Needed help to find a replacement air beam for Berghaus Tent. Proved difficult to find and obtain one, as all stores across the region were out of stock. Manager Ben went beyond our expectat... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Today I made several purchases from Go Outdoors Southport. Megan, the assistant helped me choose the correct items. She was very kind, patient and knowledgeable and she spent quite a long time helpi... Ver mais
A empresa respondeu
Needed to purchase a new watch so visited the Southport store. I was told the company had withdrawn the sale of watches and customers must go online. Megan was very helpful both finding a suitable... Ver mais
A empresa respondeu
Wonderfully thorough, efficient, and friendly. Jen was a devoted team player. Thank you for your time. *I don't give 100% on feedback. It's nowt personal 😊
A empresa respondeu
Informações sobre a empresa
- Loja de artigos para acampamento
- também em
- Clube de escalada
- Loja de artigos de corrida
- Loja de bicicletas
- Loja de roupa desportiva
- Passeios a cavalo
Sobre GO Outdoors - Southport
Escrito pela empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Escrito pela empresa
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Informações de contacto
4/8 Tulketh Street, PR8 1AQ, Southport, Reino Unido
- 03443 876772
4,9
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Lorna was so helpful!
Lorna was so helpful as I selected a rain jacket! She made good suggestions and helped me find just the right size for my needs. I always enjoy shopping at Go Outdoors as the products are good quality and the staff are helpful. Thanks, Lorna, for making this another good Go Outdoors shopping experience!
18 de julho de 2025
Opinião espontânea
Resposta da GO Outdoors - Southport
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Great customer service
Had ordered online but order hadn’t arrived after 7 days and not in time for my sons trip to Snowden so pop into the Southport store, Lorna was very helpful and friendly. I was looking for gloves which they didn’t have on the shop floor the team went above and beyond to look in the storeroom for me and find them. Great customer service.
18 de julho de 2025
Opinião espontânea
Resposta da GO Outdoors - Southport
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Salomon Quest boots
Bought Salomon Quest boots to replace a very old pair of Scarpas. Ben gave great advice re sizing and what to watch for re comfort, as I have suffered from blisters in the past, which has always put me off hiking. Used them at the weekend for a 13 mile hike - no soreness and no blisters! Winner!
9 de julho de 2025
Opinião espontânea
Resposta da GO Outdoors - Southport
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Staff friendly welcoming and helpful…
Staff friendly welcoming and helpful good selection in store store well stocked clean.and tidy
8 de julho de 2025
Resposta da GO Outdoors - Southport
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Needed to purchase a new watch so…
Needed to purchase a new watch so visited the Southport store. I was told the company had withdrawn the sale of watches and customers must go online.
Megan was very helpful both finding a suitable watch and doing the ordering for me.
Well done.
8 de julho de 2025
Opinião espontânea
Resposta da GO Outdoors - Southport
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great service and advice
Great service and advice. Thanks Will.
25 de junho de 2025
Opinião espontânea
Resposta da GO Outdoors - Southport
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Fantastic service from Will
Fantastic service from Will, very knowledgeable, professional and understanding. Great service from Ben too. Really appreciate your help gentlemen. I’m a very happy customer.
5 de julho de 2025
Opinião espontânea
Resposta da GO Outdoors - Southport
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Amazing
Visited the Southport branch today as I wanted some camping chairs. Ben was fantastic. Went above and beyond to give an excellent service. Ben was super professional, knowledgeable and all in all a credit to your company.
4 de julho de 2025
Opinião espontânea
Resposta da GO Outdoors - Southport
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Helpful and friendly service
Sam served me and was very helpful and friendly whilst I selected my Berghaus Goretex jacket.
My first purchase from Go Outdoors and I'm sure to be back.
28 de junho de 2025
Opinião espontânea
Resposta da GO Outdoors - Southport
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Megan was very professional when…
Megan was very professional when dealing with my query. Repeatedly seeking product availability within shop and in warehouse.
Recommended contact the maker directly as the sandel was not available within Go Outdoors.
I left the store feeling a valued customer.
23 de junho de 2025
Opinião espontânea
Resposta da GO Outdoors - Southport
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Will was absolutely brilliant
Will was absolutely brilliant, so helpful and knowledgeable, 5 star service… thank you so much
20 de junho de 2025
Opinião espontânea
Resposta da GO Outdoors - Southport
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great help with a lot of firsts
First time joining Go outdoors, first on-line order, peculiarities of wet suit sizing. Ste and Lorna at Southport store were brilliant at helping me navigate all of that and apply my discount card. Great people great service off to try out the suit.....
20 de junho de 2025
Opinião espontânea
Resposta da GO Outdoors - Southport
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Resposta da GO Outdoors - Southport
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Fantastic customer service
Fantastic customer service, especially from Lorna, who could not have been more helpful. She was friendly and professional in helping me choose a number of items as well as recommendations. Will happily return again.
11 de junho de 2025
Opinião espontânea
Resposta da GO Outdoors - Southport
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Always a great experience when I visit…
Always a great experience when I visit go outdoors in Southport. Staff are always very helpful and friendly.
9 de junho de 2025
Resposta da GO Outdoors - Southport
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Factual information
Rory demonstrated a great ability to help to advise certain products for my daughter to buy for her DofE expedition. He was very helpful.
8 de junho de 2025
Opinião espontânea
Resposta da GO Outdoors - Southport
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
I needed a VAT receipt which you…
I needed a VAT receipt which you charge, but don’t give receipt for?
Will not be going back
31 de maio de 2025
Resposta da GO Outdoors - Southport
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Rory at Southport Go Outdoors
I purchased a perfect pair of walking boots from Rory in Go Outdoors the Southport branch. He was extremely helpful kind & generous with his time as I had never bought walking boots before so had little knowledge of what I was looking for and what would be best for me. But he asked lots of questions and he brought me the best ones for me. Since then I’ve been on lots of walks & they are now fully broken in and I confess they are the most comfortable set of footwear I own. So Thank You Rory, oh PS the Peter storm socks work a treat too. Kindest Regards and many Thanks.
8 de março de 2025
Opinião espontânea
Resposta da GO Outdoors - Southport
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Great experience
I was served by Lorna today she was extremely helpful with my purchase and we had a chat about grandchildren as I’d purchased two kids camping chairs for them! She also informed me about ordering on line or in the shop and I also became a member
Thanks Lorna for your helpful service
28 de maio de 2025
Opinião espontânea
Resposta da GO Outdoors - Southport
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Go out doors Southport Sam
Southport. Sam was the salesperson. He was excellent. Very professional. Sorted me out with shoes and walking trousers. Great shop great service
25 de maio de 2025
Opinião espontânea
Resposta da GO Outdoors - Southport
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
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