods are supplied incorrectly.

We always try to be sensitive to the needs of our customers and fully encourage anyone to first check the information on our website concerning foam grades and also contact us if they still need clarification. Our team are more than happy to answer any questions and provide recommendations based on the customer's needs.

I understand that you may be disappointed but hope you'll reconsider leaving us a 1-star rating.

If you wish to discuss the matter further, please reach out. I'd be happy to arrange a discount if you do wish to reorder the foam in a different grade but understand if you would also prefer not to.

Wishing you a pleasant day.

Classificada 5 em 5 estrelas

Faulty product and no customer service

The cushion I ordered was bigger than the size I ordered so the cover didn’t fit. I emailed the contact address with images of the problem illustrated with a measuring tape to illustrate the problem and did not receive an annswer. The telephone number is never answered. Incompetent and dishonest.

Following my review GBfoam reached out but I’m still waiting to hear how they propose to resolve the error.

A new correctly sized bolster has arrived free of charge!

19 de fevereiro de 2024
Opinião espontânea
logótipo da GB Foam

Resposta da GB Foam

Hi ML,

Sorry to read that the foam you received was oversized. Although it's rare, if we ever mistakenly supply an incorrect piece of foam, we always replace it promptly.

It's possible we didn't receive your message so were unaware of your circumstances.

Please could you send an email to sales@gbfoam.com along with your order number or call us (01494 441177) between the hours of 9am - 5pm Monday - Thursday or 9am - 3pm on a Friday and one of our team will be happy to assist you.

We constantly monitor our inbox and have multiple members of staff answering the phones during business hours, so you should not experience any issues here.

Wishing you a pleasant day.

Classificada 5 em 5 estrelas

Quick and to spec

I've ordered replacement cushions for an Ikea sofa. Beacause it was my first time replacing sofa cushions I wasn't sure I've measured correctly, even though I followed the handy measuring guide on the website. I'm happy to report the cushions that were delivered fit nicely (were actually a bit oversized but that's probably by design and makes them look good and plump).
In terms of price/quality, while the original Ikea cushions used better materials and were more complex but started to look and feel saggy after about 2 years. So far, the replacement cushions feel firmer so fingers crossed they'll last longer than 2 years. They're not cheap, I suspect as a consequence of being made to order. But I think the ~£130 is well worth it to save a £1200 sofa.
I was pleasantly surprised by the quick turnaround. Ordering on a Saturday I could get the cushions on the next Tuesday.
All in all, quite happy with the purchase. Thank you!

P.S: forgot to say: size was good and I had no issue putting the new cushions into the covers, even by myself. Took less than 5 minutes in total.

25 de janeiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

11/10 for GB Foam!

I make cushions for traditional wooden boats, and use GB foam to supply the inners. Sophia has been so helpful from day one, and always rises to the challenge whatever peculiar shapes I present her with! The foam is top quality, always the perfect size and where I use more than one density, laminated perfectly. After experiences with other foam companies with much lower standards, having GB foam on hand is like coming home to a comfy chair and a nice cup of tea and my stress levels and profit margins have gone down and up accordingly. Thanks guys! Look forward to working more with you in 2024 :)

19 de dezembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service.

I ordered a couple of sofa seat cushion sponges. I thought it was a bit expensive, but needed them as the old stuffing made the sofa resemble an ape's nest. So I bit the bullet & paid online. They arrived the next day & I was pleasantly surprised. I had chosen Dacron to give it a little lift & stockinette to cover it all. I now take my words back.
They are worth every penny. I'm so pleased with my 'new' sofa & highly recommended GB Foam Direct.

21 de novembro de 2023
Opinião espontânea

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