From the moment I called with the enquiry, Kai was nothing but professional and helpful. He offered solutions to issues that arose from the instalation and I couldn't be happier with my new hob. This... Ver mais
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Leia as opiniões dos outros
Great personal service and after sales which I certainly wouldn’t have got at one of the large retailers Always helpful and nothing was too much trouble Would throughly recommend Fitters are gre... Ver mais
Liam made my experience the best.. hang on to that guy. He went over and above to help me and gave the best service I’ve had in all my 75 years . His attention to details, spot on ..delivery guys al... Ver mais
A empresa respondeu
Excellent customer service, nothing was too much trouble. Sorted out an issue with an oven rack, so very pleased with their service.
A empresa respondeu
Informações sobre a empresa
- Loja de eletrodomésticos
- Fornecedor de peças para eletrodomésticos
- Reparação de eletrodomésticos
- Loja de dispositivos electrónicos
- Loja de electrodomésticos usados
Escrito pela empresa
1000's of Appliances in Stock We sell Electrical appliances and while based in the north west, we offer Nationwide Delivery. We started as a family run business in 1998 and quickly grew to be able to compete with anyone on price in the UK. We carry thousands of appliances and offer a fast and efficient delivery service direct to your door Need help? Call our specialists on 01900 61767 We offer high quality service with a friendly team who are dedicated to providing you a fast and efficient service. We always have the time to discuss your individual requirements, consider the options and offer you our years of experience and give our professional advice. Our aim is to give you value for money with quality Appliances, please just give us a call or order online. Welcome to Genesis Home Appliances LTD, a family-owned and operated white goods retailer nestled in the heart of West Cumbria. With a commitment to excellence and service, we take pride in offering nationwide delivery coupled with unbeatable prices. At Genesis Home Appliances, we're not just selling appliances; we're delivering convenience, quality, and peace of mind. Our Extensive Range: From washers to range cookers, we specialize in offering a comprehensive selection of white goods to cater to every household need. Whether you're upgrading your kitchen or refreshing your laundry room, we have the perfect appliance solution for you. Our range includes top brands and the latest models, ensuring you have access to cutting-edge technology and innovation. Professional Installation Services: At Genesis Home Appliances, we understand that purchasing an appliance is only the beginning. That's why we go the extra mile by providing professional installation services. Our team of skilled installers ensures that your appliance is set up correctly, guaranteeing optimal performance and longevity. Sit back and relax while we handle the installation process with precision and expertise. Unmatched Customer Service: When you choose Genesis Home Appliances, you're not just a customer; you're part of our family. Our dedicated and knowledgeable sales staff are here to assist you every step of the way. Whether you have questions about product features, need assistance with choosing the right appliance, or require post-purchase support, we're here to help. With a commitment to excellence, we strive to exceed your expectations and provide a seamless shopping experience. Our prices are rarely beaten, but we will match a price if you find it cheaper elsewhere online.
Informações de contacto
Unit 20, CLAYFLATTS TRADING ESTATE, CA14 2TQ, WORKINGTON, Reino Unido
- 0190061767
- sales@genesishomeappliances.co.uk
- www.genesishomeappliances.co.uk
4,6
Excelente
72 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 20% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great business to buy from
The older model I originally ordered was out of stock so they called to let me know and discussed the new model giving me a choice to buy that one, something different or cancel. Very helpful.
17 de junho de 2026
Resposta da Genesis Home Appliances
Thanks for taking the time to review us, we're glad to have been able to resolve the issue and get you an item you are happy with!
TOP CLASS A1
20 de junho de 2026
Resposta da Genesis Home Appliances
Thank you for taking the time to review us here at Genesis Home Appliances
Resposta da Genesis Home Appliances
Thank you for your review, we're glad our staff could be helpful during your experience
Excellent service
Excellent service, phone call leading up to delivery and another one on the day ,
20 de junho de 2026
Resposta da Genesis Home Appliances
We are glad you are please with our service, thank you for taking the time to review us!
original item was not available
original item was not available. they sought out the best alternative. great comms about delivery
12 de junho de 2026
Resposta da Genesis Home Appliances
Thank you for the review, we are pleased you were happy with how we managed your sale
Genesis always sends out competent
Genesis always sends out competent, pleasant people who turn up on time and do a good job.
14 de maio de 2026
Resposta da Genesis Home Appliances
Always happy to see a returning customer! Thank you for giving us a review
Resposta da Genesis Home Appliances
We strive to always do the best for our customers, thank you for taking the time to share this review
The company was very helpful through my…
The company was very helpful through my process
Unfortunately my freezer was delayed as it was out of stock
They kept me informed about this and glad to say I now have my new freezer
12 de junho de 2026
Resposta da Genesis Home Appliances
Thank you for sharing your experience, we are glad to have been able to organise an alternative for you
Pleasant staff
Pleasant staff, able to find what we wanted and arrange delivery.the price was also good
13 de junho de 2026
Resposta da Genesis Home Appliances
Thank you for sharing your feedback, our staff always strive to do the best for our customers
Reliable service,quality goods
3 de junho de 2026
Resposta da Genesis Home Appliances
Thank you for sharing your feedback!
Never a problem with genesis always use…
Never a problem with genesis always use them
12 de maio de 2026
Resposta da Genesis Home Appliances
Always happy to see a returning customer, we are glad you are happy enough with our service to return again and again!
Resposta da Genesis Home Appliances
Thank you for taking the time to review us!
Dishwasher installation
Quick response to my enquiry and gave me model options to purchasing a new dishwasher. Quick to arrange delivery and installation . Installation done efficiently and took the old dishwasher away and leaving the kitchen clean and tidy . The installation team stayed on site while a test was run to ensure fully working and no leaks . They were polite and professional .
26 de maio de 2026
Resposta da Genesis Home Appliances
We are glad you are pleased with our service, at Genesis we strive for excellence at every step of the sale
Exceptional from start to finish!
Extremely helpful from the first email until the product arrived. Very knowledgeable and professional. Very efficient and quick delivery - ordered a mashing machine for my grandmother and the delivery drivers were also helpful and professional. Would highly recommend this company and will be placing future appliance orders with them.
27 de maio de 2026
Resposta da Genesis Home Appliances
At Genesis we aim to keep our customer updated and happy at every step of the process. We are glad to hear you would be willing to become a return customer, thank you for taking the time to give us this feedback!
I needed a washing machine repaired
I needed a washing machine repaired. From my original phone request right through to the repair I had a polite, helpful, prompt response.
7 de junho de 2026
Resposta da Genesis Home Appliances
Thank you for giving feedback on our repairs process, we are glad to have been able to fix your appliance
Great product knowledge
Great product knowledge. Friendly and professional staff. Quick delivery and instalment.
5 de junho de 2026
Resposta da Genesis Home Appliances
At Genesis we ensure are staff are as well informed as possible, to give our customers the best experience when shopping with us. Thank you for giving us this feedback on our efforts
No product, no refund
Ordered an item which was listed as "in stock online". Four weeks later, nothing. selling an item they do not have. Cancelled order and now chasing to get my money back. Terrible service.
2 de março de 2026
Resposta da Genesis Home Appliances
We're sorry that your experience was not a positive one. We take all feedback seriously and appreciate you bringing your concerns to our attention. Hopefully this situation has been resolved with our sales team, if not please contact us at sales@genesishomeapplainces.co.uk so we can resolve this immediately.
Original gas cooker chosen was not in…
Original gas cooker chosen was not in stock. Slightly more expensive option suggested which was in stock. Extremely happy with chosen product. Great customer service from Logan, who will go far.
22 de janeiro de 2026
Opinião espontânea
Resposta da Genesis Home Appliances
Thank you for your feedback. We are sorry that your original choice was out of stock, but glad Logan was able to offer a suitable alternative and has received such glowing feedback!
After more than 2 weeks, I have neither the appliance I ordered, nor a refund.
Ordered a large appliance on 30/10. They phoned me a couple of days later. Didn’t leave a voicemail. I had to ring them back only to be told they didn’t have the appliance. Said they had sent me an email re alternatives which they hadn’t. Offered to send email again but it again didn’t arrive. Fed up, I confirmed my cancellation of the order on 3/11 and they acknowledged it on 4/11 saying it would take 3-4 working days before it would be in my account. Still wasn’t refunded by 12/11. Emailed them again and they replied on 13/11 saying they would chase the refund and get back to me same day. They didn’t. Have had to put the amount (nearly £400) into dispute with Barclaycard.
15 de novembro de 2025
Opinião espontânea
Fridge
Went the extra mile in getting the fridge we wanted.
Contact made for delivery and general customer care excellent.
12 de novembro de 2025
Opinião espontânea
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