Rachel was so helpful and not the least bit pushy. She was really personable and explained things very clearly, treating all questions as if they were the most insightful Qs in the world -- which the... Ver mais
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Responds quickly to any queries or requests. Very helpful advice and guidance. Chelsea has been particularly helpful recently, helping me to manage a stressful situation.
A empresa respondeu
Absolutely useless. When making a claim they will firstly ask for all you medical records, this can take up to 28 days, leaving you in no mans land. Secondly, these records will be looked at in inf... Ver mais
A empresa respondeu
I am very pleased with the service and support I have received from General & Medical towards my health. So far, they have been attending to my needs.
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Private Health Insurance Solutions.
Informações de contacto
General & Medical House, Napier Place, PE2 6XN, Peterborough, Reino Unido
- 0800 980 4601
- sales@generalandmedical.com
- www.generalandmedical.com
4,3
Excelente
418 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
company refused to honour a claim for a consultation and an MR
company refused to honour a claim for a consultation and reimburse a single anatomical site MR scan. they requested a clarification letter from the consultant even though the first letter was obvious and despite repeated phone calls and exhortation from our insurance broker they again demanded a further letter from the consultant - this was insulting to the surgeon and a huge waste of time, after several months we paid out of our own pockets - the insurance is not legitimate - as the policy holder and a medical professional i found the actions of this company to be bogus
2 de maio de 2025
Opinião espontânea
Resposta da General & Medical
Hi Deeks,
We appreciate you taking the time to share your feedback. We are sorry to hear that your experience with us wasn't to our usual high standards.
We take your concerns seriously and would love the opportunity to discuss this more with you directly.
If this is something you would like to discuss further you can contact us either by phone on 0800 970 9442 or by emailing info@generalandmedical.com.
We value all feedback and hope that you will give us the chance to put things right.
Kind Regards
Ethan was very helpful and got…
Ethan was very helpful and got everything sorted for us
30 de abril de 2025
Opinião espontânea
Resposta da General & Medical
Hi Tess,
We appreciate you making the time to leave Ethan some lovely feedback, we'll make share to share your kinds words with him and we're sure he'll be delighted to hear them.
If you require any further assistance in the future please don't hesitate to get in contact, Ethan and the rest of the team are always happy to help.
Kind Regards
I have been with general and medical…
I have been with general and medical for quite a few years now and can honestly say every person I speak to is kind and helpful and I have recommended this excellent health insurance company to many friends who are equally impressed by the quality of care
25 de abril de 2025
Opinião espontânea
Resposta da General & Medical
Hi Andrea,
Thank you so much for your kind feedback. We are delighted to hear that over the years we have continued to make your experience with us a positive one.
We appreciate you sharing your thoughts and recommendations with others and we are so happy to hear that they are equally as impressed with our level of care.
If you require any further assistance please don't hesitate to get in contact with us.
Kind Regards
Customer focused✅
Customer focused✅
Patient while explaining the policy and giving advice. The overrall experience was great. Thanks!
23 de abril de 2025
Opinião espontânea
Resposta da General & Medical
Hi Gbemisola,
Thank you for your lovely feedback! We're delighted to hear that your experience with us was a great one and that our team was able to assist you with clarity and patience.
We are grateful that you took the time to share your experience!
If you need any further assistance or have any questions please don't hesitate to get in contact with us.
Kind Regards
Solid team support
The team were great and handled all my anxious calls
19 de fevereiro de 2025
Opinião espontânea
Resposta da General & Medical
Hi Finlay,
Thank you for your lovely review! We are so happy to hear that our team were able to provide the support you needed. We understand that these situations can be stressful, and we are always here to help.
If you need anything else please don't hesitate to reach out.
Kind Regards
Jose was extremely helpful
Jose was extremely helpful, friendly, professional and knowledgeable.
Would recommend
14 de abril de 2025
Opinião espontânea
Resposta da General & Medical
Hi Michael,
Thank you for your wonderful feedback about Jose, we will make sure to share your kind words with him! We are delighted to hear that Jose made a positive impression with his helpfulness, friendliness and professionalism.
If you require any further assistance please don't hesitate to reach out, Jose and the rest of the team are always happy to help.
Kind Regards
I had a total shoulder replacement on…
I had a total shoulder replacement on Friday 21st March and from my initial phone call to my medical insurance company, General and Medical, to ask about claiming for this procedure every one was so helpful , they all realised that I was quite nervous, I’m in my late 70’s, and helped me sail through my claim with patience, knowledge of my claim and respect and kindness towards me. When they said they would call me back, they did. On Friday 11th April, 3 weeks post operation, Sanum , Clients Relations Co-ordinator, called me back due to a question I needed answering regarding my physio, immediately she answered my query and asked how I was progressing and took time to explain everything to me. I will most definitely recommend General and Medical regarding claiming- they are a pleasure to deal with.
Janet Dunn
21 de março de 2025
Opinião espontânea
Resposta da General & Medical
Hi Janet,
Thank you for taking the time to share your feedback with us. We are pleased to hear that you felt supported and well looked after throughout your experience with General and Medical.
It is always our aim to ensure that our clients feel informed and respected, especially during what can be a worrying time.
Your kind words about our team, including Sanum, will be passed along and we are sure they'll be delighted to hear your feedback.
Wishing you a speedy recovery.
Kind Regards
If I could give no stars I would
If I could give no stars I would. I raised a claim relating to an urgent referral 2 months ago and am still waiting for a response.
The consent form that they provided for me to send to my GP is unclear and badly worded leading to a long delay in getting the information. My GP surgery has confirmed receipt of the consent form and are awaiting the request for information. General Medical maintain that the consent form is the request! I feel like piggy in the middle and I'm getting nowhere.
General Medical have not been proactive throughout the claim process. When I have requested an update their emails to me have been rude and abrupt. One email even implied that I'm stupid or a liar!
It feels like they are deliberately creating confusion and delays to avoid paying out. I strongly suggest spending your money elsewhere.
Edit following the standard response received from General Medical: I have been in contact with General Medical using those contact details many times and received the abrupt, unhelpful responses referred to above. With other insurers the process of me giving consent and them receiving access to my online medical records is all electronic and happens in a matter of minutes/hours. Two months is a ridiculous amount of time for this process to take and the delays are all caused by General Medical's unclear forms and lack of guidance/follow up.
11 de abril de 2025
Opinião espontânea
Resposta da General & Medical
Hi Helen,
We appreciate you taking the time to share your feedback with us, and we are sorry to hear that your experience with us wasn't to our usual high standards.
We would love the opportunity to discuss the matter with you directly. if you would like to discuss the matter further you can contact us either by phone on 0800 970 9442 or by emailing info@generalandmedical.com.
We value your feedback and hope that you will give us the opportunity to put things right.
Kind Regards
Very slow to respond to claim requests
Very slow to respond to claim requests, took two weeks for a physio request which was then declined by the underwriters anyway. Left and moved to BUPA who respond to claim requested within 24 hours regardless of the outcome.
10 de abril de 2025
Opinião espontânea
Resposta da General & Medical
Hi Aaron,
Thank you for taking the time to share your experience with us.
We always strive to assess claims as promptly and efficiently as possible, and we understand how important timely communication is. in some cases, delays can occur when we are waiting for the necessary information from our clients in order to proceed.
We would love the opportunity to discuss the matter with you in more detail. if this is something you would like to discuss with us directly please call us on 0800 970 9442 or you can email us at info@generalandmedical.com.
We value all feedback and hope that you will give us the opportunity to put things right.
Kind Regards
The claims team was incredibly…
The claims team was incredibly supportive and made the entire process easy and stress free.
4 de abril de 2025
Opinião espontânea
Resposta da General & Medical
Hi Charlie,
Thank you for taking the time to share your feedback with us about the claims team. We are delighted to hear how the team made the process easy and stress free for you.
If you require any further assistance please don't hesitate to reach out.
Kind Regards
good support…
I honestly didn't expect the level of support I received. Everything was handled quickly and efficiently, beyond my expectations.
2 de abril de 2025
Opinião espontânea
Resposta da General & Medical
Hi Brandon,
We appreciate you taking the time to share your feedback with us. It's wonderful to hear that our team was able to exceed your expectations and we are so happy to hear that we could make the process quick and efficient for you!
If you require any further assistance please don't hesitate to get in contact with us.
Kind Regards
Customer Service First Class
Sanum went over and beyond expectations. She turned round my claim quickly which meant i didn't miss out on an appointment. Everything was explained clearly and i was given all the relevant information
4 de abril de 2025
Opinião espontânea
Resposta da General & Medical
Hi Daniel,
We really appreciate your kind feedback. It's wonderful to hear that Sanum went above and beyond to assist you, which resulted in you being able to attend your appointment. We'll be sure to share your kind words with her - she'll be delighted!
If you require any further assistance please don't hesitate to reach out.
Kind Regards
Great Job Overall
A big thank you to everyone involved! They transformed a complicated process into something manageable and straightforward.
1 de abril de 2025
Opinião espontânea
Resposta da General & Medical
Hi Noah,
Thank you for taking the time to leave us some feedback! We're delighted to hear that we were able to make the process easier for you.
If you need any further assistance please don't hesitate to reach out, our team are always happy to help
Kind Regards
Easy, Reliable, and Friendly
My experience was easy, friendly, and reliable.
28 de março de 2025
Opinião espontânea
Resposta da General & Medical
Hi Diane,
Thank you for your kind review! We're thrilled to hear about your positive experience with us and that you found our service to be easy, friendly and reliable.
If you need any further assistance please don't hesitate to get back in contact with us.
Kind Regards
The representative Jose Ramalhoso is…
The representative Jose Ramalhoso is the most helpful person, he responded to all my emails promptly and assisted me in all my enquiries
14 de março de 2025
Opinião espontânea
Resposta da General & Medical
Hi Shelley,
We appreciate your positive feedback and you taking the time to share it with us! It's wonderful to hear that Jose was so helpful and responsive in handling your enquiries.
if you need further assistance Jose and the rest of the team are always happy to help.
Kind Regards
Going the extra mile on customer service !rvice and prompt…
Excellent customer service and prompt and professional attention from Carole Gillis , she is a great ambassador for General and Medical
25 de março de 2025
Opinião espontânea
Resposta da General & Medical
Hi,
Thank you so much for your wonderful feedback about Carole, we are so happy to hear about her excellent customer service which made your experience with us so positive - your feedback means a lot to us!
If you need any further assistance, please don't hesitate to get back in contact with Carole and the rest of the team.
Kind Regards
really quick at answering calls which…
really quick at answering calls which is great as other company i was with took absolutely ages
27 de março de 2025
Opinião espontânea
Resposta da General & Medical
Hi Kathryn,
Thank you for your positive feedback! We're delighted to hear that you have had a great experience with us, especially our quick response time.
If you need any further assistance please don't hesitate to get back in contact with us.
Kind Regards
Joséat General & Medical was so…
Joséat General & Medical was so helpful, answering questions I needed answering related to my treatment, and what I needed to confer to G&N
27 de março de 2025
Opinião espontânea
Resposta da General & Medical
Hi Jillian,
Thank you for taking the time to leave Jose some lovely feedback, we'll be sharing your kind comments with him and I'm sure he'll be thrilled to know that he provided you with the support you needed!
Please don't hesitate to get back in contact with Jose or the rest of the team should you have anymore question or need any further assistance.
Kind Regards
Very helpful
One member of staff (Jose) has been especially helpful as I was widowed about 6 months ago.
24 de março de 2025
Opinião espontânea
Resposta da General & Medical
Hi Paula,
We appreciate you taking the time to share your feedback about Jose with us, we'll be sure to share your kind words with him.
If you need any further assistance Jose and the rest of the team are always happy to help.
Kind Regards
Outstanding customer service…
The sales rep walked me through every detail and made me feel confident that I was in good hands.
25 de março de 2025
Resposta da General & Medical
Hi Nathan,
We appreciate you taking the time to leave our sales team some lovely feedback, we'll share your kind words with them as we are sure they will be delighted to hear about your positive experience.
Should you require any further assistance in the future please don't hesitate to reach out, our team is always happy to help.
Kind Regards
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