Sahra; Was vary helpful and patient with helping me with correcting my account. Everyone at GoldStar has been excellent to deal with and vary helpful with my new acount.
A empresa respondeu
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Leia as opiniões dos outros
I was going to give Gold Star a 4 instead of a 5. However, I then realized my difficulty in finding the data I wanted to get online was due to my own ignorance, since I am a relatively new client. I d... Ver mais
A empresa respondeu
In the stress I experience from the company that held my funds (e.j.) which appeared to be vague, indifferent, putting the burden of the process of transferring my money to your company & Birch Gold i... Ver mais
A empresa respondeu
Likes: no financial accounting mistakes Dislikes: 1. Communications are terrible; customer is not notified when a structured settlement matures and not notified when a new one is added. 2... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Established in 1989, GoldStar Trust Company has 30+ years of experience in providing specialized services as a Self-Directed IRA Custodian, Trustee and Escrow/Paying Agent. For more than three decades, we have offered unique retirement solutions that allow investors across the nation to diversify their IRA portfolios with alternative investments to traditional stocks, bonds and mutual funds. GoldStar is known for comprehensive expertise, industry innovation and friendly, conscientious service.
Informações de contacto
701 S Taylor, LB110, 79101, Amarillo, TX, Estados Unidos da América
- (800) 486-6888
- info@goldstartrust.com
- www.goldstartrust.com
4,3
Excelente
800 opiniões
Respondeu a 87% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Zara was amazing
Zara was amazing! Very professional and helpful.
22 de abril de 2025
Opinião espontânea
Resposta da GoldStar Trust Company
Thank you for leaving a review. We strive for excellent customer service and look forward to working with you in the future.
Sonja McCristian was very helpful and…
Sonja McCristian was very helpful and knowledgeable in answering my questions on liquidating/transferring my IRA account
16 de abril de 2025
Opinião espontânea
Resposta da GoldStar Trust Company
Thank you for sharing. We strive for excellent customer service.
Resposta da GoldStar Trust Company
Thank you for taking a few minutes to leave us a review. We appreciate that you and look forwarded to working with you in the future.
Website
Website is quite possibly the most limited, least user-friendly website I have used.
20 de novembro de 2024
Resposta da GoldStar Trust Company
Thank you for taking the time to review us. We use this information to make the client experience better.
So easy and a joy to do business with
30 de dezembro de 2024
Resposta da GoldStar Trust Company
Thank you for taking a few minutes to leave a review. W look forward to helping you in the future.
Helpful and timely!
Your associate was very informative, and took great pains to complete my requests. I am so happy I bought gold and silver when I did.
23 de abril de 2024
Resposta da GoldStar Trust Company
Thank you for taking the time to leave a review. It is wonderful to hear of your positive experience you have had with us. We look forwarded to continued good experiences with you in the future.
Since i invested i have done nothing…
Since i invested i have done nothing but lose thousands of my retirement money.
3 de julho de 2024
Resposta da GoldStar Trust Company
Thank you for taking the time to leave a review. A member of the management team will be reaching out to you.
Goldstar Trust is a great company to work with.
My husband and I have used Goldstar Trust to manage our IRA account for several years. We have found them very competent and always willing to explain things when we have a question. They have a great digital system where you can fill out forms online. This makes transactions very easy and quick.
6 de março de 2025
Opinião espontânea
Resposta da GoldStar Trust Company
Wow! Thank you for your wonderful review. We are so happy to be of service to you and look forwarded to many more years of continued partnership with you and your husband.
I am still waiting for information back…
I am still waiting for information back from Tony and Andrew.
18 de fevereiro de 2025
Resposta da GoldStar Trust Company
Thank you for taking the time to leave a review. I will notify Andrew that you need to hear from him.
I was contacted multiple times during…
I was contacted multiple times during my transfer of funds ensuring all was well. I made a few calls to customer care and was helped promptly.
14 de fevereiro de 2025
Resposta da GoldStar Trust Company
We are so pleased to hear of your positive experience. Thank you for taking time to leave your review.
Very Quick Funds Transfer In
Excellent help on the phone. My transfer of funds from my regular IRA with another company to my GoldStar precious metals IRA was competed in 2 days, which was outstanding. The phone wait to talk to someone was long; but the system does give you option to hold your position in the que and get a call back.
12 de fevereiro de 2025
Resposta da GoldStar Trust Company
Thank you for the review. It is always beneficial to see that our system has worked well for our clients.
Resposta da GoldStar Trust Company
We strive to give our customers a positive experience. We are pleased to hear we are accomplishing our goals. Thank you for leaving a review.
Resposta da GoldStar Trust Company
Thank you for taking time to leave a review. We look forwarded to helping you further in the furure.
I'm new with Gold Star Trust
I'm new with Gold Star Trust not enough experience yet.
30 de janeiro de 2025
Resposta da GoldStar Trust Company
Thank you for the review. We hope to exceed your expectations.
Amazingly fast service for onboarding…
Amazingly fast service for onboarding and an easy-to-navigate website
5 de fevereiro de 2025
Resposta da GoldStar Trust Company
Thank you for your kind a favorable words. We look forwarded to helping you in the future!
Keep me informed during the transfer…
Keep me informed during the transfer process. Easy and efficient
4 de fevereiro de 2025
Resposta da GoldStar Trust Company
We appreciate you taking time to leave a review. Thank you.
The transfer of metals dragged on due…
The transfer of metals dragged on due to the account at the Depository was not opened when Equity Institutional went to move it.
28 de janeiro de 2025
Resposta da GoldStar Trust Company
Thank you for your review. The management team will be reaching out to you.
I could not have had a better…
I could not have had a better experience. Everyone was very kind and helpful. All of my questions were answered and the process of buying gold and silver was very easy. Thank you!
15 de janeiro de 2025
Resposta da GoldStar Trust Company
We are glad to hear of your positive experience. Thank you for taking time to leave your review. We look forwarded to working with you in the future.
I was very appreciative of the customer support!
I was very appreciative of the assistance I received when moving my funds over to Birch. Someone was available for me every step of the way. The customer service was impressive and I would highly recommend!
24 de janeiro de 2025
Resposta da GoldStar Trust Company
Thanks for taking a few minutes to leave a review. We look forward to helping you in the future.
Unable to log in to the platform with…
Unable to log in to the platform with 2023 email and password plus security questions are impossible to answer. I don't believe I was ever asked to set up security questions so how can you ask for them with questions without entered answers. The customer service of this company is very slow and difficult to get a hold of. I would find another company to work with.
22 de janeiro de 2025
Opinião espontânea
Resposta da GoldStar Trust Company
Thank you for taking our call to help you resolve your issues. Please reach out if you need anything additional.
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