Good Motors Opiniões 357

Resposta da Good Motors

13/03/2026

Thank you for your kind words! We’re really pleased to hear that Terry was able to help you find your car and answer all your questions. It’s great to know you found the team friendly and helpful. We’ll be sure to pass your lovely feedback on to Terry and Robert as well — they’ll really appreciate it.

We hope you’re enjoying your new car, and if there’s ever anything more we can help with, please don’t hesitate to get in touch.

Kind Regards,
Good Motors Team

Resposta da Good Motors

13/03/2026

Thank you, Michael, for making the trip over from Northern Ireland to purchase your car from us — we really appreciate the trust you placed in Good Motors. We're delighted to hear everything went smoothly for you and that Tariq was able to keep everything clear and straightforward ahead of your visit.

It's great to know the car and the process were exactly as described and that you felt comfortable taking your time with the test drive. We'll be sure to pass your kind feedback on to Tariq.

Thank you again for your recommendation, and we hope you're enjoying your new car!

Kind regards,
Good Motors Team

Resposta da Good Motors

12/03/2026

We’re sorry to hear that you feel disappointed with your experience. However, we would like to clarify a few points.

At the time of collection, the vehicle was available for inspection and collection as agreed. The V5 document was in the process of being transferred, which is a normal procedure when a vehicle changes ownership. The vehicle was presented as seen, and customers are always welcome to inspect the car fully before completing the handover.

Regarding the alloys, these were visible at the time of viewing and collection. If there were any concerns, we would have been more than happy to discuss them on the day. We take customer communication seriously and do our best to respond to messages, but we encourage customers to contact us directly so we can resolve any concerns.

If you would like to come back, we would be happy to arrange a valet for the vehicle or speak with you about how we can help turn this minor issue around.

Kind regards,
Good Motors Team

Resposta da Good Motors

12/03/2026

Thank you for your kind review. We’re really pleased to hear that you had a positive experience with us and that our team made the process easy and straightforward for you.

We always aim to provide friendly, helpful service and it’s great to know that came across during your visit. Enjoy your new vehicle and if you ever need anything in the future, we’ll be happy to help.

Kind regards,
Good Motors Team

Resposta da Good Motors

20/02/2026

We are genuinely very sorry to hear about your diagnosis and we sincerely wish you strength and a full recovery during what must be an incredibly difficult time.

However, we feel it is important to clarify the timeline and circumstances surrounding this transaction.

You initially placed a reservation on the vehicle and arranged to view it. You then spent several hours at our dealership viewing and test driving the vehicle before deciding to walk away from the purchase at that time. Over a week later, you contacted us again to enquire whether the vehicle was still available. Following further discussions, you agreed to proceed with the purchase and paid a £1,000 deposit to secure the vehicle and remove it from sale.

At no point were you obligated to proceed. The deposit was taken only after you confirmed you wished to move forward with the purchase. As clearly explained at the time, once a vehicle is secured and preparation begins, the deposit is non-refundable. We then removed the vehicle from the market and turned away other potential buyers.

When you later informed us that you could not continue due to your medical diagnosis, we did carefully review the documentation you provided. While we were sympathetic to your situation, our deposit policy — which is explained prior to payment — applies consistently to all customers.

We understand this is not the outcome you hoped for. Our policies are in place to ensure fairness and consistency in how we handle secured vehicles and deposits.

We genuinely wish you the very best with your treatment and recovery.

Kind Regards
Good Motors Team

Resposta da Good Motors

20/02/2026

Thank you so much for your kind words and for taking the time to leave us a review.

We’re delighted to hear you had an excellent experience from start to finish. Adrian will be especially pleased to know you found him helpful and a pleasure to deal with — we’re very proud of the service he provides.

We truly appreciate your recommendation and your support. Wishing you many happy miles in your new car, and if there’s ever anything you need in the future, we’re always here to help.

Kind Regards
Good Motors Team

Resposta da Good Motors

20/02/2026

Thank you so much for taking the time to leave such a detailed and thoughtful review.

We completely understand how important (and sometimes nerve-wracking!) buying a first car for your daughter can be — especially when you’re purchasing from a distance and can’t view the vehicle in person. We’re really pleased that Shaqeel was able to put your mind at ease, answer your questions promptly, and provide detailed videos to give you full confidence in the car.

It’s also great to hear that Rob made the delivery process smooth and straightforward for you. We’ll be sure to pass on your kind words to both of them — they’ll really appreciate it.

Creating a relaxed, no-pressure environment is something we pride ourselves on, so it’s wonderful to know that came across during your experience.

Thank you again for choosing Good Motors. We hope your daughter absolutely loves her first car, and we’re always here if you need anything in the future.

Kind regards,
Good Motors Team

Resposta da Good Motors

20/02/2026

Thank you for your fantastic review!

We’re so pleased to hear everything went smoothly and that you had a great experience with us. Nadeem will be delighted to know his help in getting the right charger for your new Nissan Leaf made the difference.

Wishing you many happy and efficient miles in your new car! If you ever need anything in the future, we’re always here to help.

Kind regards,
Good Motors Team

Resposta da Good Motors

20/02/2026

Thank you so much for your lovely review!

We’re really pleased to hear that your experience with us has been a positive one and that you’re happy with both the car and the service you received. It’s great to know the vehicle met your expectations and is exactly as described — and even better that you’re enjoying the drive!

Thank you again for choosing Good Motors. If you ever need anything in the future, we’re always here to help.

Kind regards,
Good Motors Team

Resposta da Good Motors

Actualizada a 20/02/2026

We’re sorry to read that you feel disappointed with your experience, as this is certainly not the level of service we aim to provide.

Regarding the tyre issue, all of our vehicles are inspected prior to sale. Tyre pressure can fluctuate due to temperature and road conditions, and unfortunately punctures or tyre damage after handover are not uncommon and are outside of our control. That said, we would always encourage customers to contact us straight away so we can advise on the best course of action.

With regard to the locking wheel nut, this is something we take seriously. We understand you raised this with us and we did agree to cover the invoice once received. If there has been a delay in communication, we sincerely apologise — this is not intentional, and we would never ignore a customer concern.

Please contact us directly with your invoice details so we can ensure this is reviewed and resolved promptly.

Kind regards,
Good Motors Team

Resposta da Good Motors

17/01/2026

Thank you very much for your kind review. We’re really pleased to hear that the video walk-around was helpful and that Shaqeel was able to assist you promptly whenever you called. We always aim to make the process as easy and personal as possible, even when customers can’t visit us in person. Your feedback is greatly appreciated, and we hope you enjoy your car.

Kind regards,
Good Motors Team