Great experience today at the shoe department. The assistant Theresa went above and beyond when I asked for advice regarding trainers for a foot problem. Although the store was extremely busy she... Ver mais
A empresa respondeu
Festival Park, Pavilion Drive, ST1 5SJ Stoke-on-Trent, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Great experience today at the shoe department. The assistant Theresa went above and beyond when I asked for advice regarding trainers for a foot problem. Although the store was extremely busy she... Ver mais
A empresa respondeu
I came into buy a camp stove for home use in case of black outs etc. Met a member of staff called Joel who was exceptional. Joel was very attentive, patient with all my questions, extremely knowledgab... Ver mais
A empresa respondeu
My other half purchased a coat in the wrong size and removed the tags. Claire and Nathan were super, they made it so easy to get it swapped without any issues and actually spoke to you like human bein... Ver mais
A empresa respondeu
Good service at the walking shoes section, and professional check out despite an issue - quickly resolved by James. The till was showing an incorrect price. Speedily checked and the till updated. Well... Ver mais
A empresa respondeu
Escrito pela empresa
Escrito pela empresa

Festival Park, Pavilion Drive, ST1 5SJ, Stoke-on-Trent, Reino Unido
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Harry was very helpful. He also dealt with a couple before me with a over active child and showed patience and knowledge to enable them to buy what they needed

Resposta da GO Outdoors - Stoke
Served by Tom at the till. Very pleasant young man, friendly and helpful.

Resposta da GO Outdoors - Stoke
The staff were helpful and always very knowledgeable,especially Tom.

Resposta da GO Outdoors - Stoke
Tom was amazing and really helpful with the membership set up

Resposta da GO Outdoors - Stoke
Found exactly what we were looking for.
Excellent store.
Served by Harry who was friendly, polite and very helpful

Resposta da GO Outdoors - Stoke
Harry was very helpful with my purchase, very satisfied customer!

Resposta da GO Outdoors - Stoke

Resposta da GO Outdoors - Stoke
Theresa was the fount of all knowledge on approach shoes. Thank you for your advice

Resposta da GO Outdoors - Stoke
Tremendous Theresa and Joyful Jess. Theresa was extremely helpful in helping me find the best socks for my feet. Hopefully they keep them warm and dry for the three peaks! Jess was a real help when my two mates wanted to splash the cash on two lovely coats. She told us all the information they could possibly want. With the help of Jess they will stay lovely and dry on our Three peaks challenge. Top notch Staff!

Resposta da GO Outdoors - Stoke
Great interaction with Theresa on shoes. A great experience with her and she was really helpful and as always very easy to talk to. Thank you!

Resposta da GO Outdoors - Stoke
Had no confirmation that my order was waiting to be collected and part of the order was missing
Staff in the store couldn’t sort it out I had to email customer service and still not had a response. But this is a regular thing with online ordering it’s happened on my last 3 orders

Resposta da GO Outdoors - Stoke
Excellent store and, at this time of the year, loads of great bargains.
Staff were extremely friendly, polite & helpful.
I was served by “Rory” who gave me great advice on the items I purchased and also pointed out an excellent discounted offer.

Resposta da GO Outdoors - Stoke
I’ve been here last Thursday to pick up my new bike and Kyle was incredible. Helped me pick the bike that was right for me and did the checks on the same day.
My partner came back today with her bike which she bought second hand. Kyle did a full check on it and adjusted all her brakes and was again fantastic.
Incredible service.

Resposta da GO Outdoors - Stoke
We are regular visitors to this store to buy various equestrian items. Today I called the store beforehand and spoke to a member of staff named Tom. This was to check if a particular item was in stock. Tom was very helpful, friendly & knowledgeable and even offered to save this item for when we arrived in store. His customer service was exceptional.
On arrival at the store we were greeted by friendly smiles and asked if we needed any help. We were able to locate the item we required and headed to the till.
We were greeted by a member of staff named Rory he was friendly & welcoming and noticed the item we were buying was from the previous phone call we had made beforehand which showed excellent customer service and also showed that Tom had obviously mentioned this to his colleagues. After scanning our items Rory informed us that our Go Outdoors card had expired and explained the savings we would receive by renewing. We agreed to renew saving money in the process. Today’s visit showed that the customer service received was exceptional both before visiting the store and after. We left happy with our purchase after previously visiting other stores and not finding what we needed. Both Rory and Tom are a credit to Go Outdoors

Resposta da GO Outdoors - Stoke
Returning to Gooutdoors after a while away pleased all were so friendly - wanted a new governor set for my Cadac Safari bbq - governor on shelf and pipework but no quick-release connector, showing 4 in stock but none on shelf or in stockroom - Tom and Joel were really helpful checking around and locating one at Gooutdoors Trentham village! Great to see Theresa from footware still doing good things for customers

Resposta da GO Outdoors - Stoke
Tom dealt with myself. Was very polite, friendly and helpful. Very pleasant relaxed young gentleman.

Resposta da GO Outdoors - Stoke
Tom at Go Outdoors in Stoke was really friendly and helpful.

Resposta da GO Outdoors - Stoke
Very helpful staff! Including Clare.
Three workers went above and beyond to help :)

Resposta da GO Outdoors - Stoke
The staff were very helpful, especially Tom on the till

Resposta da GO Outdoors - Stoke
Excellent advice from Harry and Jo helped with my purchase.
They guided me through the whole process and got the products I needed and excellent savings!!

Resposta da GO Outdoors - Stoke
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