No email received confirming delivered for click and collect. Went to shop to check and collected one of two items when other had also apparently been delivered! System improvement badly needed.
A empresa respondeu
Localização
Alterar localizaçãoUNIT 3, BLACKHORSE WAY, RH12 1NN Horsham, GB
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Leia as opiniões dos outros
Went looking for walking boots - replacing a 25+ year old pair of Brashers. Found a big range in the Horsham store, but what made all the difference was having the expert advice of Aaron who knew al... Ver mais
A empresa respondeu
James was very helpful and patient, while I tried on a number of walking shoes, including getting me a second pair of the same shoes as one of the first pair didn’t feel quite right. He not only liste... Ver mais
A empresa respondeu
Two incredible bargains. A down gilet, I don't think you can beat down for warmth at very low weight. Secondly I was fortunate having small feet to pick up a pair of fabric walking boots at an amazing... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de artigos para acampamento
- Loja de roupa desportiva
- Loja de bicicletas
- Clube de escalada
- Passeios a cavalo
- Loja de artigos de corrida
Sobre GO Outdoors - Horsham (Express)
Escrito pela empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Escrito pela empresa
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Informações de contacto
UNIT 3, BLACKHORSE WAY, RH12 1NN, Horsham, Reino Unido
4,6
Excelente
330 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Very helpful staff
Very helpful staff! Give good advice. I got what i need in store.
19 de agosto de 2026
Resposta da GO Outdoors - Horsham (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Good advice and help
Good advice and help choosing walking shoes, followed by excellent service from Malia who responded positively to my query, investigated and price matched my purchase
Great store and excellent service.
4 de setembro de 2026
Opinião espontânea
Resposta da GO Outdoors - Horsham (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
No email received confirming delivered…
No email received confirming delivered for click and collect. Went to shop to check and collected one of two items when other had also apparently been delivered! System improvement badly needed.
21 de agosto de 2026
Resposta da GO Outdoors - Horsham (Express)
Thank you for sharing your review with us in relation to your Click and Collect order.
We are sorry to hear of the issues you have experienced in relation to your Click and Collect order status. We understand that delays, along with the lack of communication, has caused considerable inconvenience and uncertainty. This is not the level of service we aim to provide.
From checkin the status of your order we can see that this is ready to be collected at your earliest convenience. A member of our customer care has contacted you via the email address provided to dicuss this, please check your inbox shortly for our message.
Kind regards,
Go outdoors Customer Care Team
Great in-store service at the Horsham…
Great in-store service at the Horsham branch. Lovely, helpful staff and I would happily recommend to my friends.
11 de agosto de 2026
Resposta da GO Outdoors - Horsham (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
I purchased some camping items recently…
I purchased some camping items recently from the Horsham branch and Andy on the checkout was incredibly helpful and knowledgeable.
10 de agosto de 2026
Opinião espontânea
Resposta da GO Outdoors - Horsham (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Resposta da GO Outdoors - Horsham (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
The member of staff who was so helpful…
The member of staff who was so helpful and kind. He helped me solve an incorrect store delivery but still I ended up with the two backpacks I wanted from the store.
21 de julho de 2026
Resposta da GO Outdoors - Horsham (Express)
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Staff all very helpful
Staff all very helpful. Dealt with 3. One was not as knowledgeable as the others.
Good products at competitive pricing.
24 de julho de 2026
Opinião espontânea
Resposta da GO Outdoors - Horsham (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 4 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Bought a Tilley hat yesterday
Bought a Tilley hat yesterday, there was a good selection and Nick was very helpful. He gave us space to have a good look, offered help and advice appropriately and made it a fun and pleasant visit to the store..
21 de julho de 2026
Opinião espontânea
Resposta da GO Outdoors - Horsham (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Nick was friendly from the off
Nick was friendly from the off, listened as I explained what I required, and gave the pros and cons of everything from the cheapest to the most expensive. As a bloke we don’t do shopping, but this was an enjoyable experience, thank you all.
2 de julho de 2026
Opinião espontânea
Resposta da GO Outdoors - Horsham (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Hiking boots
I went in to buy a pair of hiking boots to climb Kilimanjaro in, Cheryl and another member of the team really helped me choose the best fit for both my feet and the activity, she took lots of time to make sure they were perfect and gave such great advice for both socks and boots! These boots were much better than previous pair (bought elsewhere) and really made the hike so much easier, finally having a pair of boots that fit me well and were comfortable! I really appreciate the effort and time taken to help get me organised and ready for my big adventure!
7 de junho de 2026
Opinião espontânea
Resposta da GO Outdoors - Horsham (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Lucy(2264)
Lucy(2264) , was very patient as well as knowledgeable about the footwear I was looking for.
I will definitely be returning to this store.
26 de junho de 2026
Opinião espontânea
Resposta da GO Outdoors - Horsham (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 4 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Resposta da GO Outdoors - Horsham (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Brought something on line had buy…
Brought something on line had buy another membership because I couldn't find how to put my details in,when asked sale person in horsham about it,he didn't know totally wasn't helpful or bothered.just take yr money and see you! Same old british customer service!
8 de junho de 2026
Resposta da GO Outdoors - Horsham (Express)
We appreciate you taking the time to leave us your feedback.
We are saddened to know that you were unable to access our members' prices when placing your order. Once you have logged in to the GO Outdoors website the prices should automatically apply.
We also apologise that the member of staff you spoke to at our Horsham store was unable to assist. This will be raised to ensure that the customer service level provided is improved upon.
We have sent an email to the address on the order with further information. Please check your inbox for our message.
Kind regards,
GO Outdoors Customer Care Team
Aaron helped me find new walking shoes
Aaron helped me find new walking shoes. Not only did he know the products he was selling very well, he was able to direct me to the best shoes for my needs and foot shape and was more than happy to spend time and provide relevant advice to ensure I was happy. Great staff and a friendly store with good stock. Worth far more than trying to save a few quid online buying something where fit matters most!! Thanks
21 de junho de 2026
Opinião espontânea
Resposta da GO Outdoors - Horsham (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Great selection of gear
Great selection of gear, in particular walking shoes and boots - friendly, helpful, knowledgeable staff - what more v does any customer need from a bricks and mortar retailer.
Young James, couldn't have been more professional!
20 de junho de 2026
Opinião espontânea
Resposta da GO Outdoors - Horsham (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Very helpful assistant
Ben was extremely helpful. He offered advice and answered my questions with knowledge and experience of the item of clothing I wanted. He also left me alone to browse and try on the various different styles.
11 de junho de 2026
Opinião espontânea
Resposta da GO Outdoors - Horsham (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Membership discount provided at local store not online 01 Jun 2026
I collected some trainers from my local store, ordered online, and, as the online membership discount does not work, I claimed this discount from the store when I collected these trainers.
For some reason the system did not show these trainers' price net of the Membership discount. Once it was established that I was a due my membership discount, it was processed successfully.
The renewal membership doesn't seem to work online, which, if it did, would remove the need to provide a refund of the membership discount.
Otherwise, everything fine
26 de maio de 2026
Resposta da GO Outdoors - Horsham (Express)
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Go Outdoors, or not?
I went into the Horsham branch recently and was shocked to learn of their two tier pricing. My granddaughters picked out a hat and water bottle which came to £25. It rang up at the till at £44 because wasn't a member. I could join for £5!! I have never paid to shop as a customer and don't intend on doing so. All customers should be equal. It's a shop, not an exclusive club. Needless to say all the goods were left on the counter. There was only one other person in the whole shop. I wonder how long that business model will last?
On a positive note the staff were polite and I got the feeling they had to apologise and explain on numerous occasions for this incredible stupidity of their employers.
27 de maio de 2026
Opinião espontânea
Resposta da GO Outdoors - Horsham (Express)
Thank you for taking the time to share your experience following your recent visit to our Horsham store.
I’m very sorry for the frustration caused by our pricing structure. We understand that the difference between member and non-member pricing can come as an unwelcome surprise, particularly if you were not expecting it, and I appreciate your concerns about fairness and transparency.
Our membership scheme is designed to offer customers access to lower prices in exchange for a small annual fee; however, we recognise that this approach does not suit everyone, and your feedback is valuable in helping us understand how this is perceived in store.
That said, I’m pleased to hear that the team in Horsham were polite and supportive, despite the situation. I will ensure your comments are shared with the store, as I know they will appreciate your recognition.
Kind regards
Go Outdoors Customer Care Team
Checked sizes
Checked the shop for sizes and then went on line to get correct size for myself really handy. Good communication on status.
11 de maio de 2026
Resposta da GO Outdoors - Horsham (Express)
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
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