My daughter and I popped in today to pick up a waterproof coat ( overlooked in the panic packing last night!) Happily we found exactly when we needed and in the sale too- who doesn’t love a bargain... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoAcademy Street 3-9, IV1 1JN Inverness, Scotland, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
I had a really great experience with Sean Luc. He was extremely helpful and patient when helping me choose the best bag for college. He took the time to understand what I needed and gave me some reall... Ver mais
A empresa respondeu
Served today by Makala who was very helpful, friendly & efficient, she took time to advise me as I was having problems placing an online order. She also located some of the items in store, which reduc... Ver mais
A empresa respondeu
Tremendous shop assistant Very knowledgeable and patient as I suffer with bad hearing, I really appreciated the girls kind and attentive nature. As I was undecided the the lovely girl asked if I wis... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de artigos para acampamento
- Loja de roupa desportiva
- Loja de bicicletas
- Clube de escalada
- Passeios a cavalo
- Loja de artigos de corrida
Sobre GO Outdoors - Inverness (Express)
Escrito pela empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Escrito pela empresa
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Informações de contacto
Academy Street 3-9, IV1 1JN, Inverness, Scotland, Reino Unido
4,9
Excelente
600 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great selection of outdoor jackets and…
Great selection of outdoor jackets and hiking boots. I was visiting from out of the country and in need of a jacket. Makala helped me with sizes save quite a bit of money suggesting I join the membership, great customer service!!
1 de julho de 2026
Opinião espontânea
Resposta da GO Outdoors - Inverness (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Came in earlier and Holly was very kind…
Came in earlier and Holly was very kind and welcoming
27 de junho de 2026
Opinião espontânea
Resposta da GO Outdoors - Inverness (Express)
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
Helpful staff
The young lady with blonde hair who served us, sorry didn't get her name was very knowledgeable and helpful. Fantastic customer service.
27 de junho de 2026
Opinião espontânea
Resposta da GO Outdoors - Inverness (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Thank you Alison!
Alison was very helpful, friendly and efficient.
25 de junho de 2026
Opinião espontânea
Resposta da GO Outdoors - Inverness (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Store us great and Alison was so helpful
Alison was so helpful! She guided me expertly and helped me make great purchases. Definitely recommend the store and alison both !
25 de junho de 2026
Opinião espontânea
Resposta da GO Outdoors - Inverness (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great customer service….
Great customer service….. thank you Alison
25 de junho de 2026
Opinião espontânea
Resposta da GO Outdoors - Inverness (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Great staff, really good kit
The staff were SO helpful and kind, especially Makala and Chris, they were super knowledgeable and went out of their way to help me. I was about to leave for a bikepacking trip and wasn’t planning on buying more than midge net but the stuff was so nice I had to get more 😂 can recommend!!
23 de junho de 2026
Opinião espontânea
Resposta da GO Outdoors - Inverness (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Superb service!
Visited yesterday for a few items and Alison was quick to help us locate the items we were looking for. She set up a fitting room and was quick to locate other sizes as needed. Check out was a breeze with Alison, too.
22 de junho de 2026
Opinião espontânea
Resposta da GO Outdoors - Inverness (Express)
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Super helpful and friendly staff
Super helpful and friendly staff! Thanks for the help Robert!
22 de junho de 2026
Opinião espontânea
Resposta da GO Outdoors - Inverness (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
I was helped with a young man Robert m…
I was helped by
a young man Robert m who was really helpful and very knowledgeable. He was very polite and cheery .. top marks in my opinion
21 de junho de 2026
Opinião espontânea
Resposta da GO Outdoors - Inverness (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Service was great
Service was great. Robert M was knowledgeble and very helpful. I qould recommwnd this store after searching for a walking jacket in Newcastle and Edinburgh!
20 de junho de 2026
Opinião espontânea
Resposta da GO Outdoors - Inverness (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Robert M was very helpful
Robert M was very helpful sorting me out with the gear I needed. Excellent service and good range of products
19 de junho de 2026
Opinião espontânea
Resposta da GO Outdoors - Inverness (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Great service
Great service! Had the product and advice I needed.
19 de junho de 2026
Opinião espontânea
Resposta da GO Outdoors - Inverness (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Calum was a great help in store today…
Calum was a great help in store today very helpful
18 de junho de 2026
Opinião espontânea
Resposta da GO Outdoors - Inverness (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
GlOrious GO Outdoors
As always, great service, Makala today was super fun and helpful. Good value if you’re a member too! Only costs £5pa
18 de junho de 2026
Opinião espontânea
Resposta da GO Outdoors - Inverness (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
New bag day !!
Went in for a specific bag
(OEK Ballistic 90L) Although the only had 1 colour choice in (my second choice colour 😥) Staff were polite and super helpful, especially Allison who served me at the till a very happy lady,
18 de junho de 2026
Opinião espontânea
Resposta da GO Outdoors - Inverness (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Calum is a camping god
What can I say? Calum is the man. Total noob here rocking up and asking for a tent to go on a bakery pilgrimage across Britain and he not only treated me like I was not, in actual fact, a total noob but really looked after me too. Tried the tent, it’s awesome. Thanks for your advice!
17 de junho de 2026
Opinião espontânea
Resposta da GO Outdoors - Inverness (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Useless
This review relates to the national customer service, not the inverness express store who were very helpful. My order was cancelled but I was not informed. When I called customer services I was advised I would have to wait 2 weeks for the refund to be authorised then a further 5 days for it to be actioned. After speaking to a supervisor the refund was processed the next day, I asked for email confirmation and was promised this but it did not happen. Poor service
10 de junho de 2026
Resposta da GO Outdoors - Inverness (Express)
We do always strive to provide excellent service and it is disappointing to hear that this was not your experience.
From checking your click and collect order we can see that it was cancelled due to a stock error. A full refund was issued for the order on the 10th of June. Due to checks carried out by the banking system refunds can take 3-5 working days to arrive. Please accept my apologies that you were not accurately informed of this timeframe. The refund should now be visible in your account.
Kind regards,
GO Outdoors Customer Care
Satisfied customer.
Good customer service. Help with what I was looking for.
17 de junho de 2026
Opinião espontânea
Resposta da GO Outdoors - Inverness (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
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