No email received confirming delivered for click and collect. Went to shop to check and collected one of two items when other had also apparently been delivered! System improvement badly needed.
A empresa respondeu
UNIT 3, BLACKHORSE WAY, RH12 1NN Horsham, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
No email received confirming delivered for click and collect. Went to shop to check and collected one of two items when other had also apparently been delivered! System improvement badly needed.
A empresa respondeu
Went looking for walking boots - replacing a 25+ year old pair of Brashers. Found a big range in the Horsham store, but what made all the difference was having the expert advice of Aaron who knew al... Ver mais
A empresa respondeu
An excellent experience ordering online and collecting in store. Also a very good loyalty scheme which pays for itself on the first order.
A empresa respondeu
James was very helpful and patient, while I tried on a number of walking shoes, including getting me a second pair of the same shoes as one of the first pair didn’t feel quite right. He not only liste... Ver mais
A empresa respondeu
Escrito pela empresa
Escrito pela empresa

UNIT 3, BLACKHORSE WAY, RH12 1NN, Horsham, Reino Unido
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I was assisted by Georgia who helped me choose a pair of walking shoes. I visited the store on a Saturday and a Sunday because I usually have real difficulty getting the correct fit. She had a good understanding of what was on offer in the store and selected a number of products that fitted the bill.
Georgia was very patient with me, as I tried on a number different makes and width fittings. Finally settled on the perfect pair of shoes on the Sunday without being rushed at all even though it was getting close to the closing time of 4pm.

Resposta da GO Outdoors - Horsham (Express)

Resposta da GO Outdoors - Horsham (Express)
Such a large selection of brands of waterproof jackets in the Horsham store. Very pleased to have such a choice.

Resposta da GO Outdoors - Horsham (Express)
Staff were amazingly helpful and we were able to get what we required

Resposta da GO Outdoors - Horsham (Express)
Very helpful staff who pointed me in the right direction when buying a day pack. I settled on an Osprey after being told the pros and cons of different makes.

Resposta da GO Outdoors - Horsham (Express)
The store was well laid-out and well stocked. The staff were very friendly and helpful

Resposta da GO Outdoors - Horsham (Express)
I was looking for dehydrated meals for camping, choice was poor and they were in a box on the floor so i think you could stock more varieties.
Other than that a good selection of outdoor equipment.

Resposta da GO Outdoors - Horsham (Express)
In terms of staff Enya was very helpful. The prices are good and there is a wide selection of clothing.

Resposta da GO Outdoors - Horsham (Express)
The one man kayak I bought is excellent value & pretty good to use as well. The instructions for inflating it are awful, but we figured it out & now it’s easy! It’s more difficult to deflate than to inflate! The pump is excellent & very quick to inflate.

Resposta da GO Outdoors - Horsham (Express)
Aaron at the Horsham store was very helpful & knowledgeable when we were looking to purchase hiking boots/shoes

Resposta da GO Outdoors - Horsham (Express)
The staff in the Horsham store are great - they’re friendly and have given me good advice every time I’ve visited. In my most recent visit I was looking for a day rucksack for hiking and I was given helpful advice on the options available and alternatives I hadn’t considered. I’ve ended up with a rucksack that fits perfectly and has everything I need. Thank you.

Resposta da GO Outdoors - Horsham (Express)
An enjoyable experience with very good customer interaction.

Resposta da GO Outdoors - Horsham (Express)
The knowledge we received whilst looking at sleeping bags on first visit was fantastic and we ended up buying a membership card and loads of camping gear for Girl Guides

Resposta da GO Outdoors - Horsham (Express)
Very knowledgeable staff, especially Ben. I needed a backpack and haven’t really used one for overnight walks before. Ben explained the differences between men’s and women’s backpack design, helped me select the right size for my trip, packed it with two tents and made me try walking with it so he could adjust the straps to fit me. He spent time explaining what all the different straps were for and helped me judge what was right for me.
Such excellent service from knowledgeable staff. Add to that the Club Member discounts and I left the shop very happy!

Resposta da GO Outdoors - Horsham (Express)
Enya was very helpful in advising me on selecting a tent. She had good first hand knowledge from her experience and was able to tell me which was more lightweight and suitable for my needs. Delighted that the tent I chose withstood the heavy rain

Resposta da GO Outdoors - Horsham (Express)
I was served by Georgie (think thats her name) this morning after a horrible night camping with a broken blow up bed.
She was cheerful, welcoming and super helpful.
Just what I needed this morning.
Thank you so much. Georgies customer service is excellent and she really put a smile back on my face

Resposta da GO Outdoors - Horsham (Express)
Excellent, lots of help and patience with no pressure served by Jakub

Resposta da GO Outdoors - Horsham (Express)
Great service. Got product we wanted when we wanted. V. helpful staff.

Resposta da GO Outdoors - Horsham (Express)
We visited twice in one day to stock up on DofE essentials and were impressed by the range and quality of items. Being able to use the DofE card was also very good. Jakub in shoe sales was particularly helpful and knowledgeable.

Resposta da GO Outdoors - Horsham (Express)
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