I purchased walking boots, shoes and socks for a hiking trip. Tim served me on the footwear department. He was extremely helpful and knowledgeable. I also had help and advice from two female membe... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Click and collect notifications still not working. Both my previous orders showing 'preparing your order' so just went to the store to check and on both occasions my stuff was there waiting for col... Ver mais
A empresa respondeu
Tim who works at Go Outdoors Swansea, Llansamlet gave us fantastic service and advice on the best hiking boots to take on our upcoming trip to Base camp in Nepal. There was no pressure to buy, jus... Ver mais
A empresa respondeu
Visited the store yesterday and received fantastic service. Rachael in the shoe department was helpful, patient and knowledgeable about hiking and my particular needs. She went out of her way to find... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de artigos para acampamento
- também em
- Clube de escalada
- Loja de artigos de corrida
- Loja de bicicletas
- Loja de roupa desportiva
- Passeios a cavalo
Sobre GO Outdoors - Swansea
Escrito pela empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Escrito pela empresa
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Informações de contacto
Bran Close, Llansamlet, SA7 9DE, Swansea, Reino Unido
- 01792 966114
4,8
Excelente
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The girl who served my so patient and…
The girl who served my so patient and professional.
11 de março de 2026
Opinião espontânea
Resposta da GO Outdoors - Swansea
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Always an amazing experience here in…
Always an amazing experience here in the llansamlet store thanks to the team and to Tom for great service today!
11 de março de 2026
Opinião espontânea
Resposta da GO Outdoors - Swansea
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
I will be a returning customer at Swansea store.
Amanda was very helpful. Simon the store manager was also full of knowledge and showed many products that we were interested in. Very good experience shopping in the Swansea store.
4 de março de 2026
Opinião espontânea
Resposta da GO Outdoors - Swansea
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
2 lovely members of staff with excellent customer service.
I have been served by the same members of staff twice in the last week. Both times Max was so helpful and very knowledgeable. Nothing was too much trouble for him. Excellent customer service !!! I have also been served by Nicola on the till both times. Again she was very friendly, helpful and knowledgeable and made a fuss off our 2 staffy pups :)
3 de março de 2026
Opinião espontânea
Resposta da GO Outdoors - Swansea
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Swansea branch are always helpful and…
Swansea branch are always helpful and not pushy with sales. Good to deal with even when returns are involved.
28 de fevereiro de 2026
Resposta da GO Outdoors - Swansea
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Amazing Staff …
Bryan a member of your team guided me into becoming a member so as I was able have discount . Very helpful and totally dedicated to pleasing customers . Then I was served at the till by Emelia , who was also very helpful and also dedicated to pleasing customers . 10/10 to you both x
4 de março de 2026
Opinião espontânea
Resposta da GO Outdoors - Swansea
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Nicole and Sofia gave excellent service…
Nicole and Sofia gave excellent service and were very helpful!
1 de março de 2026
Opinião espontânea
Resposta da GO Outdoors - Swansea
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Tom have a lot of good advice for boots
Tom was really helpful in advising which hiking boots might be better for me and I was there for 2 hours trying them all on so the poor guy did spend quite a lot of time getting me different boots(!). He also got me to register my car for the parking as he was aware I'd been there sometime which would have saved me a nasty shock.
27 de fevereiro de 2026
Opinião espontânea
Resposta da GO Outdoors - Swansea
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Been in a few times trying out walking…
Been in a few times trying out walking shoes, nothing was too much trouble.
Staff helpful and friendly.
25 de fevereiro de 2026
Opinião espontânea
Resposta da GO Outdoors - Swansea
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Very helpfull
I called into the swansea store today to purchase a replacement pole for my vango tent. I was served by Cameron who was very helpfull, informative and polite, I got the pole I needed and made my way down to the tills where I was greeted by nicola who again was really polite. Great service around by both concerned definitely recommend this store as they have a great selection of products and well displayed.
22 de fevereiro de 2026
Opinião espontânea
Resposta da GO Outdoors - Swansea
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Resposta da GO Outdoors - Swansea
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Amanda, Swansea store = great!
Amanda was great, even at the end of her shift, still happy and helpful.
19 de fevereiro de 2026
Opinião espontânea
Resposta da GO Outdoors - Swansea
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
I was served by a lovely lady called…
I was served by a lovely lady called Amanda. Her service was outstanding very chatty and had a lovely smile with the service which was five star
19 de fevereiro de 2026
Opinião espontânea
Resposta da GO Outdoors - Swansea
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Fishing department is well stocked and…
Fishing department is well stocked and the staff are brilliant.
19 de fevereiro de 2026
Opinião espontânea
Resposta da GO Outdoors - Swansea
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Nice service by Amanda
Amanda was very nice nice, our discounted items came at full prize and Amanda resolved the issue quickly and efficiently. Thank you!
17 de fevereiro de 2026
Opinião espontânea
Resposta da GO Outdoors - Swansea
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Went to go outdoors swansea and Amanda…
Went to go outdoors swansea and Amanda was at the checkout and was friendly and helped us join the membership to have discounts.
17 de fevereiro de 2026
Opinião espontânea
Resposta da GO Outdoors - Swansea
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Polite staff and very helpful
Polite staff and very helpful
10 de fevereiro de 2026
Opinião espontânea
Resposta da GO Outdoors - Swansea
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Popped in for an upcoming Pyrenees…
Popped in for an upcoming Pyrenees climb to grab some kit. Mark’s knowledge and experience were immensely valuable and Nicola on the till was lovely with local food recommendations and directions. Brilliant staff 👍🏼
13 de fevereiro de 2026
Opinião espontânea
Resposta da GO Outdoors - Swansea
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
10/10 Service
I popped into the store to drop off an EVRI return and the new label printer worked first time. Amanda was quick, friendly, and efficient. While I was there, I asked about an item I’d seen online—Sara was really helpful and grabbed it from the stockroom straight away. Amanda then served me again at the till and, once again, the service was excellent. 10/10 overall.
12 de fevereiro de 2026
Opinião espontânea
Resposta da GO Outdoors - Swansea
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Very helpful employee
Went in to Go Outdoor Swansea today and an employee, whose name unfortunately I didn’t catch, went above and beyond. He was a middle aged man restocking the rucksacks who noticed me and my friend browsing.
He went out of his way to inform us of all different options and price ranges available to us and which were suited to different uses.
I chose one out and tested it with the weights available as well as some other options. And settled for one of his suggestions.
A class service from this gentleman.
12 de fevereiro de 2026
Opinião espontânea
Resposta da GO Outdoors - Swansea
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
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