I purchased walking boots, shoes and socks for a hiking trip. Tim served me on the footwear department. He was extremely helpful and knowledgeable. I also had help and advice from two female membe... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
Click and collect notifications still not working. Both my previous orders showing 'preparing your order' so just went to the store to check and on both occasions my stuff was there waiting for col... Ver mais
A empresa respondeu
Tim who works at Go Outdoors Swansea, Llansamlet gave us fantastic service and advice on the best hiking boots to take on our upcoming trip to Base camp in Nepal. There was no pressure to buy, jus... Ver mais
A empresa respondeu
Visited the store yesterday and received fantastic service. Rachael in the shoe department was helpful, patient and knowledgeable about hiking and my particular needs. She went out of her way to find... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de artigos para acampamento
- também em
- Clube de escalada
- Loja de artigos de corrida
- Loja de bicicletas
- Loja de roupa desportiva
- Passeios a cavalo
Sobre GO Outdoors - Swansea
Escrito pela empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Escrito pela empresa
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Informações de contacto
Bran Close, Llansamlet, SA7 9DE, Swansea, Reino Unido
- 01792 966114
4,8
Excelente
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I have to say I received first class…
I have to say I received first class service from Tom today in Go Outdoors, Swansea. He was very helpful, knowledgable and went out of his way to fix my bike for me and gave first class advice. He is a real credit to the Company
11 de fevereiro de 2026
Opinião espontânea
Resposta da GO Outdoors - Swansea
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Teagan was wonderful on the till really…
Teagan was wonderful on the till really quick and friendly. Tom helped my wife and I on a shoe purchase and Karac the duty manager was also really friendly and made our experience really enjoyable. A lovely store with really friendly staff.
5 de fevereiro de 2026
Opinião espontânea
Resposta da GO Outdoors - Swansea
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Excellent service from Nicola
Excellent service from Nicola! Also great advice from Karac!
4 de fevereiro de 2026
Opinião espontânea
Resposta da GO Outdoors - Swansea
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Wonderful shop very helpful staff
Wonderful shop very helpful staff, good prices.
5 de fevereiro de 2026
Opinião espontânea
Resposta da GO Outdoors - Swansea
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Nicola very helpful at checkout
Nicola very helpful at checkout. Good discounts for Club Members.
2 de fevereiro de 2026
Opinião espontânea
Resposta da GO Outdoors - Swansea
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Terrible refund experience
Ordered an item in two sizes as unsure of size. Go Outdoors took payment for both and then cancelled one of the sizes.
The one that arrived didn't fit. I took it back to my local store where they refused to refund it as it was bought online. Now I have to pay to post it back to them and have the inconvenience of going to a post office.
27 de janeiro de 2026
Resposta da GO Outdoors - Swansea
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Customer Service from Teagan was awesome
2 de fevereiro de 2026
Opinião espontânea
Resposta da GO Outdoors - Swansea
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Great selection
Always plenty of choice for outdoor clothing and equipment all under one roof. Great discounts if you're a member.
2 de fevereiro de 2026
Opinião espontânea
Resposta da GO Outdoors - Swansea
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Very helpful and creative
Very helpful and creative, good communication.
Nikola was very patient and helpful.
1 de fevereiro de 2026
Opinião espontânea
Resposta da GO Outdoors - Swansea
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Resposta da GO Outdoors - Swansea
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Excellent service and prices that cant…
Excellent service and prices that cant be beat.
31 de janeiro de 2026
Opinião espontânea
Resposta da GO Outdoors - Swansea
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Emilia was very professional
Emilia was very professional, efficient, friendly and helpful.
31 de janeiro de 2026
Opinião espontânea
Resposta da GO Outdoors - Swansea
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Fantastic staff very helpful makes your…
Fantastic staff very helpful makes your shopping a enjoyable experience
31 de janeiro de 2026
Opinião espontânea
Resposta da GO Outdoors - Swansea
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Wanted to return a coat my grandson…
Wanted to return a coat my grandson didn't like.
And i turned up at the til and Teagan made everything quick smooth and friendly. Always a pleasure at Swansea whether its buying or refunding.
29 de janeiro de 2026
Opinião espontânea
Resposta da GO Outdoors - Swansea
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Resposta da GO Outdoors - Swansea
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
I Always love going into go outdoors
I always love going into go outdoors, the sales are amazing. I was served by Teagan and she was lovely and helpful
26 de janeiro de 2026
Opinião espontânea
Resposta da GO Outdoors - Swansea
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Great experience shopping today at GO…
Great experience shopping today at GO Outdoors Swansea. Premier clothing and excellent prices. 5 star shopping.
25 de janeiro de 2026
Opinião espontânea
Resposta da GO Outdoors - Swansea
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Served and excellent advice by Rachel…
Served and excellent advice by Rachel when purchasing walking boots.
21 de janeiro de 2026
Opinião espontânea
Resposta da GO Outdoors - Swansea
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great service from Tom
Tom advised me on the boots and socks most suited to my needs. He was very helpful and knowledgeable. Thanks
21 de janeiro de 2026
Opinião espontânea
Resposta da GO Outdoors - Swansea
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Amazing service helped with wheelchair brake
I called in today with my grandmothers wheelchair, with the hopes of getting some advice as the brake on her wheelchair had snapped. (I thought it looked the same as a bike brake) Sara was able to direct me to Brian on the bike department who was super helpful! And assured me that he could fix it there and then much to my surprise!
I’d like to say a huge thankyou! My grandmother is over the moon! She was panicking that it couldn’t be repaired and that she would need to buy a new wheelchair. You’ve put her mind at ease knowing it was fixed on the spot.
Sara and Brain were so friendly and helpful. Thankyou Gooutdoors Swansea xxx
20 de janeiro de 2026
Opinião espontânea
Resposta da GO Outdoors - Swansea
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
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