GHG Solutions Opiniões 76

Andrew Merrell, the Loss Adjustor, has been fantastic throughout. GHG were appointed during the latter stages of the claim after we had experienced numerous delays elsewhere. Andrew was very proactive in chasing the other parties involved to enable the claim to be settled. I have no doubt that Andrew's proactive approach and intervention helped enormously. He is helpful, responsive and professional. My experience with GHG has been very positive.

*Readers do not use GHG Solutions*.
In October 2023 a car was accidentally driven into my home. GHG Solutions sent a Loss Adjuster shortly after, who agreed the living circumstances were bad and promised to progress things quickly. The opposite happened. I received very poor contact from the loss adjuster. After chasing him, when he would eventually answer it would be with an apology and excuse, but no action. Ultimately, I was forced to take the matter to the Ombudsman to get the matter resolved.

Unfortunately, I did not have the opportunity to read the reviews as they were linked to us via Hastings Insurance who I would also not recommend as they declined responsibility when things went wrong.
Now my home is fixed I want to stop others from experiencing the turmoil I went through.

Yvonne Philip

Appalling service from start to finish. If your insurance company assign GHG as your loss adjusters I would recommend requesting another one. I have never before had to go through a process with such incompetent and dishonest people and as a company operating in a regulated industry they should be taking a very close look at the way in which their employees are carrying out their duties.

GHG handled my claim on behalf of Axa and they provided the worst service I have ever come across. Rather than guide me through the claims handling process they made the whole process a nightmare. The loss adjuster assigned to me plus most other people I came across, were both incompetent but also deceitful - he would claim reports had been sent when they hadn’t on more than one occasion. I had to call to chase just to move the process along on an almost daily basis for 7 months.

They claim on their website to have earned a reputation for’High quality loss adjusting’ - I have seen absolutely no evidence of this in the 9 months that I have had to deal with them.

We had a flood back in Oct 23 and Chelsea Baron has been our contact throughout and made a devastating time easier, Professional, absolutely on the ball and caring.

Chelsea is a credit to the Company.

If I could give this company zero stars I would. Avoid this company like the plague. My house flooded in December 2023, it's now June and still no dehumidifier, my house is STILL WET. Due to total negligence and incompetence my house now needs double work doing and to add insult to injury my loss adjuster told me that they won't be sorting out alternative accommodation!? The loss adjuster lies constantly, doesn't do anything they say they're going to do, rude and lacks any kind of empathy. Told me that the drying team had completed their report back in April 2024 and told me it was dry... It was soaking!? This morning ANOTHER contracter came and confirmed the house is in fact still WET... When I asked my loss adjuster for the report he wasn't able to produce this, LIE AFTER LIE. I was left homeless with my 7 year old daughter for 5 weeks until they could be bothered to find alternative accommodation. As it stands ill be homeless again as of August and my house still hasn't been dried out!! You can see based from the other reviews that this company is a total waste of time. I hope this review helps people avoid this company because they really really do not care. I could go on and on about how bad my experience has been I really could. I would also like to add that I am a vulnerable adult and they were made aware of this on many occasions yet still left me and my child homeless. I have now logged an official complaint and will he taking this as far as I have to.

Excellent service from GHG who were assigned to deal with my subsidence insurance claim via L&V .
In particular Ian Walter’s and Karen Sharman . Both of whom dealt with my claim very efficiently and took the time to explain the process and guide me through it .

Fire in garage. in 14th December 2022
Still on going still fighting to get them to pay out.
After submitting my contents list and going the FOS and found in my favour, still nothing.
Over one year after submitting my contents list now they are starting to quiz and ask questions on the items, why wait one year Michelle yet another play from you being as much use as a chocolate fire guard.
Well as of May 2025 Yes you heard that correctly over 2 and a half years, FOS 3 times, all in our favour it is finally at an end Total scum sucking pond life of a company hope you all get an STD.
If it was not for Michael Williamson @ ILA 08000021578 and his amazing team. My wife and I are forever grateful for what they have done for us over the years

GHG was appointed by my insurance company following a substantial water leak that penetrated from the top floor to the ground floor resulting in the collapse of 2 ceilings. Faced with this disaster, I can only say how professional, courteous and thorough Wesley from GHG was in his assessment of the catastrophe. He took on all the communications with the insurance company, was informative from the outset in terms of what could be repaired and what would have to be replaced. His professionalism throughout helped enormously in dealing with the disaster.

GHG say how sorry they are and to get in touch with customer services where they will look into the complaint. I am phoning weekly and they say the same thing but do absolutely nothing. Totally incompetent, chaotic, at best. Don’t use them.
It’s dishonest to say they will get money to you by a certain time or to say they can sort it quickly and then not to do what they say.

Total avoidance of any meaningful communication. Do not return calls when promised. Arrogant to the point of deliberately delaying progress. They even ignore requests from your insurers to keep you updated. Having experienced flooding 6 months ago still waiting for an update and unable to get insurance until this claim is settled. Avoid like the plague.

Do not agree to use GHG at all. They are crooks and very dishonest. Any insurance claim managed by GHG is going to stress you out. It’s horrible! When you meet the loss adjusters sent by GHG, you will be very much impressed but once they leave your home after their visit, their communication goes mute. They do not respond to emails and you get the just a voicemail or messages that are never responded to. We have been waiting for work to start at our home forever. Very sad that insurance companies use GHG to avoid responsibility. It is like dealing with a third world country where corruption, never keeping promises and daily lies are the order of the day.

My case handler Ayslin was amazing and looked after our best interests brilliantly

It has been 2 months since we were evacuated from our home due to major subsidence, GHG were appointed as our "emergency" loss adjuster and have done nothing in regard to the damage to our home. We have had to pester them daily about alternative accommodation. To call them slow would be innaccurate because slow implies at least some movement.

Me and my family are in emergency accommodation. Me, my wife and two very young children.

I didn't understand mental health until been involved with ghg. They are the loss adjusters my insurance company homeprotect use.

Unbelievably appalling. From forgetting to extend our emergency accommodation to zero communication. Hold ups due to negligence. Further damage to our property. Lies. Deception. Excuses.

We just want to go back home.

The fire damage to our home was one thing.... But the damage to our family as a result of GHG Solutions incompetence has really taken it out on us.

PLEASE STAY AWAY.

I really can not believe this company is allowed to operate.

Stephen Wright was a real pleasure to deal with from the outset. He was responsive and pragmatic throughout and is a great ambassador for GHG Solutions.

We recently had a burst flexi hose to our bathroom basin which flooded my 83 year old Mothers home.
GHG Loss Adjusters dealt promptly and efficiently and we were able to get our Mum back to normal in a very short time.
Thanks to all the staff who were involved in this claim.
Regards

Chris

Shockingly poor
Inept, disorganised, unreliable and unresponsive to any houselholer distress. Will not admit their mistakes of which they make many.
Avoid

Wesley Forkland has been so helpful in getting my water leak claim dealt with speedily and efficiently. After 10 months getting nowhere with Davies Group Wesley moved matters forward once Davies group appointed GHG solutions to deal with my claim.

Terrible loss adjuster, if you are told your insurers are using them, ask for a difference LA to attend (insurers usually have min 2)
They delayed my property claim for over 6wks, promised to appoint a structural engineer and then didn't, and the mgr Keith Conway is quite offensive and unprofessional. I'm referring to the Eastleigh Hants branch. Then have a 2nd office up North.
I have experienced several LA's over the years, and this was the worst. Were taken off the case by the insurers, and CCG appointed instead.

Ms Hong Sutton visited my home on the 24/11/2023 after storm Ciaran on the 02/11/2023. Initially I was impressed with her knowledge and appraisal, but now 7 weeks later after constantly asking for updates, an emergency interim payment and ANY info at all, I am still yet to hear anything.
I call her constantly and she has only ever called me twice. I have only received one email in 7 weeks. I was told on the 8/1/2023 that an interim payment would take 2-3 weeks - that would be THREE MONTHS since losing my roof.
We are an ongoing business and cannot re-open until we receive some money to cover the £20k+ we spent on replacing the roof.
Her reports to the insurers were full of mistakes, which delayed the claim being approved.
I tried calling on the 5/12 to see if an asbestos report had been receieved and the man I was referred to (Ms Sutton was unavailable) was extremely rude, saying, if the report had been carried out by another surveyor, it was of no interest to them. I had to call The Davies Group to find the results of the report.
Obviously no one could enter the building until we knew. This took 6 weeks!
I am beyond frustrated at how incompetent this company is.