José David answered all my questions quickly and was very informative sites great easy to use great games just waiting on my winnings! Shame it's a weekend so might be slightly longer wait but lookin... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
shocking got to be the worst no bonuses no wins empty spins spent a fortune and nothink these sites need reporting ive sent 500 screen shots to gambling commission its disgusting they way they rip peo... Ver mais
A empresa respondeu
The customer service I received from Maria was excellent and she dealt with my query swiftly. Thank you so much for your help Miss Maria your an asset to your employer.
A empresa respondeu
Really very helpful customer support. Special mention to Teresa who helped me when I got confused over wagering requirements. She saved me from losing over £200! Eternally grateful to her. Oh, grea... Ver mais
A empresa respondeu
Informações sobre a empresa
Glossy Bingo
Escrito pela empresa
- With tonnes of casino games, slots and exciting bingo rooms, Glossy Bingo is your ticket to fun and prizes!
- Our response to the current situation
- At Glossy Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@glossybingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Informações de contacto
Reino Unido
- support@glossybingo.com
- www.glossybingo.com
3,6
Aceitável
791 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 90% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Teresa was very quick with my request
9 de maio de 2024
Opinião espontânea
Resposta da Glossy Bingo
Hi Donna,
What a wonderful review!
We are so glad you enjoyed your experience with Teresa. Please feel free to contact our team again anytime via our 24/7 live chat.
Kind regards,
Glossy Bingo
Resposta da Glossy Bingo
Hi Sagor,
What a wonderful review!
We are so glad you enjoyed your experience with us. Please feel free to contact our team again anytime via our 24/7 live chat.
Kind regards,
Glossy Bingo
Did win
You do win on here. Its all down to Luck. I had a substantial win,but I'm still waiting for my documents to be verified so not sure when I will receive it.
4 de maio de 2024
Opinião espontânea
Resposta da Glossy Bingo
Hi Nicola,
What a wonderful review!
We are so glad you enjoyed your experience with us. Please feel free to contact our team again anytime via our 24/7 live chat.
Kind regards,
Glossy Bingo
Very good and professional fast service…
Very good and professional fast service given by your customer service Teresa who is very professional looking after customers
28 de abril de 2024
Opinião espontânea
Resposta da Glossy Bingo
Hi Dariusz,
Thank you for the excellent review!
Our team are delighted that you are enjoying your time playing on our site. Please feel free to reach out to us via our 24/7 live chat should you ever have any queries.
Kind regards,
Glossy Bingo
Teresa was Very helpful
27 de abril de 2024
Opinião espontânea
Resposta da Glossy Bingo
Hi G.Lewis,
What a wonderful review!
We are so glad you enjoyed your experience with Teresa. Please feel free to contact our team again anytime via our 24/7 live chat.
Kind regards,
Glossy Bingo
Gael was very prompt and helpful thank…
Gael was very prompt and helpful thank you
24 de abril de 2024
Opinião espontânea
Resposta da Glossy Bingo
Hi Hanna,
What a wonderful review!
We are so glad you enjoyed your experience with Gael. Please feel free to contact our team again anytime via our 24/7 live chat.
Kind regards,
Glossy Bingo
Don't play here you won't win even a…
Don't play here you won't win even a £1. No chance of a bonus round either. Looked like it didn't exist on this site. Never playing here again
23 de abril de 2024
Opinião espontânea
Resposta da Glossy Bingo
Hey there,
We're really sorry to hear that your experience with us didn't meet your expectations. We want to assure you that all our games are based on random outcomes, and while luck is a big part of the equation, we understand how disheartening it can be when things don't go your way.
We're constantly striving to make improvements, and your feedback is incredibly valuable to us.
If you ever decide to give us another chance or have any suggestions on how we can enhance your experience, please feel free to reach out.
We're here to help and hope to have the opportunity to turn things around for you in the future!
Best regards,
Glossy Bingo
Scam scam scam don't use
22 de abril de 2024
Opinião espontânea
Resposta da Glossy Bingo
Hi Raz,
We're very sorry to hear about your experience, and we appreciate you taking the time to share your concerns. We always aim to provide a positive and fair gaming experience for all our players. We've reached out to you to learn more about your experience and ensure you're taking full advantage of everything our platform has to offer. However, it seems we haven't been able to connect yet. Please feel free to reach out to our support team directly so we can assist you further and address any issues you may have encountered. We're here to help and want to make things right for you!
Best regards,
Glossy Bingo
The games are good
The games are good. I won and in 24h the transaction has been made to my account. I want to thank personally yo Teresa for her help.
7 de abril de 2024
Opinião espontânea
Resposta da Glossy Bingo
Hi Silvig,
Thank you for your great review of our site!
Our team will continue to work hard to ensure that you always have the best experience possible. Please feel free to contact us anytime via our 24/7 Live Chat.
Kind regards,
Glossy Bingo
Resposta da Glossy Bingo
Hi Reece,
Thank you for your review. We are so pleased to receive this positive feedback!
Our team will continue to work hard to ensure you always have the best experience possible.
Kind regards,
Glossy Bingo
Issue with promotional offer
I just joined today and had an issue with my promotional offer. I went onto live chat and it was sorted within a few minutes. Great service and would recommend ⭐️⭐️⭐️⭐️⭐️
31 de março de 2024
Opinião espontânea
Resposta da Glossy Bingo
Hi Margaret-Anne,
Thank you for your positive review of our site.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Glossy Bingo
Greedy slots
Slots take, take, take!
Deposit limits are to high (minimum £50 a day) and free spins are rubbish only returning 1 or 2 pounds for 40 to 50 spins which goes Into bonus wagering conditions. Spent 50 quid on my last through of the dice and got a couple of bonuses that can often pay well on other platforms but not here lucky to get over a fiver.
Disappointing.
31 de março de 2024
Opinião espontânea
Resposta da Glossy Bingo
Hi daddy Brown,
We appreciate you sharing your experience with us, and we're truly sorry to hear that it hasn't met your expectations. We understand the frustration when things don't go as hoped. Regarding deposit limits, we'd like to clarify that our minimum deposit is actually £10, not £50. We apologize for any confusion. Your feedback on our slots and bonuses is valuable to us, and we're constantly striving to enhance our offerings to provide a more enjoyable gaming experience. If there's anything specific you'd like to address or if we can assist you further in any way, please feel free to reach out to our support team. We're here to help make things right for you!
Regards,
Glossy Bingo
Waited nearly a week to withdraw
Waited nearly a week to withdraw . First excuse was the weekend , then it was St Patrick’s Day , now they need ID . Subnitted as requested but still not paid our !
21 de março de 2024
Opinião espontânea
Resposta da Glossy Bingo
Hi Karen,
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you've encountered during your withdrawal process.
We understand your frustration with the delay, and we want to assure you that providing a seamless and efficient service is our top priority. The delays you experienced were due to unforeseen circumstances, including the weekend and St. Patrick's Day, which caused some operational delays. Additionally, our requirement for ID verification is a standard procedure to ensure the security of our users' accounts and prevent any potential fraudulent activities.
We appreciate your patience and cooperation in submitting the necessary ID documentation. Rest assured, we are actively working to expedite the processing of your withdrawal request. If you have any further concerns or require assistance, please don't hesitate to contact our support team directly, and we'll do our utmost to assist you promptly.
Thank you for your understanding and continued support.
Best regards,
Glossy Bingo
Resposta da Glossy Bingo
Hi Kelly,
Thank you for your great review!
Our team will continue to work hard to ensure that you always have the very best experience possible.
Kind regards,
Glossy Bingo
Still not received my withdrawal very…
Still not received my withdrawal very frustrating, I keep being told it's been processed but nothing!! I'm not willing to spend anymore money on this site if this is not sorted.
13 de março de 2024
Opinião espontânea
Resposta da Glossy Bingo
Hi Katie,
I'm truly sorry to hear about the delay you're experiencing with your withdrawal. I completely understand how frustrating it must be to await your funds and receive no updates.
Rest assured, I've escalated your concern to our finance team for immediate investigation. We take matters like these very seriously, and we're committed to resolving this issue promptly.
Please provide me with your account details via private message, and I'll personally ensure that your withdrawal is given the highest priority.
Thank you for your patience and understanding. We value your trust and will do everything in our power to make this right.
Regards,
Glossy Bingo
Great customer service from Paul
11 de março de 2024
Opinião espontânea
Resposta da Glossy Bingo
Hi Margaret,
Thank you for your positive review of our site. We are glad to hear that you found our team very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Glossy Bingo
Berry fast pay outs good customer…
Berry fast pay outs good customer support overall great
4 de março de 2024
Opinião espontânea
Resposta da Glossy Bingo
Thanks for the great review, Badboy Bonner!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Customer service
Patrick was very helpful with the query that I had.
2 de março de 2024
Opinião espontânea
Resposta da Glossy Bingo
Hi Joanne,
Thank you for your positive review of our site. I'm glad you enjoyed chatting with Patrick.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Glossy Bingo
Used the chat and was assisted by… very helpful
Used the chat and was assisted by Patrick. Very helpful
1 de março de 2024
Opinião espontânea
Resposta da Glossy Bingo
Thanks for the great review, Ib Ze!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Verification & Withdrawal
I have just joined this site an have attempted to make a withdrawal, I was required to send in documents which I have, I was informed by Teresa that all documentation was recieved and no more was required, I as then informed by Rachel that my account was now verified and payment would be processed by the 22nd by 6pm. I have had no confirmation my account is still suspended. I have continued to ask via the chat for an update and had several different responses again asking for documentation or it will be processed by 6pm. My emails have gone ignored since the 21st
EDIT: I have been contacted by glossy bingo and have recieved notification of withdrawal however it is for much less, I have contacted them directly and have been assured my withdrawal for £700 will be processed. I will update again when I recieve the money and how much it was
19 de fevereiro de 2024
Opinião espontânea
Resposta da Glossy Bingo
Hi Couragly,
Thank you for bringing this matter to our attention and for taking the time to share your experience. We sincerely apologize for the inconvenience and frustration you have encountered while attempting to make a withdrawal from our site.
We understand the importance of timely and transparent communication, especially when it comes to account verification and withdrawal processes. It is disappointing to hear that your interactions with our support team have not met the standards we strive to uphold.
We have reached out to you to ask for more details which will help us to locate your account.
Please accept our sincerest apologies for any delays or confusion you have experienced. We are committed to addressing your concerns promptly and effectively.
If you have any further questions or if there is anything else we can assist you with, please do not hesitate to reach out to us directly. Your satisfaction is our top priority, and we are dedicated to restoring your trust in our services.
Thank you for your patience and understanding.
Best regards,
Glossy Bingo
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