GO Outdoors - Basingstoke Opiniões 

2823
TrustScore: 4.5 em 5

4,7

Basing View, RG21 4YY Basingstoke, England, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Visited to purchase a pair of walking shoes, had several in mind. Was helped by Arianna. She was brilliant engaging smiley and very helpful, think she brought 7 or 8 options in different sizes until... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

Extremely helpful till assistant but deeply disappointed with the floor (or store) manager. I was seeking to swap out a product and hoped for some latitude but rather than face the customer, he simpl... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We had our first visit to Go Outdoors today and were served by Sophie N, who helped us find the right riding hat and boots for our daughter. Sophie was incredibly helpful, knowledgeable and friendly... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I was helped today by a lovely knowledgeable lady called Lynda - she made the whole shopping experience for gortex walking trainers, gortex jacket, waterproof trousers and some socks a relaxing and tr... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de artigos para acampamento
  2. Loja de roupa desportiva
  3. Loja de bicicletas
  4. Clube de escalada
  5. Passeios a cavalo
  6. Loja de artigos de corrida

Escrito pela empresa

Order Queries If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse. Contact us via Customer Care

Go Outdoors Details

Escrito pela empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Informações de contacto

  • Basing View, RG21 4YY, Basingstoke, England, Reino Unido

4,7

Excelente

TrustScore: 4.5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,7

Todas as opiniões

(2823)

35 238 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Above and Beyond

Fantastic- Terry in the bike section knew exactly how to mend my bike and went above and beyond to help me. Hes always fantastic and very knowledgeable with all things bike having had bike servicing done by him before so i knew exactly who to go too with my daughters bike today!

5 de maio de 2026
Opinião espontânea
logótipo da GO Outdoors - Basingstoke

Resposta da GO Outdoors - Basingstoke

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

James G a very helpful coworker helped…

James G a very helpful coworker helped us find the perfect dofe bag , provided us with amazing information making it alot easier

3 de maio de 2026
Opinião espontânea
logótipo da GO Outdoors - Basingstoke

Resposta da GO Outdoors - Basingstoke

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Sophie was extremely helpful today with…

Sophie was extremely helpful today with helping my daughter get ready for her show

2 de maio de 2026
Opinião espontânea
logótipo da GO Outdoors - Basingstoke

Resposta da GO Outdoors - Basingstoke

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Anya was incredible

Anya was incredible - very helpful and very try kind - legend :)

29 de abril de 2026
Opinião espontânea
logótipo da GO Outdoors - Basingstoke

Resposta da GO Outdoors - Basingstoke

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Shout Out for James G!

We were asked if we needed any help or advise by James G as we were looking for a suitable tent for a camping trip. He was extremely knowledgeable and patient, answering our many questions about the tents displayed which helped enormously in making our final purchase decision. On our second visit to store for camping accessories James G was equally as helpful in checking stock etc. We couldn't have asked for a better service.

12 de abril de 2026
Opinião espontânea
logótipo da GO Outdoors - Basingstoke

Resposta da GO Outdoors - Basingstoke

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Great service

Great service, and patience, from Carol again! Thank you!!

26 de abril de 2026
Opinião espontânea
logótipo da GO Outdoors - Basingstoke

Resposta da GO Outdoors - Basingstoke

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

I’ve always been impressed with the…

I’ve always been impressed with the staff at Go Outdoors. On this occasion I was at the Basingstoke store, buying hiking shoes and a backpack. I was served by James G who was very knowledgeable about the backpacks on offer and what might be right for my small frame. Thank you James G, very helpful advice!

26 de abril de 2026
Opinião espontânea
logótipo da GO Outdoors - Basingstoke

Resposta da GO Outdoors - Basingstoke

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Excellent customer service

Excellent customer service! Liv helped my girls with finding a riding helmet. She was super friendly, shared her own experiences and was really knowledgeable, that helped us come to a decision and gave my youngest a sticker to cheer her up! Nothing was a hassle or stressful. Will definitely be visiting again in the future. Thank you!

26 de abril de 2026
Opinião espontânea
logótipo da GO Outdoors - Basingstoke

Resposta da GO Outdoors - Basingstoke

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Extremely knowledgeable and patient…

Extremely knowledgeable and patient sales associate James G helped me find a comfortable and suitable backpack. He had really good knowledge of the products and what might be relevant for my choice.

26 de abril de 2026
Opinião espontânea
logótipo da GO Outdoors - Basingstoke

Resposta da GO Outdoors - Basingstoke

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Excellent staff

Excellent. Had the help from an excellent knowledgeable young man named James G who helped us choose the right camping beds and sleeping bags as well as a camping table. He was very polite and helpful. The shop itself was well stocked and had everything we needed.

26 de abril de 2026
Opinião espontânea
logótipo da GO Outdoors - Basingstoke

Resposta da GO Outdoors - Basingstoke

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Helpful and Affable

Matthew was extremely helpful and affable, nothing was too much trouble. When the cable we needed wasn't on the shelf he went to see if there was one in the stock room. We were surprised that the Cardac BBQ we wanted was not on show so we could see it before buying, he happily unpacked a box to show us. Thank you Matthew.

26 de abril de 2026
Opinião espontânea
logótipo da GO Outdoors - Basingstoke

Resposta da GO Outdoors - Basingstoke

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

A very bright and knowledgable young…

A very bright and knowledgable young girl named Grace on tills today made mine and my grandmas experience stress and hassle free! She went above and beyond and super speedy - thank you.

25 de abril de 2026
Opinião espontânea
logótipo da GO Outdoors - Basingstoke

Resposta da GO Outdoors - Basingstoke

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

The shop is spaced out very well a lot…

The shop is spaced out very well a lot of choice and plenty of deals to be had with a discount card. When paying Julia couldn’t have been more helpful and friendly. It makes such a difference when you have such lovely staff! Well done Basingstoke store!

25 de abril de 2026
Opinião espontânea
logótipo da GO Outdoors - Basingstoke

Resposta da GO Outdoors - Basingstoke

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Came in looking for a sleeping pad

Came in looking for a sleeping pad. James T helped me find what I was looking for. He was helpful and friendly. James used personal experience with products to help me make a decision and he sought advice from a colleague when he was unsure of an answer to my question. Thank you!

25 de abril de 2026
Opinião espontânea
logótipo da GO Outdoors - Basingstoke

Resposta da GO Outdoors - Basingstoke

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Carol and Sian on the tills were really…

Carol and Sian on the tills were really helpful when I was buying a riding hat. They only had a display one to buy but were very thorough in explaining my options etc

25 de abril de 2026
Opinião espontânea
logótipo da GO Outdoors - Basingstoke

Resposta da GO Outdoors - Basingstoke

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

First Class Service. Felt like a VIP!!!

I popped in to pick up a new tent along with a festival trolley. Had some questions about the various trollies. The staff went above and beyond for me. Nothing was a problem and they were even running round the store for me locating items that I needed. Both Terry and Sian are a credit to your business. If only I could get this level of customer care in other retail shops!

23 de abril de 2026
Opinião espontânea
logótipo da GO Outdoors - Basingstoke

Resposta da GO Outdoors - Basingstoke

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Excellent customer service

Natalie went out of her way to help me today and provided excellent customer service, I was very impressed. Anya helped me at the tills and kindly allowed me time to pop back to get something I’d forgotten. I will be sure to recommend the Basingstoke branch to friends and family. Thank you for restoring my faith in customer service!

22 de abril de 2026
Opinião espontânea
logótipo da GO Outdoors - Basingstoke

Resposta da GO Outdoors - Basingstoke

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

Classificada 4 em 5 estrelas

Good but could be better

Popped in to look at tables and chairs for the van to upgrade what we currently have. Met a very helpful chap that told us about the buy 1 get 1 half price deal which was fab as we wanted 2 chairs. However it wasn’t so great that they’d increased the price of the table we wanted from £40 to £60 as it was now part of the same deal.
Lastly the young lady at the checkout was fairly uncommunicative and a bit disinterested.
Overall we still grabbed a bargain but will look elsewhere for a table.

22 de abril de 2026
Opinião espontânea
logótipo da GO Outdoors - Basingstoke

Resposta da GO Outdoors - Basingstoke

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Went to exchange a defective jacket and…

Went to exchange a defective jacket and the process was seamless. All staff i came into contact with gave excellent customer service. Will always buy from here.

21 de abril de 2026
Opinião espontânea
logótipo da GO Outdoors - Basingstoke

Resposta da GO Outdoors - Basingstoke

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Tent box collection

Matthew was extremely helpful...he helped get an OEX tent box into my car, removing & disposing of the packaging. Thank you!

20 de abril de 2026
Opinião espontânea
logótipo da GO Outdoors - Basingstoke

Resposta da GO Outdoors - Basingstoke

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

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