GB Foam Opiniões 

292
•
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Excellent cushion as described. Very happy with our seat cushion which arrived in good condition. The website ordering was very clear and easy to use.

Classificada 5 em 5 estrelas

Easy to follow instructions for measuring the cushions I wanted. Arrived in less than 2 days. Great quality product and good price

Classificada 2 em 5 estrelas

The luxury soft foam for seat backs is not luxurious, soft, or suitable for seat backs, despite what their website claims. There are no refunds, as every order is made to measure, which is fair e... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Great service from GB Foam Direct! I initially chose them because their video explaining how to measure the foam made the whole process easy to understand and follow. I was also advised to draw... Ver mais

Informações sobre a empresa

  1. Construção e fabricação

Informação fornecida por diversas fontes externas

Buy Foam cut to size & shape Fast with GB Foam Direct. Our step-by-step foam calculator will instantly help you with replacement sofa cushions, custom cut upholstery foam, caravan seats, boat cushions & more. With over 25 shapes and 12 quality grades o...


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

292 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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Respondeu a 66% das suas opiniões negativas

Geralmente responde dentro de duas semanas

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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(292)

42 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Amazing, just buy them now!

Really helpful presale staff, ordering online was very easy, order arrived the next day!
Was worried if they would fit/make a big difference but genuinely impressed, the fibre filled ones we had were around 5 years old, the replacement has made it better than it was originally!

9 de março de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Brilliant Service from start to finish!

Brilliant - first class service, ordered Tuesday and they were here on Thursday!, I was really nervous about getting the measurements correct, and was confused what on the type of foam needed for replacing the rubbish fibre in sofa, the people in the online chat and on the phone, were really helpful and gave me all the advice and help I needed, they fit perfectly and has made the sofa look great again!.. and at a great price!

2 de março de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

My sofa is as good as new.

I replaced the sagging cushions in my 12 year old sofa and they are now as good as new. My backache is also better!!!! I shall now replace the cushions in the second, matching sofa. I am delighted!

18 de fevereiro de 2023
Opinião espontânea
Classificada 4 em 5 estrelas

Perfect made to measure foam!

Perfect made to measure foam! The website experience was great, I ordered and paid very easily. The foam came exactly in the size I ordered. Very happy with the quality of the product.

The only reason I have given 4 star is due to the lack of communication. My order did not come on the day I chose for it to be delivered and I didn’t receive and dispatch emails. The delivery driver arrived when was expecting (I was sleeping) as I didn’t know when it was going to come.

16 de fevereiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Highly recommended!

I'm so pleased I found this website. We've been thinking about replacing our sofa cushions for a while now and I've been shopping around for a good price. GB Foam were a really good price and the shipping options are great, with the option to choose specific dates.

We ordered mid-morning yesterday, and the cushions arrived via DPD before 8am this morning! The foam is great and odour-free and the construction is really professionally done. I'm absolutely over the moon with these, and the husband hasn't left the sofa since they arrived. They've given the sofa, which was immaculate aside from the well used seat cushions a new lease of life and it looks brand new again.

As the foam in the old cushions protruded above and below the side seams of the covers, I was a bit unsure about measurements so called them and spoke to Sophia who was super-helpful. In the end I gave the measurements of the existing foam and added a note in the comments box to let them know they were foam and not cover sizes. There are options for different types and quality of foam, wadding and stockingette cover - we went for both 'add-ons' and foam type GB41M, which is nice and firm, not too firm and will last a long time.

With the thick wadding and stockingette covering, these have slightly narrowed the cushion seat width as they fill the cover so well, but with use this will bed in perfectly. Absolutely chuffed to bits - thanks to everyone involved!

15 de fevereiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Faultless service

So easy to use the website, guidance was on point, putting dimensions in and getting a quote was easy, and delivery was really fast. Can’t fault them.

31 de janeiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

AMAZING company for new sofa cushions!

Needed new high quality foam for our old sofa cushions - this company couldn’t be more helpful: all tech specs for the foam available on their website, help with how to measure up, super quick service and delivery and the best after-sales support I’ve seen in a very long time from the amazing Sophia (who definitely should get a raise!).
Best of all we’ve got our sofa back to how it should be (better in fact!) and these new cushions should last for years!

6 de janeiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Perfect

Perfect! Worked out dimensions. Ordered, it came no problem just like previous orders. They used DPD who actually deliver packages (unlike EVRI/Hermes & APC).
Without the quality courier we would not have made an order

29 de novembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent

The replacement foam for my sofa arrived today and is excellent,very comfortable, super fast delivery and will definitely be ordering again thank you.

6 de dezembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

The foam panels and bass traps were…

The foam panels and bass traps were just what I needed to treat my home studio. Delivery was prompt and the method of fixing them to walls/cupboard-doors worked well.

1 de dezembro de 2022
Opinião espontânea
logótipo da GB Foam

Resposta da GB Foam

Thanks for your kind review Ervin.

Have a great day!

Team GB Foam

Classificada 5 em 5 estrelas

Just Great

Easy to use. Good communication. Fast delivery.
And really pleased with the foam, breathed new life into a favourite armchair.

30 de novembro de 2022
Opinião espontânea
logótipo da GB Foam

Resposta da GB Foam

Thanks for your kind review Cheryl.

Have a great day!

Team GB Foam

Classificada 1 em 5 estrelas

Disgusting customer service lies

I purchased an item on a Wednesday and paid £9.99 for next working day delivery so it should have been here on Friday at the latest as it clearly states on their website 'Zone 1 = Next Working Day'

The DPD tracking number on my order was invalid and DPD confirmed this when I spoke with them and they also confirmed that they did not have any delivery scheduled to be delivered to me.

I tried to contact them over Facebook Messenger over the weekend but they were closed until Monday.

I rang and spoke with a lady on the Monday morning who blatantly lied to me several times. She said that it was already at the DPD depot and is getting delivered tomorrow. She also said she would send me the details via email so I gave her my email address and I haven't received anything. She also said that the £9.99 is your standard charge and doesn't mean next working day even though it clearly states that on their website.

I then got a reply on Messenger stating ‘I can see that it should be leaving our factory today for delivery this week.’

So, who is telling the truth???

I messaged them back and told them about the telephone conversation above and their reply was ‘Thank you for your message. We will refund your order in full as i do not think it will be delivered as it looks like the order has gone missing with DPD. Due to a foam shortage on that grade we will not be able to send this out.

Obviously, none of them were telling the truth as the order had never been produced and now they were trying to put the blame on DPD…disgusting customer service and totally uncalled for. All they had to say was it was either a delay or a mistake.

5 de dezembro de 2022
Opinião espontânea
logótipo da GB Foam

Resposta da GB Foam

Hi John,

Sorry to read that you were unhappy with your experience and apologies for our administrative error this time.

There's currently a nationwide shortage of foam right now as well as additional stress on courier services as a result of the Royal Mail strikes. Whilst we're making every effort to process orders on time, we do expect some delays to occur.

If you wish to discuss the matter further, we will be happy to do so. Please contact us on 01494 441177 or send an email to sales@gbfoam.com.

Thank you and wishing you a pleasant day.

Team GB Foam.

Classificada 5 em 5 estrelas

Great quality, great price and fast delivery

Used them a few times for camper van builds, great quality foam, I go for firm luxury foam with dacron and stockinette, really pleased with the quality, price and fast delivery, I wouldn't use anyone else, I only do amateur builds but the finished result looks great

2 de setembro de 2022
Opinião espontânea
Classificada 4 em 5 estrelas

Good product, extra covers needed though

The (four part individually sized) camping-mattresses (equivalent to small double) were delivered quickly and of high quality.
The stockinette cover is pretty pointless though and they should at least offer an option for covers, that's the reason for downgrading to 4 stars.
I purchased mine through covers4all (excellent but of course not cheap), but paid an extra £80 (£210 in total which is a bit much), so quite a bit more than expected. They should collaborate with a cover-providing company as for many purposes virtually all customers will need sth like that. It's what I'd expect

15 de junho de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

OMG - shocking customer service

OMG! I said I would call them back and they just cancelled my order!
The woman on the phone was really aggressive, I said I would call back and the next thing they have issued me a refund!!
They obviously don't need customers!

31 de maio de 2022
Opinião espontânea
logótipo da GB Foam

Resposta da GB Foam

Hi Louisa,

It seems there has been some sort of miscommunication here.

As was explained on the phone, the shape you ordered required a template for our team to work with.

The employee you spoke to believes that you said you didn't have the time to provide a template and instead requested that we cancel the order for you.

If you do wish to provide us with a template for your custom shape our team will be more than happy to assist you with a new order.

We're sorry that you believe that you were spoken to rudely, we can assure you that none of our employees would ever intentionally come across this way.

If you wish to discuss the matter further, please feel free to contact us on 01494 441177 or by emailing sales@gbfoam.com.

Wishing you a pleasant day.

Team GB Foam

Classificada 5 em 5 estrelas

Site easy to use

Site easy to use , extremely helpful customer service who corrected an order for me immediately , my mistake not theirs. Fast delivery well packaged , can’t fault the foam to replace garden seat pads …Highly recommend.

30 de maio de 2022
Opinião espontânea
logótipo da GB Foam

Resposta da GB Foam

Thank you for your kind review Lorraine. We're so glad our team could help you.

Classificada 5 em 5 estrelas

Fantastic service as always

Fantastic service as always, speedy delivery great quality of foam, will use again and recomment.

30 de maio de 2022
Opinião espontânea
logótipo da GB Foam

Resposta da GB Foam

Thanks Sharon. We look forward to helping you again in the future.

Classificada 5 em 5 estrelas

Great service

Great service - really fast turnaround and really good quality. Will definately be using again.

18 de março de 2022
Opinião espontânea

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