GO Outdoors - Stocksbridge Opiniões 

1898
TrustScore: 5 em 5

4,8

Fox Valley Retail Park, S36 2AB Stocksbridge, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The internet was down when I called for my order. They explained they were unable to take payment, stated that I’d already paid but unfortunately not able to scan. Rang Customer Service and... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Went in for children’s coats for back to school and was serviced by Heidi &Eleanor and I was blown away when she explained to me everything about washing them because I had no idea waterproof coats ne... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Staff were so helpful and friendly. They were very knowledgeable and offered advice only when I asked for it, which is exactly what I want when shopping. Anna and Penny were great. Luckily Stocksbri... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Ethan n Eleanor @ stocksbridge Very helpful as we couldn’t find my membership so I paid for new one.. then noticed I had a fob on my key ring.. The stores in Norwich that set me up put my address i... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de artigos para acampamento
  2. Loja de roupa desportiva
  3. Loja de bicicletas
  4. Clube de escalada
  5. Passeios a cavalo
  6. Loja de artigos de corrida

Sobre GO Outdoors - Stocksbridge

Escrito pela empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito pela empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Informações de contacto

  • Fox Valley Retail Park, S36 2AB, Stocksbridge, Reino Unido

4,8

Excelente

TrustScore: 5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(1898)

35 808 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Attentive

Attentive, helpful and friendly service provided by Patrick in store today.

27 de fevereiro de 2026
Opinião espontânea
logótipo da GO Outdoors - Stocksbridge

Resposta da GO Outdoors - Stocksbridge

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Eleanor was very helpful

Eleanor was very helpful

24 de fevereiro de 2026
Opinião espontânea
logótipo da GO Outdoors - Stocksbridge

Resposta da GO Outdoors - Stocksbridge

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Good selection of walking shoes

Good selection of walking shoes. Served by Pat & Hannah, who were knowledgeable & very helpful.

24 de fevereiro de 2026
Opinião espontânea
logótipo da GO Outdoors - Stocksbridge

Resposta da GO Outdoors - Stocksbridge

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Excellent service from Laren

Very happy with the coat I bought in store at Fox Valley. Many thanks to Lauren for helping me and being patient while I tried on nearly every brand in the shop

20 de fevereiro de 2026
Opinião espontânea
logótipo da GO Outdoors - Stocksbridge

Resposta da GO Outdoors - Stocksbridge

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Served by Steve

Visited today with my Husband, I was after a new pair of walking boots, served by Steve, very knowledgeable and professional, asset to Go Outdoors my Husband even bough another pair of walking shoes.

15 de fevereiro de 2026
Opinião espontânea
logótipo da GO Outdoors - Stocksbridge

Resposta da GO Outdoors - Stocksbridge

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Really helpful member of staff

Really helpful member of staff, with plenty of knowledge to help me decide on a pair of walking boots.

15 de fevereiro de 2026
Opinião espontânea
logótipo da GO Outdoors - Stocksbridge

Resposta da GO Outdoors - Stocksbridge

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Bought everything my daughter needed…

Bought everything my daughter needed for her Duke of Edinburgh expedition. Staff were all very friendly. Steve and Freddy were very helpful on walking boots.

15 de fevereiro de 2026
Opinião espontânea
logótipo da GO Outdoors - Stocksbridge

Resposta da GO Outdoors - Stocksbridge

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Went to buy some walking boots

Went to buy some walking boots. Steve was really helpful, helping me with different brands and styles while it was busy and helping other customers too.

15 de fevereiro de 2026
Opinião espontânea
logótipo da GO Outdoors - Stocksbridge

Resposta da GO Outdoors - Stocksbridge

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Steve is very helpful

Steve was very good with helping me with running shoes, despite being quite busy on a Sunday it didn’t feel like anything was too much trouble for him. He’s friendly and knowledgeable of footwear available in store.

15 de fevereiro de 2026
Opinião espontânea
logótipo da GO Outdoors - Stocksbridge

Resposta da GO Outdoors - Stocksbridge

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Very helpful assistant

Very helpful assistant, Phil. Friendly and polite. Helped to find the best fit of walking boots for my grandson, not the most expensive. A contrast to the assistant we dealt with in a similar shop nearby. (Begins with R)

14 de fevereiro de 2026
Opinião espontânea
logótipo da GO Outdoors - Stocksbridge

Resposta da GO Outdoors - Stocksbridge

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

We went to Go Outdoors as we needed…

We went to Go Outdoors as we needed some walking boots for our teenage son. We were served by Steve who gave us some helpful and knowledgeable advice, which was much appreciated.

14 de fevereiro de 2026
Opinião espontânea
logótipo da GO Outdoors - Stocksbridge

Resposta da GO Outdoors - Stocksbridge

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Great customer service today from Jo…

Great customer service today from Jo and Lucy. They couldn't have been any more helpful and took time to meet my needs 5*

12 de fevereiro de 2026
Opinião espontânea
logótipo da GO Outdoors - Stocksbridge

Resposta da GO Outdoors - Stocksbridge

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Quick delivery

Quick delivery. Quality items. Changed my mind on one of them and the return process in store was easy with no fuss.

3 de fevereiro de 2026
logótipo da GO Outdoors - Stocksbridge

Resposta da GO Outdoors - Stocksbridge

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Classificada 4 em 5 estrelas

Lovely Team

We visited the Fox Valley store and as usual it was an enjoyable experience.
My only concern was that there appeared to be a lot more staff downstairs than upstairs and Tom was on his own upstairs with quite a few customers.He was doing a great job but it was a big ask

30 de janeiro de 2026
Opinião espontânea
logótipo da GO Outdoors - Stocksbridge

Resposta da GO Outdoors - Stocksbridge

Hi,
4 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

A good experience

I was looking for a pair of lightweight, waterproof walking boots and was served by Tom who was very helpful and with great patience found me a pair that I really like. I am very pleased with my purchase. The young lady at the till was also very friendly and helpful. A good experience.

7 de fevereiro de 2026
Opinião espontânea
logótipo da GO Outdoors - Stocksbridge

Resposta da GO Outdoors - Stocksbridge

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Classificada 2 em 5 estrelas

Poor service

I went to this store with my wife today to buy her some new walking boots and some trail running shoes. There wasn't one single member of staff on the whole of the 1st floor. We had to go back down stairs to ask someone to come up. They said they were short staffed. There were 2 people on the tills, 2 members of staff having a chat (one leaning on a clothing rail) one member of staff on the shop floor and then two more appeared and one came upstairs. There were more members of staff than customers in the store. Once we'd been served with shoe fittings we browsed a little longer. The two female members of staff were still. Chatting downstairs and the two male members of staff upstairs were standing together in the sleeping bag aisle having a chat up there. This is always a quiet store. Never busy with customers. I'm not sure how they can say they were short staffed when there were 7 of them in there with 4 doing nothing.

7 de fevereiro de 2026
Opinião espontânea
logótipo da GO Outdoors - Stocksbridge

Resposta da GO Outdoors - Stocksbridge

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Knowledgable and professional service.

We came in to get walking boots for my teenage daughter. Her feet have stopped growing and we were prepared to spend a bit more than just “entry level” . Steve was really helpful and knowledgeable and brought out several different pairs of boots for her to try, with an understanding of how each style fitted. Steve went above and beyond what we’d expect to make sure my daughter got the right boots for her. He was polite and friendly and he is a credit to the Stockbridge store.

1 de fevereiro de 2026
Opinião espontânea
logótipo da GO Outdoors - Stocksbridge

Resposta da GO Outdoors - Stocksbridge

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Hiking boots purchase

Popped in to purchase hiking boots for both myself and my wife. There was a great choice and Phil on sales was brilliant, leaving us to choose then helping make the the decision, advising on the different aspects of various brands etc All in all a very pleasant shopping experience.

28 de janeiro de 2026
Opinião espontânea
logótipo da GO Outdoors - Stocksbridge

Resposta da GO Outdoors - Stocksbridge

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Excellent service.

Excellent service with a smile. It is always a pleasurable and happy experience!

27 de janeiro de 2026
Opinião espontânea
logótipo da GO Outdoors - Stocksbridge

Resposta da GO Outdoors - Stocksbridge

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Classificada 1 em 5 estrelas

Been in fox valley store today in…

Been in fox valley store today in Sheffield and spent £90 on waterproofs for us as we got caught in the rain on our bikes my 10 year old tried his on outside and they didn’t fit and they didn’t have the next size so asked if I could return, the woman who was arguing with another customer about a return then served me, she looked at the trousers and saw a bit of mud off his trousers, she then spoke to me very unprofessional in front of other customers and said she wasn’t returning them, didn’t even offer to return the jacket, the way she spoke to me in front of my 10 year old was horrible and I even had 2 customers come out and say she shouldn’t be working in a customer faced job.
She didn’t give me the option to even wash them at home and return so I just left them on the cash desk and left the store . I then got him some from regatta in fox valley who couldn’t believe what they had done and also gave me a further discount because of the money I had lost in go outdoors. I won’t be renewing my membership and also the 2 other customers that came outside there said they won’t be and I am always spending money in that store every week.

25 de janeiro de 2026
Opinião espontânea
logótipo da GO Outdoors - Stocksbridge

Resposta da GO Outdoors - Stocksbridge

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

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