On 2nd September I went into my Chester Foregate st branch to purchase a new pair of walking shoes. I was advised/served by a guy called Steve. Not only was he pleasant and respectful (I am prob... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
The service at this store is excellent. I returned hiking boots that I had had for a while, albeit worn very little, and which had developed a problem/defect. Steve and Tracey were very helpful. St... Ver mais
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Steve was polite and knowledgeable about the Merrill shoes that I was interested in. He helped choose the correct fit and made sure everything was fine. He explained about the Members club and helped... Ver mais
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Think this must relate to when I called in to Chester to get the security tag taken off which you had forgotten to do when I originally collected the garden chairs. Apart from the security tag proble... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de artigos para acampamento
- Loja de roupa desportiva
- Loja de bicicletas
- Clube de escalada
- Passeios a cavalo
- Loja de artigos de corrida
Sobre GO Outdoors - Chester (Express)
Escrito pela empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Escrito pela empresa
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Informações de contacto
63-65 Foregate Street, CH1 1HD, Chester, Reino Unido
- 01244 564337
4,9
Excelente
785 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent Staff.
8 de abril de 2025
Resposta da GO Outdoors - Chester (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Professional, helpful and pleasant staff.
I visited the Chester store with my husband to buy a pair of walking shoes. Unfortunately I did not have my discount card and it could not be found online. The staff, Steve, Tracey and Abi went out of their way to assist me and the problem was resolved.
PS I spoke to the helpline today and now have my card number for future purchases. The operative was unable to explain why it had not been activated online.
But well done Chester for providing a positive experience. Thank you.
7 de abril de 2025
Opinião espontânea
Resposta da GO Outdoors - Chester (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Very helpful and friendly service
Paul was a lovely bloke and very helpful
3 de abril de 2025
Opinião espontânea
Resposta da GO Outdoors - Chester (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
The staff Tom and Eve
The staff Tom and Eve were very helpful and pleasant.
29 de março de 2025
Opinião espontânea
Resposta da GO Outdoors - Chester (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
I had a easy time around the shop as…
I had a easy time around the shop as Tracey and Paul was very helpful.
3 de abril de 2025
Opinião espontânea
Resposta da GO Outdoors - Chester (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Staff at Chester branch great 👍
2 de abril de 2025
Resposta da GO Outdoors - Chester (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Chester Go Outdoors…
Thank you to Tom at Chester Go Outdoors for his assistance is selecting a new rucksack - most polite. I noticed the customer behind me also chose the same rucksack.
30 de março de 2025
Opinião espontânea
Resposta da GO Outdoors - Chester (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Tom provided outstanding service
Tom provided outstanding service! He was professional, friendly, and went above and beyond to ensure everything was smooth and hassle-free. His attention to detail and commitment to excellence were truly impressive. I highly recommend Tom for his expertise and dedication—an absolute pleasure to work with. Thank you, Tom!
30 de março de 2025
Opinião espontânea
Resposta da GO Outdoors - Chester (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Good work by good staff
Good work by good staff
I could not carry all the items I bought so the staff put some of it in the storeroom for me until I could come back for them. I think this is excellent service by excellent staff.
26 de março de 2025
Resposta da GO Outdoors - Chester (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Great customer service bt Tracey.
Served by Tracey. Extremely helpful and nice. Pointed me in the right direction with sound advice for a pair of new walking shoes.
27 de março de 2025
Opinião espontânea
Resposta da GO Outdoors - Chester (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Great service!
Great service and very knowledgeable staff! Thanks Steve C for your recommendations on new walking boots.
18 de março de 2025
Opinião espontânea
Resposta da GO Outdoors - Chester (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Solution to forgotten crutches
While in Chester for an overnight stay my wife realised she had left her crutches at home. As a short term solution we thought of walking sticks and were directed to Go Outdoors. Staff at the shop were very helpful especially Steve C and Rebecca. Steve brought down a camping chair for my wife to sit on while being served which was most appreciated. We managed to buy two walking sticks at a great price by becoming a member and this saved us a good amount. We were able to enjoy the rest of our stay. Thanks very much for your help and efficiency.
20 de março de 2025
Opinião espontânea
Resposta da GO Outdoors - Chester (Express)
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Served by Steve and Tracey
Served by Steve and Tracey
Very good
Knowledgeable and to the point
20 de março de 2025
Opinião espontânea
Resposta da GO Outdoors - Chester (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent customer service & advice…
Excellent customer service & advice from Steve C & Jo today . They were very helpful with returning my old boots & Steve C advice regarding the correct fit for purchasing new ones was so helpful.
Brilliant customer service
19 de março de 2025
Opinião espontânea
Resposta da GO Outdoors - Chester (Express)
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Great service
Great service - thanks, Tracey! Really helpful advice on walking boots from someone who knows what she's talking about.
11 de março de 2025
Opinião espontânea
Resposta da GO Outdoors - Chester (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Steve C was really helpful
Steve C was really helpful, friendly and knowledgeable. Staff seem more personable and willing to help than the larger stores.
10 de março de 2025
Opinião espontânea
Resposta da GO Outdoors - Chester (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great service
Great service from Tom when I was choosing walking boots today. Very knowledgeable about the different makes of boots and what would suit my feet. Also friendly service from Tracey and Paul. Thanks!
8 de março de 2025
Opinião espontânea
Resposta da GO Outdoors - Chester (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
I was served by Tracey who was…
I was served by Tracey who was extremely helpful and nothing was too much trouble. Thanks Tracey
4 de março de 2025
Opinião espontânea
Resposta da GO Outdoors - Chester (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
helpful
helpful, friendly, patient.Paul Steve give me a lot of assistance.
28 de fevereiro de 2025
Opinião espontânea
Resposta da GO Outdoors - Chester (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Great service from Tom
Tom was extremely helpful today in helping me find some walking boots. He was very knowledgeable and gave us some great insight into finding a suitable shoe. Thanks for all your help!
2 de março de 2025
Opinião espontânea
Resposta da GO Outdoors - Chester (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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