GO Outdoors - Preston Opiniões 

2202
•
TrustScore: 4.5 em 5

4,7

Deepdale Retail Park, PR1 6QY Preston, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Came in today to get things for a camping trip olly took me around the whole shop gave me expert recommendations for everything answered every single question i had in full detail. Kohanna served me a... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The store had a great range of gear perfect for any outdoors goer. We especially were impressed by the kindness and amazing customer service given by Olly. When I was struggling to find a pai... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

I didn't like that after ordering and paying there was an item out of stock and refunded. Thought once its ordered it would be there . Also if you fund someone that actually knows what your talking a... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Looking for a strong sole on a walking boot as I cover approx 6miles a day a mix of concrete/grass and soles don’t appear to last me long. Kojo was very knowledgeable and helpful around finding that... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de artigos para acampamento
  2. também em
  3. Clube de escalada
  4. Loja de artigos de corrida
  5. Loja de bicicletas
  6. Loja de roupa desportiva
  7. Passeios a cavalo

Sobre GO Outdoors - Preston

Escrito pela empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito pela empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Informações de contacto

  • Deepdale Retail Park, PR1 6QY, Preston, Reino Unido

  • 01772 349669

4,7

Excelente

TrustScore: 4.5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,7

Todas as opiniões

(2202)

37 156 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Fantastic selection

Fantastic selection, Amber was very helpful and friendly. Preston is a good location with ample parking.

27 de março de 2026
Opinião espontânea
logótipo da GO Outdoors - Preston

Resposta da GO Outdoors - Preston

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Exceptional service from Olly

Been to this store recently looking at leather hiking boots and wasn’t impressed with service from young assistants who kept disappearing.
Went again today-a busy Sunday-and was extremely impressed with young assistant this time called Olly. I explained what I wanted. His knowledge was exceptional giving me confidence back and offered to bring various boots. He wasn’t pushy at all. The ones I decided on were only in stock wrong size but I will be back to see Olly. Thank you

29 de março de 2026
Opinião espontânea
logótipo da GO Outdoors - Preston

Resposta da GO Outdoors - Preston

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Great Service

Tidy store.
Comprehensive range and lots of choice.
Got exactly what I wanted W/ proof top and matching bottoms. Gilet and waterproofing spray for canvas shoes.
Staff helpful and smart. Great attitudes towards customers.
Shout out for Olly and the tall slim girl with long black hair at the Preston Store.

29 de março de 2026
Opinião espontânea
logótipo da GO Outdoors - Preston

Resposta da GO Outdoors - Preston

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Popped in to buy new clothes.

Popped in to buy new clothes store had a great range to choose from success 😊. Amber served me with a very pleasant and warm personality. All round a good experience.

27 de março de 2026
Opinião espontânea
logótipo da GO Outdoors - Preston

Resposta da GO Outdoors - Preston

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Incredible Advice and excellent service !

Popped into the store today to purchase a pair of hiking boots. I was served by Jack and I can honestly say I was astounded by the depth of his knowledge. He took a great deal of care to ensure I went away with exactly the right boots, the right socks and even showed me how to tie them to make sure my heel doesn’t slip out, and explain how I would know when it was time to apply some wax to my boots! I feel very confident in my investment today and I was extremely grateful for Jack’s attentiveness and help making this purchase. Thank you so much.

26 de março de 2026
Opinião espontânea
logótipo da GO Outdoors - Preston

Resposta da GO Outdoors - Preston

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Was greeted by Calvin

Was greeted by Calvin. Top lad great customer service. Will definitely be coming back!

26 de março de 2026
Opinião espontânea
logótipo da GO Outdoors - Preston

Resposta da GO Outdoors - Preston

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Preston Go Outdoors

Mark very knowledgeable and really helpful. Thanks

25 de março de 2026
Opinião espontânea
logótipo da GO Outdoors - Preston

Resposta da GO Outdoors - Preston

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Camping Click and collect

Ordered more oex camping goods on line using the click and collect. Products were made available really quickly. Alison served us and was very knowledgeable about the camping products. Thank you.

23 de março de 2026
Opinião espontânea
logótipo da GO Outdoors - Preston

Resposta da GO Outdoors - Preston

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

The way shopping should be

We found exactly what we needed and Amelie went above and beyond when we got to the checkout

22 de março de 2026
Opinião espontânea
logótipo da GO Outdoors - Preston

Resposta da GO Outdoors - Preston

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Fast, friendly and efficient

Fast and efficient, Amber was really helpful by helping us review our annual membership, really kind and friendly.

22 de março de 2026
Opinião espontânea
logótipo da GO Outdoors - Preston

Resposta da GO Outdoors - Preston

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Classificada 1 em 5 estrelas

Awful experience

Awful experience. Ordered a rab coat online for my mum for Mother’s Day - due to be delivered the day before. On the day of delivery, they cancelled it and told me my refund would take 5 days. I didn’t have any more money to buy another jacket so I had to borrow it and I went to an actual store in Preston and the only one I could find was £50 more. I bought it and gave it to my mum the next day. It was too small. We went back on that same day and they said they couldn’t order us the bigger size but I could take it to the till and get a refund and find another somewhere else. Oh and obviously that refund would also take 5 days. They wouldn’t assist with advising which other localish store may have the size we needed and said they couldn’t find out for us. Terrible service - would avoid in future.

14 de março de 2026
logótipo da GO Outdoors - Preston

Resposta da GO Outdoors - Preston

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Top customer service

Had a great experience at GO Outdoors thanks to Alfie.

He was really friendly, knowledgeable, and went out of his way to help us find exactly what we needed.

Nothing felt like too much trouble, and his advice was spot on.

Made the whole visit easy and enjoyable - top customer service!

20 de março de 2026
Opinião espontânea
logótipo da GO Outdoors - Preston

Resposta da GO Outdoors - Preston

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Brilliant staff.

The sales assistant Amber was very polite and helpful. In the product I was looking for.

19 de março de 2026
Opinião espontânea
logótipo da GO Outdoors - Preston

Resposta da GO Outdoors - Preston

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Alfie was really helpful with sizes and…

Alfie was really helpful with sizes and locating items for my son’s ski trip. Very friendly and great customer service

19 de março de 2026
Opinião espontânea
logótipo da GO Outdoors - Preston

Resposta da GO Outdoors - Preston

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Walking Poles and Hiking Shoes

I went into the store to buy some walking poles with no experience on using them before. I approached Jack who was absolutely amazing; he clued me in on the poles and measure me up for some Leki Lite Khumbu poles and explained all about them. Following on from that he also helped me pick a pair or Merrel hiking shoes and also explained about the soles and insoles which gave me confidence in my purchase. What an excellent service from this young man Jack. He should be recognised for his excellent customer service

8 de março de 2026
Opinião espontânea
logótipo da GO Outdoors - Preston

Resposta da GO Outdoors - Preston

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Came in to swap a pair of pants because…

Came in to swap a pair of pants because I got the wrong size.

Staff were quick, polite and friendly.

Can’t fault anything, shout out to Alfie

18 de março de 2026
Opinião espontânea
logótipo da GO Outdoors - Preston

Resposta da GO Outdoors - Preston

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Went to get a fair bit of stuff for a…

Went to get a fair bit of stuff for a trip up the cairngorms, and with it being a bit more adventerous than our normal trips, i was looking for a few tips, with which the staff were more than happy to help with, giving practical and economical advice, helping me save a good chunk of change, as i would have just bought the most expensive items, believing them to be the best. Alfie was especially helpful, even helping bring the heavier gear put to the car. Other companies could learn a thing or two about customer service from GO.

16 de março de 2026
Opinião espontânea
logótipo da GO Outdoors - Preston

Resposta da GO Outdoors - Preston

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

I love go outdoors i always get my…

I love go outdoors i always get my coats from there and walking boots and trousers. They have a great range of everything you need for adventures.

25 de fevereiro de 2026
logótipo da GO Outdoors - Preston

Resposta da GO Outdoors - Preston

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

We got exactly what we came out to shop…

We got exactly what we came out to shop for, on the sale rail which was then hit again with further discount, over the moon couldn’t have got better at any other shop, 1/3 of the price in another retailer thank you so much to Neil at deepdale for your help , very nice man

10 de março de 2026
Opinião espontânea
logótipo da GO Outdoors - Preston

Resposta da GO Outdoors - Preston

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Classificada 4 em 5 estrelas

Neil was very helpful when buying a…

Neil was very helpful when buying a Belay Device and caribiner for my granddaughter's birthday.
All I had was a photo of a DMM Beetle Belay Device attached to a caribiner. He explained they were 2 separate pieces of equipment. Would have liked to have purchased the DMM Beetle Belay Device as it looks more sturdy than the MANTIS I have purchased. There were no DMM Beetle Belay Device in stock
Good service.

7 de março de 2026
Opinião espontânea
logótipo da GO Outdoors - Preston

Resposta da GO Outdoors - Preston

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

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