Doing the Click and collect from my local stores waa excellent with very helpful staff. Ordering online easy. Only issue was the box the shoes were in was battered, the shoes had no care labels or tag... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoFestival Park, Pavilion Drive, ST1 5SJ Stoke-on-Trent, GB
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Leia as opiniões dos outros
Great experience today at the shoe department. The assistant Theresa went above and beyond when I asked for advice regarding trainers for a foot problem. Although the store was extremely busy she... Ver mais
A empresa respondeu
Good service at the walking shoes section, and professional check out despite an issue - quickly resolved by James. The till was showing an incorrect price. Speedily checked and the till updated. Well... Ver mais
A empresa respondeu
I had a really helpful experience at the store all the staff were extremely helpful, friendly and knowledgeable. Rory and Jo also understood my questions and helped me decide what new weather tight wa... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de artigos para acampamento
- também em
- Clube de escalada
- Loja de artigos de corrida
- Loja de bicicletas
- Loja de roupa desportiva
- Passeios a cavalo
Sobre GO Outdoors - Stoke
Escrito pela empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Escrito pela empresa
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Informações de contacto
Festival Park, Pavilion Drive, ST1 5SJ, Stoke-on-Trent, Reino Unido
- 01782 307800
4,9
Excelente
5 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Staff were knowledgeable and helpful.
Staff were knowledgeable and helpful..
l was served by Rory who was very pleasant and polite.. extremely successful visit.. l would definitely visit again.. thank you
23 de agosto de 2026
Opinião espontânea
Resposta da GO Outdoors - Stoke
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Rory was a helpful and knowledgeable…
Rory was a helpful and knowledgeable member of staff. He gave me some great advice on choosing climbing shoes, drawing on his own personal experience, which made the recommendations feel genuine and trustworthy. He took the time to understand what I was looking for and helped me find the right option. Excellent customer service — really appreciated the advice!
23 de agosto de 2026
Opinião espontânea
Resposta da GO Outdoors - Stoke
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Lovely service from Tom at the till…
Lovely service from Tom at the till today
23 de agosto de 2026
Opinião espontânea
Resposta da GO Outdoors - Stoke
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Tom was very friendly
Tom was very friendly, quick and helpful!
10/10
Would shop again.
23 de agosto de 2026
Opinião espontânea
Resposta da GO Outdoors - Stoke
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Tom was really smiley and chatty
Tom was really smiley and chatty, gave great service 🙂
23 de agosto de 2026
Opinião espontânea
Resposta da GO Outdoors - Stoke
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Theresa was very helpful and…
Theresa was very helpful and knowledgeable.
15 de agosto de 2026
Opinião espontânea
Resposta da GO Outdoors - Stoke
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent service from the team
Excellent service from the team. Especially Harry
21 de agosto de 2026
Opinião espontânea
Resposta da GO Outdoors - Stoke
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Visited the store yesterday
Visited the store yesterday, everything we needed in one place,checked out with Harry, very friendly and polite .
22 de agosto de 2026
Opinião espontânea
Resposta da GO Outdoors - Stoke
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
very friendly and helpful staff
very friendly and helpful staff. Store is kept really clean and tidy. Served by Tom, positive attitude, friendly and helpful. Great experience
22 de agosto de 2026
Opinião espontânea
Resposta da GO Outdoors - Stoke
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Thank you to Hayley and Tom
Thank you to Hayley and Tom for sorting me out with a pair of very fine walking shoes. I have been trying to find. The right pair all summer and Hayley's knowledge was superb as was the Go Outdoors range. Time and money well spent.
22 de agosto de 2026
Opinião espontânea
I went Go Outdoors yesterday and was…
I went Go Outdoors yesterday and was served by Harry. He was helpful and polite. Great experience.
21 de agosto de 2026
Opinião espontânea
Resposta da GO Outdoors - Stoke
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Served today by “Harry” a extremely…
Served today by “Harry” a extremely helpful, bubbly friendly guy, just what every business needs, there is a lack of young gen”Z” youth of today with qualities like Harry, I’d employ him any day, thanks for your excellent service today dude, Mr Jervis (Burslem) 👍🏻👍🏻👌🏻👌🏻
22 de agosto de 2026
Opinião espontânea
Resposta da GO Outdoors - Stoke
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Great option for camping supplies
Went in to get some camping supplies and found it easy to get string the store and find what we needed. Didn’t have to wait long to be served by Harry at the checkout. He was stood on the end checkout with the sun blazing on him. He was still jolly, friendly and polite despite being roasting hot! He helped with the chip and pin as the sun made it impossible to see the screen too.
22 de agosto de 2026
Opinião espontânea
Resposta da GO Outdoors - Stoke
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Amazing service in Stoke from Jo and…
Amazing service in Stoke from Jo and Harry. Thank you 😊
22 de agosto de 2026
Opinião espontânea
Resposta da GO Outdoors - Stoke
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Amazing service
Amazing service. Lovely chats at cash register and very polite
22 de agosto de 2026
Opinião espontânea
Resposta da GO Outdoors - Stoke
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Camping Supplies 10/10
Popped in for a few camping/bugout supplies. Grabbed a Eurohike Lantern and a Gerber STL 2.5 folding knife. Got to say both are fantastic quality, the lantern is far better brightness than I expected and the blade looks to be a good quality for the little jobs like rope trimming and repairs. Tested and sharpness seems fantastic.
Was served by Tom, friendly chap and quick service too.
10/10 always reliable for camping/emergency gear.
22 de agosto de 2026
Opinião espontânea
Resposta da GO Outdoors - Stoke
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Tom was very friendly and helpful
Tom was very friendly and helpful! Great experience will be back!
22 de agosto de 2026
Opinião espontânea
Resposta da GO Outdoors - Stoke
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Hayley was amazing.
Hayley was amazing.
She went above and beyond my expectations and really made my day. I felt i was treated like a VIP.
Tom was really friendly and informative and smiley.
Well done both, i know what this feedback means.
22 de agosto de 2026
Opinião espontânea
Resposta da GO Outdoors - Stoke
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Tom was very polite and efficient
Tom was very polite and efficient! Other staff were helpful too. Store was tidy.
22 de agosto de 2026
Opinião espontânea
Resposta da GO Outdoors - Stoke
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great experience
Bought an electric bike. Had done some research before hand so knew roughly what I wanted. Was served by Kyle who was friendly, approachable and knowledgeable. Great service. Thank you Kyle :-)
21 de agosto de 2026
Opinião espontânea
Resposta da GO Outdoors - Stoke
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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