I purchased walking boots, shoes and socks for a hiking trip. Tim served me on the footwear department. He was extremely helpful and knowledgeable. I also had help and advice from two female membe... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Click and collect notifications still not working. Both my previous orders showing 'preparing your order' so just went to the store to check and on both occasions my stuff was there waiting for col... Ver mais
A empresa respondeu
Tim who works at Go Outdoors Swansea, Llansamlet gave us fantastic service and advice on the best hiking boots to take on our upcoming trip to Base camp in Nepal. There was no pressure to buy, jus... Ver mais
A empresa respondeu
Visited the store yesterday and received fantastic service. Rachael in the shoe department was helpful, patient and knowledgeable about hiking and my particular needs. She went out of her way to find... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de artigos para acampamento
- também em
- Clube de escalada
- Loja de artigos de corrida
- Loja de bicicletas
- Loja de roupa desportiva
- Passeios a cavalo
Sobre GO Outdoors - Swansea
Escrito pela empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Escrito pela empresa
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Informações de contacto
Bran Close, Llansamlet, SA7 9DE, Swansea, Reino Unido
- 01792 966114
4,8
Excelente
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very friendly service from the staff at…
Very friendly service from the staff at the tills. Amanda in particular helped us a lot with our shopping.
8 de junho de 2026
Opinião espontânea
Resposta da GO Outdoors - Swansea
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Amanda was extremely helpful and very…
Amanda was extremely helpful and very kind. Extremely positive experience all round and we owe it to Amanda
8 de junho de 2026
Opinião espontânea
Resposta da GO Outdoors - Swansea
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Helpful staff
Nicola was very helpful, assisted us with signing up with membership and assuring we got the deals available to us, letting us know we could get a buy 1 get one free deal we hadn't realised. Very pleasant experience
7 de junho de 2026
Opinião espontânea
Resposta da GO Outdoors - Swansea
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Great Online (Click and Collect) Ordering Service
We order a tent, to be collected on the way to a campsite we already booked in West Wales. It was waiting for us in the Swansea store and the staff were quick and efficient in serve us.
29 de maio de 2026
Resposta da GO Outdoors - Swansea
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Got served by Bailey today
Got served by Bailey today , what a delightful young man , he helped us with a query first then he served us with the goods we bought . Great offers on instore and everything was easy to find .
4 de junho de 2026
Opinião espontânea
Resposta da GO Outdoors - Swansea
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Tim was brilliant sorting out booking…
Tim was brilliant sorting out booking boots and wellies for me
Measured my feet and sourced the correct shoes
Thank you Tim
2 de junho de 2026
Opinião espontânea
Resposta da GO Outdoors - Swansea
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Great selection of hiking gear.
Great selection of hiking gear.
Was served by Nicola, who was very helpful and polite.
22 de abril de 2026
Opinião espontânea
Resposta da GO Outdoors - Swansea
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Excellent customer service
Max was efficient and informative, Amelia was polite and helpful at the till.
1 de junho de 2026
Opinião espontânea
Resposta da GO Outdoors - Swansea
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Lovely Staff
Amanda was absoulutly FAB Amazing staff they were all Lovely cannot waot to go back soon! 🤩
27 de maio de 2026
Opinião espontânea
Resposta da GO Outdoors - Swansea
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Excellent Service
Was looking for a pair of hiking boots. Served by Tim who was really patient and informative. Helped me make a good informed decision. I have been hiking for years and was nice that Tim was knowledgeable around my hobby. Will recommend and return. Thanks
26 de maio de 2026
Opinião espontânea
Resposta da GO Outdoors - Swansea
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Real customer service from the best people!
Bryan gave us such good advice as we were buying our first fishing kit! All staff we ve interacted with yesterday were super helpful and friendly.
Excellent service.
Well done go outdoors Swansea.
23 de maio de 2026
Opinião espontânea
Resposta da GO Outdoors - Swansea
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Lovely and knowledgeable staff
Lovely and knowledgeable staff. Was served by lovely Nicola on the tills who was very happy and helpful
20 de maio de 2026
Opinião espontânea
Resposta da GO Outdoors - Swansea
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Called into the Swansea branch with my…
Called into the Swansea branch with my faulty electric bike. They looked at it immediately and diagnosed the problem. Fantastic service! I highly recommend The Swansea branch. Thanks again!
20 de maio de 2026
Opinião espontânea
Resposta da GO Outdoors - Swansea
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Quick helpful service.
I was seen and helped by someone quickly. I was buying walking shoes, and I normally have a problem getting shoes which fit (slightly different sized feet), yet the first pair I tried left the shop with me.
18 de maio de 2026
Opinião espontânea
Resposta da GO Outdoors - Swansea
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Resposta da GO Outdoors - Swansea
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
There was a member of staff who was…
There was a member of staff who was extremely helpful, Sofia went above and beyond to ensure I had all the information needed to purchase the perfect item.
18 de maio de 2026
Opinião espontânea
Resposta da GO Outdoors - Swansea
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Amanda and Rachel, great staff!
My husband and I purchased a tent this week which was ex-display and a pair of trainers. We were so grateful for the support from Amanda and Rachel who went over and above to support us to ensure we knew everything, we used our go outdoors card which provided us with additional savings. The staff were very friendly and accommodating to our two young daughters. The tent was taken down and we were able to collect it in two days after them contacting us. Thank you!
13 de maio de 2026
Opinião espontânea
Resposta da GO Outdoors - Swansea
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Mark and Will were very helpful at…
Mark and Will were very helpful at today’s visit! They went above and beyond to make sure we found everything we needed.
11 de maio de 2026
Opinião espontânea
Resposta da GO Outdoors - Swansea
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Great service
Corey was polite, positive, and very helpful! Products were exactly what I wanted at a great price.
7 de maio de 2026
Opinião espontânea
Resposta da GO Outdoors - Swansea
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
My experience was pretty good once…
My experience was pretty good once again, but when I checked a pair of shorts that I had bought, I noticed that they still had the security tag on, and now I have to drive back to Swansea to get it removed, Which is a pain, as it’s going to mess one of my days off work.
3 de maio de 2026
Opinião espontânea
Resposta da GO Outdoors - Swansea
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.