Gift Republic Opiniões 

74
TrustScore: 4 em 5

3,9

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

A got a scratch poster from a friend that was totally useless because a product defect. The company acknowledges the problem, wants to send a new item, so to speak, but then I have to pay an amount i... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Nina Hammerton provided us with outstanding customer service when helping us to register gifts that my wife and I received from our son. Not only was this done for us, it was done in less than 24 hour... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I had an issue with a toy that I ordered a couple of months ago and I contacted customer service. I got in touch with Nina and she was incredibly helpful and understanding with me and responded ver... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Ordered a DIY pottery kit as a gift, delivery was delayed by the courier and when I contacted Gift Republic to ask if they could chase the courier up, they instead offered to send another kit to me. W... Ver mais

A empresa respondeu

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3,9

Bom

TrustScore: 4 em 5

74 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

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3,9

Todas as opiniões

(74)

8 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I was bought a Grow your own Prosecco…

I was bought a Grow your own Prosecco kit as a gift and unfortunately I had mislaid the instructions as the seeds needed time in the fridge. I contacted the customer service department asking if they could email a copy or advise how I should proceed. Immediately a copy of the instructions was emailed to me.....amazing service. I can highly recommend this company, attention to detail, professional, polite and very friendly.

4 de junho de 2021
Opinião espontânea
logótipo da Gift Republic

Resposta da Gift Republic

Thank you very much for your kind words Mel. We really appreciate you taking the time out to share your experience with us. Hopefully we can help you again in the future!

Classificada 5 em 5 estrelas

Faulty scratch poster replaced immediately

Got gifted the 100 movies scratch poster, and sadly the film wasn’t coming off the poster as I scratched. I reached out to customer service and they sent me a replacement without hesitation.

My new poster scratched way more easily, so I must have just received a faulty individual poster.

I’m confident that if anything else went wrong with I got from them in the future would keen to resolve it with me, so all in all a trustworthy company!

Particular shoutout to Nina who was a delight throughout!

19 de abril de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

Grow It gifts are a waste of money

We have tried to grow from one Chilli Peppers and 2 Bonsai kits. Each time the growing instructions were followed precisely. All three kits germinated but were very feeble and died after a few months. All attempts were kept at exactly the required temperatures. The product disclaimer in TINY letters denies all all responsibility.

27 de fevereiro de 2021
Opinião espontânea
logótipo da Gift Republic

Resposta da Gift Republic

Dear Jimmy, I am sorry you have had problems with the longevity of our grow kits. I am happy to send you some replacements grow kits if you would like to try again.
Please reach out to me at this email if you do.
info@giftrepublic.com
Kind regards
Nina - Customer Services

Classificada 5 em 5 estrelas

Golf Presents

Before lockdown me and my dad started to play golf together so for his birthday I brought him the golf course bucket list and tiger tees, he loved them and cant wait for the courses to be opened up again and put them to use!

25 de janeiro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Problem solved

Recently contacted (email) Gift Republic, as I wanted to know if the expiry date on a Spitfire tour for last year had been extended.
They got back to me straight away, with information and contact details for company involved.
Very pleased with the customer service, would use them again. Very satisfied

25 de janeiro de 2021
Opinião espontânea
Classificada 4 em 5 estrelas

Good customer service rescued the day!

I was initially very upset when my order didn’t arrive as I’d hoped, but the customer service team were really helpful and sorted out things very quickly to ensure it arrived before my fiancé’s birthday surprise so thanks to the team there for all their help!

22 de janeiro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

100 dates poster

I absolutely love my 100 dates poster I purchased from Gift Republic such a great idea!.Phil from Customer Services was very friendly and helpful when I rang with an enquiry. I will definitely be buying from them again.

21 de janeiro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

A good experience getting my ‘Hot Dog’ [pillow]

I placed an order for the ‘Hot Dog’ pillow and I have been really pleased with it. It is a good quality product, a nice size, lightweight and very comfortable to rest against.

It arrived quickly and I had no issues with Gift Republic and do expect to be getting more from them when I need gifts for family and friends.

21 de janeiro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Customer service beyond expectations!

We were gifted a board game this past Christmas that was missing a deck of category cards. I reached out to Gift Republic and reached Lily Ealy who went above and beyond to ensure we received those cards. I have reached out to companies in the past, but Lily and Gift Republic exceeded their customer service, ensuring we were happy. To top this off, Gift Republic is based in the UK and I reside in Canada. Great customer service crosses oceans and it shows!!

21 de janeiro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent Customer Service

I received a Grow It Unkillable Plant kit for Christmas, however when I came to do it, I didn't realise the seeds were so tiny you can't see them. I thought they were missing! The customer service team were very helpful and responded quickly. They kindly sent me some more seeds.

20 de janeiro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent Customer Service

Had the 90s board game bought for Christmas and came with two packs of sport questions but no tv pack. Emailed customer service explaining the situation and Lily was only too happy to help and sent out the pack we was missing. The board game itself is fun and would definitely recommend ☺️

20 de janeiro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Initially had issues with the code…

Initially had issues with the code given in the gift. Contacted customer support who replied in less than 24 hours and fixed the issue right away. Great and professional customer service!

19 de janeiro de 2021
Opinião espontânea
Classificada 4 em 5 estrelas

Would Recommend

Ordered the '100 Craft Beers' Scratch Poster for my dad for Christmas, he loved the product and is excited to try all the beers on the list! Very happy

18 de janeiro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent customer service

Excellent customer service! Had an issue with the registration of a product they sell (bought through another retailer) and after reopening for queries in the new year, received and email from Lily confirming she’d investigate. Shortly after, a new registration code was issued and everything sorted! Lovely team, super friendly and a pleasure to speak with. Strongly recommend!

15 de janeiro de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

Item not delivered

Item ordered 4th december via not on the highstreet. Meant to be delivered on 9th december, still no package, no tracking number either. Emailed them three times and no response. No idea how to get my.money back or item delivered to me with no response from seller. Absolutely awful I do not recommend ordering from them.

19 de dezembro de 2020
Opinião espontânea

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