Excellent service given today for help and advice. Additinally, our cashier Xaina informed us of the Blue Light discount on non-sale items that we never knew about! So we made even more of a saving! T... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Staff in store were very helpful. Cashier was friendly but was a bit too overwhelming with her chatter and questions would I like this or that etc and then she forgot I needed a bag for all the items... Ver mais
A empresa respondeu
How shopping should be. Needed new walking trousers but having dropped my glasses off at the opticians for repair I was unable to read the labels on the garments. HARRIET was super helpful, helping... Ver mais
A empresa respondeu
I went to the counter to renew my membership. Millie was most helpful. I chose myself some high end Merrell hiking boots, the shoe assistant despite having quite a few customers was most attentive. Ba... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de artigos para acampamento
- também em
- Clube de escalada
- Loja de artigos de corrida
- Loja de bicicletas
- Loja de roupa desportiva
- Passeios a cavalo
Sobre GO Outdoors - Derby
Escrito pela empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Escrito pela empresa
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Informações de contacto
Ascot Drive, DE24 8ST, Derby, Reino Unido
- 01332 985940
4,8
Excelente
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da GO Outdoors - Derby
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Lovely harry on tills very pleasant
Lovely harry on tills very pleasant
29 de agosto de 2026
Opinião espontânea
Resposta da GO Outdoors - Derby
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Harry was super helpful
29 de agosto de 2026
Opinião espontânea
Resposta da GO Outdoors - Derby
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Harry served us at the till today
Harry served us at the till today. We had a lovely experience with him, very talkative and friendly. He even renewed our membership card for us. 10/10.
29 de agosto de 2026
Opinião espontânea
Resposta da GO Outdoors - Derby
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Ally always provides a amazing service…
Ally always provides a amazing service and always very kind and helpful!
29 de agosto de 2026
Opinião espontânea
Resposta da GO Outdoors - Derby
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Ally is very knowledgeable and helpful 😃
29 de agosto de 2026
Opinião espontânea
Resposta da GO Outdoors - Derby
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Served by a lovely guy called Harry
Served by a lovely guy called Harry. He was really polite and and chatty. Makes a nice change. Well done 😊
29 de agosto de 2026
Opinião espontânea
Resposta da GO Outdoors - Derby
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great service today by Harry helped us…
Great service today by Harry helped us change our postcode on members card. Bought a bargain camping cupboard.
29 de agosto de 2026
Opinião espontânea
Resposta da GO Outdoors - Derby
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
It was my first time in store and…
It was my first time in store and Harriet really helped with finding the right coat :)
29 de agosto de 2026
Opinião espontânea
Resposta da GO Outdoors - Derby
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Harry was very helpful on tills
Harry was very helpful on tills. Very friendly service and resolved our membership card issue we had when shopping online. He also checked for stock items for us in store.
29 de agosto de 2026
Opinião espontânea
Resposta da GO Outdoors - Derby
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Helpful Harry
Harry was really helpful and went above and beyond explaining why our members card didn't work due to there being no email address linked as we've been long-term customers.
He also checked stock levels for an Opinel, however, unfortunately there were non in stock.
29 de agosto de 2026
Opinião espontânea
Resposta da GO Outdoors - Derby
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Got everything i needed today
Got everything i needed today
And i was served by a young man named ethan who was very polite
29 de agosto de 2026
Opinião espontânea
Resposta da GO Outdoors - Derby
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great service from Harry
29 de agosto de 2026
Opinião espontânea
Resposta da GO Outdoors - Derby
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Great service from ally she is always…
Great service from ally she is always really helpful and great at giving advice when needed
29 de agosto de 2026
Opinião espontânea
Resposta da GO Outdoors - Derby
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Great customer service from harry had a…
Great customer service from harry had a nice chat with him fast but good service
29 de agosto de 2026
Opinião espontânea
Resposta da GO Outdoors - Derby
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Harry was very knowledgeable and…
Harry was very knowledgeable and answered all my questions! It was so nice to actually have a chat at the till rather than awkward silence whilst he scanned all our items! Customer service at its best!
29 de agosto de 2026
Opinião espontânea
Resposta da GO Outdoors - Derby
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
My experience was great Harry was so…
My experience was great Harry was so helpful ! Lovely young man .
29 de agosto de 2026
Opinião espontânea
Resposta da GO Outdoors - Derby
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Had a good experience buying waterproof jacket.
Had a good experience buying a waterproof jacket. Busy day in the store but Mel was helpful and friendly and had plenty of time for me.
29 de agosto de 2026
Opinião espontânea
Resposta da GO Outdoors - Derby
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Emma was super helpful
Emma was super helpful. My first visit. Great price, great service.
29 de agosto de 2026
Opinião espontânea
Resposta da GO Outdoors - Derby
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
I was served by Harry
I was served by Harry, he was very lovley, chatty and friendly, perfect help for us with memberships, amazing.
29 de agosto de 2026
Opinião espontânea
Resposta da GO Outdoors - Derby
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
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