GB Foam Opiniões 

292
•
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Excellent cushion as described. Very happy with our seat cushion which arrived in good condition. The website ordering was very clear and easy to use.

Classificada 5 em 5 estrelas

Easy to follow instructions for measuring the cushions I wanted. Arrived in less than 2 days. Great quality product and good price

Classificada 2 em 5 estrelas

The luxury soft foam for seat backs is not luxurious, soft, or suitable for seat backs, despite what their website claims. There are no refunds, as every order is made to measure, which is fair e... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Great service from GB Foam Direct! I initially chose them because their video explaining how to measure the foam made the whole process easy to understand and follow. I was also advised to draw... Ver mais

Informações sobre a empresa

  1. Construção e fabricação

Informação fornecida por diversas fontes externas

Buy Foam cut to size & shape Fast with GB Foam Direct. Our step-by-step foam calculator will instantly help you with replacement sofa cushions, custom cut upholstery foam, caravan seats, boat cushions & more. With over 25 shapes and 12 quality grades o...


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

292 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 66% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(292)

42 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Good product and delivery

I was asked for a review but could not complete it due to ad blocking. So will provide one here.
Ordered the recommended foam for my application. I did not opt for their premium foam but it seems of good quality. Extremely fast delivery and carefully packaged.
Very satisfied.

11 de novembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Fast Service | Good Product

I purchased replacement seat cushions for an IKEA Vinliden two-seater (700 x 700 x 150 mm + Dacron/Stockinette). The product was well-packaged, and was delivered within 1 business day.

The foam was cut to the correct dimensions, but the Dacron layer was slightly thicker than expected (1.5 to 2 cm as opposed to 1 cm quoted on the website). Thankfully the cushions still fit inside the covers.

I would definitely use GB Foam again in the future, if necessary.

18 de julho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great value for money and great service

I bought upholstery foam from GB Foam of various shapes cut to size. They were all cut exactly as per my specified sizes and with quick turn around. I found the foam great value for money and the whole experience very positive. I would definitely recommend GB Foam and they would be my first port of call for all my foam needs without any hesitation.

6 de julho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Very efficient service

Needed 6 cushions to re-upholster some dining chairs and the web site told me exactly what I needed and how to specify the dimensions. 2 days later cushions have just arrived and are just right !

7 de junho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great value and service

Ordered replacements for our sofa, delivery was quick , any questions i had were answered honestly and quickly. Foam sofa cushions fitted perfectly and very comfortable. Would definately use again if and when required. Would highly recommend

3 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Service was great

Service was great, arrived on time cut exactly as ordered and in the stockinette as requested. The web site is very helpful when you don't know what you want so that I ended up with the correct foam for the job.

6 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great product & service

Perfect size and good advice on the stockinette covering which made it much easier to insert in the cover. Good price and quick delivery.

24 de abril de 2023
Opinião espontânea
logótipo da GB Foam

Resposta da GB Foam

Thank you Clive, we really appreciate your kind review. So happy you were pleased with the service.

Have a wonderful day.

Team GB Foam

Classificada 5 em 5 estrelas

Second time I’ve ordered some foam for…

Second time I’ve ordered some foam for seating and both times I have been impressed with both the quality of the product, and speed of delivery. Thank you

26 de abril de 2023
Opinião espontânea
logótipo da GB Foam

Resposta da GB Foam

Thanks for your repeat custom, Lawerence. We're so pleased that you were happy with the service on both occasions. Hopefully, we'll see you again soon.

Team GB Foam

Classificada 5 em 5 estrelas

Excelent service!

GB Foam delivered within time which allowed us to complete our project.
All round we were really pleased with the service from GB Foam.

25 de abril de 2023
Opinião espontânea
logótipo da GB Foam

Resposta da GB Foam

Thanks for the review Scott! Glad we could get your foam to you in time to complete your project. Have a nice day.

Team GB Foam

Classificada 5 em 5 estrelas

Very simple order process

Very simple order process, quick dispatch and delivery, top quality foam, fits like a glove, very pleased, would use GB Foam Direct again

24 de abril de 2023
Opinião espontânea
logótipo da GB Foam

Resposta da GB Foam

Thank you for your kind review, Richard. So glad we could help.

Team GB Foam

Classificada 1 em 5 estrelas

Their website substituted my order

Their website substituted my chosen order of medium foam with soft memory foam. I did not check the confirmation email and now I have a bespoke piece of memory foam which cannot be returned. The issue arose because I selected the type of foam I thought I needed, but there were 2 medium sofa foams. 1 standard and the other premium. I chose Premium situated at the top of the list and after this step there is a drop down which says if you are unsure then choose from a list of uses and they will ensure you get the correct foam. Once this dropdown was selected it overwrote my choice with memory foam ! The order continued but the cart did not indicate the product had been changed. The invoice came through but I did not check as I believed I had chosen correctly and nobody had contacted me to suggest an alternative foam?

My parcel arrived containing memory foam which I didn't think I had ordered. I called GB and they said they could do nothing and the only suggestion was for me to sell it on eBay or another place online.

£99 down
And now seeing how cheap memory foam sells for on ebay I am gonna have to sell for next to nothing. What a waste!!

3 de maio de 2023
Opinião espontânea
logótipo da GB Foam

Resposta da GB Foam

Hi Jonathan,

Sorry to read that you placed an incorrect order. The foam use selection tool is designed to assist those unsure about which type of foam to select before placing a bespoke, cut-to-size order. We placed this feature in close proximity to the foam selection menu to complement it. Once a selection is made it clearly updates the selection based on our recommendations.

We provide 2 further instances, highlighting order details including the selected foam grade prior to paying and then send an order receipt via email.

Regrettably, it seems you must have made a selection for a mattress topper as this is the only use on the list that recommends memory foam. The recommended uses for sofa cushions are our regular sofa foam grades.

Wishing you a pleasant day.

Team GB Foam.

Classificada 2 em 5 estrelas

Good company, crap delivery service!

Good company but they use DPD who couldnt find a sky scraper in the middle of a field. No signature is required for their deliveries however sometimes the driver will take it on themselves to need one. Sometimes they will leave with a neighbour (8 doors down but at least it was left), sometimes they wont as I havent specified a neighbour as my safe place and neither have GB Foam (which according to DPD they are supposed to do)

I will also be leaving this review for DPD as ultimately it is their fault but there is absolutely no point in offering an excellent product if the company you pay to deliver cant 🤬

6 de abril de 2023
Opinião espontânea
logótipo da GB Foam

Resposta da GB Foam

Hi Sally,

Sorry to read that you had a bad experience with DPD, especially as you say you liked the overall quality of our products/service.

If a customer raises a concern about the quality of their delivery to us via email (along with their order number) we are able to raise this with the courier to help resolve future issues.

The vast majority of our customers are very pleased with our fast and efficient delivery service. Unfortunately, as they are a third-party service, we can't control the actions of each driver.

Also, to note, we can't designate a safe place to leave your delivery on your behalf. This is only something that the parcel recipient can do.

If you'd like to contact us via email, we can raise this with DPD to hopefully get any future orders delivered in a more satisfactory way to you.

Wishing you a pleasant day.

Team GB Foam.

Classificada 5 em 5 estrelas

Ordered Friday 24/3/23

Ordered Friday 24/3 in the afternoon. Was given Monday 27/3 delivery date. Recieved a text today Saturday 25/4, delivery between 1.09pm and 2.09pm. Arrived literally at 1.09pm. Very happy with the whole transaction.

25 de março de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Used GB foams for the first time and…

Used GB foams for the first time and what a great service from start to finish, moved from a previous supplier to try them and they are cost effective. Offer a great service and delivered super fast.

From Character Campers ltd.

1 de março de 2023
Opinião espontânea

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