GoldStar Trust Company Opiniões 800

TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Sahra; Was vary helpful and patient with helping me with correcting my account. Everyone at GoldStar has been excellent to deal with and vary helpful with my new acount.

A empresa respondeu

Classificada 5 em 5 estrelas

I was going to give Gold Star a 4 instead of a 5. However, I then realized my difficulty in finding the data I wanted to get online was due to my own ignorance, since I am a relatively new client. I d... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

In the stress I experience from the company that held my funds (e.j.) which appeared to be vague, indifferent, putting the burden of the process of transferring my money to your company & Birch Gold i... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

Likes: no financial accounting mistakes Dislikes: 1. Communications are terrible; customer is not notified when a structured settlement matures and not notified when a new one is added. 2... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Serviços de finanças alternativos

Escrito pela empresa

Established in 1989, GoldStar Trust Company has 30+ years of experience in providing specialized services as a Self-Directed IRA Custodian, Trustee and Escrow/Paying Agent. For more than three decades, we have offered unique retirement solutions that allow investors across the nation to diversify their IRA portfolios with alternative investments to traditional stocks, bonds and mutual funds. GoldStar is known for comprehensive expertise, industry innovation and friendly, conscientious service.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

800 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 87% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

The agent

The agent, Sarah, was very helpful, professional and thorough. She addressed all of my questions quickly, leaving nothing unanswered and activities moving forward.

6 de novembro de 2024
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Resposta da GoldStar Trust Company

Thank you for taking the time to leave a review. We appreciate clients like you, too!

Classificada 4 em 5 estrelas

It was easy though mysterious.

It was easy, but as a novice to these processes, there was too much mystery as to the internal workings of the money exchange. I was nervous and rather alone until the exchange was verifiably successful.

7 de novembro de 2024
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Resposta da GoldStar Trust Company

Thank you for taking time to leave a review. We hope we can shed light on the mystery for you.

Classificada 5 em 5 estrelas

A relatively easy process

A relatively easy process even for the non-initiated and those with little financial experience.

7 de novembro de 2024
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Resposta da GoldStar Trust Company

Thank you for taking the time to leave a review. We appreciate clients like you, too!

Classificada 5 em 5 estrelas

Fantastic customer Service

Working with their Team was fantastic, helped me through the whole process.. they made it so easy!!!
Thank you Deshia and Gordon!!!

4 de novembro de 2024
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Resposta da GoldStar Trust Company

Thank you for your kind words. It is always great to hear form our happy customers.

Classificada 5 em 5 estrelas

Prompt Service

I was notified promptly of my funds arriving and they quickly signed my purchase documents.

4 de novembro de 2024
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Resposta da GoldStar Trust Company

Thank you for taking time to let us know of your experience. We are happy to help

Classificada 3 em 5 estrelas

Do not like their website.

Do not like their website not being up to date. I was told you must call to find out your investment amount. Fees are oddly invoiced. You should be able to know everyday the true amount of your investment.

10 de abril de 2024
Opinião espontânea
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Resposta da GoldStar Trust Company

Thank you for the feedback. A Management team member will be reaching out to you.

Classificada 5 em 5 estrelas

Professional

Professional, friendly, and kind. I appreciate their support.

18 de outubro de 2024
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Resposta da GoldStar Trust Company

We appreciate you taking the time to leave a review. Thank you for your time and kind words.

Classificada 5 em 5 estrelas

Good service and helpful information

They were very helpful during account setup, answering any questions I had very promptly.

29 de outubro de 2024
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Resposta da GoldStar Trust Company

It is our pleasure to be of service. Thank you for your kind words and for taking the time to leave a review.

Classificada 1 em 5 estrelas

Over charges on fees

This company charges $100 to manage my silver account. what is there to manage with just silver? No stocks or bonds that must be managed so they can be sold and bought to make money. They do charge a storage fee of $100 this is ok. they must keep the silver in a vault. Now they charging a fee to send paper invoices. I am removing my money.

30 de outubro de 2024
Opinião espontânea
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Resposta da GoldStar Trust Company

Thank you for the feedback. A Management team member will be reaching out to you.

Classificada 3 em 5 estrelas

I had to call you several times before…

I had to call you several times before I was able to find out if you received my check for $55,960

24 de outubro de 2024
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Resposta da GoldStar Trust Company

Thank you for the feedback. A Management team member will be reaching out to you.

Classificada 5 em 5 estrelas

It works!

At Goldstar the people are great and everything just seems to work as designed.

21 de outubro de 2024
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Resposta da GoldStar Trust Company

Thanks you for taking the time to leave a review. We truly appreciate you and your kind words. It is people like you that make our job fulfilling.

Classificada 5 em 5 estrelas

You kept at it until my other account…

You kept at it until my other account (with UBS) finally my money was transfered. What an ordeal. Thank you and now we can start a new relationship with you-looking forward to it.

22 de outubro de 2024
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Resposta da GoldStar Trust Company

We sincerely appreciate your review. Thank you for taking the time to let us know about your experience. We look forwarded to working with you.

Classificada 5 em 5 estrelas

Talking to Eve

Talking to Eve. She has made my decision and rollover very easy. She is such a blessing.

7 de outubro de 2024
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Resposta da GoldStar Trust Company

Thank you

Classificada 5 em 5 estrelas

So professional and kind

So professional and kind. Everyone made the process so easy to navigate. Sean was very knowledgeable on the product. Chase has been orchestrating everything with ease. I did not have any reservations with investing with you

16 de outubro de 2024
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Resposta da GoldStar Trust Company

Thanks you

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