The store is unfortunately closing which will be a sad loss as the next nearest stores are not a quick trip. I was served by John who is an asset to the company. Despite wandering in just before clo... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Such a shame the shop is closing. Still, we made good use of the closing down discount! Staff were extremely helpful :-) Definitely worth a visit if you can before they close.
A empresa respondeu
I was served by John who impressed me with his knowledge and care during my visit. Also pointed out a great deal on a coat (and the fact you can attach a fleece to the inside).
A empresa respondeu
Katt was so friendly and helpful, really accommodating of our needs, looked up other local options on other products nearby and was knowledgeable about what was in store. Our only sadness is that the... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de artigos para acampamento
- também em
- Clube de escalada
- Loja de artigos de corrida
- Loja de bicicletas
- Loja de roupa desportiva
- Passeios a cavalo
Sobre GO Outdoors - Solihull (Express)
Escrito pela empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Escrito pela empresa
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Informações de contacto
38-40 Mill Lane, B91 3DA, Solihull, Reino Unido
- 0121 227 8176
4,9
Excelente
258 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Helpful staff and good service
26 de julho de 2024
Resposta da GO Outdoors - Solihull (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Resposta da GO Outdoors - Solihull (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Friendly courteous staff
Friendly staff very helpful and knowledgeable with product ,good quality and at a reasonable price
15 de dezembro de 2023
Opinião espontânea
Resposta da GO Outdoors - Solihull (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Membership Benefit
After selecting an item, it was mentioned that I could save money by becoming a member. I obviously did and got over £40 off.
6 de julho de 2024
Resposta da GO Outdoors - Solihull (Express)
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
I recently had an outstanding…
I recently had an outstanding experience purchasing gear for my upcoming expedition, thanks to the exceptional service provided by Bruce. From the moment I walked into the store, Bruce's expertise and enthusiasm were evident. He took the time to understand the specific needs of my trip and guided me through a variety of equipment options, ensuring that I was well-informed about the features and benefits of each item.
Bruce's knowledge of outdoor gear is impressive, and his recommendations were spot-on.
8 de julho de 2024
Opinião espontânea
Resposta da GO Outdoors - Solihull (Express)
Hello,
Thank you for clicking on 5 stars, your feedback genuinely matters to us.
I hope your next shopping trip is just as good.
All the best,
Go Outdoors Customer Care Team
Bruce was very knowledgeable and…
Bruce was very knowledgeable and provided practical advice. He was patient and understood our needs. Thank you for your service.
5 de julho de 2024
Opinião espontânea
Resposta da GO Outdoors - Solihull (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Libby and Reece helped me today to sort…
Libby and Reece helped me today to sort my stuff for Scotland , they went above and beyond to make sure I had eveything great service
27 de junho de 2024
Opinião espontânea
Resposta da GO Outdoors - Solihull (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
The member of staff who assisted us was…
The member of staff who assisted us was very knowledgeable and helpful
10 de junho de 2024
Resposta da GO Outdoors - Solihull (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Very happy with the service from Will…
Very happy with the service from Will at the Solihull store
22 de junho de 2024
Opinião espontânea
Resposta da GO Outdoors - Solihull (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
The staff were extremely helpful
The staff were extremely helpful, I am disabled and unable to go upstairs (there wasn’t a lift) to the department I needed so the lady staff member asked what I needed and went and bought several options down for me to try. I was then able to choose and purchase the items I needed.
18 de junho de 2024
Resposta da GO Outdoors - Solihull (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Sue/Reece/Bruce were really helpful
Sue/Reece/Bruce were really helpful
whilst we chose DofE equipment & gave the DofE discount which was really helpful.
Great customer service & friendly
16 de junho de 2024
Opinião espontânea
Resposta da GO Outdoors - Solihull (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Compliment - Recce
I would like to express my gratitude to Reece of Solihull Store.
He is so helpful, pleasant and delivered excellent service.
Thanks
15 de junho de 2024
Opinião espontânea
Resposta da GO Outdoors - Solihull (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Fantastic service and very…
Fantastic service and very knowledgeable Lady served me,thank you Sue
12 de junho de 2024
Opinião espontânea
Resposta da GO Outdoors - Solihull (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Staff friendly and pleasant
Staff friendly and pleasant, staff member even remembered me from the previous days visit
1 de junho de 2024
Resposta da GO Outdoors - Solihull (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Really impressed with the kind service…
Really impressed with the kind service from Bruce and Reece. Very helpful staff and definitely deserve the 5-star review. Helped us with everything we needed for our trip. We went to a few different shops and weren’t able to get what we needed, but because of helpful staff in this store we came out with many bags of shopping and everything we need. Thanks a lot :) hope you guys get a raise!
2 de maio de 2024
Opinião espontânea
Resposta da GO Outdoors - Solihull (Express)
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Staff were courteous
Staff were courteous. Shop was tidy and item prices clearly displayed. Good variety with budget selection available. Membership did not require email address. Served in a timely manner.
26 de maio de 2024
Opinião espontânea
Resposta da GO Outdoors - Solihull (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Resposta da GO Outdoors - Solihull (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Helpful assistant
When l went to pay the assistant mentioned that the walking shoes were not waterproof which l had not realised.
18 de maio de 2024
Resposta da GO Outdoors - Solihull (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
First class service in store
First class service from Reece the Store Manager. He exchanged a pair of walking boots that had a fault and couldn't have been more helpful!
22 de maio de 2024
Opinião espontânea
Resposta da GO Outdoors - Solihull (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reece and Libby are great workers!
Reece and Libby helped me today in the store. They provided great service and were very kind.
19 de maio de 2024
Opinião espontânea
Resposta da GO Outdoors - Solihull (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
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